Dyno-Rod - Plumbing Berkshire & Hampshire Reviews 

I wasn’t able to fit my fault into any of the tick boxes in the online booking system, so I used the phone number provided. The lady who answered had the same problem as me, but managed to find a work around and got me booked in. I’m sorry I didn’t get her name, but she was brilliant.
The plumber, Nick Howard, arrived promptly, listened to our concerns and started to work the problem. He was considerate and conscientious throughout. It was lovely to watch someone quietly think his way through the situation, test his hypothesis, apply the fixes and double check his own work. Such a refreshing change from the slapdash bluster one so often faces. Nick was wonderful and should be commended.

Hasan attended our property today to deal with a leak that was causing water to come through a light fitting in our kitchen. He was friendly, professional and tidy, and repaired the issue swiftly.

He took the time to explain the next steps and gave us some really useful advice about allowing the walls to dry out fully before considering any plastering.

While he was here, he also kindly adjusting something that was causing our toilet to constantly flow (which was wasting water) which was really appreciated.

We were really impressed with Hasan’s service and would definitely recommend him. Thank you, Hasan!

Overall 1 star. Work was scheduled for an emergency appointment 3 days ago for a leak. This should have been resolved the same day but was told they’d be to me around 8am the following morning due to my work schedule. I
Was also told the engineer would bring a leak detection kit to determine where the leak was coming from as it was under floorboards and couldn’t be seen. On the day of the appointment I waited from 8am (time he was due) until 6:40pm when DAVID arrived without the promised leak detection kit. I stayed in 10.5 hrs for nothing , cancelling an important doctors appointment and leaving a disabled old lady in bed who cannot get out of it this whole time as I was told he would attend 10.5 hrs earlier. An agent at British Gas called TENBY who I spoke to at 6:15pm
To chase the engineer (2nd time) told me he’d spoken to the engineer who confirmed he’d arrive within the next 10-20 minutes and that he definitely did have the needed leak detection kit. I was fuming when he arrived without it. I’d taken a whole day off work unpaid for nothing as their call agents are liars, their engineers do not arrive when scheduled and then I’m told I need to stay home again the next day for another of their engineers to attend because the other one confirmed when leaving me the night said he’d contact the next person to bring a leak detection kit the next morning at 8am but did not do this as confirmed by Michelle at BG at 6:40AM despite his promises when leaving, That next morning came and went with nobody turning up. That’s now 2 days missed unpaid from work and day 3 of a leak not treated deemed as an emergency which should have been attended to 3 days prior. The next engineer also arrived without a kit. By now I’m furious. I was told by an agent he had to come to assess the leak himself as a senior engineer to determine whether the leak detection kit was needed. I told them whether he’s a senior engineer or god almighty himself he’d need X-ray vision as it can’t be seen without a kit. The senior engineer arrived (finally) 3 days later minus kit but re-did all the checks the previous engineer did last night which all turned out to be botched and needed doing properly again plus replacing a faulty stopcock I’ve had 3 days of stress, lies, lost earnings, no communication, and unreturned phone calls from this company. I’ve now lodged an official complaint for compensation and waiting to hear back from Darren the British Gas complaint manager as they are the ones who route all works to Dyno if you have additional cover on your home care policy for plumbing and electrics. If not dealt with by way of an acceptable outcome this will be going substantially further to small claims court. The only thumbs up however earned in this whole unacceptable shambolic fiasco was for SANDESH who attended today and corrected DAVIDS attempts. TOTALLY UNPROFESSIONAL EXPERIENCE WITH NO CUSTOMER SERVICE WHATSOEVER leaving me out of pocket for lost earnings due to their incompetence from the very start of the 3 days Where each agent confirms I’ve been lied to by the last one and even david the first engineer who needed his work correcting the next day by SANDESH also slagged off TENBY the BG call agent. Seems nobody in this company likes their colleagues either and spend all day cleaning up each others mistakes whist expecting the customer to spend the best part of 6 hours on the phone over 2 days. IN REPLY TO YOUR RESPONSE THE AGENT
ON TUES 1st SEPT TOLD ME I NEED THE LEAK DETECTION KIT SO LISTEN TO THAT CALL TO BG AT 6:40AM THIS HAS BEEN MENTIONED NUMEROUS TIMES SINCE OVER 3 DAYS AND WASTING 6+’HOURS ON THE PHONE. Michelle FROM BG ALSO LODGED A COMPLAINT ABOUT THIS ON THURS 3 SEPT. DAVID FROM DYNO LIED SAYING CAMERAS ARE PUT DOWN THE PIPES DONT PASS THE BUCK BLAMING ME. THESE CALLS ARE ALL RECORDED. SANDESH CONFIRMED CAMERAS ARE NOT USED IN PIPES, GAS IS, FURTHER CONFIRMING DAVID LIED AND DIDNT CHANGE THE TOILET VALVE AT ALL. SANDESH REMOVED IT THE FOLLOWING DAY AND CHANGED IT SHOWING ME THE STATE IT WAS LEFT IN PLUS CHANGING THE STOPCOCK WHICH IM ADVISED DAVID SHOULD ALSO HAVE DONE PLUS PUT THE JOB THROUGH FOR THE LEAK DETECTION KIT TO ARRIVE AT 8AM THE NEXT MORNING CONFIRMING THIS DEFINITELY NEEDED AND TO GET THESE PEOPLE OUT AS THE LEAK CANNOT BE SEEN WITH THE NAKED EYE. THE DIGITAL WATER METER ALSO WASNT CHECKED FOR FLUCTUATING DIGITS BY DAVID WHICH SANDESH SAID SHOULD HAVE BEEN DONE & MONITORED AT LEAST 10 MINUTES. SANDESH CONFIRMED DAVID CLEARLY DIDNT WANT TO ATTEND THIS APPOINTMENT BEING 10.5 HOURS LATE AND MOANING HE HAD TO DRIVE TO NEWBURY AFTERWARDS. FOR THE RECORD I WAS TOLD NUMEROUS TIMES OVER 3 DAYS ON MULTIPLE PHONE CALLS (most annoying person was team leader YONDELA who CONSTANTLY SPOKE OVER ME IGNORING ALL QUESTIONS I ASKED NOT KNOWING WHERE DYNO ARE BASED, WHERE THE LOCAL OFFICE IS & NOT KNOWING MANAGERS NAME

