DPD Ireland Reviews 

201,452
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 21,277 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for being incredibly reliable, efficient, and consistently arriving right on time within a very helpful one-hour window. Consumers frequently describe the staff and drivers as extremely polite, professional, and friendly, making every single interaction exceptionally pleasant and smooth. However, some people mentioned that parcels were occasionally left unattended in insecure places or even delivered to the completely wrong address. Reviewers also reported frustrating issues regarding damaged items upon arrival or packages being dropped off without the driver knocking or ringing the doorbell.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, highlighting that shipments are consistently... See more

Staff

Customers had positive experiences with staff, frequently praising delivery drivers for being courteous,... See more

Service

Users describe positive interactions with service, highlighting reliable and efficient deliveries. Consumers... See more

Product

Clients share ambiguous opinions on product and delivery experiences. Some consumers report timely arrivals,... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a wide range of outcomes.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

DPD have a very reliable delivery system. It really helps to receive their SMS saying the time (within a one hour window) that the parcel will be delivered. If that time doesn’t suit it gives you the... See more

Company replied

Rated 5 out of 5 stars

I get a lot of parcels delivered by DPD and I never have any complaints.Parcels are always delivered within time stated on txts and emails I get from them regarding delivery.Drivers are always very p... See more

Company replied

Rated 5 out of 5 stars

Dpd have always delivered a reliable, efficient and obliging service for me. They keep in touch about delivery updates and if I am not in at time of delivery the package is left at arranged spot which... See more

Company replied

Rated 5 out of 5 stars

Always excellent service from DPD. Darren our local driver always drops off parcels exactly when says he will, helps with heavy ones and is polite and easy to talk to. Works 6 days a week

Company replied


Company details

  1. Courier Service

Information provided by various external sources

Operating since 1986, DPD is Ireland’s largest dedicated parcel carrier. With the country’s most technologically advanced parcel sortation hub, a new fulfilment centre located right next door and 38 depots throughout Ireland, the DPD fleet collects and delivers up to 100,000 parcels daily. DPD Ireland is part of DPD Group which operates Europe’s largest road delivery network delivering more than 4 million parcels each day. Dedicated to ensuring the customer journey runs smoothly, from dispatch to delivery, DPD has implemented communication solutions that engage with the customer throughout the delivery process. In transit messaging via email, SMS and App provide real time updates at all the important stages of delivery, giving peace of mind and control..website

Welcome to DPD Ireland!

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

201K reviews

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4.6

All reviews

(201,452)

20,486 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brian is my typical delivery man and he…

Brian is my typical delivery man and he is so professional and lovely! Always delivers on time and always so pleasant when doing so! Thank you Brian!

August 10, 2026
DPD Ireland logo

Reply from DPD Ireland

Good Afternoon,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Great friendly service

Great friendly service. Even if we're not at home, Keith knows what to do.

August 10, 2026
DPD Ireland logo

Reply from DPD Ireland

Good Afternoon,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Always on time and always polite

Always on time and always polite

August 10, 2026
DPD Ireland logo

Reply from DPD Ireland

Good Afternoon,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

David is a very nice lad and always has…

David is a very nice lad and always has a smile when delivering .

August 12, 2026
DPD Ireland logo

Reply from DPD Ireland

Good Afternoon,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Delivery arrived within timeline sent…

Delivery arrived within timeline sent by text the night before. Delivery was left on doorstep, not at gate, close to roadside as has previously happened, despite driveway access to door.

August 11, 2026
DPD Ireland logo

Reply from DPD Ireland

Good Afternoon,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Always on time and items delivered…

Always on time and items delivered properly

August 4, 2026
DPD Ireland logo

Reply from DPD Ireland

Good Afternoon,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Very informative with regular updates

Very informative with regular updates
Very helpful and friendly delivery driver Ken

August 11, 2026
DPD Ireland logo

Reply from DPD Ireland

Good Afternoon,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 4 out of 5 stars

My parcel was delivered to my door as I…

My parcel was delivered to my door as I have heard stories of parcels been flung over walls and items inside been damaged

August 8, 2026
DPD Ireland logo

Reply from DPD Ireland

Good Afternoon,

Thank you for taking the time to share your delivery experience with us.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Exceptional

Excellent, Patrick our courier is as always, polite and professional. A dream to work with. I hope you reward him for always being an exceptional employee “ Always Customer first - you’ve found a treasure. He’s an asset to whichever company lucky enough to have him ,a dedicated employee💙

August 11, 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Rytis always has a friendly smile while…

Rytis always has a friendly smile while always leaving our packages in a safe place

August 11, 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Very efficient service parcels always…

Very efficient service parcels always arrive when said and delivery drivers are always helpful

August 11, 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Great delivery man

Great delivery man

August 11, 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

I had a 5 star service from Dpd .They…

I had a 5 star service from Dpd .They delivered my Dunnes stores order on time.

August 10, 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

I left a note on the door asking the…

I left a note on the door asking the driver not to knock as my baby was napping and asked if the parcel could be left behind the plant pot at the door. Luke, the driver, was great and did exactly as requested!

August 11, 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Excellent thank you

Excellent thank you

August 11, 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 1 out of 5 stars

Delivered to the wrong address in the…

Delivered to the wrong address in the wrong town

August 11, 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

We would like to look further into this. Can we ask you to send your consignment number and address , with any other details you have about the parcel, and mark for the attention of
Trustpilot, and send to Trust@dpd.ie

Please be assured your query is noted and once a representative is available to action this, they will do so. Sincere apologies for any inconvenience caused by this.

Warm regards
Team DPD Ireland

Rated 5 out of 5 stars

My stuff always arrives on time and…

My stuff always arrives on time and they keep you informed every step of the way

August 11, 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars

Certainly I was extremely pleased with…

Certainly I was extremely pleased with the speed and quality and friendliness of the delivery agent.

August 8, 2026
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 5 out of 5 stars
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us. We are delighted to hear this.

Your feedback is greatly appreciated and has been shared with our Team.

Warm Regards,
DPD Ireland

Rated 1 out of 5 stars

DPD drivers say they tried to get in…

DPD drivers say they tried to get in touch with you to make the delivery but they never even called. This is pathetic customer service. For the face of the company they sure pick a bunch of lazy ones. If this was the first time I'd say it might be a lad struggling with the intricacies of mobile phone management or some other technological issue, BUT this is the third or fourth time now they mark the delivery with a message saying they "tried" but "couldn't get in touch". Pathetic. I made sure to be home to recieve this package and nothing came in. Tried the help section on their "nifty" website, and nothing works so here we are writing reviews. Nothing they can do now will put that package in my hand...hire lazy liars and this is what you get. NOT TO BE TRUSTED! STOP USING DPD IF YOU'RE A COMPANY TRYING TO DELIVER GOOD SERVICE!

August 11, 2026
Unprompted review
DPD Ireland logo

Reply from DPD Ireland

Good Morning,

Thank you for taking the time to share your delivery experience with us.

Our sincere apologies for the inconvenience caused.

Your feedback is really appreciated and has been shared with our team to improve our service.

Warm regards
Team DPD Ireland

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