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Dyno-Rod - Plumbing Beds & Herts Reviews 

181
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TrustScore 4.5 out of 5

4.6

unit 6, Printers Way, CM20 2SD Harlow, England, GB

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Rated 5 out of 5 stars

Great service today, chatted through what the issues were, what work was required and how the issue could be rectified - very much appreciated

Rated 5 out of 5 stars

Had a water leak from the kitchen ceiling for about 3-4weeks numerous plumbers arrived without any success. Eventually spoke to Kevin, (manager) who organised Marco to visit next day and succes... See more

Company replied

Rated 5 out of 5 stars

Todays visit, both plumber and work carried out weretop draw, many thanks. The only down side is the compression joint that was fitted to the repair onmay 12th s visit is where the leak was found. W... See more

Company replied

Rated 5 out of 5 stars

We have a Policy with British Gas covering our Plumbing and Heating. Our Water Softner sprung a leak and needed isolating. British Gas said this wasn’t covered and we would have to pay Dyno. The... See more

Company replied


Company details

  1. Plumber
  2. also in
  3. Drainage Service

Written by the company

Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.

The Dyno-Rod difference

No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee

Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.

Contact info

  • unit 6, Printers Way, CM20 2SD, Harlow, England, United Kingdom

  • 01462 483007

4.6

Excellent

TrustScore 4.5 out of 5

181 reviews

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4.6

All reviews

(181)

8,367 reviews in the last 12 months

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Rated 5 out of 5 stars

Very professional, friendly service.

Installed a new sink. Despite having some issues as the new sink was fractionally smaller than the original, it was installed perfectly with much tidier pipe work below. Very pleased. Will definitely use again. Thank you.

September 7, 2021
Unprompted review
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Reply from Dyno-Rod - Plumbing Beds & Herts

We're happy to hear that the sink installation met your expectations, even with the size difference. We appreciate your acknowledgment of the tidier pipe work, and we look forward to assisting you again in the future. Thank you!

Dyno-Rod

Rated 5 out of 5 stars

What a difference- in a good way!

What a difference from last week - really great service.
I needed to call Dyno back to put right the work of the plumber from previous week. The plumber was tidy and diligent and I was really pleased and impressed with the customer service and final result, thank you.

August 27, 2021
Unprompted review
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Reply from Dyno-Rod - Plumbing Beds & Herts

We're happy to hear that the recent service met your expectations. We appreciate you letting us know that the plumber was tidy and diligent, and that you were pleased with the customer service and final result. Thank you.

Dyno-Rod

Rated 5 out of 5 stars

Excellent

Excellent. Work done to a high standard. The engineer called Ketan Tailor, carried out the required work with great efficiency; a very experienced person. I am so impressed by him that I request the company to circulate this message to other members of the staff. In my view, he has certainly contributed in enhancing the name of the company.
On the admin side, I have been impressed by a member of staff called Ellie, who is very efficient in what she does.

August 26, 2021
Unprompted review
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Reply from Dyno-Rod - Plumbing Beds & Herts

We're happy to hear that you were impressed with the work completed. It's great to know the engineer carried out the work efficiently. We appreciate your highlighting the admin team member's efficiency as well. We will certainly share your kind words with our staff. Thank you for your feedback.

Dyno-Rod

Rated 2 out of 5 stars

The quote was extortionate

The quote was extortionate, based on minimum £100 labour cost. Work was to replace sink plug. Others quoted between £60-70 incl parts. Crazy how they are still in business....

August 23, 2021
Unprompted review
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Reply from Dyno-Rod - Plumbing Beds & Herts

We appreciate you bringing this to our attention. We're sorry our quote didn't meet your expectations for a sink plug replacement. We'll review our pricing. Thanks for your feedback.

Dyno-Rod

Rated 5 out of 5 stars

Amazing workmanship and ethic! Scott was our saviour!

We had to install a new shower and hired external plumber (big mistake) they did an awful job and left the shower only working with cold water and then just left. We had Dyno come out to sort it out and they were fantastic! Our engineer was called Scott and he was so kind and fixed our problem as well as helping with another little problem we had. Could not recommend him enough! We will always go with Dyno in the future! Thank you so much for being such a reliable company!

August 11, 2021
Unprompted review
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Reply from Dyno-Rod - Plumbing Beds & Herts

We're happy to hear that we could resolve the plumbing issues and provide excellent service. We appreciate your kind words and are so glad that our engineer was helpful and fixed everything for you. Thank you for recommending us; we value your trust in our reliability!

