This is the second time we've used Drive Electric, and once again the experience has been excellent. Communication throughout the process was outstanding, and Erika Burton was incredibly helpful... See more
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See what reviewers are saying
I'm delighted with my new Cupra and couldn't be happier with the service I received from Evie at Drive Electric. From start to finish, Evie made the whole process smooth and stress-free. She was al... See more
Company replied
Pretty good service by todays standards. I’m only awarding 4 start because we were advised by email the cars would land on 27/28th Nov and we’re called on 1st now to be advised one would be delivered... See more
Company replied
This will be the 2nd time we have leased through DE. The first being around 4 years ago (2019). This time was less stellar than lst time in the area of admin post "sale". The sales person was... See more
Company replied
Company details
Written by the company
Your partner on the road to zero emissions. DriveElectric is the UK's leading expert in electric cars and electric vans. Providing personal and business leasing contracts for all types of electric vehicle, fleet management and consultancy. Our expertise and experience goes beyond leasing options, we have been at the forefront of the EV revolution since we got behind the wheel of our first EV in 2008. Many of our team have worked on UK-significant research projects such as My Electric Avenue and Electric Nation. At DriveElectric we don't just lease electric vehicles, we live and breathe them.
Contact info
Tamarisk House, North Leigh Business Park, North Leigh, Witney, Oxfordshire, OX29 6SW, United Kingdom
- 01628 899727
- customerservice@drive-electric.co.uk
- www.drive-electric.co.uk
4.4
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Easy to deal with
Easy to deal with, communicative and follow up to any queries was fast. Wholly recommended.
June 11, 2023
Reply from DriveElectric
Hello Joanne
Thank you for leaving such a lovely review.
At DriveElectric we aim to keep our customers regularly updated to ensure each customer is fully informed.
We look forward to helping your throughout your lease and renewal!!!
Kind regards,
Evie- DriveElectric Customer Experience Advisor.
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Drive Electric has consistently provided excellent service
All my experience with Drive Electric over the years has been brilliant. Sometimes it has been difficult to speak to my advisor of choice, but otherwise they have done everything to ensure that my introduction to driving electric has been problem free. I am only sorry I am now buying an electric car, so I no longer need their services!
June 12, 2023
Unprompted review
Reply from DriveElectric
Hello Hugh
Thank you for taking the time to leave a 5 star review.
Its great to hear that you have enjoyed your experience with DriveElectric.
We are always looking for ways to improve and quicken our processes, so thank you for leaving your feedback.
We pride ourselves on making the transition to driving electric as easy as possible for our customers, so its amazing to hear we were able to provide that.
Thank you again and we wish you all the best on your electric journey.
Kind regards,
Evie- DriveElectric Customer Experience Advisor.
Great customer service
Rang drive electric with an issue I had to get some tyres changed on my electric vehicle, I spoke to Bryony who rang me back with a solution within 10 mins,
Whenever I have to ring drive electric they always go the extra mile and their customer service is amazing
June 12, 2023
Unprompted review
Reply from DriveElectric
Hi Mark
Thank you for leaving such a kind review.
Its great to hear DriveElectric have been going that extra mile, supporting you throughout your lease.
We will make sure Bryony receives your kind feedback!
Kind regards,
Evie - DriveElectric Customer Experience Advisor.
Great Customer Service
Very quick turnaround from enquiry to collection and great handover. Thanks Joe!
June 7, 2023
Reply from DriveElectric
Hi John,
Thank you for taking the time to leave a great review.
It's great to hear your overall experience with DriveElectric was 5 star! We will ensure your kind feedback is passed onto Joe and the rest of the team.
Thank you for choosing DriveElectric and we hope you enjoy your Flex-Hire Vehicle!
Kind regards,
Erika - DriveElectric Customer Experience Advisor.
Good experience
Car took ages to arrive, but this is VW problems not Drive Electrics. Found them to be good
June 4, 2023
Reply from DriveElectric
Hi Chris,
Thank you for taking your time to leave a review and rating your experience with DriveElectric 5 Star!
DriveElectric ensure to turn a complex situation simple and stress free for our customers and it is great to see that this has reflected.
I will ensure to pass your feedback onto the team!
Thank you for choosing DriveElectric and we hope you enjoy your new EV.
Kindest regards,
Erika - DriveElectric Customer Experience Advisor
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Less stellar this time around, at least the admin...
This will be the 2nd time we have leased through DE. The first being around 4 years ago (2019).
This time was less stellar than lst time in the area of admin post "sale".
