Multiple listings very similar to each other. I.e. golf cooler bags with slightly different logos could be same listing but with option to change logo
Company replied
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Review summary
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Ordering it was very easy and I like that you can edit the photo with cropping it into the circle, as some other websites ask you to do that off the website Look forward to seeing what the quality i... See more
Company replied
It was easy to upload photos for a Blanket. It would be great to see the final result with the colour selection at time of purchase
Company replied
Easy and straight forward, delivery charge is a bit expensive though. 9.99 for a necklace, same price as the necklace for express delivery
Company replied
3.7
Average
3K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Reply from Drawelry
Thank you so much for your positive feedback! We're delighted to hear that you found the ordering process very easy. Providing a smooth and straightforward experience is our top priority, and knowing we achieved that for you is the best reward for our team.
The delivery is too slow and there is…
The delivery is too slow and there is no place in the website alert us on that before buying. Once it's been paid, and we suddenly realized it said needing 5 - 12 working days to process and 9 - 18 working days to ship, that is way too slow and feeling it is a scam or closing down soon. If any order needs 1 month to prepare, they need to have a disclaimer in advance so we will choose for other normal website.
December 17, 2025
Unprompted review
Reply from Drawelry
We apologize for your dissatisfaction with our delivery time. The total delivery time equals the processing time (5-12 business days) plus the shipping time (which depends on the shipping method you choose). The processing time is indicated on the product page, which you can see below the "Add to Cart" button. Since all our orders are custom-made and handcrafted, the processing time required is longer. The shipping time depends on the shipping method you select; we offer both standard and express shipping, and you can choose based on your budget and needs. We regret that we cannot influence or determine the shipping time, and we appreciate your understanding in this matter. Please provide us with your order number so we can locate your order and offer you personalized support based on your situation. Your satisfaction is very important to us, and we truly hope to help resolve any issues you may have.
It was very straight forward
It was very straight forward and easy to follow.
December 29, 2025
Unprompted review
Reply from Drawelry
Thank you so much for your kind feedback! We are delighted to hear that you found the process straightforward and easy to follow. Making everything simple and clear for our customers is our goal, and your satisfaction is our greatest reward.
Worse experience ever
Worse experience ever, ordered in November as a Christmas gift and still have not received my goods 29th December!! I normally order of my trusted jewellers but decided I wanted something more personalised for a Christmas gift. Worse decision I made as I ended up having too buy another jewellery piece to replace this item.. will never order of this place again and will never recommend to others.
December 29, 2025
Unprompted review
Reply from Drawelry
We are sorry to hear about your unpleasant shopping experience. We understand your frustration and disappointment at not receiving the order in time for Christmas. Please provide us with your order number so we can check the order status and offer you personalized support. Thank you for your cooperation and understanding. Your satisfaction is very important to us, and we want to do our best to help improve your shopping experience.
Ordered an item on the 19th of…
Ordered an item on the 19th of November. Was advised that it would take 12 days to process. Emailed and asked at day 12 was told would be another week. Then another week. Then it’s finally made and going through QA. Then they decide to cancel my order. I believe it was because I felt like I was being scammed and expressed this to Afterpay. And they must have emailed them. I am absolutely disappointed with this company and service. The customer advice is responsive but overall not helpful. I will await my refund however waiting 32 days for a star map to be printed is not good time management. All this on Christmas Eve. Very disappointed
December 24, 2025
Unprompted review
Reply from Drawelry
We are sorry to hear about your unpleasant shopping experience. Generally, we require 5-12 business days to handcraft your order before shipping it out. However, due to a recent high volume of orders, the processing time has been delayed. We sincerely apologize for any inconvenience this may have caused.
We have reactivated your order, and it is currently being processed. Once it is shipped out, an email with tracking information will be sent to you. If you have any further questions, please feel free to continue communicating with us for assistance.
Didn't receive order
Ordered items valued over $100 well over a month ago, they were for christmas presents.I have received nothing. Sent an email enquiry and just keep getting the same generated reply. Very unhappy and would like to know how i get a refund.
November 20, 2025
Unprompted review
Reply from Drawelry
We sincerely apologize for any inconvenience caused by the delay. We’ve been experiencing a high volume of orders recently, which has severely impacted the processing time. We have urged the factory to expedite your order. Once your order is shipped, we will notify you via email with tracking information. Please allow a few more days. We understand your frustration and dissatisfaction, and we apologize once again.
Many similar listings
Multiple listings very similar to each other. I.e. golf cooler bags with slightly different logos could be same listing but with option to change logo
December 23, 2025
Unprompted review
Reply from Drawelry
Thank you for your constructive feedback regarding the similar listings. We appreciate you taking the time to share this observation as it helps us improve the browsing experience. We will review the presentation of our product variations to ensure clarity for all customers.
Great range of jewellery and gifts for…
Great range of jewellery and gifts for anyone!
December 22, 2025
Unprompted review
Reply from Drawelry
Thank you for your positive feedback! We are delighted you appreciate our great range of jewellery and gifts suitable for anyone. We look forward to helping you find the perfect item again soon.
Website claims 5-12 days to be shipped…
Website claims 5-12 days to be shipped out, has now been over a month and it has not been shipped. Needed to give this as a Christmas gift and now it’s too late to sort anything else. Terrible customer service, as they can’t even give me and idea when it will be shipped.
Would not recommend!
