E-Cig Clouds - Online Retail Store Reviews 

18,173
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 4,414 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the wide selection of quality vaping products available at very competitive and affordable prices. Many consumers also mention that browsing the website and placing an order online is extremely simple, while the customer service team remains very helpful and responsive whenever contacted. However, some customers also noted frustrating issues regarding unexpected delivery delays and occasional missing items from their shipped packages. These few reviewers pointed out that tracking updates were sometimes completely lacking when shipments took significantly longer than normal to reach their destination.

What people talk about most

Delivery service

Customers report positive experiences with delivery service, frequently highlighting prompt and reliable... See more

Product

Consumers find product to be positive and consistently praise the great quality, excellent flavours, and fair... See more

Price

Users describe positive interactions with price, frequently highlighting competitive rates and unbeatable... See more

Service

People report high satisfaction with the service, highlighting fast and efficient experiences along with... See more

Order

Clients share positive opinions on order, highlighting the simple website and fast delivery. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic company with their orders I ordered 20 pods they sent me 10 with a note saying remainder will follow. When i received the remaining 10 they also put in a couple of treats. No other comp... See more

Rated 5 out of 5 stars

Order took ages to arrive, when usually they are always very quick. It Was despatched same day i ordered from the company. Delay was down to delivery company which is not their fault. Emailed them to... See more

Rated 5 out of 5 stars

Item received promptly and working really well The tank opens easily to replace the coil when needed which is an improvement on the first one I bought but broke accidentally

Rated 5 out of 5 stars

You go onto the website ordering is really easy and the next minute you're delivery is here.. absolutely love e-clouds would definitely use again


Company details

  1. Electronic Cigarette Store
  2. Vaporizer Store

About E-Cig Clouds - Online Retail Store

Written by the company

About Us
E-Cig Clouds specialise in delivering you the highest quality e-liquids, e-cigarettes and electronic merchandise for all your vaping needs. We're an online retail store offering free delivery on all orders over £15, reward points for every purchase and unbeatable customer service.

Our Vapes
Customer service is the foundation of our company. If you aren’t happy, neither are we. We care deeply about our industry, our customers and our products. E-Cig Clouds is built on strong ethics, from the products that we carry, to the service that we provide; rest assured you are only ever purchasing the absolute best the industry has to offer.

View Disposable Vapes View E-Liquids View Nicotine Salts View Nicotine Shots View Box Mods View Starter Kits View Sub Ohm Kits View Pod Systems View Vape Coils View Vape Pods


Contact info

4.9

Excellent

TrustScore 5 out of 5

18K reviews

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4.9

All reviews

(18,173)

4,249 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant

Fantastic company with their orders
I ordered 20 pods they sent me 10 with a note saying remainder will follow.
When i received the remaining 10 they also put in a couple of treats.
No other company i have ever had dealings with has excellent customer service like this company.
Products are all high quality and priced well.
Thanks

July 23, 2026
Rated 1 out of 5 stars

Poor delivery.

Placed my first order as the website seemed reputable and high trustpilot score. I ordered 2x 100ml eliquid on 24 July.

26 July - apparently it has been despatched from the seller, and still today there is 0 progress, but the delivery should be up to 5 days as mentioned on the website, it has now been over a week and not a single update from 26 July.

August 3, 2026

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