The sales person was great and the arrangement of the lease offer was equally good, however once the offer was accepted, the admin team seemed to struggle to realise that our small business was not some large conglomerate. They were repeatedly asking for fleet insurance, with. multiple admins asking for the same thing so seemingly lacking in internal tracking of the order/comms.
this time felt much less like the plucky start up and more the faceless corporation.
We will consider them in future, but only alongside the competition.
April 19, 2023
Reply from DriveElectric
Hi Gareth,
Thank you for taking the time out of your day to leave us a review. Your feedback is important to us!
We are thrilled to hear that this is your 2nd time leasing with us and as promised, we will be here to support you throughout your lease and renewal.
We are sorry to hear that our administration process effected your experience this time round. My manager Robyn will be giving you a call this afternoon to discuss this with you.
In the meantime, if you have any questions or concerns, please give our Customer Experience Team a call on 01628899727
Thank you for choosing DriveElectric.
Kind regards,
Erika - DriveElectric Customer Experience Advisor.
Help with a puncture I couldn't get repaired
I had massive issues with Kwik Fit trying to get them to come out to repair/replace a tyre. Several missed appointments where they didn't turn up, went to wrong address etc. I spoke to Bryony at Drive Electric and she took over dealing with the issue and got me an appointment quickly, they came out and replace the tyre. She also kept InTouch every step of the way. I highly recommend Drive Electric as always helpful when i have an issue
June 1, 2023
Unprompted review
Reply from DriveElectric
Hi Ross,
Thank you for taking the time to leave an honest review and rating your experience with DriveElectric 5 star.
At DriveElectric we aim to make what feels like a complex situation, easy. So, it is great to hear that Bryony was able to reflect this. Your feedback will be passed onto her and the rest of the team.
We are thrilled to hear that you would recommend DriveElectric! Thank you for choosing us. We are looking forward to continue to support you throughout your lease and renewal.
All the very best,
Erika - DriveElectric Customer Experience Advisor.
DriveElectric Experience Was Excellent
DriveElectric staff were very helpful, friendly and courteous. The procedures for quotes, placing an order, delivery etc were very straightforward and stress-free, with very good communication at each stage.
May 11, 2023
Reply from DriveElectric
Hi,
Thank you for leaving us such a lovely review! Its great to hear that you found DriveElectric helpful, friendly and courteous.
We are really pleased that that process was straightforward and you received good communication at every stage as this what we strive for as a team!
We really hope you enjoy your EV and look forward to assist you through your lease.
Kind Regards,
Bryony - Customer Experience Advisor
Brilliant service from start to end.
May 21, 2023
Reply from DriveElectric
Hi Graham,
Thank you so much for leaving us a wonderful 5 star review! We are so pleased that you found the service you received to be brilliant.
At DriveElectric, we are always aiming to keep our service personable and straight forward.
Kind regards,
Joshua - Customer Experience Advisor
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Great service!
DriveElectric have supplied us with many vehicles for our fleet, yesterday being our most recent addition and as always it was great service pre and post sales!
May 17, 2023
Reply from DriveElectric
Hi Rolec,
Thank you for taking the time to leave a great review. Your feedback is much appreciated!
It is amazing to hear about the great service you received pre and post sales.
We are looking forward to continuing this service throughout your lease and renewal for all your fleet.
Thank you for choosing DriveElectric.
Kind regards,
Bryony- DriveElectric Customer Experience Advisor
Reply from DriveElectric
Hi,
Thank you very much for taking the time to leave us a great review.
It is great to hear about the positive experience you have had with DriveElectric.
We strive to provide great prices and a fantastic service to our customers and therefore we are delighted to hear that your experience reflects this.
We hope you enjoy your new EV and look forward to assisting you throughout your lease.
Kind regards,
Bryony - DriveElectric Customer Experience Advisor
The whole process went well from start…
The whole process went well from start to finish staff very helpful at Reflex and I was kept regularly updated on the delivery of my vehicle can’t fault anything.
Delighted with the car too !
May 8, 2023
Reply from DriveElectric
Hi Ronald,
Thank you for taking the time to leave us such a lovely review. We are really pleased that you are enjoying your EV and that you felt well updated throughout the process.
We look forward to continuing to support you throughout the remainder of your lease.
Kind regards,
Joshua - Customer Experience Advisor
Drive Electric's exceptional service levels
There was a slight delay in the delivery of my car which was due to the car dealer, however Drive Electric kept me informed and especially Jordan who went beyond the service level you expect and got my car delivered earlier than the revised delivery date. She actually drove me to the car dealer to collect my car because a car transporter wasn't available for at least a week.
The rental process was easy having the experienced and knowledgeable customer operations team lead me through the whole process.
