I have been golden goose for years. Today they stole $267 saying it was tied to a different bonus even though I had made deposits in between withdrawal requests. Never playing here again
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So I noticed that they changed their gaming platform. Almost every slot used to have the option to play the game in slow, normal or fast mode. Now, every single game has only a normal or fast speed o... See more
Company replied
I’ve won many many times on duckyluck! My biggest win was $12,500 but I get wins of $1-3 thousand quite often. ( just to dumb to cash out most times lol) The Hosts go over & beyond to make your p... See more
Company replied
I have had a awful and confusing time trying to withdraw. I had been turned down withdrawals different times and for different reasons. Different agents gave different reasons why. I did the verificat... See more
Company replied
Company details
- #25 of 25 best companies in Casino
Written by the company
Welcome to DuckyLuck! Your home for the best online casino experience in the industry!
Contact info
United States
- support@duckyluck.ag
- www.duckyluck.ag
You should know
2.5
Poor
379 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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YOU GUYS ARE CROOKS!!!
YOU GUYS ARE CROOKS!!!
Won close to 10k but was only allowed to withdrawal 300 max because of the promotion. Go somewhere else. This place is crooked.
July 10, 2026
Unprompted review
Reply from DuckyLuck
Hello Liza,
Thank you for sharing your feedback.
The maximum cashout associated with promotional bonuses is not applied after the fact, it is clearly disclosed in the bonus terms and conditions before a bonus is claimed. These terms are provided so players can review them and decide whether they wish to accept the promotion or play with a standard deposit instead.
If you believe your bonus was applied incorrectly or would like clarification on how the maximum cashout was calculated, we encourage you to contact our support team. We'll be happy to review your account and explain the applicable bonus terms in detail.
Transparency is important to us, which is why we make our promotional terms available before any offer is activated.
Best regards,
Casino Experience Team
The game is great
The game is great, but withdrawing money is a bit slow. I would recommend it to my friends.
June 27, 2026
Reply from DuckyLuck
Hello,
Thank you so much for your kind review and recommendation!
We're thrilled to hear you're enjoying the games and that you'd recommend us to your friends, that truly means a lot to us.
We also appreciate your feedback regarding withdrawal times. We're always looking for ways to improve the player experience, and comments like yours help guide those efforts. For the fastest payouts, we recommend using cryptocurrency, though we're continually exploring ways to enhance our withdrawal process across all available methods.
Thank you again for your support, and we look forward to providing you with many more great gaming experiences!
Best regards,
Casino Experience Team
Adscend media partner
Did this offer with one of their advertisers (adscend media) completed the task to sign up and deposit and wager $25 sent proof to their marketing team and they denied it so I couldn't get paid out by their partner so wasted money for nothing dishonest company
June 18, 2026
Unprompted review
Reply from DuckyLuck
Hello customer,
Thank you for sharing your feedback.
We took the time to review your concerns with our internal teams and were unable to find any affiliation, partnership, or promotional relationship between our brand and the company referenced in your review. As a result, we are unfortunately unable to verify, approve, or deny rewards offered through their platform.
If you believe there is additional information that may help us investigate further, we encourage you to update your review with more details or contact our support team directly.
We appreciate you bringing this to our attention and wish you the best in resolving the matter with the appropriate provider.
Best regards,
Casino Experience Team
I have not really played yet but it…fun
I have not really played yet but it looks fun
June 14, 2026
Unprompted review
Reply from DuckyLuck
Hello John,
Thank you for your review!
We're glad to hear that your first impression has been a positive one. We hope that once you have the chance to explore the games and features available, you'll have an experience that's just as fun as it looks!
If you ever have any questions along the way, our team is always here to help.
Best regards,
Casino Experience Team
Ducky Lucky doesn’t seem to be to lucky
So I won 125 over a year ago but I had such a time with verification !
It was all because the utilities are in my roommates name her dad owns the house so should be understandable to why that is but it was a problem I couldn’t get verified I was so annoyed I just left my winnings n forgot about them !
Until now fast forward yr later I go back was going to try again n what do u know im verified! Wow thats great !
So I go and I made a withdrawal 125 bucks figured i would make a bitcoin withdrawal thinking its as close to instant as one could get NOPE NOT AT DUCKY LUCKY ITS A 4-5 days PROCESS TO RETRIEVE UR BITCOIN WINNINGS!!
