I have been using this site for about a year now. I am not an excessive user, yet my credits are disappearing without me using them. It disappears by the same amount less than 24 hrs of me earning the... See more
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See what reviewers are saying
Great news people, finally there's an AI image generator that offers the most elite creation environment! They offer various levels of membership, and if you're looking for a completely free tool, thi... See more
I had some trouble being able to access easemate and thought it was a permissions or javascript issue. The first two customer service reps thought it was maybe my OS or my PC speed. I looked into it... See more
Prompts constantly ignored. Faces changed to Asian faces. New characters added/created. Scenes completely changed. Characters doing selfies. This company should be reported to the FBI for fraud. Thei... See more
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Company details
Written by the company
EaseMate AI is your all-in-one platform for productivity and creativity. From writing and research to AI image and video generation, it helps you work faster, learn smarter, and create stunning visuals with ease.
Contact info
United States
- techsupport@easeus.com
- www.easemate.ai
3.3
Average
75 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 79% of negative reviews
Typically takes over 1 month to reply
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Powerful and Surprisingly Easy AI Tool
I started using the AI program from EaseMate AI and I’m honestly very satisfied with the results. From the beginning, the interface felt intuitive and easy to understand, even without any technical background. The AI responds quickly and produces high-quality content that often exceeds my expectations. I especially like how flexible the tool is, because it helps with writing, ideas, and creative tasks in just a few seconds. Another thing I appreciate is that the output sounds natural and well-structured instead of robotic. It has already saved me a lot of time when working on texts and small projects. I also noticed that the software continues to improve with regular updates and useful features. Overall, I’m very happy with this AI program and can definitely recommend it to anyone looking for a reliable and efficient AI assistant
March 14, 2026
Unprompted review
Compliments.
Hi there! I must say that Easemate ai gives a great service. I like to use it on my my photographs and collage artworks. I am using it for a while now, and I must say that I like the uality. Thank you! T.Svoboda artist
March 11, 2026
Unprompted review
Worst App – Feels Like a Scam
They advertise this as a free AI video generator, but that’s not true. When you try to generate a video, they first ask you to create an account. After signing up, they immediately ask for payment.
They also mention joining credits, but those credits don’t even let you generate the first video. If the service is paid, be honest about it instead of calling it free and wasting people’s time.
March 10, 2026
Unprompted review
Reply from Easemate
Thank you for sharing your feedback, and we’re sorry to hear about your experience. We strive to be as transparent as possible about our services, and we apologize if there was any confusion regarding our pricing or features.
To clarify, our platform does offer a free tier that allows users to access certain features without charge. However, some advanced features, such as video generation, may require the use of credits. These credits can be earned through activities like our daily check-in program, which allows users to accumulate credits over time without needing to make a payment. While it may take some time to gather enough credits for video generation, it is possible to use the service for free by consistently participating in these programs.
That said, we completely understand your frustration if this was not clearly communicated. Your feedback is invaluable, and we’ll use it to improve how we present our free and paid features to avoid any misunderstandings in the future.
Its really nice made and the staff is…
Its really nice made and the staff is very helpfull
March 10, 2026
Unprompted review
A bit disappointed-no subscription reminder
Hi I very much like using this product . However i hate the fact that I dont get a notification at the end of the month when monthly subscription ends. you just go ahead a recharge, i dont like that. That is not how it was before . i usually get a reminder which give me the option to tell you to go ahead or not.
March 5, 2026
Unprompted review
Reply from Easemate
Thank you for your kind words—we’re so glad to hear that you enjoy using our product! Your satisfaction means a lot to us.
We also truly appreciate your feedback regarding the subscription renewal process. We understand how important it is to have clear communication before any payment is processed, and we apologize if our reminder emails haven’t been reaching you as expected.
Please note that renewal reminders are typically sent a few days before the subscription ends. We recommend checking your spam or junk folder, as these emails may occasionally end up there.
If you'd like us to assist you in canceling the recurring payment or adjusting your subscription preferences, please reach out to us directly at support@easemate.ai. We’ll be happy to help resolve this for you promptly.
Excellent customer service and creative possibilities!
had a small issue with my credits not generating a video, but the support team (thanks, Warren!) handled it professionally and quickly. They restored my credits and even provided links to the generated content. EaseUS (EaseMate) is a great tool for anyone looking to push their creative boundaries, especially when working with AI face animation and music. Highly recommended for their proactive approach to customers!
March 5, 2026
Unprompted review
Fantastic experience
Fantastic experience. Great tools and ease of use.
March 2, 2026
Unprompted review
Rot in hell
Evil, evil people. Can't delete my account or cancel my membership, and when I tried to, the CEO was a complete ass. Rot in hell
February 3, 2026
Unprompted review
Reply from Easemate
Thank you for bringing your serious concerns to our attention. We fully understand your frustration and urgency regarding account deletion.
