Duelz Reviews 

668
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 122 reviews, most reviewers were somewhat happy with their experience overall. However, many customers express significant frustration with payment and withdrawal processes, frequently reporting difficulties in receiving funds due to prolonged delays and excessive verification requests. Additionally, several users find the website problematic, citing unexpected charges for deposits and a general difficulty in winning. Conversely, a small portion of people felt satisfied with the customer service, describing support agents as quick, friendly, and helpful in resolving issues. Some reviewers were happy with prompt responses and efficient handling of their queries, even for complex situations like failed deposits or account verification. Though some experienced positive interactions, others reported unhelpful customer service, receiving generic responses, or being refused assistance for unauthorized charges.

What people talk about most

Payment

Reviewers express significant dissatisfaction with the payment process, particularly regarding withdrawals.... See more

Customer service

Consumers find customer service to be ambiguous, with some reviewers praising the support as "second to none"... See more

Website

Customers consistently note negative experiences with the website, with many reviewers expressing... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many expressing frustration over slow or absent... See more

Refund

Customers had ambiguous experiences with refund, with some reporting that they receive their money back every... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My account needed verification, before I could make my withdrawal, I had £800 pending, once my account was verified they sent me only £350 and I was concerned I wouldn’t get my remaining £450. After s... See more

Rated 4 out of 5 stars

Only doing a 4 star, is because it was my face site, my withdrawals were always a couple of days which is fine, but I logged in on my new phone the other day, and it says error 505 now. And wants me t... See more

Rated 1 out of 5 stars

Withdrawal is not allowed only deposits allowed. When I requested for withdrawal, was asked to send sensitive information like debit card details on an email which is very risky. Upon privacy concer... See more


Company details

  1. Casino
  2. Gaming service Provider
  3. Online Casino or Bookmaker

Written by the company

Duelz.com is nothing like the casinos you’ve seen before. We're taking online casinos to the next level - and yes, we know what we’re talking about!


Contact info

2.7

Poor

TrustScore 2.5 out of 5

668 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(668)

108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience. I've won 4k in 3 hours playing. I was a bit worried about the withdrawal because it took 3 days for the verification to take place, but afterwards I've received the money, and would definitely play again.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

THIS CASINO IS THE WAY FORWARD

Been with this casino for roughly a couple of months and I have to say that I’m highly impressed! Tons of games, great atmosphere, friendly support’ lightning fast withdrawals
Although my latest withdrawal has seen to be taking a little longer than usual I’m sure it will hit my bank account soon. Keep up the good work DUELZ

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Quick responses

Quick responses, Very supportive and mindful emails as they notice you have been playing for lengthy periods, and honestly one of the quickest with withdrawal.

February 15, 2026
Unprompted review
Rated 1 out of 5 stars

THIS IS THE WORST CASINO I EVER PLAYED

THIS IS THE WORST CASINO I EVER PLAYED
WHILE YOU ARE IN THE GAME CONTINUOUSLY LOG YOU OFF.
NO WARNING AT ALL .YOU CAN NOT EVEN LOG IN JUST TO CHAT CUSTOMER SERVICE ,YOU NEED TO WAIT 24 HOURS.

YOU WILL ONLY GET STRESSED
SLOTS NEVER PAYS SINGLE WIN TOO.

STAY AWAY FROM THIS WEBSITE

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Quick support contact and helpful solution

When a deposit didn't go through, support actually got in touch with me first. They let me know it was a bank issue and then helped me sort it out, step by step. They even threw in a nice bonus for the inconvenience. The whole thing was handled so well - I really felt looked after.

