David Wilson Homes Reviews 

DWH seem driven entirely by finances caring little for their customers’ experience. In our case we moved in to a house that was at least two weeks away from being ready for occupation just so completion was before their financial year end.

This resulted in numerous defects as tradesmen were forced to complete work within unreasonable timescales leading to shoddy work that clearly had not been checked by DWH. Chief of these was lack of internet (still not resolved after two weeks), faulty toilet, non closing shower and bedroom doors and an incorrectly fitted bath. I could go on. We are now working through numerous snags meaning local DWH staff have to re do a lot of earlier work and often seem unable to keep promises made. Tradesmen have expressed similar views.

For a company claiming to produce luxury houses the end result for us has been a stressful and disappointing experience and it seems we will not have the house we thought we were getting for several weeks.

The sales team were excellent explaining things and being able to answer all the questions we had to give us piece of mind when buying our new home thank you

We recently moved into our new David Wilson home and overall, we’re very pleased with the house itself. The sales team were okay to deal with during the buying process and got things over the line for us.

The real standout, however, has been the deputy site manager. He has been absolutely brilliant at getting our snagging list sorted out. He’s consistently gone out of his way to help us and keep things moving, even with the recent hot weather causing unavoidable delays.

The only letdown has been the quality of the finish in a few areas, which frankly wasn’t up to the standard you'd expect from a brand new house. That said, because the deputy site manager has been so proactive and helpful in getting these issues rectified, we are still really happy with our new home overall.

Since writing this review, the support we have received from the Site team has been outstanding! This has been mainly driven by Ben, Deputy Site Manager, and we would like to thank you all for the support.

The move went well, but for one reason or another we had to wait nearly two weeks our move in guide to show us how everything worked, fortunately it's summer so we didn't need the heating.

The times we viewed the house the laid rear lawn was knee high and looked lushes green, when we moved in it had been hacked down with a strimmer, dead grass left on top and it looked like straw... Not to mention the sloop at the bottom of the garden and the shear drop at the sides..... The Site Manager is looking into it, bit it certainly took the shine off the experience..

Hi, the experience with you guys has been excellent from meeting Ashley Judge and Maggie in the sales room who both went above and beyond to support me through the part exchange experience and taking delivery and moving in.
Harry site manager was great in his handover ands following visit to provide expert support with features in the home and any minor issues to modify
Brilliant company made this am easy process, recommended to family ands friends, very happy with my move so far
Thank you

The Best Experience. We enquired about the Part Exchange Scheme and we was accepted in under 2 weeks! The process was as smooth as the house buying process can be! The Sale Team and Sales progressor was in constant contact and since we have moved in the Site Team have been so helpful!

From start to finish i have had support and guidance.
Staff are friendly and approachable.
No question has been a silly question.
Couldn't of asked for better to be honest.
From sales staff to on site staff. All have been great at Burleyfields.

We love the house. It is well built and the flow of a David Wilson Home is something different to other viewings we had. It has a premium feel and it is in a prime location, but also very quiet at night, the perfect combo! The site team including Katie and Hannah have been very supportive throughout the process and still are to this day.

⭐⭐⭐⭐⭐

Buying our David Wilson home was far from straightforward, but thanks to the outstanding support of Amy Taylor, we are now happily settled into our dream home.

The final weeks of our purchase were incredibly stressful, with delays and complications in the chain, but Amy went above and beyond to keep us informed, reassure us and do everything she could behind the scenes to keep our purchase moving. We genuinely believe that without her dedication, determination and exceptional customer service, our move may never have happened.

We are now mortgage free, my husband can enjoy his retirement, and we absolutely love our new home – even Kevin the cat has settled in perfectly!

Amy is an absolute credit to David Wilson Homes, and we can’t thank her enough for helping make our dream a reality.

We recently moved into our new home at Mallard Meadows and love it, special shout out to both Bernard and Robert for the excellent service from start to finish. Both are such gentlemen and helped us every step of the way.

Only moved in a few weeks ago. The process was smooth and we felt supported by the wonderful sales team. Since we have moved in, any issue has been dealt with timely. The site staff are very friendly and considerate. I would recommend DWH.

Overly aggressive completion deadline.
Good handover although could have been improved if broadband external wiring had been done and water cylinder set up had been done to allow us quick and easy connections.
Poor quality turf full of weeds isn’t the best start for a garden.
House hadn’t been cleaned particularly well.
Very helpful site manager helping to work through the snagging list.
Very happy to be in the house which we love and know the initial hiccups are probably normal.
Lovely development and well laid out.

