Dunford Penrose Surveyors Reviews 1,533

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience, including quick response times and a smooth user experience. However, some customers also noted that their surveys were disappointing, with findings that were either obvious or seemed to be speculative. A few other people also felt that basic issues were missed or overlooked in their reports, leading to dissatisfaction.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praise the professional, reliable, and... See more

Staff

People report positive experiences with staff, consistently highlighting their professionalism, helpfulness,... See more

Customer service

Clients share positive opinions on customer service, highlighting the clear, thorough, and honest... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the quick and efficient... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the process easy... See more

Based on these reviews

Rated 5 out of 5 stars

Clear and thorough communication from Rosie throughout the process, answering my questions i a timely fashion. Theo (the Surveyor) gave me a call after he had completed the survey and spoke at length... See more

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Rated 5 out of 5 stars

The survey was arranged in a very short amount of time, and I also got a call on the day of the survey to let me know the main points. The surveyor took the time to explain everything and answered my... See more

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Rated 5 out of 5 stars

Good experience. Easy to book. Received call in the same day, but was not available to answer so they arrange for a different time, next day. Survey came few days later and was ery complete and detail... See more

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Rated 5 out of 5 stars

Incredibly helpful and responsive. The Surveyor rang on the day to give us a very insightful breakdown which calms your worries not having to wait for the full report, which was very clear. We have al... See more

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Rated 5 out of 5 stars

Excellent service. I spent quite a while reviewing and comparing with other companies and I’m glad I went with Dunford Penrose. The surveyor had knowledge of the 1900/1920’s style home. It was great t... See more

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Rated 5 out of 5 stars

Kenny our surveyor was fantastic, visiting the property twice as he wasn’t able to access the garage initially. His report was thorough and he spoke to us on the phone more than once to clarify/explai... See more

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Rated 5 out of 5 stars

Great service from Dunford Penrose Surveyors. Very happy with the process from start to finish. We felt informed throughout and were impressed at how quickly our survey was booked in, undertaken and r... See more

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Rated 5 out of 5 stars

I can highly recommend DUNFORD PENROSE for house survey's. The quotes are extremely competitive and the booking process was really straightforward. Katie was excellent during the whole process, they t... See more

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Rated 5 out of 5 stars

The customer support by Katie from first contact and follow-up was superb. Mark did the full survey and at the end called me to share the main positive and areas of concern that need addressing of th... See more

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Rated 5 out of 5 stars

Absolutely brilliant surveyors - I'm very happy with my experience. Katie was quick to reply to my emails, and the quote for the Level 3 survey was fair and competitive. Tony was thorough in his inspe... See more

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Rated 5 out of 5 stars

Our experience with Dunford Penrose Surveyors was really good. The follow up after getting a quote was quick, and provided all the information we needed to know to go ahead with the surveyor. The su... See more

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Rated 5 out of 5 stars

I recently had a Level 3 Propery Survey carried out by Renato and I couldn’t be more impressed with the service from Renato and Megan at Dunford Penrose. Renato took the time to talk me through his... See more

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Rated 5 out of 5 stars

Great value and a great service. The phone call from Kenny on the day of the the level 3 survey was a good summary of the report, delivered in an understandable and friendly way. The full repo... See more

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Rated 5 out of 5 stars

The time offered was between 9 and 11.Excellent customer service as Mark G arrived at 9. Extremely friendly,positive,supportive and professional. Mark G kept us informed throughout the process abou... See more

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Rated 4 out of 5 stars

The survey report I received was clear and comprehensive. I had a query regarding something in the report and received a reply within minutes. The one minor issue was that they say they will call on t... See more

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Rated 5 out of 5 stars

Very responsive and thorough report, the agent called on the day to give me a topline and recommendations for next steps. The full report is very clear and detailed, and they provided additional local... See more

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Rated 5 out of 5 stars

They are great! Johnnie gave me great insight on the most important findings by the end of his survey and the full report was received on the agreed date with indepth detail. Also, the surveyor has ma... See more

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Rated 4 out of 5 stars

From a recommendation, I was given Will’s phone no. and he replied very quickly. A quote was received by email, detailing the level of inspections offered. From booking, the survey was completed in a... See more

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Rated 5 out of 5 stars

Great service start to finish. Booking our survey was quick and easy and there was full transparency on the website and with our initial quote as to what we could expect. Seeing an example repor... See more

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Rated 5 out of 5 stars

Everything. The survey was organised very quickly. It happened when they said it would. We got a phone call to talk through their findings and then a full written report a day later. It was a house th... See more