January 27, 2026
Unprompted review
Rated 1 out of 5 stars

Given driven licence proof of address…

Given driven licence proof of address with in last 3 months now wont realse funds unless i have a passport me holding my licence in a pic waiste up. Sent over bank statement in lsst 3 months too.. Do NOt USE THIS PLACE WITH HOLDING 400. DEPOSITED OVER 2K. I REPEAT DO NOT USE THESE GUYS

January 23, 2026
Unprompted review
Rated 1 out of 5 stars

Suspended account with pending withdrawal and no communication

I m very disappointed in this casino. I have played and won 1200 . Before i started to play i have checked the status on my account and it was fully verified. Once i hit the win and withdrew i was requested a bunch of documents. I have send them all and couple of days my account showed that all is good. So, i thought great waited for my withdrawal and still nothing send numerous emails without any replies. Today i woke up tried to log in and surprise surprise my account is suspended no email recieved no updates no money. They not giving any update on anything they do whatever they want and just fully scamming people my mistake that i haven't checked the reviews before i started playing with them. Please stay away from this casino and they should be reported to gambling commission.

January 21, 2026
Unprompted review
Rated 1 out of 5 stars

Breached their own terms and conditions

This company has breached its own terms and conditions by not carrying out checks and allowing a person to add gambling charges to my phone bill. They refuse to assist in anyway and hide behind the guise of you are not a customer. So they admit fault but will not refund the unauthorised charges to my phone bill. The customer service is poor and extremely unhelpful. They are aware I am a veteran with cancer and refuse to deal with their mistake

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Customer support handled my issue with…

Customer support handled my issue with great efficiency. I had a small concern about my account balance, and they immediately investigated it. They explained what happened and reassured me that everything was correct. The clarity and honesty of their response really stood out.

January 6, 2026
Unprompted review
Rated 1 out of 5 stars

Everything about this screams dodgy

Everything about this screams dodgy. The duelz fights are with bots, somehow that's legal... Games all start lagging after 10 minutes and the payouts drop, happens to me every time. Volatility and payout rates are awful, with some games at 70% rttp?! Every game has a jackpot or is a high volatility variant. The entire online slots presence these days is absolutely awful

December 27, 2025
Unprompted review
Rated 1 out of 5 stars

Really dissappointed - Anti British casino

Really dissappointed. Spent and lost a lot. Enquired about bonuses or rewards and was told;

“I am very sorry to inform you we cannot give goodwill or bonuses to UK customers”

So an anti-British casino operating In the UK showing favouritism to all its other operating countries except UK”. I told them I wanted to close my account as cannot pay into an anti-British casino.

December 27, 2025
Unprompted review
Rated 1 out of 5 stars

Will update if sorted.

All of my small withdrawals were done within a couple of minutes as soon as I've done a bigger withdrawal it's not been confirmed. I will update if it changes.

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

If you need help in verification…

If you need help in verification process, email the voodoo support team ad they are really helpful, especially Sara. I have had no real help from the verification people ad they just send out auto generated emails which don't help. Hopefully after today's email from Sara, I will verified.

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

After becoming a new customer and in…

After becoming a new customer and in all honesty not paying attention properly I made a mistake with my first time deposit bonus
Upon contacting customer service they happily rectified my stupid mistake, you don’t always get this sort of help from a mistake you’ve made entirely by yourself so a breath of fresh air to be looked after so well

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent site

Excellent site, lots of games with good features n payouts, fast deposits and fast withdrawals, Excellent response from customer services, fast responses and willing to help, would highly recommend, just know your limits and enjoy

December 15, 2025
Unprompted review
Rated 1 out of 5 stars

TAKE NOTICE OF THE BAD REVIEWS FOR YOUR OWN GOOD!!!

I'm not sure where the 5 stars are coming from but I'm not sure they are genuine. Thw wirhdrawel process is beyond ridiculous. I made a request on the 8/12/25 and it is now the 14/12/25 with no sign of a payout any time soon. For the first 4 days I was constantly asked for verification documents that I swiftly provided. For thw last 3 days I have been told the same generic reps9nse from anyone and everyone I talk to. (Please be aware your documebts are waiting to ve reviewed by the relevant department). Personally 7 days for a worhdrawle request is beyond ridiculous when casionos like lottogo.com which i also play at will send payments out in a matter of hours. Honestly take notice of all the bad reviews and stay clear of this casino.

December 14, 2025
Unprompted review

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