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Booked Check24 via Drivefti to Europcar.
I got a parking fine and that should also be deducted from the deposit. However, the full deposit was deducted upon return. This is six times as high as the actual parking fine. No refund, no response to the emails telling me the fine had been debited. That's cheating!
THE WHORST!!!
I booked through billiger-mietwagen.de and went all the way to the airport and got told there that the caution is a different one (and much higher) than the one that was assigned on my voucher/booking. So calling all the companies involved, I got stuck with DriveFTI with a waiting time of about 15minutes hanging only in the phone line they just told me they where in in the process with the car-rental-company and I’d have to be patient. After 1 1/2 hrs of nothing I called again and got the same answer. For the companies to solve the problem I waited at the airport for over 5hrs after which I got annoyed and called DriveFTI again. The woman Wendy got annoyed by me ‘not appreciating her hassle’ (she send a mail to the car-rental-company) and hung up upon me. So I left the airport after 5 1/2 hrs without no answers and much poorer hence DriveFTI took my money but didn’t stick to their part of the deal.
I very much hope the money will be back earlier than proclaimed here by all the other pranked customers..
They basically took my money and I could not rent a car. They still have not responded to multiple emails for my money back. Avoid using them at all costs. Thieves.
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