Dyson US Reviews 

Dyson customer service is, hands down, the worst I've ever experienced for what I perceive as a company that positions themselves as a luxury brand.

Dyson Supersonic is super let down. While this hairdryer worked well for the first two years, its long-term durability is highly questionable. My unit completely failed at the 25-month mark.

Pros:Fast drying speeds.Good heat regulation.
Cons:High cost with a short lifespan.Unrepairable design.

I visited a Dyson Service store hoping for a repair option, but they informed me it could not be fixed. Instead of resolving the issue on a premium machine, they offered a discount code for a future purchase. Be aware that the Dyson hairdryers have internal parts that are unable to be replaced, rendering the machine useless. That's an expensive lesson to learn.

The battery life is not good at all. I only use it for the couch and chairs, not the actual carpet. It will not hold a charge for any length of time. They do not stand behind their product at all. I wish I would have read their reviews before I spent that much money on a cordless vacuum. Very dissatisfied!!

We called Dyson on July 20th and explained that our vacuum Dyson animal 3 was hard to move on carpets . Too much suction. Went on web to investigate this issue and customer said that he received a replacement easy push cleaner head free of charge.
We called and spoke to a lady that did the video call. She watched the problem we had and agreed that we needed the replacement easy push cleaner head. Said it would arrive in 5 to 7 business days. Gave us a part number and confirmation. When replacement arrived
Opened it and tried it but absolutely no difference. The part number on box was different but cleaner head is identical to the one we have. We called and the customer tech said they have no other replacement head for the vacuum. He said we can send in for service to fix it. We said no!! That is not a wise option due to the first tech said yes they have one and will send out. We will replace with a much better product and better service.
Somewhere else. Very unsatisfied customer.due to DSL it was very difficult to understand him. Frustrating to say the least

very bad service and very BAD product for expensive price!!!!!

Would give a zero if possible. Bought a Dyson fan at £400 plus pounds and it broke just outside of the one year warranty as I got it in the colder months so it wasn’t used until summer. I called the repair line and paid £99 for the fan to be collected from my house on an agreed day and told it would be delivered back fixed. The collection date arrived and I sat in for hours waiting. No one came so called the customer service to be told it sits with DPD and they may collect it in the next few days?? I explained that is not what we agreed and I can’t take more days off work waiting for a possible collection. I was then told I would hear back from Dyson in five days with an update via email. Absolutely pathetic customer service and rather rude staff. Very disappointing in this brand and what they say is not the service they deliver. Needless to say my broken fan is still here. My advice is buy other brands

Just a heads-up: if you buy a Dyson upright vacuum, I hope you never have to make a warranty claim. Based on my experience, if your product fails during the warranty period, you’re likely on your own.

Worten’s website in Portugal says you can take the product back to the store for assistance. I did exactly that, only to have customer service tell me it wasn’t their responsibility. They claimed the information on Worten’s website was incorrect and that I needed to contact Dyson directly.

I registered my product online and contacted Dyson Portugal repeatedly, day after day, with little to no response. The one time I did hear back, they asked me to be with the machine so they could run a diagnosis. When I got home and tried to reconnect with them as instructed, no one responded. Complete silence.

The customer service has been incredibly frustrating. A warranty means very little if there is no one willing or able to honor it. Companies should be held accountable for failing to provide the support they promise. This experience has been absolutely ridiculous.

Paid $732 for V12 slim detect in January 14, 2026. Broke yesterday at the connection for the tube to the top piece with motor and dustbin on it. The plastic snapped off while I was vacuuming. They told me it was not covered as it was physical damage. Well, I was physically vacuuming and it snapped in half. But it's due to faulty materials. I was forced to buy a new top for $180 from them. Otherwise I would have had to buy a different vacuum and I have already invested $732. What an awful situation. I was shocked.

If I could give zero stars I would.

The most shocking customer service, from Dyson.

I bought an Air Wrap in March 2026 which failed after 3 weeks. Months later, a replacement was sent. It failed after 3 days. Now, as I write this there is still no resolution even though the machine is faulty. Dyson's solution... to offer 10% off a future purchase?

So disappointed. I do not recomend this company.

I paid $550 for the Dyson Ball Animal 3 Extra, and it is honestly the worst vacuum I've ever owned.
The biggest problem is that the vacuum head constantly falls off while I'm cleaning. It's incredibly frustrating to stop every few minutes just to put it back on.
Using the hose and attachments is even worse. The hose is so stiff that it has almost no flexibility, causing the vacuum to tip over while you're using it. More than once it's fallen into me, leaving bruises. For a premium vacuum, that's completely unacceptable.
Another issue is that it frequently trips the breaker if anything else is running on the same circuit. I've never had another vacuum do this.
For a vacuum at this price, it's also disappointing that not all of the attachments can be stored on the machine. They end up getting misplaced because there's nowhere to keep them.
It's also much heavier than I expected. While the suction is the one positive, even that is inconsistent. On high-pile carpet, the suction is so strong that the vacuum becomes extremely difficult to push, making cleaning feel more like a workout than a household chore.
For $550, I expected a premium product with thoughtful engineering and ease of use. Instead, I got a vacuum that's heavy, awkward, frustrating to use, and constantly creating new problems. I would not recommend it.

