Multiple listings very similar to each other. I.e. golf cooler bags with slightly different logos could be same listing but with option to change logo
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering it was very easy and I like that you can edit the photo with cropping it into the circle, as some other websites ask you to do that off the website Look forward to seeing what the quality i... See more
Company replied
It was easy to upload photos for a Blanket. It would be great to see the final result with the colour selection at time of purchase
Company replied
Easy and straight forward, delivery charge is a bit expensive though. 9.99 for a necklace, same price as the necklace for express delivery
Company replied
3.7
Average
3K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy and simple to use with a variety…
Easy and simple to use with a variety of products to choose from I’d highly refer my close ones to this
October 10, 2025
Unprompted review
Reply from Drawelry
Thank you so much for your wonderful feedback! We're thrilled to hear you find our platform easy to use and appreciate our diverse product range. Nothing makes us happier than knowing you'd confidently recommend us to loved ones. We look forward to providing more excellent experiences for you and those you refer.
Reply from Drawelry
Thank you for your positive feedback! We're delighted to hear you found the purchase process fast and easy. Providing a smooth and efficient shopping experience is always our goal. We truly appreciate your support and look forward to serving you again soon!
Special Tree Decorations
Ordered from Drawelry a few times for the personalised cat tree decorations and they really are special. Only issue would be the delivery is so expensive!
October 7, 2025
Unprompted review
Reply from Drawelry
Thank you for your continued support and kind words about our personalized cat tree decorations! We're thrilled to hear you find them special. We truly appreciate your feedback regarding the delivery cost, as it helps us continually evaluate our services. We hope the joy our creations bring makes them worthwhile.
Reply from Drawelry
Thank you so much for your positive feedback! We're thrilled to know you're satisfied with our service. Your support means the world to us and motivates our team to keep delivering great experiences. We look forward to serving you again soon!
bella come regalo
October 6, 2025
Unprompted review
Reply from Drawelry
Grazie mille per le sue gentili parole! Siamo davvero felici che il prodotto le sia piaciuto come regalo. La soddisfazione dei nostri clienti è la nostra priorità assoluta e il suo feedback ci motiva a continuare a creare articoli speciali. Speriamo di rivederla presto per altre occasioni da celebrare!
Hurry, please!
The order form was very organized and helpful. I am just praying I will receive my order before October 21.
October 4, 2025
Unprompted review
Reply from Drawelry
We truly appreciate your feedback on our organized order form! For specific questions about your order delivery timeline, please contact our customer service team directly at your earliest convenience. They will access your order details and provide you with the most accurate assistance and updates. We appreciate your patience.
Reply from Drawelry
Thank you for acknowledging our user-friendly platform! We've noted your comment about awaiting delivery. To obtain real-time shipping updates, please contact our customer service with your order number for prioritized assistance. Your patience is greatly appreciated.
Your site is inviting and Instructions…
Your site is inviting and Instructions were so clear and easy to follow all the way through.I feel confident that this gift is a wonderful choice so thank you
October 5, 2025
Unprompted review
Reply from Drawelry
Thank you for your heartwarming feedback! We're delighted to hear you found our site inviting and the instructions clear. Knowing you feel confident in your gift selection is the highest compliment we could receive. We truly appreciate your trust and look forward to helping you create more special moments.
Website was easy to use and easy to…
Website was easy to use and easy to personalised my item. Once item is received I will update my review
October 4, 2025
Unprompted review
Reply from Drawelry
Thank you for your positive feedback! We're thrilled to hear you found our website easy to use and enjoyed the personalization process. We truly appreciate you taking the time to share your initial experience and look forward to hearing more after your item arrives. Wishing you joy with your personalized creation!
They make good quality items and they…
They make good quality items and they are highly customizable
October 3, 2025
Unprompted review
Reply from Drawelry
Thank you for highlighting our product quality and customization options! We take great pride in crafting durable items that can be personalized to your unique style. Hearing that this resonates with our customers is incredibly rewarding. We look forward to helping you create more special pieces in the future.
Dont buy from them, terrible experience
What a crap experience Im having with them. If I can advise anyone, dont spend a cent on this company. Its a scam or just money making scheme. I have been waiting 6weeks for my order, I then proceeded to request a refund where I was told they’ll give me a 10% refund. What a joke.
September 28, 2025
Unprompted review
Reply from Drawelry
We're sorry to hear about your unpleasant shopping experience. Please note that the total delivery time equals processing time plus shipping time. We typically require 5-12 business days to process your order before shipment. Shipping duration depends on your location and chosen shipping method. You may check our Shipping Policy at the bottom of our website for details.
We offer a 60-day return policy. However, please note that all personalized items are unique and therefore subject to a 50% restocking fee upon return. For more information, please visit our Return Policy page. If you have any further questions, feel free to contact our customer service team – we'll be glad to find the best solution for your specific situation. Thank you for your understanding.
Reply from Drawelry
We're thrilled to know our unique gift collections have captured your heart! Creating distinctive and meaningful presents for every occasion is our passion, and your appreciation truly inspires our continued creativity.
Just easy to purchase and upload pics…
Just easy to purchase and upload pics if needed. Was happy with my first order just wasn’t the right size. So ordered again. Do enjoy the items on this website!
September 26, 2025
Unprompted review
Reply from Drawelry
We truly appreciate you highlighting our easy purchasing and image upload features! Your continued enjoyment of our collection despite the initial sizing issue means the world to us, and we're committed to ensuring your perfect fit.
Very easy to navigate website and…
Very easy to navigate website and seamless purchase process. Anklets are exactly what I am looking for as gifts for my adult daughters.
September 19, 2025
Unprompted review
Reply from Drawelry
We're thrilled to hear you found our website intuitive and the checkout seamless! Nothing brings us more joy than knowing our anklets perfectly match what you envisioned for gifting your beloved daughters.
Fabulous So easy and wonderful website
So easy and wonderful website
September 18, 2025
Unprompted review
Reply from Drawelry
We're truly grateful for your enthusiastic praise of our user-friendly platform! Creating an effortlessly wonderful online experience is at the heart of our mission, and your delight is our greatest reward.
Cool things to buy for wife and found…
Cool things to buy for wife and found easy to do
September 18, 2025
Unprompted review
Reply from Drawelry
We're thrilled you found such cool gifts for your wife with ease! Helping our customers discover perfect presents for their loved ones is exactly why we created this seamless shopping experience.
Reply from Drawelry
Thank you for highlighting our simple process! We strive to make every step effortless and efficient. Your satisfaction is our greatest reward.
Fantastic and beatiful :)
September 9, 2025
Unprompted review
Reply from Drawelry
Thank you so much for your kind words! We're thrilled to hear you're happy with your experience. Your satisfaction is what drives us to keep doing our best. We hope to serve you again soon!
I ordered this item on late notice for…
I ordered this item on late notice for a birthday and went back and forth with customer service, they were so fast in replying and even replying on weekends. They put my order on fast track to try and get it done in time, although it arrived after the birthday they had great diligence and it was worth the wait. My item was amazing and I’ll definitely be coming back for more in the future. Super super happy!
August 30, 2025
Unprompted review
Reply from Drawelry
Thank you so much for your kind words! We're thrilled to hear you loved the item and that our team could assist promptly—even on weekends. Delighted you enjoyed the experience, and we can't wait to welcome you back again!
Reply from Drawelry
Thank you so much for your wonderful feedback! We're absolutely thrilled to hear that you're so happy with your experience. Your satisfaction is what drives us to keep doing our best. We can't wait to serve you again soon!
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