Dyno-Rod

Rated 5 out of 5 stars

Engineers were courteous

Engineers were courteous, knowledgeable and professional. Fixed the issues and cleaned up after too

July 22, 2021
Unprompted review
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Reply from Dyno-Rod - Plumbing Beds & Herts

We're happy to hear that our engineers fixed the issues, were professional, and left the place clean. We appreciate your positive feedback and thank you for sharing.

Dyno-Rod

Rated 5 out of 5 stars

Excellent service

Excellent service from the office staff and the engineer (Josh). First visit assessed the source of the problem and recommended the solution. Second visit fitted the replacement item efficiently and in a timely manner.
Only criticism is the initial 10 hour appointment window without any tracking facility. The second appointment was offered at a time that would suite the customer.
Very happy and would not hesitate to use again in the future.

July 8, 2021
Unprompted review
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Reply from Dyno-Rod - Plumbing Beds & Herts

We're happy to hear that the office staff and engineer provided excellent service and efficiently resolved the issue. We appreciate your feedback regarding the initial appointment window and will explore ways to improve this process. Thank you for your positive comments; we value your business.

Dyno-Rod

Rated 2 out of 5 stars

Disappointing experience

Disappointing experience. Took 3 engineer visits to sort out a slow draining bath. The first managed to suck out the entire bath plug with his vacuum cleaner (!) and then tried to reattach using just some silicon. The next morning I found a pool of water in my dining room below. The second engineer replaced much of the bath drainage but not before a second flood of water into my dining room below. He left without replacing the bath panel. Escalated to senior engineer who replaced the previous fix which had been wrongly installed. Bath is now fixed and tested but I'm now waiting on trust for Dynorod to make good on the water damage to my dining room ceiling and wall.

July 7, 2021
Unprompted review
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Reply from Dyno-Rod - Plumbing Beds & Herts

We appreciate your feedback and regret the trouble you experienced with the bath drainage and subsequent water damage. We're sorry it took multiple visits to resolve. We will work harder to improve our services.

Dyno-Rod

Rated 2 out of 5 stars

Timely professional, would be more happier if drill dust was better cleaned up

Engineer has arrived on time and job (basin unit installation) was well done. Water leaking was later noticed from the joint between tap and basin. Engineer returned to re-position the tap, and put a bit silicon to prevent further leaking (issue is mainly due to products). I hope this will work by tomorrow. A small improvement I would like to see is a better tidying up/cleanliness after the work.

July 5, 2021
Unprompted review
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Reply from Dyno-Rod - Plumbing Beds & Herts

We appreciate your feedback. We're glad the installation was well done and apologize for the leak and the inconvenience caused. We're sorry the tidying up wasn't satisfactory. We'll address this to improve our service.

Dyno-Rod

Rated 1 out of 5 stars

Pretty disappointed all round

Pretty disappointed all round. Had a plumber come in the morning to fix a leaking header tank, who had to escalate it to a senior engineer as he couldn't change the inlet valve. Senior plumber arrived last thing on a Friday, so ended up wrapping the overflow pipe (not the inlet) in denso tape, and not replacing the inlet valve. Was also advised to "put some wood on the tank". Turning the internal stop cock back on the problem is still there, and we've had more water drip through the ceiling. Will be using my own plumber who will actually sort the problem rather than bodge a temporary fix last thing on a Friday, and leave us without water all weekend...

July 5, 2021
Unprompted review
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Reply from Dyno-Rod - Plumbing Beds & Herts

We're very sorry to hear about the issues you experienced with the plumbing repair. It's concerning that the problem wasn't resolved and caused further damage. We appreciate you bringing this to our attention, and we'll investigate this matter to ensure better service in the future.

Dyno-Rod

Rated 5 out of 5 stars

Thanks Zack

After an enitial bad start with Dyno Rod, poor customer service from the office staff with almost couldn't be bothered attitude. The first time the plumber was due out, apparently his van broke down and I was cancelled late that afternoon after having to re arrange all my child care. Then a plumber came to fix the leak, which wasn't done properly I had to get him to come back. Again the leak was not fixed after the second attempt. I called to inform Dyno Rod, again couldn't be bothered attitude from the staff ( especially the man who took the early morning call, so i could report my flood, AFTER paying for the job) I then said I wish for a different plumber to do the job. A plumber called Zack came, and thank goodness he did, he was so thurough and professional from start to finish. It took a few days to retify the problem, but he went above and beyond and generally wanted to help and made sure he done a good job. Wouldn't so much recommend Dyno-Rod but would definitely recommend Zack.