May 12, 2023
Unprompted review
Reply from DriveElectric
Hi Ian,
Thank you for taking your time to leave a review and rating your experience with DriveElectric 5 star!
We are thrilled to hear that even though there was a delivery delay, the DriveElectric team kept you informed and supported you throughout the process.
We aim to make a journey that can feel complicated at times as smooth as possible, through clear communication, so we are pleased you felt informed by our experienced team.
We will ensure your kind feedback is passed onto Jordan.
Thank you for choosing DriveElectric and we hope you enjoy your new EV!
Kind regards,
Erika - DriveElectric Customer Experience Advisor.
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The operations team at Drive Electric…
The operations team at Drive Electric all go out of their way to help and find out anything that we need for our cars.
May 8, 2023
Reply from DriveElectric
Hi Laura,
Thank you so much for taking the time to leave us a 5* review. We are really pleased that you have found the operations team to be helpful with any queries that you may have - we will be sure to pass your kind words on to them.
We look forward to continuing to support you throughout your lease.
Kind regards,
Joshua - Customer Experience Advisor
Jac Rushforth did a brilliant job…
Jac Rushforth did a brilliant job guiding me through the process which was at a period when Tesla were doing a slightly chaotic promo deal. He gave me honest advice about the car, especially the range of my new model.
December 22, 2022
Unprompted review
Reply from DriveElectric
Hi David,
Thank you for taking the time to leave a great review and rating your experience 5 star!
It's fantastic to hear that Jac did a brilliant job with guiding you though the Tesla process. I will ensure your feedback will be shared with him and the rest of the team.
Thank you for choosing DriveElectric and we hope you enjoy your new EV!
Kind regards,
Erika - DriveElectric Customer Experience Advisor
Superb Customer Service
Despite some delays, I couldn't be happier with the customer service I received. Evie was amazing, taking complete ownership of my queries, keeping her promises to provide updates, and was incredibly patient with all of my nagging.
I couldn't have asked for anything more, and am very happy in my new vehicle. Thank you Evie!
May 3, 2023
Reply from DriveElectric
Hi Ryan,
Thank you for leaving us such a lovely review! Its great to hear that despite industry delays you experienced superb customer service!
We will be sure to pass your kind words on to Evie and share this with the team at DriveElectric.
We hope you enjoy your EV and look forward to assisting you through out your lease.
Kind Regards,
Bryony - Customer Experience Advisor
the car is really nice and I rented…
the car is really nice and I rented very competitive price, however, I had a several months literally almost 1 year to get the car, I can understand the supply chain issue caused by Covid and Ukraine conflict, it’s a better you have another car back up your leasing.
April 23, 2023
Reply from DriveElectric
Good morning,
Thank you for taking the time to leave us a review. We are pleased to hear you like your new EV.
We are grateful for your understanding of the possible delays, caused by the current climate.
We look forward to helping you throughout your lease.
Kind regards,
Evie- Customer Experience Advisor
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Great all round Lease experience
DriveElectric was my first EV and my first personal lease contract. The team at DriveElectric and especially Robyn and Josh have been excellent throughout the 4 year contract. I recommend DriveElectric 100%. I am grateful people still know what service means.
April 28, 2023
Unprompted review
Reply from DriveElectric
Hi Darren,
Thank you for taking your time to leave a review and rating your experience with DriveElectric 5 Star!
It's great to hear that your leasing experience with DriveElectric has been excellent and we continued to deliver that service throughout the 4 years of your contract.
We will be sure to pass on your lovely feedback to Robyn and Josh.
Thank you for choosing DriveElectric. We are so happy to have your recommendation!
Kind regards,
Erika - DriveElectric Customer Experience Advisor
Pleasant delivery man.
Delivered on time, instructions passed over by the delivery man. Friendly service .
April 13, 2023
Reply from DriveElectric
Hi Mrs L Yates,
Thank you for taking the time to leave a great review.
It's great to hear that you received a helpful and friendly service.
We are looking forward to continuing this service throughout your lease and renewal.
Thank you for choosing DriveElectric and we hope you love your new EV!
Kind regards,
Bryony - DriveElectric Customer Experience Advisor
Drive Electric's service is good
Drive Electric's service is good. I've greatly appreciated that.
April 13, 2023
Reply from DriveElectric
Hi Oliver,
Thank you for taking the time to leave a review.
It is lovely to hear that the service at DriveElectric has been good.
We are looking forward to continuing this service throughout your lease and renewal.
Thank you for choosing DriveElectric and we hope you enjoy your new EV!
Kind regards,
Bryony- DriveElectric Customer Experience Advisor
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