To proceed with account deletion, please log in to your account via the link below:
https://accounts.easeus.com/
Once logged in, expand Account Center on the left sidebar, go to Profile, then click “I want to cancel my account” at the bottom right to complete the deletion.
Thank you for your patience and support.
Difficult to navigate.
Just picking a random ai website to make cute Cat pictures and enchanting forests.
I struggled to find a way to delete my account, as I got too busy with other things in the end.
It took a while to get it deleted, but it finally is. Although it’s on a completely different website, there really should be a way to delete accounts on the website we originally made one on, or at least a link to the other website to do it there.
January 25, 2026
Unprompted review
Reply from Easemate
Thank you for bringing your serious concerns to our attention. We fully understand your frustration and urgency regarding account deletion.
To proceed with account deletion, please log in to your account via the link below:
https://accounts.easeus.com/
Once logged in, expand Account Center on the left sidebar, go to Profile, then click “I want to cancel my account” at the bottom right to complete the deletion.
Thank you for your patience and support.
Where have the video credits gone?
I’ve just started a monthly plan and have only created two image-to-video clips so far, each costing 180 credits for so-so quality videos compared to the competition. I now have just 520 credits left, which only allows a few more videos. This doesn’t line up with the advertised “60 videos per month”.I guess this assumes using the poorest video engine available.
I have given the plan another month because I got used to the layout, still looking for a better option, and I only need the 'text to images' feature. TIP: Keep all the links they give you after payment so you can cancel more easily, and not get auto-billed for another month.
January 24, 2026
Unprompted review
Reply from Easemate
We completely understand your confusion regarding the credit consumption and the "60 videos per month" estimate. Let us clarify: our website states that based on your credits, you can generate up to 60 videos per month. This estimate assumes using our most cost-effective models and default settings. Different models, parameters (such as resolution, duration, or quality), and even the complexity of prompts consume varying amounts of credits — and the exact cost is always displayed before you confirm generation. We apologize if this distinction wasn't clear enough in our marketing materials; your feedback will help us improve how we present this information.
Regarding video quality, we're sorry to hear your results only felt "so-so" compared to competitors. We're continuously working to improve our models, and feedback like yours helps us prioritize future updates.
About cancellation — we want to reassure you that if you ever encounter any issues cancelling your subscription, our support team is always ready to help. You can reach us directly via email at support@easemate.ai or through our live chat, and we will promptly assist you in cancelling. We never refuse legitimate cancellation requests.
Thank you again for your honest feedback and for giving us a chance to improve.
EaseMate steals your media and your personal data
They make it seem like you can generate a sample text2speech AI character for free, they make you upload a photo showing a clear face, they make you upload sample speech in file format, they make you sign up with your email address... then once they've got your image, your audio and your email address - that's when they finally let you know it isn't a free trial and the 5 minutes you've just wasted was simply for the purpose of giving them data. I hope the owners of the company suffer a prolapsed anus, or at least a distended rectum.
January 18, 2026
Unprompted review
Reply from Easemate
Thank you for taking the time to share your experience. We sincerely apologize for the confusion and frustration you encountered during your trial—this is certainly not the impression we want to leave with our users.
Regarding the points you raised: our intention is that before any AI feature is used, the interface clearly displays the total credits required for that specific task, so users can decide based on their available credits. We do not intend to hide this information until after you've uploaded materials. Additionally, our product does allow usage without signing up for an account for functions; registration is not mandatory.
We will immediately share your feedback with our product team to review whether the credit prompts are prominent enough and if the user flow can be made clearer.
Thank you for your patience and support.
Turned picture into upside down video.
January 11, 2026
Unprompted review
Reply from Easemate
We're sorry to hear your video came out upside down — that's definitely not the experience we want you to have.
To help our engineers investigate this issue more effectively, could you please provide more details about what happened? For example:
1. What type of image did you upload (selfie, landscape, screenshot, etc.)?
2. Which video generation model did you select?
3. Was the image showing correctly in preview before you clicked generate?
4. Did you notice any error messages or unusual behavior during processing?
You can share these details with us at support@easemate.ai, and we'll look into it right away.
Thanks for helping us improve!
Scam scam scam
December 22, 2025
Unprompted review
Reply from Easemate
We are very sorry to see you felt our service was a "Scam". We are a legitimate business striving to offer a valuable AI creation tool, so reading this is a clear sign that we missed the mark with you.
While your review is brief, we would like the opportunity to understand what led to this feeling. If you are willing, please email us at support@easemate.ai with more details. Whether it was a quality issue, a billing problem, or something else, we are here to listen and help resolve it.
