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DPD Ireland Reviews 

200,737
•
TrustScore 4.5 out of 5

4.6

Courier Service
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for its efficiency, precise one-hour time windows, and excellent communication regarding parcel status. Many people appreciate the polite, friendly, and helpful nature of the delivery drivers, who often go above and beyond to assist. The overall service is frequently described as professional, reliable, and well-managed, ensuring prompt deliveries. However, some customers also noted issues with package handling, reporting items left in unsafe places, thrown over gates, or damaged by pets. A few other people also felt that orders were not delivered on time, were difficult to track, or were occasionally delivered to incorrect addresses or neighbors without proper notification.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers consistently praising the... See more

Staff

Users describe positive interactions with staff, consistently praising drivers for being helpful, polite, and... See more

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and reliable,... See more

Product

Clients share ambiguous opinions on product, with some customers reporting that their deliveries arrive... See more

Order

People report ambiguous experiences with order delivery, with some customers expressing delight over fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really appreciate being told t text and email of when my parcel will be delivered, especially given it is a 1 hour window. To date, each and every delivery has come within the time window specified... See more

Company replied

Rated 5 out of 5 stars

Excellent service as always. My goods are always delivered safely to my door. Thomas my delivery driver, always knocks on the door, rings the bell to let me know. Great service from the company an... See more

Company replied

Rated 5 out of 5 stars

I have commented on this before. Great service. I cannot praise Jamie enough. He is our regular delivery guy . Always so nice and friendly, despite our dog Holly barking at him. 5 star service all t... See more

Company replied

Rated 5 out of 5 stars

DPD delivers to me on a regular basis. Their level of communication with me regarding a deliver date and time with the option to choose a pick up point, is ideal and so well planned and thought out. I... See more

Company replied

Company details

  1. Courier Service

Information provided by various external sources

Operating since 1986, DPD is Ireland’s largest dedicated parcel carrier. With the country’s most technologically advanced parcel sortation hub, a new fulfilment centre located right next door and 38 depots throughout Ireland, the DPD fleet collects and delivers up to 100,000 parcels daily. DPD Ireland is part of DPD Group which operates Europe’s largest road delivery network delivering more than 4 million parcels each day. Dedicated to ensuring the customer journey runs smoothly, from dispatch to delivery, DPD has implemented communication solutions that engage with the customer throughout the delivery process. In transit messaging via email, SMS and App provide real time updates at all the important stages of delivery, giving peace of mind and control..website

Welcome to DPD Ireland!

Written by the company

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

201K reviews

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4.6

All reviews

(200,737)

19,763 reviews in the last 12 months

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