DWP Reviews 

DWP are scum feed smack heads and drugs dealers loads of money and the rest struggle if you work for DWP universal credit your a scum bag

Why do simple things have to be so difficult? All I want to do is change my bank details for my state pension. There is only one phone line that can be used and no-one answers, no matter how long I wait on hold; they don't even tell me what place I am in the queue because, I suspect, there is no queue and no-one will ever answer the phone, making it impossible to change your payment details. How can organisations be this incompetent?

The Jobcentre is going to sanction me for nothing a school was going to ring me but never happened when I checked there was no reply texts or email from them also my phone is private personal they are not allowed to look at it I can take Ian to court over this.

Not worth one star they have automated calls that are rarely answered in the event you answered there is nobody who helps with your problem only non empathetic, rude and abrasive staff who should be fired without notice!!!

Disgrace.
On hold ALL day (between 10 and 3 which is their maternity line working hours)
As a higher rate tax payer i just want to confirm i will have some maternity allowance as self employed.

They are a disgrace, keep dropping my call.

This country is not made for the hard workers who pay to uphold the broken system.

This needs reform.

Want to give no stars but unfortunately not an option! Spoke to 2 rude and condesending staff on the phone and only way to complain about them is to call back the department that you were dealing with to complain? Yes, makes sense in an idiots world!
I received a letter (which didn't look legit so didn't want to contact via info on there as ther is so many scams out there). Said letter has been damaged so now can't read information on it.
This is also about an issue which I've received no previous correspondence about so I'm wary. Called up and spoke to lady who asked NI number then for details that was on said letter, said I can't give info as its damaged and not readable she then stated i had to call back as I couldn't pass security. Called back and got Alex, who was very rude and condescending who then asked for same info despite me explaining the situation 🤔. He then said I hadn't passed security and that I needed to call back again?!?! What? After again explaining he said I wouldn't be asked same info when I called back. I asked if he could guarantee that to which he replied he could and I then asked him to confirm how he could guarantee this to which he just replied that he could?! Not convincing given that I had just called and been told the same thing on the previous call! Now I 100% appreciate the importance of gdpr but they could verify a caller via other information. Information that the caller actually has and not some that they have explained isn't available. Oh If common sense prevailed?!
An absolute waste of my time to try to call to sort any issues out. And they say that their staff don't tolerate people being rude etc? Maybe they should teach their staff some customer service skills and how to be helpful to callers rather then being rude and condescending towards them. It would work wonders.

Absolutely useless department been trying to get through for over a week now still no luck

Absolutely hopeless government department. Totally inefficient. It is impossible to get through on the phone and it seems the only way to complain is... by phone. Like thousands of others I have been trying to pay arrears in my state pension before the deadline. It is not possible to do this on-line as they suggest because the online payment system only allows you to pay for the most recent years first, not the older years which will expire first. Whoever designed this should be fired. I finally managed to get an 18 digit number and paid by on-line banking. I then received a letter in the post which has allocated the payment to completely random years with the wrong dates and amounts. I've tried to complain but get no response. Of all the crappy organisations and utilities I've had the misfortune to deal with over the years the DWP is the worst by far. Dreadful.

I have had to deal with the DWP for 2 years now. It's always traumatic. Twice recently I have spent ages getting through to the Attendance Allowance department only to be told they can't deal with my elderly mum's case because of 'computer problems' so could I ring back later. All I need is a form to claim the higher rate, but I can't order it online. I was promised it would be sent 2 weeks ago but it wasn't. I was promised my power of attorney documents would be sent back 2 months ago - they haven't been. Why on earth can't this department be run efficiently? It is consistently unhelpful, confusing, inefficient and unprofessional. Disgraceful.

Dwp - UC leave people in debt, they are no better than a payday loan, easy access to advanced payments to the most vulnerable people.

You ought to be ashamed of yourself.

We used uc temporary due to sickness leave and now in debt of £3k

husband waited 35 mins for call to be answered. Eventually answered, he introduced himself asked a question regarding pension and phone went dead!
no wonder country in total mess no one answers a phone any more and deals with enquiries, lets create more work by filling in a call back form !

If being on hold for almost an hour on the phone line just to change my bank details is the norm, this is totally unacceptable.