Well people knock new builds and I know it can vary form site to site but from the day we first walked in to look at the show home to today, 2 weeks after we moved in, DWH have gone above and beyond.

The sale advisor who has gone through the journey with us, helping sort our any issues along the way, has been brilliant even down to putting some ice lollies in our new freezer as we moved on the hottest day of the year and left treats not only for us but for our 5 cats, you never felt like just another customer.

The house, well been more than happy with the quality, price was very competitive and the incentives on top made it a great price and we have been part of the process since the day we walked in to their offices, been able to see it whenever we wanted.

We did a pre move in snag list and nearly every single item was done on move in day, just about all were just small cosmetic things.

Since moving in we had a couple of faults, one extractor not working, that was replaced within 24 hours and after nearly 2 weeks we had an issue locking the back door, reported this and 30 mins later someone was here fixing it and someone coming tomorrow less than 72 hours after reporting a couple of silly cable issues with the aerial and one network point, electrical guys on the phone and arranged a visit to sort them. Honestly more than happy with the response, clearly you will find the odd thing, its how they sort it that makes all the difference and so far they have responded very quickly.

I can only say it as we have found it and David Wilson have given us exactly what we wanted and expected and more.

Over and above!
Outstanding customer care and service provided by all involved. In particular Lauren at the Highgrove sales office who has been exceptional on every level in providing the utmost support and guidance during the whole purchase process. Her care, consideration and conscientiousness in driving the process and guiding every step of the way has been second to none. I am so very grateful to David Wilson Homes and specifically Lauren for all that she has done to get me into the home of my dreams. As well as being incredibly professional and efficient, she has demonstrated genuine care and committment all the way through. I would highly recommend David Wilson Homes to anyone considering a new build property.

DWH is the best building developer when it comes to space, design and services. They render a great service to me from start to finished. I recommend everyone to buy a property with them.

John from Customer Care came to do a couple of snags, and he was polite, diligent and helpful. David Wilsons in general have been pretty good; not always, but the Cusomer Care Team really do try their best to resolve issues.

I've been living in a David Wilson new home at the stables cotgrave for nearly 3:weeks now and I can really recommend this development it's beautiful with different styles of houses and the beauty of it is having the country park on your doorstep.
The sales advisor Jono is very welcoming , helpful , friendly and caring and does have a good sense of humour too, also the site manager to. the aftercare is very good so if you are looking for a new build house then you can't go wrong with the stables.

John Hewitt from customer care was booked last minute to finish off repair to shower wall. He was very professional, friendly and courteous. The quality of work was excellent, would definitely recommend. Many thanks John

We’ve now been in our David Wilson home for over a year, and unfortunately the aftercare has been extremely disappointing.

Our biggest ongoing issue is the water pressure. We regularly experience poor water pressure and intermittent cold water during showers, making something as simple as having a shower frustrating. The pressure is so poor that we can’t flush a toilet or use the washing machine while someone is showering without the water flow being significantly affected or turning cold.

We’ve reported this issue countless times, and the plumber has visited around 10 times, yet there is still no resolution more than a year after moving in.

What makes this even more concerning is that we’re not the only household affected. Several neighbours have reported experiencing the same water pressure issues, yet there has been no meaningful communication from David Wilson Homes about the root cause, what is being done to fix it, or when a permanent solution can be expected.

The lack of communication has been just as frustrating as the issues themselves. After each visit, everything goes quiet. We receive no updates, no clear action plan, and no proactive contact. We have to keep chasing for information, which is completely unacceptable.

This isn’t an isolated problem either. We’ve had to repeatedly chase updates on several other repairs, with the same pattern of poor communication and lack of urgency.

The house itself may look great, but the customer care and aftercare service have been incredibly poor. Once you’ve moved in, it feels like you’re left to do all the chasing yourself.

Based on our experience, I would not recommend David Wilson Homes. The quality of the aftercare has fallen well below the standard we expected when buying a new-build home.

We reside in a new David Wilson home in Ashtree Grove. We had the walled lawn visibly sloping. Several attempts were made to have it corrected and it was not until Dylan Phipps arrived on site the problem was tackled. His understanding of the customer related issues and positive, can-do approach resulted in the landscapers levelling the lawn. This entry in Trustpilot is in appreciation of Dylan’s customer support. He is a credit to David Wilson Homes.