Eastwood Reviews 

248
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the helpful staff and the fast shipping service provided for many items like paints and specialized tools. Many buyers appreciate the strong performance of products such as the rust encapsulator and various coatings used in their projects. However, some customers also noted frustrating issues with incomplete shipments, delayed orders, and occasional missing parts. Some reviewers were not happy with unexpected color mismatches on custom paint and damaged packaging received during transit. People also mentioned difficulties when trying to resolve problems through customer support channels regarding returns and exchanges.

What people talk about most

Product

Consumers find product quality to be a mix of satisfaction and disappointment, as while many reviewers praise... See more

Order

Reviewers mention mixed feedback about order experiences, as many customers appreciate quick shipping times... See more

Quality

Customers had ambiguous experiences with quality, as many reviewers praised the well-built items, excellent... See more

Staff

Users describe positive interactions with staff, frequently highlighting knowledgeable sales personnel,... See more

Delivery service

People report ambiguous experiences with delivery service, as many consumers praise the exceptionally fast... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Unfortunately the aerosol spray had no color/tint to it. Seems like it was just a clear I was spraying. Not worth the cost would have been better off to try a Rust Olem color that was close.

Company replied

Rated 3 out of 5 stars

The product appears to work fine. It was just applied a day ago. The reason I rated this a 3 was the shipping charge of 15.78. I think that was excessive considering my order was 12.57. My fault for n... See more

Company replied

Rated 3 out of 5 stars

Price on Facebook ad was not honored at checkout. Company representatives gave an excuse that they cannot control when the ads run. I know for a fact this is not true. And even if it were true, you sh... See more

Company replied

Rated 3 out of 5 stars

Did you know Eastwood gives. Veteran's discount? They hide it so you have to call in your orders. Eastwood also doesn't notify customers if items are on back order. Also, this is NOT an American made... See more

Company replied


Company details

  1. Auto Parts Store
  2. also in
  3. Auto Body Parts Supplier
  4. Car Equipment Accessories Store

Written by the company

Since 1978 Eastwood as been designing innovative products for the Automotive DIY Community. Our in house designed products are made with our customers in mind.


Contact info

3.5

Average

TrustScore 3.5 out of 5

248 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.5

All reviews

(248)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

Store is well organized and clean...nice displays. Employees gave informed recommendations, and guided my purchasing.....they couldn't be more helpful. I will be back.

April 30, 2023
Unprompted review
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Rated 5 out of 5 stars

Good quality productd!!

It's been a while since I purchased anything from Eastwood but came back from the good quality of product and and other merchandise I've purchased in the past.

April 17, 2023
Unprompted review
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Rated 5 out of 5 stars

Great fasteners, OEM quality.

Great fasteners with the quality that meets OEM standards and the compartments are divided and labeled for great organization. I would recommend them for various body or interior work on classic cars and trucks.

March 14, 2023
Unprompted review
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Rated 5 out of 5 stars

Fast shipping, good website

My order was shipped out the same day, website is good. Free shipping to Canada would encourage me to buy more often, except for that all is good.

March 3, 2023
Unprompted review
Rated 1 out of 5 stars

QST 30/60 junk or lemon

I have had multiple failures of the start/run capacitors, controller and limit switch. The May 2022 fix included an updated controller and limit sw and I've replaced oil and filters as spec'd as well as PURCHASED the "recommended" water bottle and auto drain kits to drain H2O from the oil and minimize condensation in the tank and yet the unit has failed again, on a late Friday night when it was seeing no use just filling the tank and their gone for the weekend. It's not bad enough that customers have to install replacement parts, even replacing the QST 30/60 as was done the first time it was up to the customer to get this 400lb beast back on a pallet and in it's original shipping crate and prep for freight pickup to return as was the case with the first failure, since then it's been parts only. I will say they haven't charged me for replacements, I think this latest makes 6 failures of the first replaced unit, that's like 6 to 7 failures in about 3 years... I'm hoping Monday or sooner ha ha I'll get a call informing me that the unit is either poorly engineered and given a full refund for all expenses to date or a lemon which will be replaced by a quality unit or equivalent substitute but I'm not confident of any satisfactory mitigation of the issue and am hesitant to continue doing business with a company that sells such inferior products. I'll buy from Harbor Freight first if that's the case a lot of the same tool sources for less $$.
BC

March 4, 2023
Unprompted review
Eastwood logo

Reply from Eastwood

Hi Bob! We are so sorry to learn of your experience. Unfortunately when it comes to replacing products there is no other option then asking the customer to package the return appropriately as shippers will not pick up the return unless it is prepared for shipping. Because of this we must rely on our customer to prep the return and there is simply no way around it.
We highly recommend speaking with our Technical Support if you are continuing to have issues with your product. While manufacturer defects are rare, they do happen and we can only apologise for any inconvenience this has caused.

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Rated 1 out of 5 stars

Great product,terrible shipping

February 6, 2023
Unprompted review
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Reply from Eastwood

We are very sorry to learn shipping was not to your expectation. If you have not done so already, please be sure to contact Customer Support regarding any damages. Thank you

Rated 5 out of 5 stars

Mr G says, It's a buy!

Completed Mr. G's welding class in Hackensack, then started looking for a welder... not too big, not a toy, but just right. Got the Eastwood 180, does MIG gas/no-gas and includes a spooler for aluminum, is also 120/240 for maximum flexibility. Shipped in 1 day! So far I love it. Lots to learn but I don't think I'll out grow this.

February 4, 2023
Unprompted review
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Rated 1 out of 5 stars

There was a fraudulent charge on my…

There was a fraudulent charge on my PayPal for $400 fit an item shipped to Texas (I'm in Australia) contacted then multiple times, no response

January 29, 2023
Unprompted review
Eastwood logo

Reply from Eastwood

Hello! We are so sorry to learn this happened! All fraudulent charges need to be reported by the account holder to the financial institution to be addressed. Thank you

Rated 5 out of 5 stars

More tools…more money

More tools…more money. Ordered a solid river kit. Came 2 days later. I have never had a bad experience with these guys and I have ordered a lot of stuff from them. Even had to send back a small welder because I wasn’t 100% satisfied with the process. I will continue to look here first for any future goodies that I just have to have. Keep up the good work guys and gals.

January 25, 2023
Unprompted review

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