4-5 days are u kidding me on a bitcoin withdrawal! As if they haven’t had my winnings long enough there gonna say its a 4-5 day withdrawal process to redeem bitcoin!
Needless to say I wont be playing here ever again to many casinos with instant redemption no matter how I redeem !
News flash guys get with the program!
This platform use to be in top 5 casinos 2 years ago n look at u now! Not so much! You can’t mess with peoples money, u will loose in more ways then one yet thats exactly what u have done!
Come on wake up it’s an easy fix give the people there winnings !
If it took 4 days for u to get ur money u be out of business yet u do that to us!
Heads up people now u know so if u pay to play here just be prepared to wait 4-5 days or longer to retrieve ur winnings!
NO THANK YOU I WILL RECEIVE MY WINNINGS AND GO SPEND IT WHERE I CAN GET MY MONEY BACK THAT SAME DAY
Ok it’s day 3 n it’s still in the processing stage on a bitcoin withdrawal mind u !
Been a year ago since I won 125 n after jumping threw hoops trying to get verified yet they always had excuse not verify! So I I said the hell with the 125 peace is more important!
That was that then recently I was just seeing if my winnings were still on my account I seen I was miraculously verified!
Wow and that’s when I made a bitcoin withdrawal and yet here I am still waiting on ducky lucky to release my winnings!
This site needs shut down they are a joke, platforms like this is what makes everyone question all casinos, they are crooks!
People beware u been warned they will use every excuse possible to delay or not pay out takes all the fun out of it!
You really want to go there on verification of my address … ok let’s !
First off when ur government id and drivers license both have ur home address u would think that would be enough, nope !!!
Then I tried my W-2 tax return for that year I am almost positive that it wasn’t even a month old but that wasn’t good enough!
I was finished I said the hell with it! You know if ur going to try n defend ur actins you should tell all of it not just half of it !!
Redemption is suppose to be 4 days it’s been 6 n it’s bitcoin yet 6 days still nothing!
I redeemed on May 30th yes Sat funny cause from sat to Sunday it when from Requested to processing it’s been on processing since today is the 4th in reality it’s been 4 business days and it’s still processing !
Now remember I was already verified n I made a bitcoin withdrawal , be fair to say when u use bitcoin its pretty much instant definitely with in 24 hrs u get ur money not with this platform ! I been waiting 6 days I know from experience by word of mouth can make or break a company it shows here. I know couple years ago this was one of the top casino but not anymore!
This here is one of the reasons why ! I wouldn’t care if it’s 6 days but all the aggravation n frustration with verifications I was fed up with it all!
Clearly I had given u enough documents cause that is why I finally was verified by those documents!
All the bs took the fun right of winning n this here dragging my redemption out sealed the deal for me on how this casino operates !!!
People are not stupid I have no doubt many who read this have very similar stories with many different casinos , I’d even bet many are familiar with this situation with this exact platform even !
I should have had my money days ago or really a year ago!
Let’s see how long it’s going to take till my redemption is deposited 6 days n counting !
May 28, 2026
Unprompted review
Reply from DuckyLuck
Hello Cobi,
Thank you for taking the time to share your experience.
After reviewing your account, we can confirm that the delays you encountered during verification were related to the proof of address documents submitted. Unfortunately, the documents provided did not meet the verification requirements, as they were either outdated or not among the accepted document types. While our team communicated the requirements throughout the process, we recognize that this experience became frustrating and took longer than either of us would have liked.
That said, our team continued working with the information available and was ultimately able to assist in completing the verification process so your withdrawal could proceed, which you can expect to receive throughout the week.
We would also like to clarify that your withdrawal request was submitted on a Saturday. As outlined on our website, withdrawal processing timeframes are measured in business days, meaning weekends are not included in the processing window.
We apologize that the overall process did not meet your expectations. While verification requirements are an important security measure designed to protect player accounts, we are pleased that we were ultimately able to help resolve the matter and move your withdrawal forward.
We appreciate your feedback, as it helps us identify opportunities to improve both our communication and player experience.
