Duelz Reviews 

668
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 122 reviews, most reviewers were somewhat happy with their experience overall. However, many customers express significant frustration with payment and withdrawal processes, frequently reporting difficulties in receiving funds due to prolonged delays and excessive verification requests. Additionally, several users find the website problematic, citing unexpected charges for deposits and a general difficulty in winning. Conversely, a small portion of people felt satisfied with the customer service, describing support agents as quick, friendly, and helpful in resolving issues. Some reviewers were happy with prompt responses and efficient handling of their queries, even for complex situations like failed deposits or account verification. Though some experienced positive interactions, others reported unhelpful customer service, receiving generic responses, or being refused assistance for unauthorized charges.

What people talk about most

Payment

Reviewers express significant dissatisfaction with the payment process, particularly regarding withdrawals.... See more

Customer service

Consumers find customer service to be ambiguous, with some reviewers praising the support as "second to none"... See more

Website

Customers consistently note negative experiences with the website, with many reviewers expressing... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many expressing frustration over slow or absent... See more

Refund

Customers had ambiguous experiences with refund, with some reporting that they receive their money back every... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My account needed verification, before I could make my withdrawal, I had £800 pending, once my account was verified they sent me only £350 and I was concerned I wouldn’t get my remaining £450. After s... See more

Rated 4 out of 5 stars

Only doing a 4 star, is because it was my face site, my withdrawals were always a couple of days which is fine, but I logged in on my new phone the other day, and it says error 505 now. And wants me t... See more

Rated 1 out of 5 stars

Withdrawal is not allowed only deposits allowed. When I requested for withdrawal, was asked to send sensitive information like debit card details on an email which is very risky. Upon privacy concer... See more


Company details

  1. Casino
  2. Gaming service Provider
  3. Online Casino or Bookmaker

Written by the company

Duelz.com is nothing like the casinos you’ve seen before. We're taking online casinos to the next level - and yes, we know what we’re talking about!


Contact info

2.7

Poor

TrustScore 2.5 out of 5

668 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(668)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I've been trying for quite a while

I've been trying for quite a while, so many scam slots that they act ok till you build tbe progressive but then will never give you absolut nothing regardless of the amount ant time you play, so that is a scam,then,as they all say that the play is fair..i have decades of experience..from far they are controled,for months and months I've tried quite substantial amount of slots, some new from which made me decide not to play new slots as they are clearly a scam, and multiple games that I'm familiar with and funny thing on this site the games that i usually bonus iven 10 times in 30 minutes on other sites, at dulez play for long time didn't bonus but that's nothing the games are so ridiculous rigid that makes you feel the hungry guys behind this business, it is a shame that there aren't decent places for players from uk. Its just a bunch of thives that will tell you we are sorry you're having bad luck...hope I'll get the chace to revise this but just looking at tge numbers of players 609 i actually lost my hopes, need to lear before joining to actuality investigate the site first as it seems to be important, as I've looked them after months and months of playing and hitting rigid walls continuously, i wold advice to get your fun far from them as they have none to give.

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

I feel that the games are fair

SuprPlay, trading as NYSPINS.
I feel that the games are fair, the bonus games that are free are a nice touch, and you can actually win something on them!
The fact that you get money-back every Friday is awesome, I don't think any other platforms do this.
I recently had an issue with verification, which is an annoyance but necessary by law, and contacted Support: They replied really quickly, and resolved the problem.
If you're going to have the occasional gamble for fun, you can't go wrong with NYSPINS in my opinion. By the way, I don't work for them etc, but have been done-over at other casinos, and never here.

October 19, 2025
Unprompted review
Rated 1 out of 5 stars

Never known a casino site to charge you…

Never known a casino site to charge you to deposit. Never the less I had a go. £500 later and the most unsatisfactory gal play I’ve had in a longer time. Ate the money like a bowl of candy. Really put off with using this site again. Barely a win or if so was the most underwhelming win. Wouldn’t waste your money on dulez casino. Probably best to avoid it unless you enjoy throwing money away.
I’m aware it’s a gamble and you take risks of which I’m fine with but £500 to go in around 40 mins playing 50p-£1-£2 a go just ain’t normal. No proper game play. Absolute liberty.

October 17, 2025
Unprompted review
Rated 1 out of 5 stars

One big scam

One big scam. Hundred spins for bonus and winnings between 30 to 100 pounds when stake 2 pounds. Eceey time lose.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent help from support!

