Friendly, quick, and accurate customer service - the lovely staff member helped me over the phone after I had a problem ordering on the website in what felt like seconds. It's one thing to have... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought a ton of stuff online in EOFY sale, for new apartment. When the items were delivered there was an issue with one item (desk - some marks on marble top). The customer service folks were excell... See more
I have purchased a number of times from Early Settler. I have purchased the stunning outdoor Blake dining setting a couple of years ago and everyone admires it. It has the look of solid timber but it... See more
I made an online order and wondered why I had not received a confirmation email from ES and on checking my Paypal receipt realised my email was mistyped. On contacting ES online help, Mara (a real pe... See more
Company details
Written by the company
Early Settler specialises in unique home furnishings, home improvement pieces and beautiful homewares that are perfect for any home.
Contact info
164-168 Atlantic Drive, 3173, Keysborough, Australia
- customerservice@earlysettler.com.au
- www.earlysettler.com.au
4.0
Great
818 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent customer service
We had a tight time frame, but Anisa contacted us ASAP, honoured the sale prices of the items (even though our purchase fell outside of that time) and made the whole process smooth and easy. Excellent communication from the team and great customer service.
April 4, 2025
Unprompted review
Reply from Early Settler Furniture
So glad Anisa could step in and make everything flow so smoothly—tight timelines can be stressful, but it sounds like she had it all covered! Thanks for the kind words, we’ll be sure to pass them on to the team.
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Early reached back out to me to help…
Early reached back out to me to help with an enquiry after they said they couldn’t. I told as impressed by the service from that point onwards.
April 2, 2025
Unprompted review
Reply from Early Settler Furniture
We’re so glad to hear things turned around and you felt supported in the end! Sometimes it takes a second look, and we're really happy we could help from that point on. Thanks for giving us the chance to make it right.
I contacted the support team regarding…
I contacted the support team regarding my enquiry. Yves helped me with my enquiry in a timely and professional manner. So happy from my purchase and service I received and definitely visit this store/ Website again.
March 31, 2025
Unprompted review
Reply from Early Settler Furniture
Thanks so much for the lovely feedback! We’re thrilled Yves could help you out so smoothly—it means a lot to hear you felt supported. Enjoy your purchase and we can’t wait to welcome you back, in store or online!
I have purchased 4 large basket Hinsko…
I have purchased 4 large basket Hinsko Planter on a stand. However one of the legs snapped off and I have had to buy another one to replace it. My partner tried to weld it back on but unfortunately it broke again.
I have so many indoor plants and not enough shelves.
March 2, 2025
Unprompted review
Reply from Early Settler Furniture
We’re so sorry one of your Hinsko planters broke—that’s definitely not what we want for your space, especially when you're creating a home full of greenery and life. We’ll reach out to you privately to see how we can help make this right.
Unfortunately not happy customer
Unfortunately, our experience is not a happy one. Firstly, during delivery our blind has been damaged - thanks to the customer service, someone came to have a look and said that they will send someone to fix it. So hopefully that will be sorted. Secondly, one piece of the bed has damage, which was reported. Lastly, bed and mattress are not compatible! There is a huge gap +\- 5 cm between frame and mattress. My whole hand can come in… be carefull and check everything twice before you order.
March 26, 2025
Unprompted review
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Issue resolved
We had an issue with a product that was resolved from the team. Very pleased with the outcome. Thank you
March 6, 2025
Unprompted review
Reply from Early Settler Furniture
Thanks so much for letting us know! We’re really glad the team could sort things out for you—it’s always our goal to make things right. Enjoy your product and thanks again for your kind words!
Excellent Customer Service
Excellent range of items and prompt communication with online purchases. I highly recommend Early Settlers
March 20, 2025
Unprompted review
Reply from Early Settler Furniture
Thanks so much for the glowing recommendation! We’re thrilled you enjoyed the range and found the online experience smooth. Can’t wait to have you back again soon!
This is our second major purchase purchase (2…
This is our second major purchase (2 bathroom renovations/ fit-outs) and Rhys, as all the staff we have dealt with, have been amazing.
No fuss and all queries or concerns have been dealt with promptly and professionally.
Thank you.
March 19, 2025
Unprompted review
Reply from Early Settler Furniture
Thanks so much for trusting us again with your beautiful bathroom projects! We're thrilled Rhys and the team could make things easy and stress-free. Here’s to many more happy home updates!
Best customer service experience!
I contacted early settler for a bench seat I was interested in and needed a price for delivery as I live in a regional location. I was emailed by the most lovely representative, Anisa Metollari, who provided me with a speedy quote and even called me to follow up. Anisa made the whole process so easy, I purchased the seat and will definitely shop at early settler again just for the fantastic customer service which is hard to find these days!
March 17, 2025
Unprompted review
Reply from Early Settler Furniture
What a lovely message—thank you! We’re so glad Anisa could make the whole process a breeze and go the extra mile to help. We’ll be sure to pass on your kind words—she’ll be thrilled! Can’t wait to welcome you back again soon.
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Fool me once, shame on you. Fool me twice, shame on me…
One star is too generous.
We are still waiting on an office chair we bought in early October ‘24 from the Wairau Park store. We were told we’d have to wait til the new year, and then the store was closed for a month (not sure why it couldn’t be delivered to us?!) Today (7 March 2025) we were told it was ready for pick up. Wouldn’t it have been nice if they’d offer to deliver? But, no.
Interestingly, this is the second time we have been delayed like this with this same store. On that occasion we were rudely addressed, and demanded to come and collect another overdue furniture order when it finally turned up. As though we were inconveniencing the store workers! On both occasions when we asked for our money back, they could only offer store credit. Do it all over again?! No thank you.