Best regards,
Casino Experience Team
Reply from DuckyLuck
Hello Daniel,
Thank you so much for the great feedback!
We’re thrilled to hear that you’re enjoying the slot game selection and that your experiences with our chat support team have been smooth and easy. That’s exactly the kind of fun and hassle-free experience we strive to provide!
We truly appreciate your support and look forward to keeping the good times rolling.
Best regards,
Casino Experience Team
Very bad casino and even worse live…
Very bad casino and even worse live chat support. Dont play here! They dont pay out !
May 24, 2026
Unprompted review
Reply from DuckyLuck
Hello Luca,
Thank you for sharing your feedback.
We’re sorry to hear that you had a negative experience with our Support Team. Providing professional and helpful assistance is extremely important to us, and we take feedback like this seriously.
At this time, we’re unable to identify your account based on the information provided in your review. We kindly ask that you update your review with your casino username so we can review your account, investigate your concerns, and assist you further.
We appreciate the opportunity to look into this for you.
Best regards,
Casino Experience Team
Great game collection and very easy to…
Great game collection and very easy to use. I liked how quickly everything loads. Definitely a fun platform.
May 18, 2026
Unprompted review
Reply from DuckyLuck
Hello Wendy,
Thank you so much for the awesome feedback!
We’re thrilled to hear you’re enjoying the game collection and the smooth, easy-to-use experience. Fast loading and seamless gameplay are exactly what we aim for, so it’s great to know that stood out to you!
We truly appreciate your support and look forward to keeping the fun going.
Best regards,
Casino Experience Team
Reply from DuckyLuck
Hello Dustin,
Thank you so much for the great feedback!
We love hearing that you’re enjoying the fun gameplay and smooth withdrawal experience!
We truly appreciate your support and look forward to keeping the good times rolling!
Best regards,
Casino Experience Team
Spambombing
Oh, no you don´t. I have fought long and hard to get rid of spam, spam, spam from all your casinos, so don´t you start spambombing me again.
Delete me this second!!
May 17, 2026
Unprompted review
Reply from DuckyLuck
Hello Anders,
Thank you for bringing this to our attention.
We’d like the opportunity to assist you further with your request. Please either contact our Live Support Team directly or update your review with your casino username associated with the account so we can investigate and ensure your preferences are updated correctly.
We’d also like to mention that all our promotional emails include an unsubscribe option at the bottom if you no longer wish to receive marketing communications.
We appreciate your feedback and look forward to resolving this for you.
Best regards,
Casino Experience Team
Probably one of the most disappointing…
2.5 stars for a reason guys… Probably one of the most disappointing lack of consumer support I’ve ever experienced when it comes to a casino.
I received a USPS promotion for a $50 free ducky box specifically in my name with my account agent Jorge advised me because somebody else in my family has an account and used a promotion whether it was now or when they signed up or yesterday or last week I am no longer eligible for promotions on their website essentially if you and your wife sign up for this casino only one of you get the benefits of promotion the other one gets Fu****. He had no attempt to fix the issue or do a one time courtesy to the fact that this was a personalized in mail promotion he kept on referring to the policy, which doesn’t even specifically state when it comes to this specific type of promotion seriously don’t waste your time because if you or anybody in your family wants an account only one of you can benefit from it. Such a scam.
May 12, 2026
Unprompted review
Reply from DuckyLuck
Hello Greg,
Thank you for sharing your feedback.
After reviewing the details available to us, we were unable to locate records indicating that your account was included in the direct mail campaign referenced in your review. To help us investigate this further, we kindly ask that you send a photo of the mail piece you received so our team can review the promotion details and assist you properly.
Regarding promotional eligibility, certain offers may be subject to household, account, or eligibility limitations as outlined in our promotional terms. That said, we would still like the opportunity to fully review your situation based on the material you received.
Please reach out to our support team with the requested image so we can take a closer look.
Best regards,
Casino Experience Team
Fast response and lots of bunoses
May 12, 2026
Reply from DuckyLuck
Hello Allan,
Thank you so much for the great feedback!
We’re thrilled to hear you’ve been enjoying the fast support and the variety of bonuses available. Creating a fun and rewarding experience is exactly what we aim for!
We truly appreciate your support and look forward to keeping the good times coming.
