Dzing Reviews 

35
TrustScore 1.5 out of 5

1.5

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Rated 2 out of 5 stars

I just avoided being scammed while selling goods via Gumtree. When I checked the sort code of the account I was being asked to transfer funds to for a fictitious courier it is held at Dzing.... See more

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Rated 1 out of 5 stars

I came across Dzing Finance from another horrible telecom service To The Moon Mobile (TTM or TTMM), as Dzing Finance backs TTM's finance functionality. I am extremely disappointed with the poor cust... See more

Rated 1 out of 5 stars

Edit.....I have now established that you are part of 'To The Moon' mobile. I ended my contract with them, but you continued to take money from my account. You can personally contact me, but I ha... See more

Company replied

Rated 2 out of 5 stars

Why is my Dzing app won’t let me login? The app firstly said ‘access denied’ and I decided to retry after some couples of hours it said “access blocked” pls how can I get hold of my account

Company replied

Company details

  1. Payment Service

Written by the company

Dzing offers multicurrency digital accounts, payment cards and other financial services to customers and business clients. Available on Android and iOS.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

35 reviews

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1.5

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(35)

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Rated 2 out of 5 stars

Why is my Dzing app won’t let me login

Why is my Dzing app won’t let me login? The app firstly said ‘access denied’ and I decided to retry after some couples of hours it said “access blocked” pls how can I get hold of my account

August 31, 2022
Unprompted review
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Reply from Dzing

Dear Tom Tommy,

We are sorry that you are experiencing problems with logging in. Please contact our support at info@dzing.com and they will help you with this matter.

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Rated 1 out of 5 stars

Dzing Finance Limited appears to be…

Dzing Finance Limited appears to be aiding and abetting Belarusian ticket fraudster using Twitter to sell scam Coldplay concert tickets. What AML/KYC policies do you have in place to prevent this from happening again?

August 21, 2022
Unprompted review
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Reply from Dzing

Dear Coldplayfan,

We are sorry to hear that you became a victim of fraud. Please report details of this to your bank as we cannot do anything from our side to recover your money without a valid request from your banking institution. Could we also ask you to send details on the incident to info@dzing.com so that we could investigate from our side. Thank you very much

Rated 1 out of 5 stars

Dzing is a SCAM!!

THEY ARE SORRY BUT THE CUSTOMER IS NEVER SORRY BECAUSE THE CUSTOMER HAS BETTER CHOICES ALWAYS,THEIR SERVICES ARE AILING!!;THE COMPANY IS SIMPLY:Dzing is a SCAM!!! Do not waste your time for it.Their policies are weird and not rational..not customer friendly at all..
DZING is a financial institution which doesn't provide customer friendly services. Their services are disorganized with ailing structure .. Their policies are troubled inconvenient and impractical & inefficent..their policies are based on separation of the true LEGIMATE people..Dont risk your money..There are better financial institutions on the net..Please stay away from this organisation..Not customer friendly at all...Their reply below has also no sense at all....Unreliable organisation...I AM NOT A FRAUDSTER.. But MY RIGHT IS Violated.. And they are not aware of that...

August 7, 2022
Unprompted review
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Reply from Dzing

Dear Ismail,

We are very sorry that you had to experience that your account with us was blocked.
We have multiple layers of compliance controls both on our side and on the side of our partners and providers. In your case, the procedure was initiated by our safeguarding institution who had their grounds to consider this action. Once again, we are very sorry this happened with you.

Rated 1 out of 5 stars

I was defrauded yesterday by someone…

I was defrauded yesterday by someone who’s account was with Dzing
Over £1000 gone from my account and done in such a clever deceitful way. My bank now know and their fraud team is on it. But how is it so easy for the fraudsters to get away with this via your bank?

August 7, 2022
Unprompted review
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Reply from Dzing

Dear Elizabeth,
We are sorry that you became a victim of fraud. You did the right thing that you addressed your bank. So far, they did not get in touch with us regarding your case but we are sure they will. We will then act on your case as per relevant regulatory requirements.
You need to bear in mind,however that you should be vigilant when making payments and be mindful that any time you make a payment to an unknown account or to an unknown receipient you could be at risk of losing your money.

