DPD Pakketservice Reviews 379,574

Really hoped things would go well with their delivery services every time and every time it gets shittier. Lack of updates and information in the app, they will drive fast past your house and then claim they didn’t find you home, I actually witnessed this . I waited in front of the house to make sure I don’t miss the delivery only to receive a email that they didn’t find me at home. Of course their app and site make any attempt to get answers or speak with a responsible person there impossible. No one will answer their customer service calls, complaint forms that aren’t for businesses are impossible to find.

Peter is the best ever: funny, super reliable…

Seems like every time one of my packages goes missing (or is late or is delivered to the wrong address) is because DPD was involved.

The customer service is also very unhelpful and rude. They are adamant that they are not the problem and that I need to contact the sender for information. The sender provided confirmation that they have handed the parcel to DPD, but this was not enough for DPD and they still denied receiving the parcel.

Really wish Amazon would stop working with DPD until they fix their delivery service and customer service.

Absolutely unacceptable experience, mainly due to the handling of this case by Elisa Nigris from the Palmanova branch. Also, a special mention to customer service agents who simply hang up the phone when they cannot provide a solution.

I had TWO separate parcels, both paid as HOME DELIVERY from Belgium to Bologna, and BOTH were mishandled and delivered to the wrong locations.

FIRST PARCEL:
Never delivered. I had to go and pick it up myself from a warehouse located 1 hour away from the delivery address.

SECOND PARCEL:
Even worse. It was redirected WITHOUT MY AUTHORIZATION to a pickup point over 200 km away.

What followed was a series of completely inconsistent and contradictory explanations from Elisa Nigris:
• first claiming the parcel was delivered correctly
• then saying I changed the address myself ( which i didn’t)
• and later blaming a vague “request from the internet” by a third party, and then actually confirming that some random email changed my delivery address, and that i need to contact this person myself. Even though, they literally allowed some random “yahoo” email to send my package 213km away from my address…

So which one is it?

Either these explanations are false, or the company allows UNKNOWN THIRD PARTIES to modify delivery details without any verification — BOTH OPTIONS ARE EXTREMELY CONCERNING.

No proof was ever provided, despite multiple requests.
Then they said that they will send it back to belgium (and i would have to pay for that) to return it back to its origin (to the address i lived in before and not anymore)…. Or another solution is that i just pick it up myself. (i had a lot of my favourite clothes and important personal belongings there) Because of this failure, I was forced to travel 4 HOURS across regions to retrieve a 12.5 kg parcel, with NO PUBLIC TRANSPORT AVAILABLE, including a 45-MINUTE WALK, despite having a MEDICAL CONDITION affecting my back. Try carrying a 12.5kg huge box in the middle of nowhere through the feelings of village.
And after all of this?
REIMBURSEMENT WAS REFUSED.

25.03.2026 , 03:00
Oirschot, NL
Your parcel has been sorted and is ready for delivery

24.03.2026 , 18:25
Oirschot, NL
We couldn't deliver your parcel and had to return it to the depot

24.03.2026 , 09:22
We informed you via email that your parcel will be delivered on Tuesday, March 24, 2026 between 1:29 PM and 2:29 PM

24.03.2026 , 09:22
Oirschot, NL
Your parcel is out for delivery

24.03.2026 , 03:00
Oirschot, NL
Your parcel has been sorted and is ready for delivery

23.03.2026 , 19:18
Oirschot, NL
We couldn't deliver your parcel and had to return it to the depot as the address has been changed

23.03.2026 , 17:27
Oirschot, NL
We couldn't deliver your parcel, the address has been changed

23.03.2026 , 13:45
Oirschot, NL
We couldn't deliver your parcel due to force majeure

23.03.2026 , 09:14
Oirschot, NL
Your parcel is out for delivery

23.03.2026 , 09:14
We informed you via email that your parcel will be delivered on Monday, March 23, 2026 between 12:44 PM and 1:44 PM

21.03.2026 , 03:00
Oirschot, NL
Your parcel has been sorted and is ready for delivery

20.03.2026 , 18:56
Oirschot, NL
We couldn't deliver your parcel and had to return it to the depot

20.03.2026 , 03:00
Oirschot, NL
Your parcel has been sorted and is ready for delivery

19.03.2026 , 17:56
Oirschot, NL
Your parcel is being temporarily held at our hub due to force majeure, it will soon be on its way

19.03.2026 , 11:12
Oirschot, NL
We couldn't deliver your parcel due to force majeure

19.03.2026 , 08:00
We informed you via email that your parcel will be delivered on Thursday, March 19, 2026 between 11:19 AM and 12:19 PM

19.03.2026 , 08:00
Oirschot, NL
Your parcel is out for delivery

19.03.2026 , 03:00
Oirschot, NL
Your parcel has been sorted and is ready for delivery

18.03.2026 , 17:47
Oirschot, NL
Your parcel is being temporarily held at our hub due to force majeure, it will soon be on its way

