Easily Reviews 

Appallingly difficult to contact, slow to respond, no sense of urgency.

Issues affecting business continuity taking weeks to resolve.

Easily no longer have viable customer service. Even if it works, you have to wait 3-5 working days for each reply. How can you have a website down for that long? In my case, I've received no replies at all for over a week. I've been with them for many years and they used to be an excellent company. I'm now trying to move my domains to another company but that is tricky without paying lots of extra money because of the lack of customer service from Easily.

Edit: re their reply below- I have left Easily.co.uk. The time for them to reply was when I was a customer. It’s too late now.

Been with them for 20 years. Issues solved quickly.

Christopher has, once again, very quickly answered my questions and resolved the issue.

I’ve used Easily for many years as a reseller, but my recent experience has been deeply disappointing. There is now no telephone support, and email replies arrive days late, often without addressing the actual issue.

A client of mine was unable to receive email on any device (PC, iPhone, Tablet) apart from WebMail, which is almost impossible to integrate into other systems. The settings on Easily’s own website did not work. It took over six days to get a reply to my support ticket — and even then, the response simply asked me to confirm ownership of the domain, despite the fact that I had contacted them from the registered account email.

No technical help, no apology, and no progress.

When the client decided to transfer the domain away, I unlocked it and initiated a transfer-out request on October 8th. The system reported an error, which I immediately reported. Instead of resolving it, Easily repeated the same ownership request, already answered multiple times.

It took 13 days to receive the transfer-out code — many days beyond their own stated response window. Their closing line was “We are always here to help.” Sadly, that couldn’t be further from the truth.

Easily’s support now feels automated, disjointed, and unaccountable, with no route to escalate or speak to a human being. I will be moving all remaining domains elsewhere and cannot recommend their services to anyone who values responsiveness, reliability, or professionalism.

Christopher McG super - helped a great deal

I have been trying to resolve an issue of not being able to get my email whilst abroad - it started with me not being able to access my emails via laptop on 4th October - been emailing back and forth but no urgency and now I have lost email account on iPhone so have no way of accessing emails - I am writing this in the hope my case get escalated and help is given #2008935 a very frustrated customer

Ryan helped escalate a dns error I was having trying to migrate from a Google Workspace and got it sorted for me. Thanks Ryan

What is happening to Easily, we are working with them for decades, but support is appalling. None of the support emails are answered, you cannot call for support. There is nothing left of what it used to be

I was away when my domain renewal approached the expiry date, but noted there was a grace period so resolved to address it on my return. For some reason I could not find a way to renew it online during the grace period via my Easily account on the website. I contacted support and had a swift response, so it was swiftly resolved by the UK support team. It would be better if the grace period renewal can just be done directly online.

I had a problem of not receiving my forwarded mail from my domain alias. Christopher was very helpful in sorting out my problems. Thank you

Responded quickly and efficiently to help solve a problem caused by myself.

Always happy with this hosting company been with them for years , very helpful and quick to respond !
🙂👍 (Thanks to Christopher) ..

Can't add DKIM records to our DNS records. No response after several emails to their tech support over the course of 4 weeks. No phone number on their website. This appears to be the way to get a response from them!

Email simultaneously stopped working on computer and phone, and yet according to Easily this is a third party problem. Tried with different, ‘third party’ software and still it shows a password error - despite ensuring the password is correct. Easily’s response time is terrible, can take days for a one paragraph reply. I await the, ‘it’s a third party issue’ reply to this review!

Hooray, Easily UK support is back to how it used to be! Thanks Tracy for such a speedy and helpful response.

4 days and I’m still waiting for Easily to resolve my technical issue, despite a number of emails marked ‘Urgent’. I can’t access urgent emails, including flight details and have mentioned this on the emails I’ve sent them.

I’ve been a customer for over 25 years, but the very poor response times for support mean I’ll now go elsewhere when my renewal comes up. There needs to be a telephone support line or 7 day a week responsive support, as they used to have. Very disappointed. And still waiting to hear from them.

Christopher Mc Guinness responded to my initial POP query and subsequent follow up queries promptly and with extremely helpful advice. Thanks Christopher.

Over the past decade or so, we have owned a number of small companies within the Facilities Management, Property and Interior Design businesses and in the main, they have been handled by Easily for the larger timescale within this.

Given the varying complexity of the businesses mentioned, Easily have always worked with us if ever needed across the board, whether this has been technical, innovative or simply accounting queries, they have always been positive and prompt with their response.

Always very helpful and relatively quick responses. Sorry to leave but to stream line our business it was essential.