I had problems with an order not received. After review from Dublin Mint Office, it was sent out. Customer Service is great! Deliveries take a while, that could be improved. Little less contact would... See more
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Very clear information on website, easy to use, ordered coin without any problem
I went online here to order two different coins and both times I received confirmation in minutes,and they send you a proper respectful warm thank you ,you feel good when your treated well at the end... See more
Company replied
Lovely coin and only paid for postage. Have received 10 emails today looking for feedback on my experience. I hope these stop now after this review! *update following reply from Dublin Mint Office*... See more
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Company details
About Dublin Mint Office
Written by the company
About The Dublin
Mint Office
Gold, Silver and other precious metals have fascinated mankind for many centuries, making coin collecting a popular hobby the world over! We here at The Dublin Mint Office strive to bring the fascinating world of coin collecting to both existing and new collectors.
As Ireland’s leading coin specialist, we are committed to providing a wide range of coins from ancient, to modern, originating from many countries across the world – giving you the chance to hold history in your hands!
Visit Our Website Contact Us• Exclusive Access: Our experts visit coin fairs and auctions all over the world, which ensures that our customers are amongst the first to be informed about strictly limited issues and offers - receiving the best quality coins, and guaranteeing customers the best opportunities and most convenient way of collecting.
• Expertise and Guidance: Benefit from our deep understanding of numismatics. Our specialists are here to provide insights and advice on building a meaningful collection whether you’re an avid numismatist or just starting your coin collecting journey.
• Community Engagement: Join a thriving community of like-minded enthusiasts. Participate in events and discussions that celebrate the art and history of coin collecting.
Frequently Asked QuestionsWhen you collect with The Dublin Mint Office we will keep you regularly updated on the most important coin issues. We work closely with Mints and Issuing Authorities around the world, and are able to offer you access to limited edition collections and sets that often sell out as soon as they are issued. Whether you prefer to buy your coins individually or decide to use The Dublin Mint Office Collectors' service, our aim is to deliver the best service and the best available coins to our collectors.
Learn & Discover
The Dublin Mint Office Guarantees
Whether it’s a new issue commemorative or a historic gold sovereign, you can be assured that the quality, craftsmanship and authenticity of each individual coin or medal you purchase with us is guaranteed.
At The Dublin Mint Office, we pride ourselves on being able to offer our customers the very best in collectable coins from both the modern and ancient worlds. Equally, we pride ourselves on the quality of each and every item we sell.
Every purchase you make is covered by our 14-day No Quibble Money Back Guarantee. This means that if for any reason you are less than satisfied with any purchase from us you can return it within 14 days and we will offer you a replacement (subject to availability) or a full refund, no questions asked.
14 Day No Quibble Money Back Guarantee
If you're not satisfied, neither are we!
Buying from us - 100% satisfaction guarantee. By collecting through The Dublin Mint Office, collectors ensure that they receive the latest news and the best quality medals and coins, complete with essential collector documentation such as certificates of authenticity.
Whether you prefer to buy your medals individually or decide to use The Dublin Mint Office Collectors' service, our aim is to deliver the best service and the best available medals within the convenience of your home.
By ordering with us, you have no further commitments, and all orders are covered by The Dublin Mint Office, 14 day 'no quibble' guarantee. This means you have 14 days after receiving your coin to choose to keep it, if you are not happy you can return the coin to us for a full refund.
Contact info
3.8
Great
186 reviews
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Very clear information on website
Very clear information on website, easy to use, ordered coin without any problem
April 11, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Avoid, scam in my view
Avoid ordered over 2 months ago and still haven’t received my order. In my view this is a scam
February 2, 2026
Unprompted review
Reply from Dublin Mint Office
Good Afternoon,
Thank you for your feedback. I’m sorry to hear that you feel this way. I have reached out via Trustpilot to request some further information so that I can investigate this for you and look into what has happened with your order. Once I have the details needed, I will do my best to help resolve this as quickly as possible.
Kind Regards,
Tanith
Customer Experience Manager
Great service and fast delivery again
March 28, 2026
Reply from Dublin Mint Office
Hi Sonya,
We're happy to hear that you had a great experience with our fast delivery and service. Thank you for your positive feedback; we appreciate it.
Kind Regards,
Tanith,
Customer Experience Manager
Delivery Problems resolved
I had problems with an order not received. After review from Dublin Mint Office, it was sent out. Customer Service is great! Deliveries take a while, that could be improved. Little less contact would be also preferable.
March 25, 2026
Reply from Dublin Mint Office
Hi Christina,
We appreciate your feedback and are happy to hear that our customer service was helpful in resolving the issue with your order. We acknowledge your comments regarding delivery times and the frequency of contact, and we will explore improvements in these areas.
Kind regards,
Tanith
Customer Experience Manager
Reply from Dublin Mint Office
Hi Joe,
We appreciate your feedback and are happy our staff was helpful. We are sorry to hear your coin hasn't arrived and hope it gets to you soon.
