Dyson Nederland Reviews 

Premium price, disappointing reliability and customer service

Our Dyson V15 Detect Absolute has not been working for a couple of months. I emailed Dyson twice and received no response. Their website would not even recognise the serial number. I eventually had to call to get a response, only to be told that the repair would cost €125.

For a vacuum advertised at €799, I expected much better reliability and customer service. With alternatives available for €100–€300, I struggle to see the value in paying such a premium after this experience.

This will be my last Dyson purchase.

I tried dyson vaccum cleaner two different models and i dint like the product at all think before you buy dyson its only for the tiny dust particels but not for the complete cleaning , when house is messy dyson cannot do the real work.

Bought Dyson vacuum cleaner 3 years ago. The battery died, and it is out of stock for weeks. Support cannot help - I called 4 times already. It happened to be restocked once, and I even paid for the order, but Dyson canceled my order with zero explanation. So it had been more than a month that I can’t use the product. This is shame, scam and their products do not worth the price that they are asking. Never buying anything from Dyson again.

One of the worst companies and customer service is non existent. Had issue with a product. They sent me a huge document to fill in asking personal details of my dentist. I have sent several emails since then but no response. Will give 0 star if system allowed me to

Bought Dyson vacuum cleaner in November last year, spent 800 eur. The brush broke a few months later in March (you cannot really use the vacuum cleaner)- waiting for the replacement part until now. Disappointed, don’t buy it.

I bought a Dyson Purifier Big+Quiet Formaldehyde expecting premium build quality and premium after-sales service.

Instead, three of the wheels broke during completely normal indoor use on a flat floor.

I then contacted Dyson Netherlands five separate times through WhatsApp and by phone.

During one of those conversations, a Dyson customer-service representative finally placed an order for replacement wheels and told me the issue would be resolved.

Great — problem solved, right?

Apparently not.

The very next day, I received an email saying the replacement-parts order had been cancelled.

No proper explanation. No alternative solution. No clear next step.

I then emailed Dyson’s official support address, owner.support(a)support.dyson.nl, asking what had happened and requesting a proper resolution.

That email has also been ignored.

This has now dragged into the third week.

So just to recap:

• Premium-priced purifier
• Three wheels broken under normal use
• Five contacts with customer service
• Replacement parts officially ordered
• Order cancelled the next day
• No meaningful explanation
• Follow-up email ignored
• Three weeks later, still no solution

For a brand that markets itself around engineering, quality and premium customer experience, this is honestly astonishing.

The broken wheels are frustrating, but the worst part is the customer-service process: repeatedly contacting support, being told a replacement has been arranged, then having that order cancelled without explanation and being left to chase Dyson again.

At this point I’m not asking for anything unreasonable.

I want Dyson Netherlands to explain why the replacement order was cancelled and provide an immediate, concrete solution for a product that failed during normal use.

A premium price should come with premium product quality and premium after-sales support.

So far, I’ve experienced neither.

They have shitty customer service and after sale service if something happens to the product under active warranty. The technicians gives you a piece of paper mentioning that the product is counterfeit even though it was bought from Westfield mall spain! They want you to fly back to spain and ask for money back.. I am very disappointed with dyson products and customer support services

Another Dyson order, another disappointment. ORDER NUMBER 1743120512

I already had issues with their customer service on a previous product, but I decided to give them a second chance for a hair style product and ordered the Dyson Airwrap. There was no website discount or mention of a sale, yet they sent me an opened, used return instead of a brand-new item.

If a company is selling returned or open-box stock, it needs to be clearly labeled on the website at a discounted price. This was a complete waste of time and money. I am sure customer service will leave a generic reply claiming they want to help, but based on past experience, they won't.

I am returning the item immediately. I'm just leaving this review so future customers know to be careful, make sure to take photos of any used or damaged products you receive when you've paid full price.

I purchased a "Dyson Purifier Big+Quiet Formaldehyde" air purifier on December 8, 2025. The product was advertised with a 5-year filter warranty. After 3–4 months of use, a disgusting odor—resembling burning paper—began emanating from the device. I sent it to the service center under warranty. It was returned a week later, poorly packaged, with the claim that there was nothing wrong with the unit or the filter; essentially, our issue was ignored. Afterward, they sent a survey. When I provided negative feedback, they immediately got back to me, asking for the product code and service number and promising to resolve the complaint right away. I replied to that email about 45 days ago, but I have received no response since. They neither ask for the product back nor reply to my emails. I have emailed them four times in the last 45 days, yet there is no answer. A €999 product is sitting in storage; I cannot use it because of the smell. A product sold with a 5-year warranty became unusable in just 3–4 months, and Dyson persists in refusing to provide a solution. A disgraceful company.

I ordered a Dyson product and returned it for a refund. The refund is still not issued back after 2 months and multiple emails and calls with them.
I am considering taking legal action.

On 21/06, at approximately 16:00 on a Sunday, I ordered a Dyson Purifier Cool PC1. Order confirmation mail explicitly stated:“Bestellingen die op zondag voor 18.30 uur worden geplaatst, worden op maandag geleverd.”.The official website also stated that orders placed before the stated time would be delivered the next working day. I therefore placed my order expecting delivery on 22/06.
Instead, my order was delivered on 02/07 — TEN DAYS later than promised.

