Drivalia UK - ABERDEEN AIRPORT Reviews 

Avoid at all costs, this place is a scam and will rob you of your money. Not an ounce of humanity. Use enterprise or an actual car hire place.. bunch of cowboys.

Poor quality car, needed servicing, stink of smoke, lots of damage on the car and poor customer service. Made us pay for extra insurance when we didn’t need it. Avoid avoid avoid! Partnered with easyJet

We booked a car for our trip to Scotland in August. When we arrived at the rental desk the car that we booked, an Opel Grandland, wasn’t there. They made excuses and offered us the only other car they had available which was a Renault Clio. Much smaller and only just fitted our luggage. The branch manager promised us a partial refund of the rental price but we did not receive anything. I took it up via their complaints system when we got home. Again we were promised a refund which would be processed by their accounts office. 2 months later and still nothing.
This is a horrible company to deal with and its customer service is the worse I have seen from any rental company, and I have hired lots of cars all over the UK and abroad in that time.
Avoid this useless company and hire with a reputable rental company instead.

Update - Drivalia have replied and told me to submit details of my complaint on their “manage my booking” page of their website. I had already done this after we got home, later in August and was told a refund would be issued, which has still not come.
I submitted another complaint on 26 October about not receiving the refund. As yet no reply.
Nothing so far has changed my opinion that this company is still useless and should be avoided at all costs.

Great hybrid car. Great service

I rented a car from DRIVALIA. I had to pay a fine after driving through a restricted road, but that was no issue; nevertheless, DRIVALIA found a way to make money out of this:
When they receive the fine, they pay the 50-pound fine and wait until 15 days have passed so they can charge the driver 100 pounds + Admin fees! instead of letting the driver pay the 50 pounds directly to the city council.
Very unethical indeed....

All good very Nice people

Truly awful. Waited 25mijs for the shuttle bus and then waited a further 35 mins in a queue in an awful mobile office to get the car. All people in the queue fuming. None of the logistics were made clear before booking. Rude condescending staff incredulous that anyone would have an issue with this poor service and operating model.

I booked a car for pick-up at Aberdeen airport on 5th Sep this year. On arrival at the Drivalia desk I was told that they had cancelled my booking as ´they had no cars´. No reason was given for this situation and no forward warning had been given. I was not offered an apology, help with booking another car, offered a replacement or any help with onward travel. I´ve also been chasing Drivalia and Easyjet RentalCar (booking agent) for a refund since this date and so far have received neither an update or refund.

Does not even deserve one star. Made a booking but did not have a car available when I came to collect the car. They did not inform me or cancelled the booking.
Staff did not take any effort to find a solution

Shocking attitude of security staff at X ray area. Rude and abrasive

Excellent service and resolution by Imad , he was excellent and very helpful, I picked up the car in the Aberdeen airport and he quickly delivered a first class car and the service was perfect!!! Great experience!!

Aberdeen staff is always help full. Thanks to MO

Disappointing experience. Despite paying for zero excess, we were charged £32/day extra just for using a debit card — money we won’t get back. The “like for like” fuel policy was unfair too: car started with under half a tank, making it hard to judge refuelling, and we ended up returning it with far more fuel than we received. On top of that, our 10 a.m. booking wasn’t honoured as no cars were available; we didn’t leave until almost 11. Staff were kind, but overall the policies felt misleading and I won’t rent here again

Just finished another trip to Scotland from Australia. We have used Drivalia Newbridge, on all our trips including one family trip with 3 cars. Thank you Scott from the Newbridge branch for all your help on every trip. We highly recommend Drivalia for their competitive costs and great cars and Scott for his great service. See you again next year.

Hired at Aberdeen airport via trip.com.
Car not ready on time, dirty , 2000 miles overdue a service and with high pressure to buy extra insurance that I’d already bought

Great customer service by MO in Aberdeen branch

When I should pick on my rental car, I was informed I was more than i 60 min late from the first pick up time. 0835 hrs, even I had try to call the office before at 0926 hrs. with no reply. When I came into the shuttel buss from the airport I was wainting there for app. 20 minuts before the driver drove to the tental place. Here I was waiting app. 45-60 min. for my turn. When it was my turn I was informed that I was late and I now had to pay an additinal 216 £ as I had to make a late change in my rental agreement ? I find this very bad service - this is a way to cheat people so I have to pay almost double up for my car rental. I have rented cars all over the world during my life and I have never had soch a bad service like this. The "upgrade" I got is an old car that have 60000 miles on the meter - and many dents etc.. I find this service unaccetable. I can only recommed everyone not to use Drivalia

Hi Drivalia,

I tryed to log on to manage your booking - I can see this is not working as I have used my chance to come woit a complain.

So I can only recommend people to stay away from your company as you are not a honnest company. I tried to call the office before the 60 min expire to pick up my rental - but no answer from Drvalia.

So will you give me back my money or not ?

Best regards,

Peter,

So I can now see it is impossible to get in contact with the company . even when they ask for more information. Can onky say stay away from Drivalia UK - ABERDEEN AIRPORT they don't know what service is....

Juat a new update:

No reply for this looser company - they don't reply on anything.
It is with out any doubt the worst compny to use for car rental.

They don't care about you as a costumoer - so one advice stay away from Drivalia UK, with out any doubt the worst company to do buisness with !

I was travelling with my family, my husband and 10 year old and 3 year old daughter when our flight to Aberdeen got diverted to Edinburgh. Our original pick up time was 3pm and I immediately informed them that we cannot be there at 3pm as we got diverted. Imad was immediately very understanding and helpful. He even waited after their opening hours just to wait for us, which is a very great deal for us as we are travelling with children. He is very nice and accommodating. I would recommend to book Drivalia directly as 3rd party booking is not as considerate as them. Also if you are getting full insurance, get it directly at the airport pick up as they offer a better deal than online.

Mo (Muhammed Saleem) delivered outstanding customer service—prompt, professional, and efficient. I would highly recommend this company and feel privileged to have been his customer.