Easilocks® Reviews 

3,159
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 494 reviews, reviewers had a great experience with this company. Customers frequently praise the fantastic quality of the products, highlighting how wonderfully natural they look and feel during everyday wear. People consistently appreciate the exceptionally helpful customer service team and the extremely fast delivery times provided. Some reviewers were not happy with certain items feeling much too large or difficult to fit securely on the head. However, some customers also noted that a few pieces appeared overly synthetic instead of matching their natural hair expectations. Additionally, a small group of consumers experienced minor issues with color matching or delivery costs.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the fantastic volume, excellent color... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the amazing products,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that shipping was... See more

Service

People report positive experiences with service, frequently praising helpful staff who provide great color... See more

Customer service

Users describe positive interactions with customer service, often praising helpful support and dedicated... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The customer service was excellent. The quality of the product very good Unfortunately I did not like the way the wig goes straight back from the band . It did not sit properly and looked very f... See more

Company replied

Rated 4 out of 5 stars

Wasn't sure of product to get or what colour, spoke to someone on WhatsApp, told me about products, sent a few head shots to her and she matched my colour up, going to buy the product now, great ser... See more

Company replied

Rated 4 out of 5 stars

I love easilocks but the clips couid be less abrasive on the scalp. Also, a new three piece set of clip ins could include that little bit extra for the " dovetail" effect on the framing of the face... See more

Company replied

Rated 4 out of 5 stars

The clips are exactly as described & work really well. The fact they have the tape strip already attached to the clip is exactly what I wanted. More expensive than other sites but I wanted to use a re... See more

Company replied


Company details

  1. Hair Extensions Supplier
  2. also in
  3. Hair Product Store

Written by the company

Easilocks Human Hair Extensions offers Award Winning hair extensions. Whether you are looking for a clip in ponytail or tape extensions we have it all. 🚚Fast Delivery 💎No Hidden Charges 😜Easy Returns ✨Free Virtual Colour Matching

Free Colour Matching Service

Written by the company

We are here to help💕
DM us with a picture of your hair in natural daylight and we will do the rest for you!✨

Contact info

Shop in Our Sale Now!

Save up to 90% off now, contact us for a FREE colour match now.

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(3,159)

484 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My stylist lizzie was brilliant at…

My stylist lizzie was brilliant at applying the hair so so friendly and helpful lovely experience

September 7, 2026
Unprompted review
Easilocks® logo

Reply from Easilocks®

Hey Jennifer,

Thank you so much for taking the time to leave us such a lovely review.

We really appreciate it !!

Have a lovely day xx

Lots of love,
Team Easilocks xx

Rated 2 out of 5 stars

Paid for next day delivery and didn’t…

Paid for next day delivery and didn’t end up getting them until 5 days later

September 2, 2026
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Reply from Easilocks®

Hi Danielle, We are very sorry to hear this I can see the order was due to be delivered the 2nd but was not delivered to the 4th :( were extremely sorry about the delay if you would like to contact our team at info@easilocks.com with your order details they can look into this and get you credited for the inconvenience.

Rated 5 out of 5 stars

Worth the money

Good quality. Happy with all my products.

August 28, 2026
Easilocks® logo

Reply from Easilocks®

Hey!

Thank you so much for the 5 star review!!

We really appreciate it xx

Have a great day 🙂

Lots of love,
Team Easilocks xx

Rated 5 out of 5 stars

Tried it on and it looks so good

Tried it on and it looks so good. Perfect match to my hair. Can't wait to wear it 😍

August 31, 2026
Easilocks® logo

Reply from Easilocks®

Hey Jennifer,

Thank you so much for taking the time to leave us such a lovely review.

We really appreciate it !!

Have a lovely day xx

Lots of love,
Team Easilocks xx

Rated 5 out of 5 stars

What a beautiful hair topper

What a beautiful hair topper. Very well made. I cannot wait to start using this A*****

September 1, 2026
Easilocks® logo

Reply from Easilocks®

Hey Kelly!

Thank you so much for the 5 star review!!

We really appreciate it xx

Have a great day 🙂

Lots of love,
Team Easilocks xx

Rated 5 out of 5 stars

Came into the girls very last minute on…

Came into the girls very last minute on a saturday evening before closing asking if they could put semi permanent extensions into my hair before an event the following friday. They could not have been more helpful, They didn’t have my colour in stock but Niamh took my number and was amazing at getting in touch and sourcing the right colour match for my hair, She had 4-5 different colour matches ready for me throughout the week and by friday had the perfect match. The morning of the event Shauna put them in for me and styled them exactly how I asked. 10/10 could not recommend more. Lovely experience

September 4, 2026
Unprompted review
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Reply from Easilocks®

Hey Saoirse,

Thank you so much for taking the time to leave us such a lovely review.