Rated 1 out of 5 stars

Red flag for fraud

I have just been defrauded by someone whose apparently personal bank account details were connected to the name "Dzing Finances Limited" in online banking. Beware of links to fraud.

July 31, 2022
Unprompted review
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Reply from Dzing

Dear Christine,

We are very sorry that you became a victim of fraud. The best way to approach this matter now is to report the suspected fraud to your bank and they will be in touch with our compliance department to try to recover your funds. We cannot do anything on our side without an action from your bank, unfortunately - we are a regulated institution and must abide to strict compliance rules.
All payment providers face fraud almost daily and we are sure your bank will be perfectly capable of dealing with this issue.
We hope you get this resolved soon.

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Rated 1 out of 5 stars

Am receiving demands from Dzing.com for…

Am receiving demands from Dzing.com for 206€ and now 256€. I've never heard of them. Scam? How do I report this to the police? My bank will be informed.

Dzing are in denial, yet took 249.68€ from my Santander account between 26th and 30th May! Banco Santander has been informed, and an investigation started.

May 30, 2022
Unprompted review
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Reply from Dzing

Dear Graham,

We would suggest that you check the actual email address, not the heading of the address as you could be targeted with a phishing email.
We do not have your name in the list of our clients so you are probably the target of a scam.

In reply to your updated comments, Graham, we have no means of charging your account. You have done the right thing to address your bank and we hope your problem will be resolved.

Rated 1 out of 5 stars

Dzing is a SCAM!!

Dzing is a SCAM!!! Do not waist your time for it.
I registered my account. But I cannot even verify my identity because there is no Slovakia in the list of the countries from which Dzing accept ID-documetns for verification. Imagine, Slovakia is a member of EU but it is not in the list! Although Moldova, Uzbekistan, Mexico and many other countries outside EU are in the list.
I spend a lot of time to explain this to Anastasia but it seems that she even does not know how their mobile app looks like. Otherwise she could understand me.
Further, I decided to upgrade to Elite Plan. I paid 12.99 EUR for upgrade but this plan does not work. Virtual disposable card is not available for me.
So I require that Dzing make a refund 30 EUR back my my VISA card used for the deposit. If I do not my money back, I will send the complaint to FCA. I think that FCA should consider this scam closely.

April 29, 2022
Unprompted review
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Reply from Dzing

Dear Oleg,

We are very sorry to hear that you had a bad experience with Dzing.
And thank you for pointing out the obvious mistake on our part - we will add Slovakia to the list from 2nd of May.
Needless to say you will get the full refund on your card, we will inform you directly when it is done.
This is the first time we hear that virtual disposable card did not work.
We do not see any technical issues with the card on our side, but we do apologise for the inconveniences caused. If you would consider finishing the identification after we have added Slovakia to the list, we from our side would be happy to offer you a month of free Elite Plan and hope we will be able to make it up to you with our services.

Rated 1 out of 5 stars

Fraud! Stay clear

Had to get the fraud team at my bank to deal with these scammers! Had 7 transactions taken out of my account and I've never even heard of them let alone use them! on top of that they had set up a direct debit on my account without my consent! Fortunately I'm savvy and noticed wonder how many victims haven't

April 26, 2022
Unprompted review
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Reply from Dzing

Dear David,

We are very sorry that you encountered bank fraud. Having said that, it is not possible to make direct debit transactions using Dzing account meaning there is no way to request a payment using Dzing account without authorization from the holder of the account.
From what you have said, it looks like your account became available to fraudsters and they were transferring your funds from your account to an account in Dzing. Please let your bank know about this fraud and they will contact us to investigate suspicious activity. We weren’t able to identify you or the potential fraudster based on the information above, so we would appreciate more details, if possible - from your bank’s side to protect you and other innocent people from financial fraud

Rated 1 out of 5 stars

Dodgy Dzing

I would like to know why I have been sent two cards! How did they get my detials

give them a wide birth

February 22, 2022
Unprompted review
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Reply from Dzing

We are very sorry about this situation. Please report Dzing Customer Support by email at info@dzing.com with providing additional details about this issue. We are starting an investigation immediately!

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Rated 1 out of 5 stars

I have no idea why I have just received…

I have no idea why I have just received a Dzing card in the post and my husband has received 3 cards. I shall not be using this company ever as they seem very dodgy.