Totally incompetent,inefficient government department. The menu driven phone system is wholly designed to make it as difficult as possible to get in a queue to speak to an advisor, the majority of which are working from home and malingering. If you hesitate selecting the network of phone keypad options you have to press, having spent 8 minutes working your way though them, you will be told to ring another phone number different than the one on the .Gov website and the call is then terminated. The line is supposed to be open until 18.00 hrs. I called the other day at 17.40 hrs and the phones had been switched off. I guess the homeworkers were having their tea or taking the dog out for a walk. I did get an answer about 3 weeks ago after 35 minutes... I asked the man if he was working from home and he replied 'yes' then let out a little cough and said he was a long covid sufferer. Get back in the office. Why if you want your pension paid into a new bank cant you sign in to your account on the government website and simply notify them of the change online. You have to call or send in a letter. I have no confidence that the letter will be actioned in the next 6 weeks. No wonder there are so many skivers and fraudsters manipulating the system.

DWP DEBTS AND REPAYMENTS
LILYANA WAS DO HELPFUL EFFICIENT
I ASKED IF THE GREEN LANE MOSQUE MIGHT PAY TOWARDS IT AS MOSQUES CAN. SHE SAID NO PROBLEM JUST CONTACT US
DEBT IS FROM MY EVIL EX
WHO SHOULD REALLY PAY IT OFF EVIL HUSBAND FROM 21 YRS AGO £3189
NO ONE IS WRITING IT OFF
WHILE I'M ON DEDUCTED STANDATD RATE UNIVERSAL CREDIT AND IN HOMELESS ACCOMMODATION
I ASKED TAX OFFICE TO WAIVE WRITE IT OFF THEY SAID ASK UNIVERSAL CREDIT SAID ASK TAX OFFICE
JUST WAITING FOR THE MOSQUE TO EMAIL ME REGISTRATION FORM.TODAY

Very poor experience, I had to take it all the way to a tribunal which we won in the end but was a horrible experience and very degrading it was like talking to a corpse at times.

When people are in a position of power it came across to me that they liked to abuse said power or the fact that they have a target of so many to accept/decline regardless if you need the help or not.

Worked all my life until recent due to ill health and awaiting surgery and I intend to go back to work after, my employer has kept me employed so once ready I can return instantly.

I understand some folk lie and take the proverbial wee out of the system, but when you have all the evidence to state your claim is factual by means of medical records and historical evidence its just a joke.

Kudos to the tribunal services for being human and actually reading the evidence unlike DWP.

All other departments was totally understanding and accepted everything without prejudice, but PIP was atrocious.

So they want people back to work. Firstly where are the jobs and if able bodied folk can’t get how are disabled going to manage. Like the governmentvDWP are deluded.

I would you DWP 0 stars if I could. Why the frack does DWP pay your pension early. This has happened before to avoid them from paying the raise we entitled too. Now I normally get my pay on the 12th of each month. Today they have paid me because the rise we are getting starts on the 12th April, so paying early we miss out on a month of the raise. Do they think people can live off the measly state pension we get? Real wicked they are. You work so hard all your life paid your taxes and this is what we are worth. This government done away with fuel allowance making it hard for pensioners, tried pension credit three times and not entitled. I will never vote labour again.

DWP stop being nasty sending the money earlier than you normally do so many of us miss out on the rise we entitled too. Sending it out today means thats your game your playing for next month so that many will miss out until May. Its wrong. It means we are misding one month of the rise.
Karma an itch.

I'm glad I'm back in full time work as dealing with the DWP has literally brought me to tears. I feel so bad for anyone that has to deal with them on a regular basis.

Wrong advice given on multiple occasions, a complaint from two months ago has been ignored. A data subject access request from two months ago has been ignored.

I have been abused on the phone and had the call terminated on me on many occasions.

Whilst I doubt anything will change I just wanted to put this here. I have referred to the ICE and the ICO regarding their lack of response.

Had a visit from Nina from the dwp for assessment was very professional and helpful explained everything in detail could not thank her enough many thanks.

No wonder DWP has such poor reviews. I need to query the pension amount in a letter I received and have tried calling twice today. Both times, after waiting patiently and selecting from 4 different categories, I was cut off.
This government department really needs to kick itself into shape because it is currently not fit for purpose.