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Dyno-Rod - Plumbing Manchester Reviews 

345
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TrustScore 5 out of 5

4.8

Whitehill Industrial Estate, 15, Haigh Park, Haigh Avenue,strial Estate, SK4 1QR Stockport, England, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Having struggled to find a local tradesman. I booked an appointment with Dyno Rod through British Gas. Sorted out the problem within minutes of arriving. Excellent service. I would definitely recommen... See more

Rated 5 out of 5 stars

A fantastic service from the lovely lady whom asked us a convenient time to attend to our problem.Time agreed and an uplifting, delightful call from engineer Jimmy saying he was on his way. On arrival... See more

Company replied

Rated 5 out of 5 stars

Great, knowledgeable engineer Mohammed Waseem. Came over knew exactly what the job was. Seems to have read through previous engineers notes. We have an ongoing water pressure issue that United Utiliti... See more

Company replied

Rated 5 out of 5 stars

When Connor arrived this morning on Friday 17th he rang 1st too say on way 20mins which he was, friendly professional knew he job reassured explained what was happening. Highly recommended this young... See more


Company details

  1. Plumber
  2. also in
  3. Drainage Service

Written by the company

Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.

The Dyno-Rod difference

No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee

Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.

Contact info

  • Whitehill Industrial Estate, 15, Haigh Park, Haigh Avenue,strial Estate, SK4 1QR, Stockport, England, United Kingdom

  • 0161 660 6750

4.8

Excellent

TrustScore 5 out of 5

345 reviews

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4.8

All reviews

(345)

8,275 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top company

Top company, came early morning swifty to fix leakage, done a nice clean job and off they go. THANKYOU SOO MUCH!

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

We had a leak

We had a leak - used the online form
To report and in less than three hours it was sorted! Excellent service would highly recommend

May 6, 2026
Unprompted review
Dyno-Rod - Plumbing Manchester logo

Reply from Dyno-Rod - Plumbing Manchester

Thank you for such positive comments - we work really hard to provide excellent lead times.

Rated 5 out of 5 stars

JIMMY, the greatest 👍

A fantastic service from the lovely lady whom asked us a convenient time to attend to our problem.Time agreed and an uplifting, delightful call from engineer Jimmy saying he was on his way. On arrival opened the door to The Most Loviest Man:- JIMMY!!! Caring and understanding around our toilet issues and an all round great bloke. Dyno:- a credit to your company, well done and please pass on thanks to Jimmy, Joanne 🤗

April 22, 2026
Unprompted review
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Reply from Dyno-Rod - Plumbing Manchester

Thank you for such a great review, fantastic comments to hear. I have ensured that Jimmy has been made aware of your lovely words and his manager of course.

Rated 1 out of 5 stars

Jimmy turned a tiny job in to absolute chaos

Guy called Jimmy attended a job for British Gas Homecare who basically became frustrated that he couldn't complete the job and became destructive, causing an additional leak, burning our floor, burning our wall, burning our skirting board and leaving us without heating in our lounge.

Completely unacceptable with a toddler in the house.

Currently having issues trying to arrange someone to fix the additional leak he caused when he became destructive and expected to pay an excess for it all too!

Absolutely shocking

April 9, 2026
Unprompted review
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Reply from Dyno-Rod - Plumbing Manchester

Thank you so much for the feedback, We take any kind of negative comments very seriously; which will include an investigation and feedback to the engineer. We will do all we can to prevent this from happening again and we will be in touch shortly with reference to the damage you have mentioned

Rated 1 out of 5 stars

This was the worst experience I have…

This was the worst experience I have ever had with any company providing a service.
Dynorod do not use quality materials and will just do what is easiest for them.
Make sure you know what they are going to do before any work is commenced, or you may regret the outcome.
During the more than the two months I spent without a working toilet, Dynorod sent a second person who thought it was appropriate to swear at myself and my son using the worst swear word, which I obviously cannot repeat on this review.
Because this Dynorod person's behaviour was so vile I politely asked him to leave my property.
I don't expect any professional in my home to abuse myself and my son in this manner.
To date nothing has been done about this vile situation.
How dare you send such an ill tempered and abusive person into people's homes.
Especially when the work carried out is already below par.
Clearly Dynorod believe that both poor standard of work and exceptionally poor attitude are acceptable!
This was another reason not to use this unprofessional company.
Because the work they carried out was so poor, I had to make a complaint and asked a manager to visit my property.
Unfortunately, this reasonable request was refused and was told by customer service that if i wanted to wait for a manager to attend my property then they would regard that as unreasonable and was threatened that they would close my complaint down, instead they told me i would have to have the original person back!
If you need a plumber I recommend that you use a local qualified watersafe plumber.
PLEASE DO NOT USE THESE COWBOYS!
Or you will definitely regret it, I am certainly sorry I ever allowed them into my home.
However, I certainly will never make the same mistake again.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Both the engineers who worked on our…

Both the engineers who worked on our leaking hot water cylinder did an excellent job. I cannot praise them enough.