Job sorted very quickly,no problems at all

Louis was great! Super helpful, got the issue sorted with minimum fuss, intuitively knew the technical issue at hand, and a very nice guy!

Great experience from booking to completetion, the engineer was friendly and professional explaining all that was required for the job

Warren arrived promptly and identified and resolved the problem vey quickly.

Karl B was absolutely brilliant. He went to great lengths to find a workable solution and kept me informed at each stage. Cannot fault the service.

Haroon from Dyna Rod Berkshire just completed an emergency repair for us. Really nice to have such a professional expert sorting a leaky joint in the loft that had unfortunately leaked over the bathroom ceiling and come through. He had everything he needed and fixed the problem in no time. Great service.

We had issues with cistern pouring water into the toilet bowls.
Mark Kingham was our engineer, he took time to properly assess what was needed, dealt with what he could there and then, and ordered parts for the other toilet.

He couldn’t have been more helpful, approachable and efficient . Kept me informed, and managed to explain without being patronising- I appreciated that!

A credit to you!

Great friendly service

Karl B was my engineer who came to install a new Cold water tank in my loft after my previous tank failed. Karl was friendly, polite and respectful of my property. He took time to explain what was being done and timings. He left my property tidy. I was extremely happy with the work and the engineer who attended

The engineer Roberto did such a great job at replacing the water tank and fixed everything and now it looks so neat!

Simon was an experienced plumber who quickly fixed two simple problems. Good communication and professional but also friendly,.

Brilliant service from Louis. He quickly diagnosed the issue and once the part was ordered, was quick to fix it and explained everything clearly. Very friendly too so I couldn’t have asked for a better service.

Simon Frampton came to our home yesterday, and was very polite, courteous and professional He worked hard to resolve our issue, and tidied up after himself. I would highly recommend.

Fixed the issue . Good service from Karl B

Fantastic Repair.
Louis turned up, located the fault after a thorough investigation, fixed the problem and left the bathroom tidy and clean. If only all trades were like this!

After waiting 3 weeks for a water leak repair Thibault Chance arrived today with a member of the repair team. They worked out a solution to the problem. Thank you for the professional service. Thank you Thibault you are brilliant

Engineer very prompt and courteous. He replaced our leaking immersion cylinder with a new one which unfortunately continued to leak after he left the premises. Subsequently we had to get BritishGas to come in and repair it.
In addition to having to clear the airing cupboard twice for both engineers to gain access, we had to wait in twice which interfered with our plans especially on the Sunday.