Best regards,
Casino Experience Team
Love Ducky Luck
May 12, 2026
Reply from DuckyLuck
Hello Don,
We love hearing this!
Thank you so much for the support and for being part of the fun. Reviews like yours truly make our day!
We appreciate you and look forward to bringing you even more great experiences ahead.
Best regards,
Casino Experience Team
Reply from DuckyLuck
Hello Jody,
Thank you so much for the awesome feedback!
We love hearing that our Customer Support Team has been consistently helpful and that you’re enjoying the games as well, that’s exactly the combination we strive for!
We truly appreciate your support and look forward to keeping the great experiences coming.
Best regards,
Casino Experience Team
Customer service always at your…
Customer service always at your fingertips. No delays, no hassle robots. Pay on time
May 3, 2026
Reply from DuckyLuck
Hello Kory,
Thank you so much for this awesome feedback!
We love hearing that our support team has been quick, accessible, and hassle-free, that’s exactly the experience we aim to provide. And hearing that payouts have met your expectations makes it even better!
We truly appreciate your support and look forward to keeping the great experiences coming.
Best regards,
Casino Experience Team
Reply from DuckyLuck
Hello Narasack,
We like giving them!
Thank you so much for the 5-star review and for being part of the fun. We’re glad you’re enjoying the surprises and rewards along the way!
We truly appreciate your support and look forward to bringing you even more exciting moments ahead.
Best regards,
Casino Experience Team
That welcome bonus is no joke Signed…
That welcome bonus is no joke Signed up, made my first deposit and the 500% match hit my account almost instantly. 150 free spins on top of that kept me busy for hours. Registration took maybe two minutes. Great start.
May 5, 2026
Unprompted review
Reply from DuckyLuck
Hello Brooklyn,
Thank you so much for this awesome feedback!
We love hearing that your welcome experience hit the mark, from the quick registration to the bonus and free spins keeping the fun going for hours. That’s exactly the kind of start we aim to deliver!
We truly appreciate your support and can’t wait to keep the momentum going with more great experiences ahead.
Best regards,
Casino Experience Team
Payout is the biggest downside to this…
Payout is the biggest downside to this site.
I’m a Golden Goose player. I’m still waiting on a withdrawal that was made over 36 hours ago, I also used the Fastest Withdrawal method for the site which was Crypto Currency.
The daily free spins are nice the cash back is ok. ,
NEVERTHELESS
The slow withdrawal rate is a major downside to this site.
I’ve been using them for years but it doesn’t matter if you’re a High tier player or a Low tier player. The rate of payout is the same, because I started as a low player and now a high tier player and there has never been a change on payout rate.
April 22, 2026
Reply from DuckyLuck
Hello eC,
Thank you for sharing your feedback.
We’re glad to hear you’ve been enjoying the platform such as the free spins and cashback, and we appreciate your continued loyalty over the years.
Regarding your withdrawal, we can confirm that it is currently within the standard processing timeframe and is scheduled accordingly. While we understand that waiting can be frustrating, all withdrawals are handled in line with the timelines outlined on our website to ensure consistency for all players.
Once your withdrawal has been completed and confirmed as paid, we will update this thread for full transparency.
We appreciate your patience and your feedback as we continue to review and improve our processes.
Best regards,
Casino Experience Team
Reply from DuckyLuck
Hello Edward,
Thank you for your great feedback!
We love hearing that you’re having fun and enjoying the wide variety of games available, that’s exactly what we aim for. More games, more fun, more great moments!
We truly appreciate your support and look forward to keeping the excitement going.
Best regards,
Casino Experience Team
Deposits
It seems diffucult to win sometimes. Only dislike i have is depositing via CC there is always extra charges that come later. Hard to track. Games are fun overall.
April 3, 2026
Reply from DuckyLuck
Hello Sandra,
Thank you for sharing your feedback.
We’re glad to hear you’re enjoying the games overall. Regarding the additional charges, these can sometimes occur due to international transaction or bank processing fees, which are applied by the card issuer rather than directly by us.
To help avoid these extra fees, we recommend using Bitcoin as a payment method. Many players choose this option, as it typically provides a smoother experience and can still be funded using a card through supported services.
We appreciate your feedback and support.
Best regards,
Casino Experience Team
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