It's so bad it feels like a scam
It's so bad it feels like a scam. You almost cannot usee any pictur to generate a video and when you luckily get a picture, it says error processing image.
November 20, 2025
Unprompted review
Reply from Easemate
We are truly sorry to hear about your experience.
The "error processing image" message you received is frustrating, and we apologize for the inconvenience. This type of error can sometimes occur due to temporary network instability—either on your local connection or when our system communicates with the AI models. In many cases, simply waiting a few moments and trying again, or switching to a different model option, can resolve the issue.
If the problem persists across multiple attempts and different images, we recommend connecting with our engineers through the online live chat service on our website. They can help investigate whether this is a specific compatibility issue or something else that needs to be addressed.
Thank you for your patience and for giving us the opportunity to make things right.
i just wanted a backflip
Asked GBT for the best AI video maker and it sent me to this website, at first it seemed good, everything was working and I took a while to create everything I needed for my first prompt to start working. when I clicked generate video, it said i needed an account... so i made an account and connected it to my google and then it says i need 30 credits to make a video, it didnt mention this before i made an account. the only way to get credits is to sign in everyday for 10 credits, so one video every 3 days, or spend $8 per month or $90 a year for ~14k credits, thats about 450 videos a year which isnt bad, if i wanted 450 videos, i just want a few to have fun with. so im mad that they lured me into creating an account for it for making me seem like i could just make it. jiggling keys infont of a child would be kinder than by showing us how easy it is to use their software but making us waste our time by filling everything out when it wont let me use it. my information is with this ai website that from what ive read from the other reviews isnt good anyways as the payment aint the best. i just wanted to see my friend do a backflip. audacity
November 14, 2025
Unprompted review
Scam alert: subscription never activates
Purchased a Lite subscription, got a confirmation email, but the system refused to register that my account had a Lite subscription. It continued to say I was on the "Basic"/free tier. Messaging their "live chat" did nothing and no one ever responded. I submitted to cancel the subscription, and they claim it's cancelled, but of course they do not refund the current month's fees. I believe this is their business model, to collect a single months' fees from users and not provide any services. The free tier does not give enough credits to generate anything, so one must purchase another sub to use the site.
October 20, 2025
Unprompted review
they have taken money from for 2 months…
they have taken money from for 2 months and i have never asked for their services and i dont know who they are.. so i ahve reported them for scam
November 2, 2025
Unprompted review
Reply from Easemate
We are very concerned to read your review and take your report of unauthorized charges seriously.
However, we would like to clarify our subscription policy. On our website, at the point of purchase, there is a clear statement: "Auto-Renew. Cancel Anytime." This means that when you sign up for a monthly plan, it will automatically renew at the end of each billing cycle unless you cancel it beforehand. You can cancel your subscription at any time by contacting our support team, and we will never refuse a legitimate cancellation request.
It's possible that you may have signed up for a free trial or a paid subscription in the past and forgotten about it, leading to these automatic renewals. If you did not intend to continue the subscription, we sincerely apologize for the confusion and frustration caused.
If you would like to cancel any future auto-renewals on your order, please email us directly at support@easemate.ai and our team will assist you promptly.
We appreciate you bringing this to our attention and giving us the opportunity to help.
Confusing!
Confusing!
Support is pathetic.
It never worked properly once!
Typical scam tactics.
Paid for a month, but the credits would never be enough to do the work.
October 3, 2025
Unprompted review
Reply from Easemate
We are truly sorry to hear about your experience.
Regarding your support experience - may I ask if you had reached out to our customer support team before leaving this review? If you did, we sincerely apologize that you didn't receive the help you needed. This is not the level of service we aim to provide, and we'd like to investigate what happened with your support interaction.
Regarding the credit system - I'd like to clarify how our credits work, as this might address some of your frustration. Different AI models and parameter settings (such as video resolution, length, or generation quality) consume different amounts of credits. When you're creating content, the interface clearly shows how many credits a specific combination will require before you confirm generation. This allows you to choose the option that best fits your needs and budget. We apologize if this wasn't made clear enough during your experience.
We appreciate you giving us the opportunity to address these failures.
Reply from Easemate
We are very sorry to see you felt our service was a "rip off." We are a legitimate business striving to offer a valuable AI creation tool, so reading this is a clear sign that we missed the mark with you.
While your review is brief, we would like the opportunity to understand what led to this feeling. If you are willing, please email us at support@easemate.ai with more details. Whether it was a quality issue, a billing problem, or something else, we are here to listen and help resolve it.
Could be a great tool. Sad.
Could be a great tool, but they take your credits and don't, at times, produce. I did sign up for a subscription, but account still shows free, Customer service is non existant. Finally got an email back after trying live chat 4 times.. nobody there... Told it was the weekend so would get back to me Monday, Lets see if they bother.
August 14, 2025
Unprompted review
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