Absolutely shocking its experience every time. We won’t be buying from Early Settler again.
March 7, 2025
Unprompted review
Reply from Early Settler Furniture
Hi Holly,
We’re incredibly sorry to hear about the ongoing delays and lack of communication. That’s definitely not the service we want to provide, and we understand how frustrating this experience has been for you. We truly appreciate your patience, and we’ll be reaching out privately to resolve this as best as we can. Thank you for bringing this to our attention, and we hope we can make things right.
Kind regards,
Early Settler Customer Service
Reply from Early Settler Furniture
Hi Jennifer,
Thanks for sharing your experience! We're so glad Jess could make your shopping experience quick and easy. We love hearing that our team is helping make your day a little smoother. If you need anything else, don’t hesitate to reach out!
Kind regards,
Early Settler Customer Service
Direct contact with Rhys at the…
Direct contact with Rhys at the warehouse was excellent. He was very helpful and able to push our order through, as our change in circumstances meant our order become more urgent.
March 5, 2025
Unprompted review
Reply from Early Settler Furniture
Hi Christopher,
Thanks so much for sharing your experience! We're so glad Rhys could assist you and help get everything sorted quickly. It’s great to hear that the urgency was handled smoothly, and we hope everything goes according to plan with your order. Enjoy the process, and feel free to reach out if you need anything else!
Kind regards,
Early Settler Customer Service
Excellent customer service
Anisa Metollari was absolutely lovely on the phone and very helpful. She helped me order the Austin sofa online and honoured the sale price even though I was a day late in purchasing. Very happy.
March 3, 2025
Unprompted review
Reply from Early Settler Furniture
Hi Sarah,
We're thrilled to hear about your experience with Anisa! She truly goes above and beyond to make sure our customers feel valued. We're so happy she could help you snag that Austin sofa at the sale price—what a win! Wishing you many cozy moments ahead with your new sofa!
Kind regards,
Early Settler Customer Service
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Jess is an asset to the Early Settler team!
Jess was friendly, prompt and very clear with all the steps required today
March 3, 2025
Unprompted review
Reply from Early Settler Furniture
Hi Carolina,
Thanks for sharing your experience! We're so glad Jess was able to make things clear and easy for you. A friendly, prompt approach is exactly what we aim for. We hope everything goes smoothly, and if you need anything else, don’t hesitate to reach out!
Kind regards,
Early Settler Customer Service
Brilliant communication
Fantastic communication! Rhys and the team at Early Settler were super helpful and communicated clearly within minutes of my purchase which was for a product on back order. Because of Rhys’s quick and regular updates I knew exactly what the timing, process and delivery schedule looked like. Great service - highly recommended.
February 28, 2025
Unprompted review
Reply from Early Settler Furniture
Hi Daniel,
Thanks so much for your kind words! We're so glad to hear Rhys and the team were able to make your experience smooth and stress-free. We’re all about keeping our customers informed and happy, and it’s great to hear that was exactly your experience. Can’t wait for your order to arrive!
Kind regards,
Early Settler Customer Service
NZ Bar Stools Purchase
Support Team NZ Purchase
I am impressed with the assistance provided by
Rhys in the Support Team. My bar stools arrived damaged and Rhys patiently stepped me through the process of resolving this issue. Great customer service!
Also Rima at Botany Downs NZ is a great representative of Early Settler. Very professional and personable. Thanks guys.
February 26, 2025
Unprompted review
Reply from Early Settler Furniture
Hi Anne,
Thank you for your kind words! We're so happy to hear that Rhys was able to guide you through the process and get everything sorted for you. Also, we’ll be sure to pass along your praise to Rima! It's all about great people creating a stress-free experience for you. Enjoy those bar stools when they arrive!
Kind regards,
Early Settler Customer Service
Super easy to order.
Super easy to order.
Great communication
The guys who delivered my couch were absolutely amazing.
Friendly, professional and squeezed that couch through some tight doorways.
February 26, 2025
Unprompted review
Reply from Early Settler Furniture
Hi Jane,
Thank you for the fantastic feedback! We’re so glad to hear that the ordering process was a breeze and that our delivery team did such a great job getting that couch into your home. We hope it brings a cozy touch to your space and makes your home even more comfortable! Enjoy!
Kind regards,
Early Settler Customer Service
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Reply from Early Settler Furniture
Hi Philomena,
hank you for the lovely feedback! We're so glad to hear you had such a positive experience. Our team is always here to help, and it's wonderful to know you felt supported and taken care of. We hope your new pieces bring even more comfort and joy to your home!
Kind regards,
Early Settler Customer Service
Furniture is Perfect
Furniture ordered is lovely and exactly as displayed. The delivery guys were delightful! Very helpful, prompt and friendly.
February 12, 2025
Unprompted review
Reply from Early Settler Furniture
Hi Wendy,
We're so glad to hear you're happy with your furniture and the service from our delivery team! It's always a pleasure when everything comes together just right. Enjoy your new pieces, and thanks for sharing your lovely feedback with us. We hope they bring comfort and style to your space!
Kind Regards,
Early Settler Customer Service
Jess was very helpful and responded…
Jess was very helpful and responded quickly to all my questions. Seamless process! Thank you Jess.
February 12, 2025
Unprompted review
Reply from Early Settler Furniture
Hi Sharon,
Thanks for sharing your feedback! We're so glad to hear Jess could make your experience smooth and easy. It sounds like you're all set for some outdoor relaxation soon! We can’t wait for you to enjoy your new furniture. Let us know how it goes when it arrives!
Kind regards,
Early Settler Customer Service
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