Durhamanimalfeeds Reviews 

Eventually order replaced, although I had to threaten small claims court. To be honest the standard of the meat is not great, sloppy, and a lot of bone. With all the problems of the delivery, I definitely will not be ordering again...

Ordered over £70 worth of food. No communication as to time slot of delivery. Food was left in pouring rain on a public road leading to a park before 7am. Only discovered it had been left when I checked an email to say delivered. When when to collect it, it had gone. Crime reference number supplied but still no idea when I am being refunded. Customer service non existent, just made to feel it was my mistake as I didn't read the email I never got and they feel its quite acceptable to leave in a public place

Very poor customer service...no order received with no communication. Alleged problems with courier meant we had to pay another £200 for food that we had to drive 250 miles to get.
Certainly wouldn't recommend especially if like us you have to rely on.a courier service from this company.. keep your customers informed, we may not like it but we need to know..our dogs need feeding..I'd done my research with this company, rang to double check order dates, delivery etc..at no point was I told problems the week before also had caused delivery problems..I know why, because I wouldn't have ordered, I couldn't risk running out of food. Customer service is completely missing...I'd award 0 stars if I could & certainly wouldn't recommend

I used this company and few times and was not sure what I was getting. The meat always had a very pungent smell once defrosted. My dog refused to eat it. Dogs eat anything normally and yes she is fussy but I mean point blank starve for 3 days not eating it. Then I opened one of the packets to find hard blue plastic in the meat. Not just one piece there were like 4/5 pieces in there. I opened 2 others and found more in one of the other two. I at that point binned the rest and took photos which I sent the company. The response I got was they would pass it on to the people that they got their meat from. I’ve emailed two or three times asking for an update and have had no response whatsoever. As an apology, they did replace the meat that I had bought from them but it still had that awful smell and my dog still refused to eat it so I binned that too. I don’t usually write bad reviews but on this occasion the lack of communication really annoyed me. The smell that comes from that meat doesn’t seem right and not getting a response from anybody means I have no explanation as to why there was plastic in the food or why the meat smell so bad.