We really appreciate it !!

Have a lovely day xx

Lots of love,
Team Easilocks xx

Rated 5 out of 5 stars

I love everything I bought from…

I love everything I bought from Easilocks. Quality is top notch. There are cheaper ones put there that will most likely last you for a week or two but the ones I've had with Easilocks lasts for a long time

August 28, 2026
Easilocks® logo

Reply from Easilocks®

Hey!

Thank you so much for the 5 star review!!

We really appreciate it xx

Have a great day 🙂

Lots of love,
Team Easilocks xx

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Absolutely Amazing

⭐⭐⭐⭐⭐ Absolutely Amazing – My New Favourite Hair Topper!

I honestly couldn’t be happier with my experience with Easilocks! I purchased one of their hair toppers and it has turned out to be one of the best hair purchases I’ve made. 😍

The topper looks absolutely beautiful on. The colour, volume and overall finish blend so naturally with my own hair, and it instantly gives me the fullness I was looking for without feeling like I’m wearing a heavy or obvious hairpiece. I’ve received so many compliments, and most importantly, I feel so confident wearing it.

I loved it so much that I’ve already gone back and placed another order for more hair extensions! 😂 That probably says everything about how impressed I am with the quality.

But what really deserves recognition is Easilocks’ customer service. They have been absolutely amazing to deal with — friendly, helpful, responsive and genuinely interested in making sure I was happy with my purchases. Great customer service makes such a difference when ordering hair online, especially when you're trying to choose the right colour and product.

Between the quality of the hairpieces, beautiful results, great range and outstanding customer service, Easilocks has definitely won me over. I’ll absolutely be purchasing from them again and again and again and again and would highly recommend them to anyone looking for a gorgeous topper or extensions and all hair care products.

I LOVE YOU EASILOCKS AND YOUR HAIR PRODUCTS.

10/10 from me — one very happy customer! ❤️

August 17, 2026
Unprompted review
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Reply from Easilocks®

Hey Zena!

Wow, thank you so so much for leaving us such amazing feedback xx

We are so happy to hear this!
Have a wonderful day.

Lots of love,
Team Easilocks xx

Rated 2 out of 5 stars

Really disappointed after spending…

Really disappointed after spending around £150 on a lace topper and a U-part wig.

To be fair, the colour match on both was excellent. I had absolutely no issue with the colour at all. My problems were with the actual wearability of the products.

Lace topper:
The main problem was the lace. It was incredibly obvious against my scalp and I could not get it to sit flush or look natural. I repositioned it, adjusted the parting, trimmed it carefully, styled it and even tried dry shampoo to disguise the lace, but it still looked visibly like lace sitting on top of my head. The hair itself was nice, but for me the lace completely ruined the effect.

U-part wig:
This looked more natural because I could use my own hair around the parting, but it was far too heavy. The clips pulled on my fine hair to the point that I didn’t feel comfortable wearing it for long because I was worried about breakage.

Surely a huge part of the market for toppers and U-part wigs is people with fine, thin or flat hair wanting to add some volume and oomph? Having something so heavy that it pulls on the hair you do have feels completely counterproductive.

The cap also felt far too big and bulky underneath, despite me not having a small head, and after straightening the hair I then struggled to get it to hold a curl again.

The returns policy makes the whole thing even more frustrating. Once you have opened the packaging, you are effectively unable to return the product. But how are you supposed to know whether a wig or topper fits properly, whether the lace looks natural, whether the clips pull or whether the cap is suitable without actually taking it out and trying it on?

It basically means that by the time you discover a genuine problem with the fit or wearability, you have already rendered the item non-returnable.

The colour was genuinely great, but unfortunately that is about the only positive I can give. I now feel like I have wasted around £150 on two hair pieces that I simply cannot comfortably wear.

August 25, 2026
Unprompted review
Easilocks® logo

Reply from Easilocks®

Hi Jess,

We are sorry to hear you feel this way.
Please email our returns team if you are experiencing issues with your items, returns@easilocks.com

Kind Regards,
Team Easilocks.

Rated 5 out of 5 stars

Great

Thank you!!

August 19, 2026
Easilocks® logo

Reply from Easilocks®

Hey Rebecca,

Thank you so much for the 5 star review!!