March 13, 2026
Unprompted review
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Reply from Dyno-Rod - Plumbing Manchester

Thank you for such a fantastic review. This will certainly be passed on to the engineers who did such excellent work.

Rated 5 out of 5 stars

Fabulous Service

Had a problem which lasted 3 days, because other problems arose along the way, but the service received was first class starting with the Staff on the phone, all the drainage team were fabulous but the plumber Steve went well above and beyond to find a solution for the issues which is now all sorted, absolutely fabulous

February 25, 2026
Unprompted review
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Reply from Dyno-Rod - Plumbing Manchester

Thank you for such a glowing review!! It is great to here customer service was brilliant from staff and engineers alike. We will ensure your great feedback is passed onto Steve and his manager

Rated 2 out of 5 stars

Rude engineer

Rude engineer. Seemed very confused on how to change a tap?

February 23, 2026
Unprompted review
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Reply from Dyno-Rod - Plumbing Manchester

It is disappointing to hear that you were upset by our recent visit.  Please be assured we take all feedback seriously and this will be taken on board.  I understand there was a miscommunication regarding the taps and this is what may have caused some confusion

Rated 5 out of 5 stars

Leaky shower bar

Leaky shower and water ingress in next door room - needed a replacement shower bar - Dyno-Rod gave text updates of when engineer was en-route. Lee came and sorted this out and explained where the water was coming from, fixed the new shower bar and checked for leakage - prompt, personable and professional - highly recommend.

February 23, 2026
Unprompted review
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Reply from Dyno-Rod - Plumbing Manchester

Thank you for such a great review. It is pleasing to hear that our communication kept you advised throughout. The Feedback regarding Lee I will ensure that he is made aware of what a superb experience you had with our visit.

Rated 5 out of 5 stars

I was very satisfied with the service I…

I was very satisfied with the service I recieved and the whole conpany from the manager to the plumber who came to fix the issue(Lee) could not be more helpful and person centered. They were kind, knowledgeable and just treated me and the issue with respect and kindness. I am very grateful and will be returning should I have further issues. Ivett Racz

February 21, 2026
Unprompted review
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Reply from Dyno-Rod - Plumbing Manchester

Thank you for such positive feedback. It is great to hear you are so happy with the service throughout your recent visit with us from beginning to end. Respect is really important to our whole team and we are delighted this was demonstrated so well.

Rated 5 out of 5 stars

Excellent timing and exceptional work…

Excellent timing and exceptional work ethic. He handled the issue quickly and efficiently, resolving everything with professionalism and care. On top of that, his lovely personality made the entire experience smooth and pleasant. Truly impressive service—highly recommend!

February 17, 2026
Unprompted review
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Reply from Dyno-Rod - Plumbing Manchester

Thank you for such a fantastic review. It is great to see we are working at such a superb standard. This is another great example of giving great customer service.

Rated 5 out of 5 stars

A great service

A great service - fitted new radiator and valve. Engineer (Munam) was really friendly and good at his job. Helped sort out a mistake by British Gas service engineer who broke a tap/valve on boiler.

February 17, 2026
Unprompted review
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Reply from Dyno-Rod - Plumbing Manchester

Thank you for your lovely review. It is great to hear such positive feedback about Munam, a real credit to our fantastic team.

Rated 5 out of 5 stars

Couldn't have been happier

Couldn't have been happier with the service. Plumber arrived on the same day we reported the problem. Assessed it quickly, made a repair and gave us photos of the damage so we could go back to our builder. Absolute top quality from start to finish

February 16, 2026
Unprompted review
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Reply from Dyno-Rod - Plumbing Manchester

Thank you for taking the time to leave such a fantastic review. It is great to hear that you were so happy with the work completed and the quality was of our usual high standards

Rated 5 out of 5 stars

Excellent service from our Dynorod…

Excellent service from our Dynorod plumber, Munam, this morning. Polite, diligent and fixed our problem without fuss

February 8, 2026
Unprompted review
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Reply from Dyno-Rod - Plumbing Manchester

Thank you so much for taking the time share your review of Munam. He really is a credit to our team :)

Rated 2 out of 5 stars

I booked an appointment next day but…

I booked an appointment next day but the next day have been told that no engineer is available and had to be postponed to day after. The day after an engineer had a look and said the water tap needs to be changed and they don't have new one. So I ended up calling another private plumber to do the job, and was very disappointed with Dyno for the wasted time for nothing!