The cordless stick vacuums start out great, but the battery life is poor. We have owned two V8 units. We have replace the battery 4 times. Very poor system. I do not recommend paying the exorbitant Dyson prices.

I am extremely disappointed with Dyson’s customer service and warranty support.

I purchased a brand-new Dyson Airwrap for approximately $750. It was only used a few times before it started causing a serious safety issue. The device shocked both me and my daughter with electric current on multiple occasions. Shortly afterward, it stopped working completely.

The product is still under warranty. I contacted Dyson immediately and spent more than two weeks communicating with customer support by email. I provided all the information they requested and expected Dyson to honor its warranty.

Instead of resolving my case, I was told to handle the problem myself by taking the device to a service center. However, no service center address or contact information was provided. After that, my emails and messages were ignored completely, and no one has contacted me again.

I purchased Dyson because I trusted its reputation for quality and customer service. Unfortunately, my experience has been the opposite. A premium product should never create a potential electrical safety issue, and a company should not ignore a customer whose product is still under warranty.

I have now filed a complaint with the Better Business Bureau because I simply want Dyson to honor its warranty, respond to my case, and provide a fair resolution.

I hope Dyson finally takes responsibility for this matter.

Disappointed! Received Dyson V16 Piston Animal that costs over $1,000 in used condition, tossed into the box like discarded garbage. The vacuum arrived torn and scratched with heavy use making it obvious it was not new. I can't comment on its performance because I never used it. I repacked it immediately and will be returning it. While Dyson representative attempted to assist, the solution offered was utterly absurd. The hassle involved, coupled with the link to pay for a new order before even receiving my return, is beyond my comprehension. For a premium brand and premium price, I expected a much better experience. Do better, Dyson!

We have been through 3 Dyson stick vacuums in the last 6 years. We paid a lot for these and each one had issues with the stick going wobbly; we take a lot of care and pride in our belongings. Our vacuums also have issues with stopping all the time. We also maintain the filters and have spent a lot of money buying new ones often.
I contacted Dyson who wasted my time wanting videos sent which I did, to then be given a price (no discount) on getting new parts. Yes the warranty is only a year (which should be much longer for the price you pay!) but I still would have thought they’d look after their customers and offer something better than the full price.
They did however offer me 10% off a new vacuum of $899.00 or more 😂
Not a happy Dyson customer here. Always liked them for their suction but have heard from many other people that there are other great suckers out there too.

I have sent a hair dryer to fix - after 2 months Dyson reached out with a quote - the price was almost same as new one . I asked for a discount and then was given a better price . A few days when I responded they had already shipped the dryer back to my home.

I then reached out to costumer service again on live chat on their web site to report the issue - they informed me they could not keep the discounted price . I agreed to pay the original price offered . The costumer service person on the chat even after agreeing to pay kept offering me different product choices as a replacement and I kept denying

I told him I just want to have my dryer fixed / replaced - same model nothing different - he collected credit card info and said ok
After a few days I received a completely different product that what was discussed - not my original request not once but twice .

I had to go on the online chat again - another hour waisted because you need to provide endless info in order for them to send you the product . A few days later instead of providing me with same air wrap I received an email saying that whatever they had sent was now fixed and on the way back to me ( the wrong product again) keep in mind each time they make a mistake is an hour of reaching out to costumer service

Im done with Dyson and its products. It has been over 3 months of trying to fix a simple issue . I have already payed and not received my air wrap

I Have the Dyson V9 Submarine it is such a cheap vacuum. Had it for less than 7 months and parts are breaking and cracking. Customer service does not help at all. Trust me save your money and do not buy this vacuum it is the worst quality and not even good at vacuuming I usually have to use 5 different attachment to get stuff off my floor. This is my second Dyson and I am not impressed at all. Save yourself the heartache of realizing you just wasted your hard earned money on an over priced crappy quality vacuum.

I placed an online order with Dyson, my payment through Zip/Zip Plus was processed, but I never received an order confirmation email or shipping update. Despite multiple phone calls, emails, live chat, and Facebook Messenger conversations, my issue remains unresolved. I was twice told my case would be escalated, but I received no follow-up. Customer service has been extremely frustrating, with long wait times and poor communication. I expected much better support from a company with Dyson's reputation.

I ordered a charging cord through Dyson's website. The charge was placed on my credit card was for the product and $4.99 for shipping. They couldn't fulfill the order so refunded the cost of the product but did not refund the shipping charge. I sent emails to them, none of which have been answered. For the amount they charge for their products, you would expect better customer service. I will never get or recommend a Dyson product again

support for Dyson was HORRIBLE. I had difficulty mapping my robot vacuum. I called 5 times to dyson 2 times I was hung up and 2 times disconnected. I was sent a user guide, which i could find online. Last time I was told i needed to move the docking station to each new room i needed cleaned. I just wanted some assistance with mapping and assigning zones, but no one was able to assist. The one room that the robot cleans is actually excellent. I just wish it would go to the other two rooms on the map

I had a clogging and power issue with my Dyson Ball Vacuum Cleaner. After receiving Reference Number from Dyson Customer Support, I went down to the Dyson Service Center in Plainview , New York .

Ben was my Engineer , who worked on the issues . Great guy, exceptional service and On time. Couldn’t ask for more .

Thank You Ben / Dyson .