February 22, 2022
Unprompted review
Dzing logo

Reply from Dzing

We are very sorry about this situation. Please report Dzing Customer Support by email at info@dzing.com with providing additional details about this issue. We are starting an investigation immediately!

Rated 1 out of 5 stars

Non instigated Debit Card?!?! For What Account?

I received a non instigated mail containing a 'welcome' document and a Debit Card in my name.
I am not at all happy about this unauthorised action and will be contacting them to erase my details - and the associated Account from their files entirely.
If they don't comply, I will be reporting them to the FCA.

January 18, 2022
Unprompted review
Dzing logo

Reply from Dzing

Mr Byron Sacorafos, we are very sorry about this situation. Please report Dzing Customer Support by email at info@dzing.com with providing additional details about this issue. We are starting an investigation immediately on all matters!

Rated 1 out of 5 stars

This is a scary bank

This is a scary bank, if I can call it bank. To many payments didn't received it. It's calling a multi-currency account buy in fact they have just 4-5 currencies. Scam to much scam. Answers are very late on the app aswell. More than 48h no money shows on my account despite the fact that was a UK Bacs Transfer

January 18, 2022
Unprompted review
Dzing logo

Reply from Dzing

Mr Paul, please get in touch with us via the Dzing app Chat or through the website support in any reason. You can also send us email at customerservice@dzing.finance

Rated 1 out of 5 stars

Trustpilot Error 404 and Dzing Finance Mesh

"Hi Rafael Talbi,
Thanks for reviewing 'Dzing...' on Trustpilot. Your review has just been published!"
This is what Trustpilot answered to me the 3 october 2020 when I sent a review of the new e-money institution known as Dzing Finance ("The Mesh of Dzing"). There was ANY kind of heavy word or insult. In the review I just described how the online emoney institution 1) closed my account after cheating me about the mailing of the debit card to my address in Madrid, a card that never arrived before they closed my account with an unrelated reason... 2) At first, my blocking was in a tricky way, through avoiding the apk to be downloaded from Play Store in Philippines and to my particular mobile Oppo. Dzing assistance keep me busy with this problem during two weeks, and weirdly they made me to go to a pc to picture the reasons why Play Store blocked the download: exclusively my phone model brand (!?)... 3) No reason was offered to me when after few days, I was blocked the access to my account, and few later I received an email asking me to verify my account, when to my tier one (ridiculous balance of 200 eur max, 150 ATM withdraw) was not compulsory and never used the account for any amount while waiting for the card. For this money limits they were treating me as a financial international criminal -never responded to my inquiry of likely confusion... 3) No matter, the verification was impossible with my access blocked, and this was against the Terms and Conditions that states clearly that you have the chance to comply with required information. 4) Before I could react, they blocked formally the account because I did not send the info and because I did not justify the reasons to open a global travel account of no more than 200 euros balance (to buy soda and pants?) attached to my impossible verification: they sent the message to my span folder. 5) Four times I asked them for how to complaint to the Company and further to UK Financial Authorities, but never answered me. 6) In the Corporate information I discovered that Dzing had a Polish share: the same as another company from which I was barred arbitrarily months before in my quest for a supposed "global' payment company, Noveba (it was an scandal I received from them a message just saying they could not open an account to ME. 7) I wrote a comment here in Trustpilot with reference to all the emails Dzing sent me as proof, but after formal notice of being published I discover now that it is not (error 404), never I received notice of the opposite. This is the situation in which the civil rights are now in the core of Western Europe. Good luck!

(PD: I marked the option to the company to know about my comment, now and all the times I write in Trustpilot.)

November 13, 2020
Unprompted review
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Reply from Dzing

Dear Rafael, We understand the frustration you had. We rely on very strict AML and KYC protocols and it sometimes means that we have to be very strict and formal.
Part of these protocols is the approach, that there are limits for transactions, based on how detailed documents are submitted to us in the account opening process - or after.
The limit you encountered means that only very basic information is available to us.
You can always provide us with additional documents about yourself and we will be happy to significantly increase your threshold for topping up and spending.
We invite you to try using Dzing again, considering what we have provided above, and we hope you will be happier with your experience.
As for the other market players you mentioned - we can not comment on your experience there, we are a totally different and totally unrelated company.

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