February 5, 2026
Unprompted review
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Reply from Dyno-Rod - Plumbing Manchester

We're really sorry that we fell short of our high standards here, and for any inconvenience caused. We will review what went wrong and improve our processes. Thanks for taking the time to provide feedback

Rated 5 out of 5 stars

I spoke to James from Manchester dyno rod

I spoke to James who was dealing with the weekend side of dyno rod. I rang many times not being able to get through. What i was most impressed with was James called me reaching out knowing id called several times on couldnt get through. Never had that before happen. Specially on a weekend. A very friendly and so helpful. I wish most people I talked to were as professional and helpful as James. Dealt with my issue and got a call back from James with and update. I wish all my calls went this well. I hope James gets to see this message. Id just like to say Thank you James for today.

January 31, 2026
Unprompted review
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Reply from Dyno-Rod - Plumbing Manchester

Hi Mohammed, thank you so much for taking the time to write this review, we really appreciate it. It was Jake that you dealt with at weekend, he mentioned he'd chatted to you. I'm pleased he was able to get things sorted for you. I'll be sure to recognise his efforts :)

Rated 5 out of 5 stars

Had a leaking radiator

Had a leaking radiator. Munam came out to fix it . He was very polite and wore shoe coverings whilst inside. He also looked at my shower unit as one of the cartridges was leaking. He will source the part and get me a quote for the job

January 29, 2026
Unprompted review
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Reply from Dyno-Rod - Plumbing Manchester

It's good to read that Munam did a great job and looked after things for you. Thank you for taking the time to share your experience, we really appreciate it

Rated 1 out of 5 stars

Shocking service

Shocking service, don’t know where all these positive reviews have come from. 9 visits in and they still haven’t sorted my water pressure issue. Left me with a hole in my garden for almost two weeks!! 2 piles of rubble leaning against a wooden fence in this weather, probably rotting the fence. No apology from Op’s Manager Darren. He’s awful, he cancelled the plumber who was apparently on his was to my home today because I raised my voice and swore out of frustration, because they were not sending anyone with the plumber to fill in the hole. Apparently “Dyno Rod dont touch a spade,” they have to get a contractor to do the digging and filling in. Darren wouldn’t give me a managers name so I could complain, saying he was the manager. Obviously he has a manager, whose name I wanted. Didn't tell me he’d cancelled the plumber who was apparently on his way. He told BG he was “worried for the safety of the plumber.” Im a female, I didn't make any threats, nothing to worry about at all. Just a ploy from a snowflake to try and put me in my place for daring to raise my voice. Anyway, don’t waste your time or money with these. Poor workmanship and 0 customer service.

January 27, 2026
Unprompted review
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Reply from Dyno-Rod - Plumbing Manchester

We don’t always get everything right, and when that happens we’re very open to holding our hands up. Your job was more complex than a standard plumbing visit and required coordination with external contractors, which unfortunately led to delays. For the inconvenience this caused, I do apologise.

That said, it’s also important to address how the situation escalated.

We fully understand frustration. Plumbing issues are disruptive, and emotions can run high. Swearing in itself is not unusual in our industry and is not something we take issue with. However, there is a clear line between frustration and behaviour that becomes confrontational or intimidating. When that line is crossed, we have a duty of care to our team.

In this instance, a decision was taken to pause attendance and not send an engineer into a situation where there were concerns around escalation. That decision was based on safety — not punishment, not ego, and not an attempt to “put anyone in their place.” Protecting our team is non-negotiable.

Our Operations Manager is responsible for the day-to-day running of the business and was acting appropriately within that remit. We do not place frontline engineers into environments where there is a risk of confrontation, just as we would not put a customer in that situation.

We will absolutely reflect on the operational aspects of your experience and take learning from it. We would hope the same courtesy is extended on how situations are handled on both sides.

Our wider body of reviews reflects the standard of service and professionalism we aim to deliver every day, and we encourage anyone reading this to consider the full picture.

Rated 5 out of 5 stars

The DynoRod Engineer (Mo) did what can…

The DynoRod Engineer (Mo) did what can only be explained as a “Fantastic Job”. Not only did he arrive on time, but no matter what challenges he on installing the replacement parts, he went above & beyond to ensure the Job was fully completed. Finally Mo remembered he was dealing with people and handled the interaction professionally, taking time to answer questions & having humour with the client. I would recommend Mo for any job he was given

January 26, 2026
Unprompted review
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Reply from Dyno-Rod - Plumbing Manchester

Thank you so much for taking the time to write us a review and share your experience. Mo is indeed a credit to our team :)

Rated 5 out of 5 stars

Highly recommend …

Toilet wouldn't stop filling and was pouring out of the overflow. Munam came quickly, polite, considerate and even covered his shoes. Did a great job and cleaned up very well.

January 16, 2026
Unprompted review
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Reply from Dyno-Rod - Plumbing Manchester

We're happy to hear that the plumbing issue was resolved quickly and professionally. We appreciate you mentioning the technician's politeness and consideration. Thank you for your positive feedback!

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