DX Sabers Reviews 

Here I am, in turn, a victim of the DX Sabers company of Mr. Paul Doghramji the scammer!
Unfortunately I only saw here very recently, otherwise I would not have bought from them!
Don't order from DX Sabers! Numerous diverse testimonies on various platforms: Facebook, here, Youtube, discussion groups etc.... all you have to do is look to find out!
This has been going on since October 3, 2023, the date of the order to January 6, 2024: promises to send/refund the sabers, multiple excuses, incoherent chatter, tracking numbers not validated, they sent the sabers, then then say that they send them etc etc etc.... countless emails exchanged (a lot of proof already to my credit) not to mention the rest!
For my part, it is clear that I would not let DX Sabers escape unscathed!
How can you leave DX Sabers on the market, to this day they continue to operate to steal from people, it is high time to destroy this company!
I won't give up!

In response to Paul Doghramji of DX Sabers.
And yes for the people who read his answer and mine!
Indeed, I was refunded in full because I filed a dispute with Paypal, the payment method I used when ordering this from DX Sabers!
Because Paul would not have reimbursed me anyway, I keep the emails exchanged between us which prove everything I said in my notice submission of January 6, 2024!
I can provide this evidence to anyone to prove my good faith!

Ah yes your game, I'm not getting ripped off with a draw, you can keep your gifts that I didn't even know I had supposedly won before submitting my first review!
Bad technique to try to make me reconsider my, my critical opinions and cancel my, my dispute requests, I'm not a pigeon!
Date de l'expérience: 28 février 2024

The quick reply to a concern about my saber

This company is a scam, do not buy from them. They will send you broken sabers and refuse to give you your money back.

Had bought a Saber from them. Got the Saber but the core in the Saber was a fire Hazzard. Had to have them send a new core for the Saber. Took awhile for them to respond. They do not have the best customer service. They do not like if you voice your opinion about their company. They are slow on shipping.

A reply. The battery that was in the Saber was fine. The board it's self was hot glued if not just taped in to the core. There was bare wires and screws that were screwed into wires in to the Saber. I do have pictures of what the core looked like when it was out for proof. Now yes they did replace the core for the Saber. And do some other deals for more business. But the first Saber I ordered was a piece of trash. Other sabers I had received were fine and work as they should.

While ship has taken a bit longer than anticipated amazing customer service. Looking forward to receiving which according to tracking will be the 26th. This is a gift for our 1st grandchild and they are not due until May so we have plenty of time.

I saw there sabers at the Pittsburg comic con I thought they looked really cool so I ordered on for my husband for Christmas. I’m giving them five stars because I know the product is quality and they have good deals going on their website. The only issue was shipping times being longer than expected but they responded to my emails and gave good customer service. The saber is on the way I’ll give an update when it arrives.

Update: ordered this on dec 12 website says guaranteed before Christmas. Was also promised by customer service it would be delivered before Christmas. Turns out that’s not the case I won’t get my order until 3 days after Christmas single handedly ruining my surprise for my husband.

Update: please stop contacting me DXsabers I do not wish to receive any more emails from you begging for five star reviews I was generous with four because you’re a small business in the one email you sent me you couldn’t even remember who the gift was for. You shipped my saber December 23 because I called and asked ups where it was in transit. Our business is done I told you I wasn’t going to be shopping with you again after the unkept promises and ignored emails. I never asked you to upgrade the saber I just wanted the one I ordered. So please stop contacting me it’s over and done with its January 12th move on. As a consumer I’m allowed to choose where I spend my money that is what capitalism is if you don’t like my review that’s fine but I don’t understand why a four star review upsets you. I wish you the best for your business but please leave me alone.

If I could rate zero stars, I would. A compete waste of time and money. I've been dealing with their customer service for over 5 months for several products missing from multiple orders and getting nowhere. I've been told multiple times that the products will be sent the day of the emails back, and never receive any sort of tracking.
Save your time and money and just order from another retailer.