I needed help because I submitted the wrong document. The support team was very patient and told me what to fix. Once I sent the correct file, my account was verified, and they approved my withdrawal right after. I was impressed.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Speedy Gonzales

Quick responses from different people which shows they have many hands willing to work to our benefit. Thank you

September 28, 2025
Unprompted review
Rated 1 out of 5 stars

Opened a account and deposited using…

Opened a account and deposited using phone bill , made a withdraw of £300 , asked for documents including standard ID etc , Sent my EE Bill and a invoice I got when got my phone as it has a E Sim installed not a physical sim and apparently there not the original which they are ! Not got my withdraw 5 days later !!!
DO NOT USE

September 22, 2025
Unprompted review
Rated 1 out of 5 stars

Scam!!!!!!

So im on a lot of betting forums..this is said to be worst site so i joined..put in 500 and bet 10p a spin lol..5000 spins no bonus haha..highest return was 1.60.
You have been warned 😅 some great sites are unibet, hippodrome and coral.

September 18, 2025
Unprompted review
Rated 1 out of 5 stars

‼️‼️‼️STAY AWAY FROM THIS SCAM‼️‼️‼️

‼️‼️‼️STAY AWAY FROM THIS SCAM‼️‼️‼️
By far the worst company ever, do not waste your time or money. No matter how much you deposit or how long you play, any game or stake, you will not win anything. It is impossible to win bonuses do not exist, never win more than your stake it will just give constant dead spins then every 15 spins or so it will give a small percentage of your stake back. You lose money very very quick because you never get anything back. I have proof I can screenshot my gaming history, like a fool I kept chasing losses thinking there’s no way it can be this bad, but trust me, it can. Absolute scam company i will never understand how they get away with it.
please save your money and stay away from this site, you will only regret it I promise you.

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

5 star

Really refreshing site,Excellent game selection, fast verification and payout.

September 7, 2025
Unprompted review
Rated 4 out of 5 stars

Great Live Chat Support!

My account needed verification, before I could make my withdrawal, I had £800 pending, once my account was verified they sent me only £350 and I was concerned I wouldn’t get my remaining £450. After speaking with the live chat they were able to identify that I indeed did not receive the £450 so they were able to fix the issue and send me my money the same day. I have to say I’m very impressed with the speedy live chat service they provide, top marks for that!

September 5, 2025
Unprompted review
Rated 1 out of 5 stars

Horrific site claimed after taking…

Horrific site claimed after taking payment multiple times i was depositing through a third party, PayPal, partners name my email my card details, which understandably if I scrolled through a tonne of smallprint I might of picked up on but then too withhold my money and kick me out ...

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

Documents, delays, more documents and even more delays!

I deleted my previous review as my case with Duelz has officially ended and I was paid my withdrawal request after 45 days of pure stress.

I deposited £10k with no problems at all but when I requested to withdraw £6k I had my account suspended pending further documentation. I submitted the documents and they kept asking for more documents. I submitted everything they asked for and they emailed me saying that my account was closed and that I should contact eCogra if I disagreed with the decision. I contacted eCogra and after a week or so they emailed me back saying that Duelz told them that the "internal investigation was still ongoing" eCogra told me there was nothing they could so until after it had finished. I contacted Duelz to ask why they lied about their "final decision" and they blanked my emails. I emailed all of their departments and even the sister sites emails and I got nothing back. 22 days go by and I decide to contact the employees on LinkedIn and inform them that I will take this further. A few days go by and I get an email from Duelz saying that they "performed a re-assessment of the documents your provided this far" and require me to get the documents certified by an accountant or solicitor. I submitted the documents and the following day they finally paid out my withdrawal. It took 45 days for them to pay out my money.. it's the worst experience I've ever had on a casino. The delay tactics are disgusting and I've reported them to the Gambling Commission for this reason.

I would rate this site 0/5 if that was an option. Avoid!

September 3, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID THIS COMPANY!!

AVOID THIS COMPANY!!! I LOT3RALLY HAVE BEEN A CUSTOMER WHO DEPOSITED AND SENT IN ALL VERIFICATION DOCUMENTATION ASKED AND MY GAMEPLAY WAS RESTRICTED MY MONEY WAS WAS IN MY ACCOUNT BUT I AM UNABLE TO ACCESS THIS AND PLAY MY FUNDS THE SERVICE IS NO EXIST THE SUPPORT ON CHAT IS JUST DIGUSTING AND NO HELP THE AGENTS HAVE NO ANSWERS TO ANY OF MY QUESTIONS AND I WAS SAT IN CHAT WITH RESPONSES THAT WAS BADIC ROBIT ANSERA AND NOT HELPFULBAT ALL THE AGENT I SPOKE TO NEEDS URGENTLY RE TRAINING JUST AVIOD THIS COMPANY IS NOTHING BUT A SCAMMER TAKEN YOUR MONEY AND DENING YOU YOUR MONEY AND RIGHTS

September 1, 2025
Unprompted review

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