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Rated 5 out of 5 stars

Survey booked in very timely fashion, time with vendor committed to and carried out as per planned time. Surveyor made 1st informal feedback call within a few hours of the visit, and the full report... See more

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Rated 5 out of 5 stars

We are really happy with the survey work (Level 3) and the report prepared by Dunford Penrose Surveyors. Theo not just took his time and explained to me the report he put together after the survey, bu... See more

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Rated 5 out of 5 stars

We had Simon Harris as our named surveyor, and I cannot rate him higher! We paid for a level 3 survey on a 120+ year old property that contained a few significant structural concerns, and Simon explai... See more

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Rated 5 out of 5 stars

Amazing service at a great price. From booking to survey, I found the team very helpful. Katie took me through what each survey covered, helped me choose the best one to suit my needs and booked me in... See more

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Rated 5 out of 5 stars

I have been met with professionalism from the get go. Initially not knowing what survey would be best for me, Katie took the time to go through the different levels and gave good advice. The survey w... See more

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Rated 5 out of 5 stars

I would not recommend any surveyors but I could recommend Dunford Penrose. The reason being from personal experience and those from friends who have used other surveyors (even those big name ones wit... See more

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Rated 5 out of 5 stars

The communication between Katie and Cian was impeccable. Katie was able to answering my questions and get me booked in for the survey. Cian phoned my on the day of the survey with an over veiw (... See more

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Rated 5 out of 5 stars

Polite, responsive and efficient. Made a significant effort to squeeze in an earlier survey for us because of our time constraints. I was surprised to find that the survey includes a drone overview,... See more

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Rated 5 out of 5 stars

Katie & Alex were very speedy & professional. The survey is very detailed & has helped us a lot being first time buyers, Its highlighted some extra things for us to look at that we were not aware of.... See more

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Rated 5 out of 5 stars

Swift and efficient service. Good communication too! I highly recommend Dunford Penrose Surveyors. We were able to arrange a date for the home survey in good time, had a call on the day of the survey... See more

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Rated 5 out of 5 stars

Rosie & Gareth organised a survey for a property I'm purchasing, they were very professional and helpful. Gareth called after the visit to give me a short overview which was very helpful while waiti... See more

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Rated 5 out of 5 stars

Clear and fast communication. Clear report with photos and a phone call with Tom the one who did my L3 survey straight after. Quick report with plenty of details. Nicki gave clear communication thr... See more

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Rated 5 out of 5 stars

I have used this company 3 times in my recent house search. I have had a different surveyor each time and they have been excellent. I have been verbally updated on the day of the survey and the report... See more

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Rated 5 out of 5 stars

Professional and thorough survey. Level 3 survey carried out which was very detailed with multiple photographs and drone images. Windows and doors were opened and checked including all outbuilding... See more

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Rated 5 out of 5 stars

Very happy with the service we received for a level 3 survey on a property we are buying. Excellent communication throughout and accommodated a change in dates without issues. Mo our surveyor was very... See more

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Rated 5 out of 5 stars

I’ve just received my Level 2 Survey Report and could not have been more pleased I chose to go with Dunford Penrose. They were mid-range price wise compared to the other quotes I received and it... See more

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Rated 5 out of 5 stars

Absolutely fantastic service from beginning to end, great response to calls and email queries and a very personalised service. We really appreciated our multiple queries being passed on to the surv... See more

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Rated 5 out of 5 stars

From first point of contact to speaking to Jack the surveyor and receiving his full report with photos etc, was straight forward, professional with excellent customer service. Great value. Would thoro... See more

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Rated 5 out of 5 stars

Really efficient from start to finish. The survey was thorough, Alan fed back the evening of the survey and provided lots of detail on issues and also highlighted the positives. The report arrived pro... See more

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Rated 5 out of 5 stars

Dunford and Penrose have been excellent surveyors for my property purchase and I would highly recommend them to anyone looking to get their own survey done. The prices were very competitive and the bo... See more

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Rated 5 out of 5 stars

My experience with Dunford Penrose has been great. The booking process and communication was prompt and clear, and my surveyor Simon really helpful. The report is thorough but even more helpful is his... See more

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Rated 2 out of 5 stars

When buying we were told that surveyors tend to be a waste of money. I’d say that’s only half true here. We went for the level 2 survey based on the company’s own recommendation. Initiall... See more

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Rated 5 out of 5 stars

We recently had a property surveyed and were extremely impressed with the professionalism and thoroughness of the service. Communication was prompt and friendly throughout, and the report itself wa... See more

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Rated 5 out of 5 stars

Can't fault the service from Dunford Penrose. The turnaround between booking, and the survey itself, was around two and a half weeks. After the survey was carried out, I received a call on the sa... See more

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Rated 5 out of 5 stars

When looking to book a survey, I had a range of quotes and Dunford’s quote was one of the lowest of the lot but you also seemed to get more from the service than some of the higher quoted places. Grea... See more

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Rated 5 out of 5 stars

Simon was fantastic. We really valued his feedback and pragmatic advice. He took the time to talk us through an extensive survey; we’ll always thank him for that!