During this period, I contacted Dyson three times by phone and twice via WhatsApp. Despite repeatedly asking where my order was and why it had not been delivered, I received no meaningful explanation or resolution. I was simply told that my order had been placed — something I was obviously already aware of because I had paid for it.
Only after several contacts, I received an email on 25th, saying that delivery might be delayed by 2–3 days. By that point, the order was already more than four business days late, so it is inappropriate to receive such information at that time.
After approximately 8 days, I requested that a formal complaint be opened. I have requested compensation for the delivery failure and inconvenience, such as a partial refund, discount, or voucher. I was given case 54765064 and told that Dyson experts would contact me within 10–15 days.
It has now been two months, and nobody has contacted me. No call, no email, no explanation, no apology, and no compensation... Nothing has been offered till this day.
Moreover, the order I received after 11 days was damaged. There was a hit damage on its front that caused a dent/black mark. However, in that heat wave period and having to wait 11 days to receive my actual order, I could not even dare sending it back or going through another impossible conversation with this customer service. I have sent another form/questionnaire indicating this damage when I was provided with a mail with link for it. Still did not hear anything on that either.
Dyson promised next-day delivery. My order arrived on 11 days later than this promise. I then spent weeks chasing their customer service, and my complaint has now been ignored for two months.

They do not have a mail address where you can raise such concerns. Probably intentional... to not have any formal complaint records, as the ones on phone do nothing for you...

Still waiting for my refund since June 25th! (Order No: RMANL0004818)"I returned my device and Dyson warehouse confirmed delivery on June 25th. It has been over 40 days and I still have not received my money. Complete silence from customer service. Klarna is already investigating this case because Dyson fails to follow EU consumer law. I want my credit invoice (creditfactuur) and my first installment back immediately!

To be straight, fair and honest. I would not recommend it to no one. Beside good looking product, you buying just cheap plastic things. As (in my case) vacuum cleaner needs to be multiple times reported with fabric issues and after second report (after more than year - which I believed I just had pech and it won’t happen again ) I was almost satisfied from solving it easy and smooth.
Comes 3rd FABRIC report of damage. However the customer service again proposed changing damaged part for new and DECLARED it would fix the problem immediately.

The new part doesn’t work at all and I’m during 2 years without functioning product more than 6weeks.

I completely lost the trust of this “Luxury and premium” brand.

It’s just ridiculous that you buy something for 1k€ and TWO BRAND new products cannot handle the 2y warranty period. Yes 2year period for 2 products because the NEW product has the same warranty as first (which I AGREED in hope this would repeat again)

Now people from live chat are frustrated that I HAVE TO repeat the same thing. And I know it’s not their fault, but without disturbing them I would NOT receive any answers from “Escalate team of customers”

I would not more mention the replying time of them - it’s about to cry

The worst service in the world. I sent my device for repair. It's been more than a month and they are ignoring me, and they also blocked me on purpose. The device has not been returned. I'm thinking, maybe a collective lawsuit? What to do in this case? Since the device cost 650 euros, it worked for six months. It's a shame.

V8 vacuum was fine, but customer service is horrible. Bought a replacement battery, and after 1.5 years it doesn't charge any more. Contacted multiple times through Whatsapp with zero actual progress. They either hung me up (in the middle of the conversation, they pretended that I didn't respond and they disconnected immediately), or they ordered a replacement battery and then NEVER shipped anything while there was stock, and then cancelled the order -- and they did this twice! Dyson -- if you disagree with this, my lawyers are ready.

This is the worst Customer Service in the Netherlands. I was trying to book my Dyson Corale for a replacement battery but after 4 tries on the Whatsapp number they provide - still no luck. Everytime get a person to help and then just get booted back to the chatbot. And the person assisting just disappear and does not answer? I WILL NEVER EVER BUY ANY DYSON PRODUCT AGAIN!

We bought a new Dyson V15 Detect cordless vacuum cleaner this year (march 2026). It was working fine yesterday, but today it won't work at all. I reported the issue to Dyson and also gave "customer service" a call. It turns out the battery is faulty, and Dyson is sending a replacement. So far, so good. However, the battery is out of stock, and we aren't receiving any order or delivery confirmation. If the battery is still out of stock after a week, Dyson simply removes the order from their system. The "customer" isn't informed about this. Since it can easily take four weeks for a new battery to be delivered, we were advised to call back in a week and report the same problem all over again.
We paid over 500 euros for a vacuum cleaner we can't actually use to vacuum. I wouldn't call that "customer service."

I returned my Dyson product using their official return process, and Dyson confirmed by email that they received my returned package. I also have the courier receipt and tracking as proof.

Despite this, my refund has been withheld unless I sign a legally binding declaration stating that I never received the item. This is simply not true—I did receive it and returned it. I refused to sign a false legal statement, but I was told that my refund would not be processed unless I did.

Asking a customer to sign an inaccurate legal declaration as a condition for receiving a legitimate refund is unacceptable. I have provided all the evidence required, including proof of delivery back to Dyson and their own confirmation that they received the return.

I am now considering escalating this matter to the relevant consumer protection authorities because I do not believe customers should be pressured into signing false declarations to obtain money they are legally owed.

I have never experienced such bad customer service, asking me for the same information in multiple channels and I am sharing what happened again and again and again.
It seems like it is not managed at all, and they never provide any updates. I have to follow up with them constantly to receive a new vacuum cleaner after the one I bought broke after one year.

It's been 5 months now that I am still waiting for a replacement and nothing happens.

I'd give a 0 if I could. Terrible customer service. Refused to Refund after the product has been successfully returned to their warehouse and it has been approved by PostNL that the package has been received.

They said they need to "INVESTIGATE" a return case even though it was clear enough. Terrible experience and disgusting customer support team.