Dyno-Rod - Kent Reviews 604

No sooner than I finished speaking to the Control Centre, than I received a text offering me an appointment almost immediately.

Swift service, very thorough unblocking and reasonable prices.

Engineer phoned ahead to confirm he was on his way and arrived on time. He was friendly and professional, explaining what he was doing and why. The problem was located promptly and dealt with efficiently. Excellent service.

The Dyno-Rod engineer was great resolved the blocked drain issue. Booking the appointment was simple and the communication to confirm the appointment on the day and call from the engineer to say he was on his way arriving in x mins was excellent. Thank you.

The operative was very friendly and professional and did a great job. I have had Dyno-Rod before and have been very satisfied with the service.

Excellent team member world class service kind and simply brilliant service
Well done and great value also
Andrew Tunbridge well

The Dyno-Rod operative was impressively competent, persevering and cheerful. He knew his stuff. He was 99% convinced that there was another manhole - though none was visible. His camera confirmed it. He patiently used a detector around our front lawn and shrubbery to locate it, and succeeded despite interference. It was totally concealed and covered with soil. This manhole was blocked by shrub roots. He cleared this out and resolved the problem. I "take my hat off" to him! Very grateful.

Attended promptly problem dealt with quickly & without any damage or disturbance, staff very polite & efficient would recommend to others

Solved the issue quickly and professionally

Excellent service
Answered phones promptly and offered to attend within 4 hours

Cane got straight to work. Informative and good advice. Worked hard

As a British Gas HomeCare customer, my recent experience with their subcontractor, Dyno-Rod, was a stressful, uphill battle. The situation was salvaged at the very last minute, but the journey to get there was completely unacceptable.

I originally booked an appointment for a small leak 10 days in advance. On the actual day of the visit, Dyno-Rod cancelled and casually informed me I would have to wait another 10 days or so for a rescheduled slot. By this point, the leak had worsened significantly. After arguing with the local office to emphasize the urgency, they finally agreed to send someone out.

The person who arrived was a very young apprentice who was clearly not there to fix anything—he was just there to take photos. He was so inexperienced that he couldn't even find the main stopcock on the street; I had to go out and do it myself. Despite it being glaringly obvious that the leak required immediate intervention, he ignored my warnings and left.
To make matters infinitely worse, he never asked me to sign the report he produced. Instead, he signed it himself, forging my signature as if I had authorized it.

After the apprentice left, the local office called and said they would be in touch the following morning. When they did call, it was only to dismiss my issue, stating they wouldn't return for another week because my job "wasn't an emergency."
When I tried to explain that the leak was getting progressively worse, the lady on the phone began patronizingly "schooling" me on the nature of the plumbing work, proudly claiming she had been doing this for years and "knew better."

At my wit's end, I told them I was raising a formal complaint directly with British Gas, which I immediately did.
Magically, a Dyno-Rod leak team turned up that exact same afternoon.

I have to give 5 stars to the actual leak team.The engineers who did the physical work were fantastic. They were highly professional, communicative, and the quality of the repair itself seemed very good.

If this review were based purely on the final repair team, it would be a 5-star rating. However, I am giving 0 stars to the local office's customer service and the initial apprentice. The condescending attitude of the phone staff, the day-of cancellations, and an operative literally forging a customer's signature make for an atrocious customer journey. You shouldn't have to fight tooth and nail—and threaten a formal complaint to British Gas—just to get an active leak taken seriously.

Booking online was simple. Phone call in the morning to confirm the problem and provide a quote.
Engineer called before arrival and arrived on time. Explained the process and was only here about 30mins or so.
All communication was straightforward and easy to understand.
Hopefully will never need to use them again but would absolutely recommend! :-)

Made my initial call at 4.45pm to the call centre. Within 3 hours my drain that has been blocked for some time is now clear. Excellent communication throughout from the call centre, then within minutes from the depot and then the main man who did an excellent job. Wish I’d got his name to give praise where praise is due

I actually thought I’d have to be given an appointment at some point in the coming days so to hear he was on his way that evening was amazing

Thank you! Very happy

Arrived promptly. Expertly rectified the problem.

Recently had a blockage in my toilet. Dyno-Rod were extremely prompt in coming out and dealt with the issue exceptionally professionally, with a very friendly and great attitude. Really happy with this service and highly recommend. Many thanks

Mitchell was very good and explained what was required very well. The job was completed efficiently and the work area was left very clean.

Easy online booking, quick confirmation and quote via telephone. Same day solution to my (very) blocked toilet, including a CCTV check to make sure everything was good. Fixed price, so no surprises. Will use again and would recommend.

Carl and Sam from DynoRod were brilliant.They arrived at the time they had previously advised and were friendly considerate and very professional telling us at the start what they were going to do and keeping us informed throughout.Once completed they asked us to check we were happy with what they had done before wishing us well and departing.I cannot praise them enough -a great credit to Dyno Rod who I strongly recommend.Thank you Dyno Rod !!

Great service rectified problem, very polite and efficient. Would recommend.

Matthew from Dyno-Rod came this morning and fixed my blocked sink in the kitchen. He called to say he was on his way, was very friendly and explained what he was doing along the way. Wonderful service and happy it is fixed again.