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Rated 5 out of 5 stars

I checked out a few survey companies online. After receiving a few hard sell calls from other companies, I chose Dunford Penrose. Nicky has been professional and helpful. The surveyor Carl, was very... See more

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Rated 5 out of 5 stars

I have my lvl 3 survey done by Johnie. It was completed in great detail and was really helpful in my decision. The call on day of the survey speed up everything and I appreciate the desktop report pro... See more

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Rated 5 out of 5 stars

Quick correspondence from Dunford Penrose and a thorough survey. The surveyor visited the property 3 times as there was snow covering parts of the roof on the first and second visits. He reported back... See more

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Rated 1 out of 5 stars

Disappointing survey which guesses if something is wrong and there is a blanket response which is only designed to cover themselves. Pay the extra money to get a proper surveyor out that can do proper... See more

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Rated 5 out of 5 stars

Excellent service from start to finish, quick response for a very reasonably priced quote on a RICs level 3 survey. The surveyor was very diligent and gave an early insight report on the day of the s... See more

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Company details

  1. Real Estate Surveyor
  2. Building Inspector
  3. Chartered Surveyor
  4. Home Inspector
  5. Surveyor

Written by the company

Dunford Penrose Surveyors are your trusted partner for comprehensive home surveys. We conduct Level 3 and Level 2 Home Surveys, along with New Home Snagging Surveys across the whole of England and Wales. With a wealth of experience, our dedicated team of professional surveyors are committed to delivering an exceptional service to property buyers, providing precise and detailed surveys to aid in well-informed decision-making. Our expertise allows us to provide you with a localised and tailored survey that addresses the specific concerns of each property. Whether you’re purchasing a property in a vibrant city or a serene countryside escape, regardless of its age or listing status, our surveys are meticulously designed to give you the confidence you need for a secure investment. When booking with Dunford Penrose Surveyors, you will: ** Receive a call from the surveyor on the day of the inspection – to chat through any issues found. ** Get a quick turnaround for your report – Your survey report will be emailed over to you within four working days from the survey taking place. ** Work with a RICS Regulated Company - Dunford Penrose Surveyors Ltd is regulated by RICS, which means we follow the RICS code of practice, work to current RICS standards and comply with RICS guidelines. Please ask for a copy of our RICS certificate. ** Your survey report will be checked by another surveyor for added confidence. ** Be covered by Professional Indemnity Insurance - Please ask for a copy of our policy. ** Get locally based surveyors – We work with a number of surveyors who are extremely experienced in their local areas and know the market well. We pride ourselves on accuracy, competitiveness, and speed but always focus on customer care before, during and after completion.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Dundord Penrose Home Survey

I recently used Dunford Penrose for a Level 3 survey on a property we are purchasing, and I’m very pleased with the service provided by Oscar.

The report was detailed, clear, and easy to understand, with photographs and explanations that helped us identify potential areas to investigate further. Oscar was also approachable and responsive when we had follow-up questions after reading the report.

What I appreciated most was the professional and balanced approach. The survey highlighted important points without being alarmist, and it helped us make informed decisions during the purchase process. When we needed clarification about the flat roof noted in the survey, Oscar responded promptly and guided us appropriately to seek a specialist inspection.

Overall, a very professional service and I would happily recommend Oscar and Dunford Penrose to anyone needing a thorough and well-presented property survey.

January 20, 2026
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your kind words, we wish you all the best with your purchase

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Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service from beginning to end, great response to calls and email queries and a very personalised service.
We really appreciated our multiple queries being passed on to the surveyor prior to the survey.
We spoke to Sharlene for an hour after the survey, she really took the time to explain her findings and answer our multiple questions.
Would highly recommend.

March 7, 2026
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review, it is greatly appreciated by all at DPS.

Rated 5 out of 5 stars

My surveyor Carl was very reliable and informative

My surveyor Carl was excellent from the start. His communication was spot on and he called on the day of the inspection exactly when promised. He explained any issues clearly and honestly, which I really appreciated. I also received the final property report earlier than expected, and it was extremely detailed. A very professional and reliable service.  Very highly recommended.

February 26, 2026
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Reply from Dunford Penrose Surveyors

Thank you for your review, we wish you all the best with your purchase.