Kind regards,
Tanith
Customer Experience Manager
Very helpful staff and excellent…
Very helpful staff and excellent quality, would highly recommend
March 12, 2026
Reply from Dublin Mint Office
Hi Luke,
We're happy to hear that our staff was helpful and that you found excellent quality in our products. Thank you for your recommendation!
Kind regards,
Tanith
Customer Experience Manager
Reply from Dublin Mint Office
Hi Malachy
Thank you for your wonderful review! We're so pleased you've had a positive experience with Jayne, and our staff. I will be sure to pass this feedback onto the team!
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Please avoid using
Please avoid using, and especially do not send one direct to friends.. The company is very pushy and send out more coins and bills. It can be quite scary if you get caught easily by this type of scare mongering
February 16, 2026
Unprompted review
Reply from Dublin Mint Office
Good Morning Caitriona,
Thank you for your feedback. We are sorry to read that you feel this way, as creating a positive and respectful experience for our customers is extremely important to us.
We take comments regarding contact preferences and product fulfilment very seriously. From our side, we are unable to locate any recent contact with you, and we would genuinely like the opportunity to review this further to understand what may have caused this concern.
We have requested some additional information from you via Trustpilot so that we can identify your details and investigate fully. Once we receive this, a member of our team will be happy to look into the matter and provide clarification.
Your feedback has been noted and we appreciate you taking the time to share your experience.
Kind Regards,
Tanith,
Customer Experience Manager
Worst company to deal with
Worst company to deal with, I ordered a coin on the 16/12/2025 online, filled out the form and paid for item, come Jan still didn't receive rang Dublinmint to confirm my address and was toldnt it will take a month to get item, waited rang again was toldnt it's on the way only to find out in Feb on An Post my coin is in Belfast with my Cork address and UK postal code, worst company I have ever dealt with, will not deal with this company no more
February 16, 2026
Unprompted review
Reply from Dublin Mint Office
Good Morning Eamonn,
Thank you for your feedback. We are very sorry to read about your experience and understand how frustrating this situation must have been, particularly with the delays and confusion surrounding the delivery of your order.
This is certainly not the level of service or communication we aim to provide, and we appreciate you bringing the addressing issue to our attention. We would really like the opportunity to review what has happened here and ensure your order is fully investigated.
We have requested some further information from you via Trustpilot so that we can locate your account details and look into the delivery and address concerns in more detail. Once we receive your information, a member of our team will review this as a priority and contact you directly to assist further.
Thank you again for your feedback.
Kind Regards,
Tanith,
Customer Experience Manager
Jayne was very professional and…
Jayne was very professional and sympathetic to the problems and disappointment I encountered after ordering and paying for two coins.
It transpired that The Dublin Mint do not deal outside of Ireland.
A pity that Irish people living abroad cannot avail of The Dublin Mint products.
Thanks to Jayne for the regular updates and attempts to find a satisfactory solution in my favour.
My payment for the medals will be returned in due course.
October 23, 2025
Unprompted review
This company sells coins at a high…
This company sells coins at a high price unfortunately their coins are only worth scrap metal prices. I bought coins that were worthless when i had them valued. If you are thinking of buying from them then Google the company. They are terrible
August 31, 2024
Unprompted review
Reply from Dublin Mint Office
Good Afternoon Robert,
We’re very sorry to hear about your disappointment and take your concerns seriously. The coins we sell are intended as collectible items rather than bullion investments, and their value is influenced by factors such as design, limited mintage, and presentation. That said, we absolutely want to look into your order in detail to ensure everything is correct.
A request for further information has been sent to you directly so we can review your purchase and address your concerns properly. Please rest assured that we’re committed to resolving this matter as quickly as possible once we receive your details.
Kind Regards,
Tanith,
Customer Experience & Collections Manager
If I could give a zero I would
If I could give a zero I would. They are OK to buy off but then the marketing starts.
Constant letters and cold calls. Pushy sales tactics. Despite regularly asking to be taken off the list they still keep coming. I have blocked the no. and just dump the letters now.
Also they are not Irish and have no relation to the country and are based in Wales to my knowledge.
Embarrassment.
September 12, 2024
Unprompted review
Reply from Dublin Mint Office
Good Morning Mr Kennedy,
I’m sorry to read about your experience and appreciate you taking the time to share your feedback. I can see that you had previously requested to be removed from all marketing, and I can confirm that this request was upheld on your account. Unfortunately, it appears that you held multiple accounts with us, and the marketing consents on these additional accounts had not been updated at the same time. This was an error on our part, and I sincerely apologise for the inconvenience this caused.
I can assure you that we have now turned off all marketing preferences across every account held in your name to prevent any further contact of this nature.
Regarding your point about our location — The Dublin Mint Office operates in Ireland, though we also work with trusted partners in other locations to deliver our products and services. We remain committed to offering high-quality collectibles to our customers and to ensuring our service reflects the respect and care our customers deserve.
Thank you again for your feedback, as it helps us improve our processes and communication.