18.03.2026 , 11:20
Oirschot, NL
We couldn't deliver your parcel due to force majeure

18.03.2026 , 08:19
Oirschot, NL
Your parcel is out for delivery

18.03.2026 , 08:19
We informed you via email that your parcel will be delivered on Wednesday, March 18, 2026 between 11:19 AM and 12:19 PM

18.03.2026 , 03:00
Oirschot, NL
Your parcel arrived at our delivery depot

17.03.2026 , 21:35
Oirschot, NL
Your parcel is ready to be transported to our next premises

17.03.2026 , 21:35
Oirschot, NL
Your parcel arrived at our depot

16.03.2026 , 16:35
We are exchanging data internally

DPD delivery experience: a masterclass in not-caring-at-all!
First, they kindly informed me that my package would be delivered - after the time window had already passed. Bold strategy. Keeps the suspense alive.
Despite 3 actual humans being home (alive, awake, and fully capable of opening doors), the courier apparently attempted delivery using advanced stealth techniques - no doorbell, no knock, no physical presence at all.
Instead, we received the classic “Sorry we missed you” note, which is impressive considering… they didn’t.
And the grand finale: the parcel is now waiting at a pickup point with a letter on the door that they are closed.

Flowers ordered which were delivered to a completely wrong address, with the flowers even with other packages in a bag. Customer service couldn’t care less about this issue

Gave my box of silver with a printed label to arcavindi. I didn't have a receipt...it wasn't there policy to give receipts.. it never arrived.. it took weeks to find the tracking number... 2months later after many phone calls..they can't find the Box apparently the label was the problem...But I sent 2 boxes and 1 did arrive...knobody takes responsibility for any of this..dpd service promised to help but never did.!! Disgusting!

Today 24/3/2026 I was waiting for my parcel to arrive. I never left my place. Suddenly I got a text from dpd saying that the driver missed me. It's a BIG LIE. He never came nor call through interphone or to my phone number. It's very ugly way to let people down by lying.
IKEA should never hire pdp.

The worst of everyone.They so late that’s is better to go alone to take it from another country realy

Driver: says could not deliver coz no one was home
Meanwhile: took a day off, was waiting. Received a notification of failed delivery with a photo of my door. The driver likely has not enough computational power to RING THE DOOR BELL. DPD has absolutely no support. No social media, phone is only roboreply. Absolutely terrible incompetence.

Ordered from a shop that sent their package through DPD. The delivery man didnt even try to deliver it to my house. I spent the whole day waiting for the package, no one ever came by, yet I got a notification that a delivery attempt was made and no one was there to receive the package. They then proceeded to tell me the package could be picked up at another place. I went to the pickup location, but I was told there was no delivery made for a package with my name. I tried calling and sending a message, no one ever really answered until three days later, when they sent me a message stating that they sent the package back to the shop.
At this point, Im not even sure that anyone works there. Its like a ghost company.

Why is my parcel being delayed this is happened yesterday and today

Yet again delivery driver ignoring the instructions that have been the same for last 5 years. Can they not read or do they just not bother....
Not the first time this has happened no doubt won't be the last

If I could give them zero stars,I would, as that’s all they deserve!
The most unprofessional customer service I have ever experienced!

How To Contact
Awful service , lying staff and drivers.
Annoying AI aftersales which you can get by by withholding your number and dialling 0215250500. Ignore all the prompts and you will get through to an advisor, who is about as much use as AI but at least you will speak to someone.

Horrible. Absolutely unacceptable and unreliable service from DPD.

I run a small business and arranged a paid pickup for a large and heavy international shipment. The pickup was confirmed, yet no driver showed up.

At the same time, my customer was notified that the parcel was already “on the way,” even though it was still physically in my possession. This means incorrect tracking information was sent to my customer, putting my business credibility at serious risk.

This shipment is worth €400, and due to DPD’s failure, I am now at risk of losing the order entirely.

When I contacted customer service, I was told that the department I reached “cannot do anything,” cannot contact the responsible team, and that I should simply fill out a form and wait.

This is not just poor service. It is a complete lack of accountability.
A logistics company that cannot correct its own mistake or provide any immediate support when something goes wrong is fundamentally unreliable.

If you are running a business and depend on accurate tracking and timely pickups, I STRONGLY RECOMMEND AVOIDING DPD.

ABSOLUTELY DISGRACEFUL SERVICE CANT EVEN FIND MY ADDRESS WITH THERE SAT NAV 🤣 DELIVERY TO COMPLETE WRONG ADDRESS SHAMEFUL

Surely they can't be called a delivery company if they can't deliver a parcel.

Parcel due on Sunday - no delivery
Monday nothing
Tuesday - received an email confirming slot for today. 1hr past the time slot, received an email to say there has been a problem. There was an issue in my area. Maybe there is ice on the road or heavy snow note ; it's 12 degrees outside at the moment - maybe not

I wish there was zero stars. No attempt in delivering my item, every single time!!