DSM Keukens Reviews 1,297

Fingers crossed everything will eventually work out after a rocky start…
Mistake after mistake after mistake...you will not have a worktop if you use this firm.

You will have to pay 100% well in advance with no guarantee of when you will actually receive your complete kitchen...

Triple check all the drawings as there are certainly going to be mistakes.

Do not sign anything unless you are totally sure all the technical drawings are correct, you shouldn't have to but you need to triple check everything...nothing like agreeing a plan and find out 4 weeks before installation that it doesn't work properly...

We had a fantastic experience at DSM Olen today:

Contact Deniz made us feel we were really heard (and met) with our expectations and wishes for our soon-to-be kitchen.

No endless sales pitches, no cutting corners, no nonsense. Exactly the way we like it.
He actually had it all covered before new ideas even crossed our minds…
We came in with an idea/dream and he made it happen within the budget we had in mind.

Never before have we left any business with such confidence, this level of service was genuinly unknown to us.

A genuine thank you for your expertise and guiding us through the process the way you did.

T&J

Great experience designing our new kitchen in DSM in Brugge. They were very welcoming and most especially to Judy Ann who assisted us. She was extremely helpful, knowledgeable, and patient throughout the whole process with our questions and requests. She listened to our ideas and gave great advice for the design and details of the kitchen. Highly recommended! Looking forward for the execution of the plan.

A Huge Disappointment with DSM Kitchen Services

We deeply regret choosing DSM for our kitchen project.

In the showroom, everything seemed perfect – the employee there was a professional, and the plans were clear. We agreed on an installation date and even discussed the details with the contractor. However, shortly before the scheduled installation, we received a call postponing everything for another month – from the end of September to October.

When the installation finally finished, the problems continued. The wall panels behind the induction cooktop hadn't been delivered – and as it turned out, they hadn't even been ordered. As a result, our kitchen remains unfinished. One of the living room cabinets is missing, the range hood hasn't been installed, and the paintwork is still incomplete. We were told the wall panels were still being ordered, but fifteen days have passed without any update or progress. They keep repeating the same thing: "We ordered them, they're on their way to our workshop," as if they're making fun of us.

DSM seems to have completely ignored the inconvenience this situation has caused us. We had to postpone other plans—family gatherings, school activities, and even our vacation—all because our kitchen wasn't finished.

We are extremely disappointed by the poor communication, disorganization, and overall unprofessional handling of the project. We sincerely hope that DSM will take responsibility and improve its customer service to prevent others from having to go through the same experience.

The team was incredibly attentive to my needs. Amazing team, professional and respectful. Overall I highly recommend this company.

we were helped by Jeroen at the Aartselaar branch of DSM keukens. First, he listened carefully to our needs and ideas, then he devised some creative ideas to improve this initial plan. Every time he explained his proposals with concrete examples in their showroom, helping us understand his reasoning. He helped us pick the best devices (a good balance between quality, needs and cost). In the end he could show us a perfect design, which ripend from our basic idea into perfection!

Everything OK, i am waiting for Tha final tridimensional draft to aprove it AND send the transfer. Greetings

The entire experience was a joy!

Fantastic customer service, they took their time to explain everything and to help us choose and design our dream kitchen :)

We had an horrible experience with DSM in Aalst:
1. They put 2 meetings for the same hour, called us several times to move our meeting;
2. When we arrived on time, we still had to wait 30 minutes because the consultant was finishing previous meeting and then chatting with his colleague making us wait even more;
3. The consultant didn’t want to listen to us and our needs, was just speaking about what he wanted even refusing to make a 3D design, was interrupting us and speaking over us;
4. Made comments about our family and personalities that were out of place several times, and then I finally tried to protest, he jumped out from his chair and raised voice at me that we already took too much of his time. (I am at last trimester pregnancy).
We left immediately after that because he was utterly disrespectful. We’ve never seen before such a lack of self control and professionalism. I am very glad that this happened on the first meeting and we had no contracts in place with this company.

We had an over the moon experience with Vincent from DSM Genk! We came in with clear expectations and maximum budget of 8000 euros and he made it happen. He helped us throughout the whole experience and beyond 😃 Thank you so much!

Magnifique showroom à gosselies , accueil sympathique de Johan le responsable.

Heel tevreden over dsm!! Top