Kindest Regards,
Tanith,
Customer Experience & Collections Manager
Very happy with the lady I was speaking…
Very happy with the lady I was speaking with she was so helpful and put my mind at ease a big thank you to her for having the time she did to help me with my call and worry’s
June 26, 2025
Unprompted review
Reply from Dublin Mint Office
Good morning, James.
Thank you so much for your kind words.
We're delighted to hear that our team member was able to help and put your mind at ease. We truly appreciate you taking the time to share your experience, and we’ll be sure to pass your thanks along to her.
Have a lovely day.
Best wishes,
Charlotte, Customer Experience Advisor
Good before
Good before. Very unlikely to order ever again after this year of hell.
January 5, 2025
Unprompted review
Reply from Dublin Mint Office
Good Morning Patrick,
I'm sorry to hear you feel this way and would like to get in contact to discuss your concerns. I have requested further information via Trust Pilot to allow us to assist you.
Kind Regards,
Tanith,
Customer Experience & Collections Manager
I spoke to Teigan who was very helpful…
I spoke to Teigan who was very helpful and understood my query and seemlessly took payment. Super Customer service!
April 2, 2025
Unprompted review
Reply from Dublin Mint Office
Good morning,
Thank you for your wonderful review.
We're so glad to hear that Teigan was able to assist you effectively and provide great customer service. We’ll be sure to pass along your kind words to her. If you have any further questions or need assistance in the future, don't hesitate to reach out. We’re always here to help.
Have a lovely weekend.
Best wishes,
Charlotte, Customer Experience Advisor
Teigan the person I spoke with was very professional
Teigan the person I spoke with was very helpful and ensured my query from was followed through.
April 1, 2025
Unprompted review
Reply from Dublin Mint Office
Good morning,
Thank you so much for your kind words! We’re thrilled to hear that Teigan was able to assist you effectively and ensure your query was addressed. We truly appreciate your feedback, and we'll be sure to pass along your praise to Teigan. If you ever need further assistance, don’t hesitate to reach out!
Many Thanks, Shane!
Reply from Dublin Mint Office
Good morning,
Thank you for your positive feedback! We’re so glad to hear that you’re happy with both our products and customer service. Your satisfaction is our top priority, and we truly appreciate your support. If you ever need anything else, feel free to reach out!
Many Thanks, Shane!
Honesty is very important.
Spoke with your representative Teigan who was amazingingly helpful. I was very disappointed when my order arrived. I was sold a package of 4 coins for €170. Only 3 arrived. It only through Teigan that I realised, the remaining 1 was available at an extra cost. Hugely disappointed as I felt I had been mislead. This has resulted in me returning the coins which arrived and cancelling my order.
March 30, 2025
Unprompted review
Reply from Dublin Mint Office
Good morning, Maureen.
Thank you for your feedback, and we truly apologise for the inconvenience caused. We’re sorry to hear that your experience didn’t meet expectations and that there was confusion regarding your order. We understand how frustrating it must have been to feel misled, and we appreciate Teigan’s effort in clarifying the situation. Your feedback is important to us, and we’re taking this into consideration to ensure our product details and pricing are more transparent in the future.
If there’s anything else we can do to address your concerns or improve your experience, please don’t hesitate to reach out. We truly hope to have the opportunity to serve you again in the future.
Have a lovely weekend.
Best wishes,
Charlotte, Customer Experience Advisor
Non contactable and persistently ringing my phone…
I have been sent coins which I am willing to pay for I sent on a cheque 2 weeks ago to the dublin office. As of yet it has not been taken from my account and yet they are ringing everyday. I keep missing the calls but for some reason, when I call the number back I can never get through to anyone . Awful service. Just want to pay them off ASAP and have nothing more to do with them or else send the coins back and get a total refund on what I've already paid them. They work in cahoots with an office in Wales called the London mint office. Something is not sitting right here with me about this company.
March 20, 2025
Unprompted review
Reply from Dublin Mint Office
Good morning, Aiden.
Thank you for your feedback. We truly apologise for the frustration you’ve experienced with both the payment process and the calls. We understand your concerns and take them seriously.
I have requested further information from Trustpilot, so I am able to assist you further.
Have a lovely weekend.
Best wishes,
Charlotte, Customer Experience Advisor
Great experience of customer support
Evan was extremely helpful and tried to find an alternative way for me to purchase the coins.
He was courteous and not at all pushy. I would be very inclined to come back at a later date and purchase them when my financial situation improves.
February 4, 2025
Unprompted review
Reply from Dublin Mint Office
Good morning, Sharon.
Thank you so much for your kind words.
We’re thrilled to hear that Evan was able to assist you and that you appreciated his approach. We always aim to provide helpful and courteous service, so it’s great to know we hit the mark for you. We completely understand the importance of timing, and we’d love to welcome you back whenever you’re ready. If you have any other questions or need assistance in the future, don’t hesitate to reach out.
Have a lovely day.
Best wishes,
Charlotte, Customer Experience Advisor
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