November 18, 2025
Unprompted review
Reply from Drawelry
We sincerely apologize for any inconvenience caused by the delay. Generally, the processing time for our orders is 5-12 business days. However, due to a recent high volume of orders, the processing time may be extended. We understand your urgency to receive the order by Christmas and the frustration this delay has caused. We can only urge the factory to expedite your order, but we cannot provide you with a specific shipping time. Please check your inbox and reply to confirm so we can proceed with the next steps. Thank you for your cooperation and understanding.
how do i track my order
December 20, 2025
Unprompted review
Reply from Drawelry
Thank you for your feedback. You can log in to our website and check your order status in "Your Account" under "Your Orders". If you have any questions about your order, please contact our customer service at service@drawelry.com for assistance. We will do our best to resolve any issues you may have. Thank you for choosing us.
Very happy with the product I paid for
Very happy with the product I paid for
December 20, 2025
Unprompted review
Reply from Drawelry
We are thrilled to hear you are very happy with the product you paid for! Thank you for your wonderful feedback, and we look forward to serving you again in the future.
Web site pretends to be Canadian.. Get ready for looots of extra fees and duties
Web site pretends to be Canadian! And then you pay extra for premium shipping and you get a wonderful surprise stating you owe duty and DHL is holding your package! Spend $40 dollars + another $30 for duty... costs more then the item itself! No where on the site does it say BOO about it..
December 14, 2025
Unprompted review
Reply from Drawelry
We are sorry to hear about your unpleasant shopping experience. Our design and manufacturing are based in Hong Kong, and we provide worldwide shipping. The express shipping fee you paid goes to the logistics carrier, and any customs duties are levied by your local customs authority according to their policies. We sincerely apologize for any misunderstanding or dissatisfaction this has caused. Thank you for your understanding.
If you have any further questions, please contact our customer service at service@drawelry.com for assistance. Your satisfaction is very important to us, and we will do our best to resolve any issues you may have.
If I could give a negative star
If I could give a negative star, I would. A month after ordering my items, had not arrived. Two standard reply emails were sent to me when asking where my order was. I asked for a refund and I was told they would keep 70% of the cost of my order. I wish I had read the reviews before ordering from this company. First and definitely the last time I will purchase from Drawelry. I'm so angry, I've wasted my time and money. Its not hard to take orders, fulfill orders.
November 16, 2025
Unprompted review
Reply from Drawelry
We apologize for all the inconvenience you were caused. We'd love to get this issue straightened out for you. Could you please offer us your order number ? So I can find your order and assist you better. Thanks.
I would give 0 stars if I could, 100% A SCAM
I would give 0 stars if I could. Absolute joke of a company. 100% A SCAM
I placed my order on 17 November to allow plenty of time for Christmas delivery. After purchasing, I received one confirmation email and nothing else — no updates, no shipping info, no communication at all.
When I contacted them to ask where my order was, I was repeatedly told to “wait 7–10 business days.” I did. I’ve now waited 33 days.
It wasn’t until I emailed multiple times that they finally bothered to look into my order, only to tell me there was a “fulfilment delay” and that it still won’t be dispatched for another 7 working days. That means well over a month just to process an order — completely unacceptable.
This was meant to be a Christmas gift. I ordered early, did my research, and still got burned. Having to chase a company over and over just to get them to do their job is a massive red flag. Definitely like when you are getting scammed
At this point it feels misleading at best. Do not buy from this company. Save yourself the stress, money and shop elsewhere.
December 19, 2025
Unprompted review
Reply from Drawelry
We apologize for any inconvenience caused and understand your eagerness to receive your order before Christmas. We know the delay has caused you frustration and anxiety, and we sincerely apologize. Please provide your order number so we can check the status of your order and offer you personalized support. Thank you for your understanding.
If there was zero stars I would have…
If there was zero stars I would have chose that. Scam of a company. Delivered my package to the wrong address and you can only contact via message. No phone number. And all AI chat boy replies. Ignored me and had to get visa to get my money back. Total BS company. Save yourself the grief and don’t order from them
December 15, 2025
Unprompted review
Reply from Drawelry
We apologize for all the inconvenience you were caused. We'd love to get this issue straightened out for you. Could you please offer us your order number ? So I can find your order and assist you better. Thanks.
Fast and smooth and website easy to use
December 18, 2025
Unprompted review
Reply from Drawelry
Thank you for your comprehensive recognition of our website's speed, smoothness, and ease of use! We strive to optimize every detail for an efficient experience and are delighted it has been convenient for you. Your satisfaction motivates us to keep improving.
Website easy to use
Website easy to use. Fast helpful and good quality.
December 14, 2025
Unprompted review
Reply from Drawelry
Thank you for your positive feedback! We're glad to hear that our website is easy to use, fast, helpful, and offers good quality. Providing an efficient and reliable experience is always our goal.
I like the idea of having someone…
I like the idea of having someone memories
December 14, 2025
Unprompted review
Reply from Drawelry
Thank you for sharing such a heartfelt thought! We are truly touched that you value creating and preserving memories with someone special. Helping you capture meaningful moments is what inspires us every day.
I used this company last year and went…
I used this company last year and went back again
December 12, 2025
Unprompted review
Reply from Drawelry
Thank you for trusting us again! We truly appreciate your loyalty and are honored that you chose to return. Your continued support inspires us to keep delivering the quality and service you deserve. We look forward to welcoming you back many more times!
Never received order! SCAM!
I placed an order and never received it. I emailed the contact provided and got no response at all. Disappointing experience. A scam for sure!
December 11, 2024
Unprompted review
Reply from Drawelry
I'm sorry to hear that you haven't received your package. The delivery time equals the processing time plus the shipping time. Typically, it takes us 5-12 business days to handcraft your order before shipping it out. The shipping time depends on the shipping method you selected. Please provide us with your order number so that we can help you check the status of your order and offer relevant assistance. Thank you for your cooperation and understanding.
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