Dutton Gregory Reviews 

396
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers overwhelmingly had a great experience with this company. Many individuals praise the legal team for providing exceptional support and making house purchases feel smooth and stress-free. Clients often note that staff members are remarkably helpful, approachable, and always ready to answer any questions promptly. However, some customers also noted issues with communication delays, mentioning that they occasionally felt left without regular updates. A small group of reviewers experienced frustratingly slow responses, poor correspondence, and a lack of clear guidance from handlers. These individuals felt unsupported during stressful moments when trying to get timely answers regarding their property transactions.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, efficiency, and exceptional support... See more

Service

Customers consistently note positive experiences with service, highlighting fast, efficient, and professional... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional, helpful, and... See more

Response time

People report ambiguous experiences with response_time, reflecting a high level of disagreement among... See more

Customer communications

Users describe ambiguous interactions with contact. On one hand, many reviewers praise specific staff members... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good service by the team. Things took a little longer than expected but we got there in the end.

Company replied

Rated 5 out of 5 stars

I completed my house purchase today and I wanted to say how wonderful Amy Briscoe from Dutton Gregory LLP was throughout the whole process. She was incredibly efficient, kind, and patient (I hardly ha... See more

Company replied

Rated 5 out of 5 stars

It is the second time I asked Dutton Gregory to help me with my case. This time again, I faced competence, reliability and what is the most important for me ethical behaviour, which comes with integri... See more

Company replied

Rated 5 out of 5 stars

Nicky has completed the conveyancing for us on two different properties across the past 10 years. We honestly would not trust anyone else to guide us through and provide this service for us. The first... See more

Company replied


Company details

  1. Law Firm
  2. Lawyer

Written by the company

Dutton Gregory is one of the fastest growing law firms in the South, where the highest standards of legal services are combined with an energetic, friendly and client-focused approach. Since 1947, we’ve helped businesses and families alike nationally, providing advice and support, and guiding our clients to a solution with ease. As an full-service law firm, we have experienced and knowledgeable experts to support with an array of matters; from property to corporate and commercial issues, to family, inheritance tax, Will and probate matters.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

396 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(396)

83 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

I would have no hesitation in recommending Mark for all issues involving employment law. His knowledge is outstanding.

I am very impressed by his knowledge and pragmatism, as well as his proactive communication.

October 31, 2024
Unprompted review
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Reply from Dutton Gregory

Thank you for your kind review, Andrew, it's much appreciated. We will make sure to let Mark know this.

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Rated 5 out of 5 stars

Clear and concise communication…

Clear and concise communication throughout. Handled everything with minimal input needed from myself. Friendly and professional.

January 4, 2025
Unprompted review
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Reply from Dutton Gregory

Thank you for your kind review, Charlotte, we really appreciate it.

Rated 5 out of 5 stars

I found the service Beverley provided…

I found the service Beverley provided was professional and informative throughout, ultimately getting the desired result at the end. I would recommend Dutton Gregory's services to others.

October 26, 2024
Unprompted review
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Reply from Dutton Gregory

Thank you for your great review, we really appreciate it. We will make sure to let Beverley know this.

Rated 5 out of 5 stars

Mark Broad was excellent

Mark Broad was excellent, providing quality employment law advice. This was required at short notice and with pace. Mark was very quick to reply to every contact, at times at unsociable hours, whilst always remaining thorough in his responses. Importantly, he frames legal aspects in a very friendly and down to earth way, which enabled swift decisions and resolution. Mark is professional, clearly very experienced, and easy to work with. I highly recommend him.

August 30, 2024
Unprompted review
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Reply from Dutton Gregory

Thank you for your great review, Richard, it's much appreciated. We will make sure to let Mark know this.

Rated 5 out of 5 stars

Highly recommend

Mark made what was a difficult time for me with an employer easier. At a time when I felt lost, he was able to put me at ease with his knowledge and kindness. I wouldn’t hesitate to recommend.

November 5, 2024
Unprompted review
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Reply from Dutton Gregory

Thank you for your kind review, Katrina, we really appreciate it. We will make sure to let Mark know this.

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Rated 5 out of 5 stars

Beverley Nias (Dutton Gregory Solicitors)

We have used Beverley Nias of Dutton Gregory Solicitors twice in the last couple of years and are delighted with the care and attention she gave us over some difficult tenancy issues.We would not hesitate in using her again and highly recommend Dutton Gregory.

