DreamLease Vehicle Leasing Specialists Reviews 

673
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 319 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff and leasing consultants for being extremely helpful, professional, and responsive throughout the entire journey. Many people note that the vehicle acquisition process is remarkably smooth, straightforward, and successfully handled with great efficiency from start to finish. Some reviewers were not happy with the communication, mentioning that updates stopped or information changed after the initial agreement was signed. A few consumers also felt left entirely without proper support or guidance once the deal was completed, experiencing unexpected communication difficulties.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the entire leasing process.... See more

Service

Customers consistently note positive experiences with service, highlighting fast and efficient support from... See more

Customer service

Customers report highly positive experiences with customer service, praising the professional and helpful... See more

User experience

Users describe positive interactions with user experience, highlighting an effortless and straightforward... See more

Response time

People report positive experiences with response time, highlighting swift and efficient communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Right from my initial enquiry, DreamLease have been an absolute Godsend, particularly Tom. He has helped me with all my questions, no matter how trivial, with absolute professionalism. This is th... See more

Rated 5 out of 5 stars

Currently looking for a second car in our family. After being looked after by Tom Glen who has done a fantastic customer care job. Nothing to do with Tom or Dreamleasing but currently just not ready... See more

Rated 5 out of 5 stars

First time trying lease vehicle contracts . So as you can imagine a bit apprehensive as regards going down this road. Spoke to dream leasing , and after a few hours decided to go a head with the cont... See more

Rated 5 out of 5 stars

Just been through the application process now awaiting delivery of my new car. The Buy journey was excellent. Zane from DreamLease was really helpful and ensured the process was stright forward and qu... See more


Company details

  1. Leasing Service
  2. Car Leasing Service

Written by the company

DreamLease Vehicle Leasing Specialists are here to turn your dreams into reality. With a combined experience of over 30 years in the leasing and motoring industry, our independent, family run business are here to assist you in finding your perfect new vehicle. We deal in all aspects of Car Leasing and Vehicle Contract Hire to suit the Individual, Business Lease customer or even the Large Fleet customer. Together with the most competitive prices in the UK and unrivalled personal customer service, you could be leasing the car you have always dreamed of, sooner than you can imagine… Our expertise range from Business Contract Hire to Personal Contract Hire and extend to Finance Lease, Outright purchase, Flexible Lease and Short Term Hire.


Contact info

4.9

Excellent

TrustScore 5 out of 5

673 reviews

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No recent history of asking for reviews

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4.9

All reviews

(673)

307 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really helpful

Jakub Zapala was amazing, very helpful and really took the time to answer an questions i had and to find the best deal

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Firstly a super competitive price, but backed by exceptional customer service

Firstly a super competitive price - now that is always going to be attractive. But the customer service, speed of responses and processing ease and efficency were remarkable. The best experience I have had with privately leasing a car. I dealt with Charne Headech throughout and she could not have been more helpful. Today I decided to contact her to get a delivery update, she was out but her out of office directed me to the correct number and option. The phone was instantly answered by Adrian Archer, who checked the information in seconds. Advised he would contact the dealer and come back to me. He did so within literally 2 minutes, and then advised he would contact the delivery company to ensure there were no issues. Like Charne, friendly, helpful and efficient throughout. A genuinely exceptional customer experience.

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Easier than expected!

I dealt with Charne Headech
After registering my interest she contacted me and when I didn't reply after a few days, sent me a follow up email to make me aware that the lease was time sensitive.
Once I had responded she cracked on and we got the deal settled in an afternoon- thus getting the best deal.
Communication was good. It was easy to do via email and speaking to Charne on the phone. The process was easier than expected !
She explained re her role and how the finances worked.
Hoping the car will be as good when it turns up - but all seems to be going well !

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Quick and easy

Martin helped with all questions regarding my new car choice. Quick and easy process which was all complete within the day.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Martin was great at guiding me through the whole process, even when there was an unexpected rejection from one company he advised on which car and company to go for which then went seamlessly.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Anoj at…

Excellent service from Anoj at DreamLease. From first contact the process of application to ordering the car was less than a week. Very professional and extremely helpful. Nothing is too much trouble for these guys. This is our first time leasing, after this experience we will be using DreamLease every time.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

I’m a first time lease customer and…

I’m a first time lease customer and Martin at Dreamlease made everything so smooth and simple and answered any questions I had with ease. My new electric car arrived yesterday only 3 weeks after I made initial contact. I would highly recommend Dreamlease!

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Dealing with Dreamlease was a pleasurable experience.
I spoke with Charne and she was very helpful and sorted my lease deal without any issues.
She got me a great deal which I’m very pleased with and communicated everything very well as an email or call. The whole process from start to finish was easy and efficient.
Highly recommend Dreamlease, thanks.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Obtaining a new car

The help and patience of the representative Charne Headech made the process smooth and effective. The prompt way that correspondence was dealt with was very responsive and refreshing.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience/agent

Excellent experience (agent, Skye)very professional, communication excellent & car a very good price/package. Second car to be leased through Dreamlease. Thanks.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Everything was very straight forward…

Everything was very straight forward and easy. I dealt with Charne who was very helpful and efficient and always willing to answer any queries. It was lovely to be dealing with only one person which made things very pleasurable

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service from Martin at…

Great customer service from Martin at DreamLease. Communication was excellent, following up my enquiry the next day. Martin was very clear on my options and got me an excellent deal. The process from initial enquiry to ordering the vehicle was quick and straightforward. I will definitely recommend DreameLease to family and friends.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Jakub was very helpful

Jakub was very helpful and was prompt at answering any and all questions. He took all the stress and worry out of the equation and sorted it all for us. Thankyou Jakub for such a smooth transaction x

April 14, 2026
Unprompted review

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