We really appreciate it xx

Have a great day 🙂

Lots of love,
Team Easilocks xx

Rated 2 out of 5 stars

I am still waiting on several replies…

I am still waiting on several replies regarding not receiving one of the wigs I ordered.
It is a Shame as this is the only aspect I feel let down about.
My items were beautifully packaged , arrived quickly and the quality and also fit of the wig is amazing . The shampoo smells absolutely beautiful. Please help me sort this out !

August 19, 2026
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Reply from Easilocks®

Hi Theresa,

Thank you for the feedback.

I can see our team have emailed you, they are awaiting a response from you.

Kind Regards,
Team Easilocks.

Rated 4 out of 5 stars

The customer service was excellent

The customer service was excellent.
The quality of the product very good
Unfortunately I did not like the way the wig goes straight back from the band . It did not sit properly and looked very false.
I have ordered another style im sure will suit me better. Id recommend this company for quick order dispatch also

August 17, 2026
Easilocks® logo

Reply from Easilocks®

Hi Ann,

Thank you for the feedback.

Kind Regards,
Team Easilocks

Rated 5 out of 5 stars

Easilocks saved my wedding

Easilocks saved my wedding and customer service was amazing! The product looks great and managed to get an identical match

August 12, 2026
Easilocks® logo

Reply from Easilocks®

Hey Ashleigh!

We hope you had a wonderful wedding day !!

Thank you so much for taking the time to leave us such a lovely review.

We really appreciate it !!

Have a lovely day xx

Lots of love,
Team Easilocks xx

Rated 5 out of 5 stars

The online and chat facility is…

The online and chat facility is excellent. Great responses and quick as well as accurate helping with colour matches and general questions
I have bought so many if the extensions I wear them every day they make my fine hair so much easier to manage and don’t damage the hair
I just can’t be without them
I used to have permanent bonded extensions but I just don’t have the time to get maintenance
These are so much better and easier

August 20, 2026
Unprompted review
Easilocks® logo

Reply from Easilocks®

Hey Andrea,

Thank you so much for taking the time to leave us such a lovely review.

We really appreciate it !!

Have a lovely day xx

Lots of love,
Team Easilocks xx

Rated 4 out of 5 stars

I love easilocks but the clips couid be…

I love easilocks but the clips couid be less abrasive on the scalp.
Also, a new three piece set of clip ins could include that little bit extra for the " dovetail" effect on the framing of the face.
Apart from that, beautiful good value hair extensionss. X

August 10, 2026
Easilocks® logo

Reply from Easilocks®

Hi Ashley,

Thank you for the feedback.
Please ensure you are attaching the clips onto a durable amount of the natural hair for comfortable application.

Have a good day!

Kind Regards,
Team Easilocks x

Kind Regards,
Team Easilocks

Rated 5 out of 5 stars

My first ever hair piece!

This is my first time buying a hairpiece of any kind at all.
I have always had long thick hair but I now have alopecia so am looking for something suitable to maintain my "thick hair" look.
This piece is absolutely beautiful! For the price - especially as a 1st timer - it was a no brainer. The colour is a perfect match. The price is exceptional for such a luxury piece. I am learning as I go and unfortunately this is not suitable for my age and specific needs but its so beautiful I am donating it to my hairdresser so that she can offer it free of charge to a younger lady - maybe even a bride! I will definitely be buying from you again.

August 10, 2026
Easilocks® logo

Reply from Easilocks®

Hey,

Thank you so much for taking the time to leave us such a lovely review.

We really appreciate it !!

Have a lovely day xx

Lots of love,
Team Easilocks xx

Rated 5 out of 5 stars

Super customer experience

Super customer experience, fast delivery, amazing product! Im delighted with my pony tail

August 11, 2026
Easilocks® logo

Reply from Easilocks®

Hey!

Thank you so much for the 5 star review!!

We really appreciate it xx

Have a great day 🙂

Lots of love,
Team Easilocks xx

Rated 5 out of 5 stars

perfect

perfect, the delivery was very very fast and efficient and the hair extensions are perfect

August 11, 2026
Easilocks® logo

Reply from Easilocks®

Hey!

Thank you so much for the 5 star review!!

We really appreciate it xx

Have a great day 🙂

Lots of love,
Team Easilocks xx

Rated 1 out of 5 stars

I was told I could get a refund then…

I was told I could get a refund then once I requested one I was only offered a credit note. Not the same thing.
Tried the wig as I had to keep it. Horrible colour and itchy. Won’t be coming back definitely don’t recommend.

August 10, 2026
Easilocks® logo

Reply from Easilocks®

Hi Rhiannon,

We are sorry to hear you feel this way.

I can see our team emailed you all the return information and protocols.

Kind Regards,
Team Easilocks.

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