Tony Latham ( Jennings and Latham Property Partnership)

November 20, 2024
Unprompted review
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Reply from Dutton Gregory

Thank you very much for your kind review, we will make sure to let Beverley know this.

Rated 5 out of 5 stars

Brilliant, thank you Hirakshi!

It was a great pleasure working with Dutton Gregory, in particular with Hirakshi. I had quite a long case, with lots of communications and checks that needed to be done. Through the whole process, I was feeling supported, in hands of an expert, plus communication was done perfectly and timely. If there was anything unexpected, needed clarification, Hirakshi outlined the situation to me immediately and clearly, so that I could action on my side. Everything that was needed from Dutton Gregory, was done quickly and effectively.

That was a great relief after working with other solicitors. I highly recommend Dutton Gregory and in particular Hirakshi.

Thank you so much Hirakshi for making this happen and successfully completed!

November 29, 2024
Unprompted review
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Reply from Dutton Gregory

Thank you for your kind review, Asia, we really appreciate it. We will make sure to let Hirakshi know this.

Rated 1 out of 5 stars

if i could give half a star i would…

if i could give half a star i would poor service 2years 5 months since my father passed away and his estate still not sorted no communication as all disgusted. have dealt with other solicitors and things have never taken this long. would not recommend at all. Normal no reply

November 26, 2024
Unprompted review
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Reply from Dutton Gregory

Dear Johanne, We are sorry to read this review and, whilst understanding your frustration, do need to point out that you are not a client of Dutton Gregory Solicitors. Obviously, we cannot go into detail in this public forum, however, we have confirmed we act on behalf of the Personal Representatives. We did try to explain this previously and are disappointed to read your frustration expressed as a review here on Trustpilot. Rest assured, we are working hard to resolve the matters surrounding this estate and can only request patience of all beneficiaries.

Rated 1 out of 5 stars

I would give a minus review if I could, absolute rubbish

I would give a minus review if I could. 18 months in my property and I still don't have the title deeds because of some mistake with the boundary. I have been told that it is the sellers solicitors delaying things but I NEVER get an update unless I chase and I get the distinct feeling that this gets ignored and put to the bottom of the pile until I chase. I shouldn't have to keep chasing this up! You should be calling the sellers solicitors daily and making a complete nuisance of yourselves to get them to do what they need to do. Customer service is non-existent and this is not the only issue I have had with them. They forgot to pay the HTB money over so I was getting chased for a debt that was cleared. It took a lot of emails, time and stress to get that one finally resolved. Maybe I should start charging them for all the time I am spending on this!

Come on Dutton Gregory.......sort yourselves out!

As an update to this Dutton Gregory have admitted to me today that despite me sending the Deed of Variation to them in October 2023 it has not been submitted to Land Registry but had been filed instead. They have all along blamed the sellers solicitors for the delay whilst sitting on the documentation themselves. So they basically lied to me each time I chased by telling me they were waiting for the sellers solicitors!

USE THESE PEOPLE AT YOUR PERIL

As a further update.....how about you refund me for some of the fees I paid you to do a job that you didn't really do. Or how about you give me a goodwill compensation payment for the 18 months of stress and work I have had to miss trying to sort this out with emails and phone calls. To misquote Oscar Wilde and the Importance of Being Earnest "to mess up on element of a house purchase may be regarded as a misfortune, to but to mess up two main elements looks like carelessness"

November 20, 2024
Unprompted review
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Reply from Dutton Gregory

Dear Ms Miller, We can only apologise for our oversight on your legal matter that has led to an understandably frustrating experience that falls far short of our usual standards of client service. We hope that the recent intervention of the supervising Partner has provided an assurance of corrective action being taken, and we will continue to closely monitor the situation to ensure that this matter reaches a satisfactory conclusion.

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Rated 5 out of 5 stars

I highly recommend Dutton Gregory

I highly recommend Dutton Gregory, for their professional, efficient and knowledgeable approach. Amber is fantastic, and I really appreciated all of her help and guidance.

November 15, 2024
Unprompted review
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Reply from Dutton Gregory

Thank you for your kind review, Martin, we really appreciate your feedback. We will make sure to let Amber know this.

Rated 4 out of 5 stars

The team at DG were very helpful and…

The team at DG were very helpful and informative along the journey... Considering the process was all new to me, and the negotiations were over a 10-month period, their professionalism helped me during a very difficult time.

August 1, 2024
Unprompted review
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Reply from Dutton Gregory

Thank you for your kind review, Paul, it's much appreciated. All the best.

