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Rated 1 out of 5 stars

Well getting the mystery box states a mystery and then being so excited to get it to open it and 9 bottles of juice nothing else so WhatsApp use and use said you would send me a surprise gift and stat... See more

Company replied

Rated 5 out of 5 stars

Ordered last week and after some minor issues (no fault of Dr Vapes, for avoidance of doubt) my order arrived. 2 DOT AIO New and rare Iceburg edition. Dr Vapes only stockists so placed an order be... See more

Rated 1 out of 5 stars

I ordered vapes in November. I have been writing to them since December. now they are saying that the package have been delivered to my address and they can't do anything about it. Still sending... See more

Company replied

Rated 5 out of 5 stars

A great company to order nice juice from. The guys have a wealth of experience between them, are friendly, passionate and knowledgeable about their products. Fast despatch on orders usually sa... See more

Company replied

Company details

  1. Electronic Cigarette Store

Written by the company

UK Award Winning Brand! We Supply Premium E Liquids Worldwide All Dat Stuff is available everywhere in the UK and most parts of the world! Get yours today!


Contact info

3.1

Average

TrustScore 3 out of 5

284 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Classic ice menthol

i normally love this, but i just got 1 bottle of longfill, and there is no taste no cooling nothing.!!!!!!!!

November 5, 2025
Unprompted review
Dr Vapes logo

Reply from Dr Vapes

Dear Kim,

Thank you for your feedback — we're really sorry to hear that your recent Longfill didn’t meet expectations. That’s definitely not the experience we want for our customers.

Please drop us an email at info@dr-vapes.com and we can arrange a replacement for you.

Thanks, Dr Vapes

Rated 1 out of 5 stars

Absolutely disgusting

Absolutely disgusting! I placed an order over a week ago and have had nothing from the store. No tracking or anything.
I have emailed, messaged through WhatsApp and tried to phone them.

Most definitely will not order from here again

June 27, 2025
Unprompted review
Rated 1 out of 5 stars

Only told me that items out of stock after I contacted them

I placed an order with Dr Vapes in the early hours of Monday morning for 5 big puff disposable vapes and paid for the next working day delivery, I ended up emailing them yesterday evening due to not even getting any delivery tracking information asking them when they'll be dispatching. They replied this morning stating that the 5 vapes id ordered were infact no longer in stock and they couldn't offer ant replacement products so have cancelled the order and issued a refund which would take up to 10 working days. This now leaves me over £70 out of pocket until the refund does infact get issued and without any vapes nor money to get myself anything else. Makes me question why they didnt have on the website that they were out of stock at the time.or why they didn't contact me off of their own backs to inform me of this! Why did it take me to message them for them to reply saying that they're out of stock. If you buy anything from this store, please do so with caution of this happening.

March 24, 2025
Unprompted review
Rated 1 out of 5 stars

Very bad service and racist customer…

Very bad service and racist customer service, charged my credit card for the purchase I made for over a week but I’m yet to receive a confirmation on my order shipment. No feedback whatsoever , no refunds no emails , they got sadists as workers. The rep is inexperienced

January 19, 2025
Unprompted review
Dr Vapes logo

Reply from Dr Vapes

Dear Goddess Amber,

We take all feedback seriously and have internally audited this case to review the communication. Our request for ID verification was due to a security flag against your order, as the billing and shipping locations differed. Finally, our audit did not find any evidence to support your claim of racist customer service.

If you need further assistance, please contact us at support@dr-vapes.com

Kind regards,

Dr Vapes Support

Rated 5 out of 5 stars

everything about drvapes is top notch

everything about drvapes is top notch, from the service, to the price and especially the juice,
i wouldnt use another company for my vape juice needs,
have used them for years and never get bored of the taste

October 4, 2024
Unprompted review
Rated 1 out of 5 stars

The team didn't help me at all…

The person didn't help me at all or answer my most simple Question. It's not free shipping at checkout when you spend over 29.99£ but it say it is on the website. The coupon code "WELCOME20" to get 20% off your first order didn't work. I'm so happy that I use a Visa gift credit card so they cannot overcharge me and it just didn't work with all the fee's they added because it was over what was on this card. If you use a "real" credit card watch them at checkout. I didn't receive anything(help or a coupon code that work) so I will order elsewhere.

March 17, 2024
Unprompted review
Dr Vapes logo

Reply from Dr Vapes

Dear Freedom,

Thank you for leaving us a review. We're sorry to hear your welcome discount code hasn't worked. Please email us at: info@dr-vapes.com

We'll be able to help resolve this issue for you.

Kind regards,

Dr Vapes Support

Rated 1 out of 5 stars

I ordered vapes in November

I ordered vapes in November. I have been writing to them since December.
now they are saying that the package have been delivered to my address and they can't do anything about it.
Still sending me a bunch of lies that the package has been delivered. Saying that they can't do anything about it.
March 18th. After doing my own investigation by contacting local and danish post companies. I wrote again to Dr Vapes to tell them that the package have never entered my country.
They finally decided to give my money back. And ask me to change my review of the company.
you're welcome

March 10, 2024
Unprompted review
Dr Vapes logo

Reply from Dr Vapes

Hi Flent,

We're sorry to hear about your experience and apologise for any inconvenience caused. We pride ourselves on our customer, so we're keen to reach a resolution. Can you please send us an email at info@dr-vapes.com

Kind regards,

Dr Vapes

Rated 5 out of 5 stars

Amazing

Amazing
Fast delivery
Great customer service
Original products with 2 years expiry dates duration from now on from the Dr warehouse himself place. Dont bother to buy their own brand products from anywhere else; but only from his own trusted place.

January 24, 2024
Unprompted review
Rated 5 out of 5 stars

Sturdy x DOT AIO Iceburg Edition

Ordered last week and after some minor issues (no fault of Dr Vapes, for avoidance of doubt) my order arrived.
2 DOT AIO New and rare Iceburg edition. Dr Vapes only stockists so placed an order before they all sold out in a matter of a couple of days. Support were amazing in their outreach and updates regarding the carrier but safe to say order arrived and gesture of
Goodwill offered. Definitely be using again especially to try their Panther juice range. Thanks Team @ Dr Vapes

January 26, 2024
Unprompted review

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