Draper of Glastonbury Reviews 

1,026
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the beautiful craftsmanship and warm materials. Consumers consistently note the wonderful comfort and superior quality of the footwear, observing that parcels always arrive safely and promptly. Purchasing items online is described as a smooth and straightforward process, while the customer support staff are always exceptionally helpful and polite. Some people were dissatisfied with the sizing, mentioning that the footwear felt a bit too snug or narrow in the toe area. Reviewers also noted that certain soles felt significantly thinner than previous versions or that delivery tracking updates were occasionally unclear.

What people talk about most

Product

Consumers find product to be deeply satisfying, frequently praising the excellent quality, beautiful... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent craftsmanship, comfort,... See more

Delivery service

People report positive experiences with delivery service, highlighting that parcels arrive promptly, safely,... See more

Order

Reviewers highlight positive satisfaction with the online order process, describing it as easy,... See more

Service

Reviewers mention positive feedback about service, frequently highlighting exceptional delivery speeds and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, delivered within two days on standard service. Excellent product - still wearing my last pair after three years daily wear. Still seem to be same quality. Price has risen slightly b... See more

Rated 5 out of 5 stars

Always the same quality of goods and customer care - the very best you can buy. So good that you don’t need to buy their goods often, great for customers but maybe not for their business so support t... See more

Rated 5 out of 5 stars

Easy & straightforward ordering online. Parcel arrived safely, properly packaged & promptly. This is my second pair of these slippers, same style & colour. This pair is for best!

Rated 5 out of 5 stars

I love this company. They listened patiently to my concerns and I am looking forward excitedly to shortly getting the Camilla 2 slippers in the size and colour to suit. I needed to size up from the fi... See more


Company details

  1. Shoe Store

Written by the company

We are an 80 year old family owned manufacturer of high quality sheepskin products, including slippers, boots, gloves, coats and rugs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(1,026)

86 reviews in the last 12 months

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Rated 5 out of 5 stars

Fabulous slippers and fabulous customer service

This was my fourth order from Drapers over the last 6 years (that is surely a great endorsement in itself). My latest pair of slippers (Kim style) are luxurious. If you have any issues with your order, the customer service is exemplary......they will not argue with you, they will just sort things. Fabulous customer service. Thank you.

October 25, 2025
Rated 5 out of 5 stars

Lovely slippers.

Very fast delivery. The packing was good and these are a present so I was pleased that the box was unmarked. The slippers themselves look very nice.

October 26, 2025
Rated 5 out of 5 stars

Well made Gloves

Easy to order. Gloves arrived promptly and fit was as expected they are well made. Not worn yet, but looking forward to warm hands when out this winter.

October 25, 2025
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Rated 5 out of 5 stars

Customer service was impressive

Customer service was impressive — courteous, prompt, and genuinely passionate about their products. Delivery was quick, and the packaging had a premium, old-world charm that perfectly reflected the brand’s long-standing history

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Smart, comfortable British slippers.

This is the 3rd time I’ve bought slippers from Draper. I have their brochure which I think is essential to flick through! There’s a huge variety of styles. These are just so practical, beautifully made, sturdy, comfortable and smart. Being British is also a must for me.

Great customer service and easy returns is also important.

July 29, 2025

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