Rated 5 out of 5 stars

Beverley Nias was extremely quick and…

Beverley Nias was extremely quick and efficient at resolving a legal matter that could have been drawn out and costly.
i cannot recommend this company highly enough and would not hesitate to use them again for any further legal matters.

October 20, 2024
Unprompted review
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Reply from Dutton Gregory

Thank you for your great review, Suzanne, we really appreciate it. We will make sure to let Beverley know this.

Rated 5 out of 5 stars

Great Job!

Fantastic service from Marc, a professional and practical approach with brilliant communication throughout the process. Highly recommended!

October 29, 2024
Unprompted review
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Reply from Dutton Gregory

Thank you for your kind review, Jason, we really appreciate it. We will make sure to let Marc know this.

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Rated 5 out of 5 stars

Fantastic Support - House Sale & Purchase

The WONDERFUL Kirsty Peto assisted us with our concurrent sale and purchase for our move to our new home.

The 'chain' had its moments (!) and without Kirsty's proactivity and support we really do think we would have lost our purchase.

THANK YOU, Kirsty, for everything that you did to support us - we couldn't be happier.

Best,

Ed & Helen

October 25, 2024
Unprompted review
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Reply from Dutton Gregory

Thank you for your great review Ed and Helen, it's much appreciated. We will make sure to let Kirsty know this.

Rated 5 out of 5 stars

Rachael House

Rachael House, what an amazing lady, after wasting 2 years of my life with another solicitor who failed to keep me updated and for months didnt hear a word, was so lovely to find someone who actually cares. Kept me updated all the time and her expertise was second to none, kept to her guns and got the result we were after. Thankyou Rachael . use this lady as she is truly amazing

October 22, 2024
Unprompted review
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Reply from Dutton Gregory

Thank you for your kind review, we really appreciate it. We will make sure to let Rachael know this.

Rated 5 out of 5 stars

Fantastic Hirakshi

Having just completed what turned into a very long and complicated house move, I can only wonder at what it would have been like without Hirakshi! She was amazing, pure and simple! Nothing was ever too much trouble and she showed us nothing but kindness, patience and absolute professionalism. We never want to move again but if we did, we would certainly use Dutton Gregory, and Hirakshi particularly.

October 17, 2024
Unprompted review
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Reply from Dutton Gregory

Thank you for your kind review, Stephen, it's much appreciated. We will make sure to let Hirakshi know this.

Rated 5 out of 5 stars

Excellent service

I got excellent advise from D and M, and they went above and beyond for what was originally a small task.

October 9, 2024
Unprompted review
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Reply from Dutton Gregory

Thank you for your great review, Adrian, it's much appreciated.

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Rated 5 out of 5 stars

Supportive and great communication!

Dutton's helped me with my divorce and helping to navigate through the tricky financial negotiation and settlement process. There were some difficult moments during which my solicitor was very supportive and importantly was very accessible when I needed to talk either answering straightway or calling me back promptly. Jonathan Whettingsteel was very pleasant to deal with and I really appreciated his support and way of handling. Thank you, I would strongly recommend!

October 4, 2024
Unprompted review
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Reply from Dutton Gregory

Thank you for your kind review, we really appreciate it. We will make sure to let Jonathan know this.

Rated 5 out of 5 stars

We have used Dutton Gregory's…

We have used Dutton Gregory's Conveyancing Team on 3 occasions for property purchases and we cannot rate them highly enough. Not only are they knowledgeable but they are efficient and respond to any queries so quickly. Thank you Hirakshi for all the help once again

October 4, 2024
Unprompted review
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Reply from Dutton Gregory

Thank you for your lovely review, Hannah, it's much appreciated. We will make sure to let Hirakshi know this.

Rated 5 out of 5 stars

Lucinda worked for us on our sale and…

Lucinda worked for us on our sale and our purchase. She was very human, she had a sense of humor, and was very calm, kind and understanding whilst being professional. She explained what we needed to know at each stage and listened to what we wanted.

Having a larger firm was brilliant as I knew that someone would be available to us if we needed them. But as they are not too far away, I was still able to pop in with documents when I needed to. When I called in a panic as Lucinda was not around, her colleague had already dealt with the issue! I also loved the app which explained the stages of the sale and purchase, as it meant I didn't need to ask all the time what the next steps were.

I would recommend Dutton Gregory for conveyancing to anyone, and especially Lucinda

October 3, 2024
Unprompted review
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Reply from Dutton Gregory

Thank you for your great review, Hannah, we really appreciate it. We will make sure to let Lucinda know this.

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