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Rated 5 out of 5 stars

Great help with understanding survey results

The survey was arranged in a very short amount of time, and I also got a call on the day of the survey to let me know the main points. The surveyor took the time to explain everything and answered my questions. I really appreciated that as a first time buyer without much experience. They surveyer was also able to answer follow on questions which is amazing. This really saved me a lot of time trying to get my head around the survey report, and helped in renegotiations of the property price.

February 25, 2026
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Reply from Dunford Penrose Surveyors

Thank you for your review!

Rated 5 out of 5 stars

The booking process was smooth

The booking process was smooth. Replies were quick and helpful. The report quality was good. Would recommend.

February 26, 2026
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Thank you for your review

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Rated 5 out of 5 stars

Very thorough survey and comprehensive…

Very thorough survey and comprehensive report. Survey carried out promptly at reasonable cost and a phone call to cover the headlines on the day of the survey. Only minor complaint dwould be the report us too long, it requires a long time to take it all in.

February 24, 2026
Rated 5 out of 5 stars

A great help.

The actual survey carried out was so thorough and informative we were very happy with the content, details, advice and layout.
Thankyou.

February 24, 2026
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Reply from Dunford Penrose Surveyors

Thank you for your review!

Rated 5 out of 5 stars

Fantastic surveyors. Highly recommend.

We had a Level 3 survey carried out, and the surveyor was excellent: extremely thorough and reassuring throughout the entire process.
The team were brilliant and incredibly helpful, with excellent communication from start to finish.

February 18, 2026
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Thank you for your review!

Rated 5 out of 5 stars

Best surveyors!

Had a great experience with Dunford Penrose. The surveyor rang me on the evening of the survey and explained everything to me and put my mind at ease. Very thorough report, I would definitely recommend anyone who needs to get a property surveyed to use Dunford Penrose!

January 13, 2026
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Reply from Dunford Penrose Surveyors

Thank you for your review, it is greatly appreciated by all at DPS.

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Rated 5 out of 5 stars

Fantastic, knowledgeable service.

We had Simon Harris as our named surveyor, and I cannot rate him higher! We paid for a level 3 survey on a 120+ year old property that contained a few significant structural concerns, and Simon explained the survey findings clearly and accurately over the telephone with us, the same day that he had carried the survey out. This helped us to prepare to receive the written report 4 working days later, without it being a lot to take in all at once/the shock of finding out the issues. Despite not going through with the property, the survey is the best money that we have spent and was worth every penny. We are continuing to house hunt now, but there is no doubt in our minds that we will use Simon/Dunford & Penrose again.

February 13, 2026
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review, it is greatly appreciated by Simon and DPS.

Rated 5 out of 5 stars

Level 3 residential building survey

We are really happy with the survey work (Level 3) and the report prepared by Dunford Penrose Surveyors. Theo not just took his time and explained to me the report he put together after the survey, but he has continued his support several months after the survey and has patiently answered all our queries/concerns as they arose. Theo has become our trusted advisor on this subject. The service we received well exceeded our expectations, we'll have no hesitation to recommend them in the future.

November 28, 2025
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review, it is greatly appreciated.

Rated 5 out of 5 stars

Kenny our surveyor was fantastic

Kenny our surveyor was fantastic, visiting the property twice as he wasn’t able to access the garage initially. His report was thorough and he spoke to us on the phone more than once to clarify/explain further. Would definitely use again.

January 19, 2026
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review!

Rated 5 out of 5 stars

Great value and a great service.

Great value and a great service.

The phone call from Kenny on the day of the the level 3 survey was a good summary of the report, delivered in an understandable and friendly way.

The full report was received in good time and was concise and very informative.

Would certainly recommend Dunford Penrose for anyone requiring surveying services.

January 29, 2026
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Reply from Dunford Penrose Surveyors

Thank you for your kind words, we wish you all the best with your purchase!

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Rated 5 out of 5 stars

Great friendly and professional service!

From first point of contact to speaking to Jack the surveyor and receiving his full report with photos etc, was straight forward, professional with excellent customer service. Great value. Would thoroughly recommend to friends and family! Thank you guys.

January 29, 2026
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Reply from Dunford Penrose Surveyors

Thank you for your review!

Rated 5 out of 5 stars

Incredibly helpful and responsive

Incredibly helpful and responsive. The Surveyor rang on the day to give us a very insightful breakdown which calms your worries not having to wait for the full report, which was very clear. We have also been able to ask as many questions as we need after recieving the report. Highly Recommend!

January 27, 2026
Unprompted review
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Reply from Dunford Penrose Surveyors

Thank you for your review, it is appreciated by all at DPS.

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