June 17, 2021
Unprompted review
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Reply from Dyno-Rod - Plumbing Beds & Herts

We appreciate you sharing your experience. We're sorry to hear about the initial difficulties and the unsatisfactory service you received. We're glad that the plumber was able to resolve the issue thoroughly. We'll address your feedback with our team to improve our service.

Dyno-Rod

Rated 5 out of 5 stars

Engineer was brilliant!!

Engineer was brilliant and assessed our issue and resolved very quickly! The charge was very fair for the work done. The only improvement I would like is smaller time frames for the appointments and not all day but it’s still worth 5 stars for sorting the issue out for a great price 👍

June 16, 2021
Unprompted review
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Reply from Dyno-Rod - Plumbing Beds & Herts

We're happy to hear that the engineer resolved your issue quickly and that you found the charge fair. We appreciate your feedback regarding the appointment timeframes, and we will consider this to improve our service. Thank you!

Dyno-Rod

Rated 5 out of 5 stars

Excellent

Excellent, did really a very good job, speedy and arrived on time as mention. Would recommend to my family and friend👍👍

June 12, 2021
Unprompted review
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Reply from Dyno-Rod - Plumbing Beds & Herts

We're happy to hear that you had a positive experience with our prompt and efficient service. We appreciate your recommendation to your family and friends!

Dyno-Rod

Rated 5 out of 5 stars

I always get great service

I always get great service from the support team and the engineers.

June 10, 2021
Unprompted review
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Reply from Dyno-Rod - Plumbing Beds & Herts

We're happy to hear that our support team and engineers provide great service! We appreciate your positive feedback and thank you for sharing.

Dyno-Rod

Rated 5 out of 5 stars

Great serviceHave used them before

Have used them before. Great service. Speedy and arrived exactly as requested. Pre arrival phone call v welcome
Did a great job very clean and tidy. Good value (for a plumber!)
Really happy - would certainly recommend

June 8, 2021
Unprompted review
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Reply from Dyno-Rod - Plumbing Beds & Herts

We're happy to hear that you had a great experience with our service! We appreciate your positive feedback regarding our speed, cleanliness, and communication. Thank you for recommending us!

Dyno-Rod

Rated 4 out of 5 stars

Would have given this 5 stars if there…

Would have given this 5 stars if there wasn't a slight hiccup with my appointment time. The issue was to replace a mixer tap in my shower which was not working correctly. The chap who turned up was efficient and got the job done with no fuss, He was also so very polite and friendly. I would recommend them and l will definitely be using them again shortly to replace another one of my taps that's dripping which he could have fixed whilst he was here
but my tap is old and the cartridges that they carry didn't fit which is not their problem.

June 1, 2021
Unprompted review
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Reply from Dyno-Rod - Plumbing Beds & Herts

We appreciate your positive feedback and are glad the tap replacement was efficient. We regret the appointment time issue and that the cartridge for your dripping tap wasn't a match. We look forward to assisting you with the other tap replacement soon.

Dyno-Rod

Rated 5 out of 5 stars

Excellent service

Plumber turned up during expected time, replaced kitchen tap which was hard to remove as rusted, as well as stopcock, left everything working and tidied up, very impressed will use again.

May 24, 2021
Unprompted review
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Reply from Dyno-Rod - Plumbing Beds & Herts

Hey Steve Thanks for letting us know the job was completed with no mess! 😊 Dave

Rated 5 out of 5 stars

Excellent service

Excellent service. Prompt and efficient.

May 6, 2021
Unprompted review
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Reply from Dyno-Rod - Plumbing Beds & Herts

We appreciate you taking the time to share your experience. We're happy to hear that you received excellent, prompt, and efficient service.

Dyno-Rod

Rated 1 out of 5 stars

The handy man that filled the two holes…

The handy man that filled the two holes in our kitchen. Did wear a mask in his face. But didn’t have anything covering his feet. This allowed all the plaster to be brought in from the front of the house to the back. He also
Left a pile of plaster at the front of the house and outside back garden. Nothing was covered up in the kitchen or floor which was so messy. The plastering it’s self is a shoddy job not smooth and also in the plastic edging of my newly fitted double glazing windows. I am not happy at all. Would like someone to give me a call.

May 5, 2021
Unprompted review
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Reply from Dyno-Rod - Plumbing Beds & Herts

Hi Joanne, this is disappointing to read. Please get in touch over Facebook or Twitter with your details & include #Trustpilot in your message, we'll investigate this further for you. If you don't have access to do this, you can use the live chat option via the website or app. Thanks, Fiona

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