Eastbay Reviews 

Joke. Ordered shoes May 2nd 2020. It’s June 2nd and I have yet to receive my shoes. No updates from them. Tracking hasn’t updated, still showing the same date. Customer service is a joke and won’t answer their phone. They also won’t respond to emails. Luckily PayPal has a resolution center and they are investigating now so I can get my refund.

So my son ordered 2 pairs of Nike Tns on May 12th. We hadn’t read any of the reviews prior to ordering, so saying that we were anxiously nervous about ever receiving this order is an understatement. They had sent me confirmation emails, tracking numbers, even tho one of them didn’t work but I was happy to track one and just prayed the other pair was with it. Now I live in New Zealand so I knew there were going to be International delivery delays due to Covid-19. Today 5th June my sons order arrived! They were in perfect condition and they were the right pairs ordered and the correct sizes too. I couldn’t be more happy with the service we got from Eastbay! I know that you have been under pressure with bulk orders and inquiries but Thank you so much for your great work. Very happy Kiwi 😊

After placing an order with EastBay last week and seeing my order "Closed - Fully Shipped" with no tracking number I was a little concerned. Like others, don't even try to call their customer service line. I'm not sure if they are short staffed because of covid, but I tried multiple times and after 30 mins of wait time, gave up. After reading reviews here, I really started getting concerned that I would event get the shoes I ordered. But today, 4 business days after placing the order, my shoes were on my doorstep. Right size, color and had a return shipping label in case I didn't like them. I know there are a lot of bad reviews here and maybe I'm an exception, but other than trying to contact customer service, I had a great experience.

I placed an order for one pair of shoes (which was $140) from this website AND paid $30 in expedited shipping. It has been TWO MONTHS since I placed the order, and have received no tracking number, no update on the shipment, and no response from customer service. I will never buy from them again. Complete waste of time and money. At this point I just want my money back so I can spend it elsewhere.

Too bad I can't give less than 1 star maybe they should have a category for less stars-100 stars they charged my credit card for a pair of lebron 17 but then turned around and said my card was giving them problems but they still charged my card what is the problem if you charged my card then it went through payment was taken out of my card cause it still hasn't been put back please just tell me what is the problem I've tried calling only to wait 1hour and a half and still no one answered put my money back please

Also ordering from Canada - absolutely terrible experience. Order 3 weeks ago a pair of Nikes I cant get here. Was fine with paying in USD, just wanted to have the shoes. Tracking is a joke, they dont send you the UPS tacking number thus have no idea if these shoes are coming or not. Can't get through on phones or email - using Covid as an excuse is also shameful. Plan on requesting a charge back this week if my shoes don't arrive. Zero customer support form this company, but happy to take you money.

Will update once I get my shoes but I searched everywhere for these shoes and Champs and Foot locker won't ship to Canada. I was sad cause I couldn't order but EastBay can ship to Canada whoooooo.
I had to pay USD currency but I didn't care cause that's how bad I wanted these Nike air Max Plus shoes. So I ordered them May/28/2020. I will write a review soon on shipping from the States to Canada. I think I have to pay customs but it's still worth it! These shoe's are so hard to find in 🇨🇦

Almost June.24/2020 and still NO shoes asking for a refund and asking credit card to launch a investigation to get a refund and report them as a scam ffs so pissed

I ordered a pair of sneakers over two weeks ago and over a week ago received a tracking information email. For the last few days I have been checking the tracking link and nothing has been updated. USPS says the label was made but that was it. I emailed customer service a couple days ago and no response. I called the customer service number and was on hold for over an hour. Someone finally answers (very unpleasantly) and pretends she couldnt hear me and hung up on. I went on their website to check the status of my order and it says order has been fully shipped. This has been the absolute worst experience for a pair of sneakers that cost $200 bucks that I still dont have smh.

Just horrible. I ordered some shoes from them, but wanted to cancel the order 2 hours after the purchase. I tried to call them but had to wait 40 mintes, and i Just hang up. I tried to send them a mail, but they dont answer. Unprofessional.

I ordered shoes and did not receive them (longer than 5-6 days as it stated). I tried the chat option but this does not put in contact with a customer support representative. It only gives you search options. I tried calling support and I was on hold for 60 minutes just for them to track the package. If they would add the tracking number in the order status page I would not have wasted an hour of my time.

I order Jordans for my son on 12/14/19. Got confirmation email with size 10 men's big as day in the description. Got the package opened it and they sent me a toddler size 10 with the shipping papers saying men's 10. That wasn't a mistake. Everybody was trying to get the Bred 11's on release date. I called and they said they don't know what happened. Yeah ok. They refunded my money, but of course they were sold out. I'll never order from them again. I've been using Eastbay since 1992.

Terrible customer service, can't return or communicate.
I tried to return my shoes to get literally half size bigger and not only did it say the barcode on the paper didn't forward to anything and it didn't exist, but the order number that I plugged in apparently also didn't exist. It's like they are purposely trying to block off all communication with me so my order doesn't even exist. I was on hold for an hour and they didn't respond to my email, either. Complete waste of $100, and now I can't even wear the shoes I was so excited to buy. Don't buy from here.

I have used Eastbay for years and they had good service. Have been on hold for so many hours they can have the damn shoes. Horrendous use of blaming Covid-19.
They sent shoes to wrong place, ruined 16 year old birthday and no phone response and deleted email. Do not use until returns to normal. Prefer they just say no one on phones. When they answer after two hours it disconnects. They can have the 74 dollars, just lost a customer for life

I placed an order last week. I received part of it yesterday then I got another email stating that it would be delivered Friday. I checked this morning and it said it was cancelled. I called sat on hold for 45 min got disconnected called back and sat on hold for 55 min. Then I was told they did not have my size when I placed the order. They should never have let me place the order then I should have not gotten an email they would be here tomorrow most importantly I should have received an email that they did not have her size. So on the phone I asked if they had a size bigger they did but they could not update my order over the phone that I had to go back online. No thank you. Why so they do not have the size again. Oh by the way the site still says they have the size I ordered even though they do not have in stock. Now I have to see if I can find the right size and get it here in a couple of days. If my daughter did not take the tags off of the stuff I already ordered I would have sent back and bought from a company that actually takes accountability and does what the can to fix there mistake. This is the worse customer service I have ever experienced in my life.

I can’t even get threw on the phone won’t even ring. Hangs up after 30 sec and I’ve sent 3 emails no response at all. Absolutely worst customer service I’ve seen yet. Double charged me for a shoe. It’s ok after 30 days I’ll file with PayPal to recover my lose.

bought a jump rope, after one use it squeeks every rotation and after two more weeks it split in the middle, absolute garbage customer service on refund policy

Can't even check out on their site. Lost a customer.

I ordered a size medium pair of shorts and they sent me a XL jacket! I’ve been waiting two weeks for a refund, terrible customer service.

I ordered a shoes for my son and East bay sent me a used shoes. Very disappointed and disgusted unbelievable. Never will I ever ordered from East bay again 😔😔😔😔.

I paid 500 for four items which in the check out said 300 THEN.. They stole another 360 of my credit card and THEN stole another 110 WITHOUT my consent. I have tried to contact but they do not answer the phone or email back. This site cost me over a thousand dollars 😡😡😡