These guys are amazing, walked me step by step on how to charge my saber when I couldn’t figure it out, great response time and super friendly! Also they make great sabers!

Started with a little misunderstanding but recieved it everything on tim impressive to say the least

Really like the Saber with all the features and that it feels really sturdy.

I was pleasantly surprise how great the light saver worked. I have bought more expensive lightsabers in the past and they didn't have as many features as this one.
After a year of using it as a nightlight/display peace It stopped working. Luckily the saber comes with a lifetime warranty. I was able to contact the owner via text and mail him the broken saber. He replaced it in a few weeks. The owner kept in touch with me the whole time, gave me updates and a tracking number after he shipped the saber.

I got greeted by a very kind man who I met at ANIME NYC and he had an awesome conversation with me and told me about his product. I was hooked on immediately and when business was concluded I was left very satisfied. I would highly recommend checking this place out for some high quality sabers and other blades if that’s your kind of thing :)

They kept lying and I stopped believing, now !
For weeks they promised to give another saber cuz mine never came , and week after week they promised the same and I kept believing, I'm gonna copy-paste what they said
But I'm done . I got no tracking, no saber , no refund , you STOLE my time and money.

Evidence : Jorge, we actually did send it out and I haven’t had a chance to send tracking to you because I have been in a comicon with my husband all weekend in New York City while also taking care of our two children who are extremely sick. Once we get into the office tomorrow I will send tracking to you and you should have your LightSaber within the next two weeks.
_____
Thanks Jorge, once I get into the office this morning I will send you tracking

May the force be with you!
_____
..... We do not lie to customers and we are always here to help resolve any issues that they have with us or the shipping companies

If you have issues please let me know and my husband and I are here to help you solve them

I should have your tracking information from the factory by tonight
_______

We didn’t give you tracking yet?

May the force be with you!
(that's the last time they wrote days ago)
And it's been months since I first bought it so you may understand , months of lies and excuses ..

Update just minutes ago , as always they answer as soon as a one star review is posted and said this ..

We have absolutely had it with your behavior and your multiple one star reviews and your poor treatment of us

Unfortunately at this time due to your behavior being incredibly poor and your attempts to disparage our company we will no longer be able to help you with your warranty

You keep saying we are so awful and all we have done is try to help you

Best of luck as we don’t believe you ever liked our company and we wish your curse would just be gone

May the force be with you!

DX SABERS
CUSTOMER SERVICE
We are always here for you!

(AGAIN , LIES) HAVE A NICE LIFE

Everything from the saber to the box is absolutely top notch, customer service was absolutely incredible all the way through, always responds and is incredibly nice, I wouldn’t buy a saber anywhere else.

Bought a neopixel dark saber a bit back, customer service is responsive and always does their best to assist in any issue you might have. Quality, fun blade and hilt as well.

Got a saber at monster mania, the quality of it is amazing

Wow! The light sabers are extremely durable and work great. 5 stars

This lightsaber is amazing! I couldn't believe how amazing this product is! It's so durable and fun to use. The features on it are so cool, too! 5 stars!!!

Very helpful with technical problems and very friendly

My experience with DX started a few months back, I ordered a Mandalorian lightsaber (Not a dark saber) but unfortunately the emitter wasn't in stock. They reached out and explained that to me, and I was sent another saber of equal value. I had a neopixel saber and a RGB blade due to a mixup at the warehouse. Paul and Brianne were quick to pick this issue up and rectify it, they sent me a neopixel blade with a decent amount of time, they've remained in contact throughout providing valuable updates on the situation.
On my next order they will send out the original emitter that I ordered and a RGB saber as an apology, how could you fault customer service like that?
I think people forget that these guys are human like the rest of us, they have lives, they're busy, they go to conventions, they might not be able to sort it on day one but they do sort it!
Thank you again Paul, hope you and your wife had a lovely anniversary!