Eastwood Reviews 

248
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention the helpful staff members who provide expert guidance and wonderful communication during purchases. Many buyers find that items arrive quickly and appreciate the reliable quality of the various paints and tools available for their restoration projects. Though some customers experienced problems, reviewers noted challenges with unexpected paint color variations and damaged components upon delivery. Others also pointed out difficulties when dealing with customer service responses and very strict return policies. People occasionally encountered items missing from their packages or experienced unexpected delays with their shipments.

What people talk about most

Product

Clients share ambiguous opinions on product, as some consumers express deep satisfaction with custom OEM... See more

Order

Reviewers express mixed feelings regarding their order experiences. While some consumers praised fast... See more

Staff

Users describe positive interactions with staff, frequently highlighting knowledgeable sales personnel and... See more

Quality

Customers consistently note ambiguous experiences with quality, while some consumers praise the well built... See more

Customer service

People report ambiguous experiences with customer service, as some reviewers praise the helpful staff, fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is my second order with Eastwood and I’m very satisfied with my purchase and their service. I ordered Eastwood Rust Converter and Eastwood Rust Encapsulator Paint. My order arrived quickly and th... See more

Company replied

Rated 4 out of 5 stars

I ordered a touch up paint kit on July 9… but it did not arrive until July 25. So plan ahead. But the product is very good… with the primer, base color, pearl (metallic) and clear coat steps. The kit... See more

Company replied

Rated 3 out of 5 stars

Unfortunately the aerosol spray had no color/tint to it. Seems like it was just a clear I was spraying. Not worth the cost would have been better off to try a Rust Olem color that was close.

Company replied

Rated 5 out of 5 stars

Ross lended his true expertise to help me choose a specific product for my application. I was concerned that some obvious Eastwood product choices were not optimal for internal coating that would both... See more

Company replied


Company details

  1. Auto Parts Store
  2. also in
  3. Auto Body Parts Supplier
  4. Car Equipment Accessories Store

Written by the company

Since 1978 Eastwood as been designing innovative products for the Automotive DIY Community. Our in house designed products are made with our customers in mind.


Contact info

3.5

Average

TrustScore 3.5 out of 5

248 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.5

All reviews

(248)

59 reviews in the last 12 months

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Rated 3 out of 5 stars

The product appears to work fine

The product appears to work fine. It was just applied a day ago. The reason I rated this a 3 was the shipping charge of 15.78. I think that was excessive considering my order was 12.57. My fault for not paying attention. I would have checked out other companies as I am sure I could find lower shipping charges. Next time I will.

August 13, 2026
Unprompted review
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Reply from Eastwood

Thank you for your feedback. We’re glad to hear the product is working well so far, and we completely understand your concern regarding the shipping cost. We appreciate you sharing your experience and will be sure to pass your comments along to our team.

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Rated 1 out of 5 stars

Product bundle

Product bundle: Welding 101, Metal Fab 101-MIG patch panel, Metal Fab 101-how to build a fab table,
Metal Fab 101-TIG patch panel.
Absolute waste of 100 bucks and time. Mostly a product commercial that you have to pay for. Very low amount of information to learn stuff. Much better educational information on You Tube. If your looking to learn to do things, stay far, far away from these series.

August 10, 2026
Unprompted review
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Reply from Eastwood

Thank you for the candid feedback. We’re sorry the bundle didn’t provide the depth or value you expected. We appreciate you sharing your experience and will use your comments as we continue working to improve our educational content.

Rated 2 out of 5 stars

Lesson learned

Lesson learned, Painting out of the spray can and it looks it too. looks like someone threw sand at it. i don't recommend using the spray can.

August 9, 2026
Unprompted review
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Reply from Eastwood

We’re sorry to hear the spray finish didn’t turn out as expected. We understand how frustrating that can be, and we appreciate you sharing your experience and feedback with us.

Rated 5 out of 5 stars

Excellent

The things I have ordered from Eastwood, paints, sealers etc have been of excellent quality and shipped to me in a very reasonable amount of time. I have zero complaints with this company and I will not hesitate to buy more from them.

August 5, 2026
Unprompted review
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Reply from Eastwood

Thank you for the great feedback! We’re glad you’ve been happy with the quality of our products and shipping. We truly appreciate your business and look forward to serving you again!

Rated 1 out of 5 stars

Hidden Return Costs – Think Twice Before Buying

I would never buy from Eastwood.com again.

Be aware that if you need to return an item, they charge a 10% restocking fee and you also have to pay the return shipping costs yourself. That's an expensive penalty just for returning a product.

If you buy the same item through Amazon, you may pay a slightly higher price, but you'll avoid these unnecessary return costs and have a much better return experience.

Very disappointing return policy and not customer-friendly. Make sure you're 100% certain before ordering.

June 25, 2026
Unprompted review
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Reply from Eastwood

We’re sorry to hear about your frustration with our return policy. We understand how restocking and return shipping fees can make a return feel costly, and we appreciate you sharing your feedback. We’ll be sure to pass your concerns along to our team.

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Rated 5 out of 5 stars

This was my first order with Eastwood

This was my first order with Eastwood. I have seen them and have checked out some of their items in the past, but really never moved on anything. This time the deal was too good to pass up and I placed my order for a great beginner Powder Coating gun. This thing is great and so was the ordering process and shipping time! I will definitely be ordering from them again!

July 18, 2026
Unprompted review
Eastwood logo

Reply from Eastwood

Thank you for choosing Eastwood for your first order! We’re thrilled to hear you’re enjoying your powder coating gun and had a great experience with the ordering and shipping process. We look forward to serving you again!

Rated 2 out of 5 stars

Haven’t received order yet

Haven’t received order yet. Took a week before ordered shipped.

July 29, 2026
Unprompted review
Eastwood logo

Reply from Eastwood

We’re very sorry for the delay and understand how frustrating it is to still be waiting for your order. Please email us at help@eastwood.com with the subject line REVIEW so we can look into the shipment and assist you directly.

Rated 1 out of 5 stars

They sent 1 of 3 items for my project

They sent 1 of 3 items for my project. Have called twice. You can't speak to anyone outside of their Call Center so once you make an order if there's any Glitch YOU'LL BE SCREWED Like Me. Nearly 600.00 and No Product going on week 2 plus.

July 27, 2026
Unprompted review
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Reply from Eastwood

We’re very sorry for the incomplete shipment, lack of updates, and frustration this has caused. We understand how disappointing this is, especially with nearly $600 tied up in your order. We’ll be reaching out privately to look into this and help get it resolved.

Rated 4 out of 5 stars

Product Takes Weeks to Arrive but it’s very good.

I ordered a touch up paint kit on July 9… but it did not arrive until July 25. So plan ahead. But the product is very good… with the primer, base color, pearl (metallic) and clear coat steps. The kit gave much better results than the touch up paint package offered by the Hyundai dealer.

July 8, 2026
Unprompted review
Eastwood logo

Reply from Eastwood

We’re very sorry for the delay and completely understand your frustration, especially with your daughter leaving for college soon. Please email us at help@eastwood.com with the subject line REVIEW so we can look into your order and provide an update.

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Rated 5 out of 5 stars

good stuff i like bought a quart to…

good stuff i like bought a quart to check it out ill be buying more to do my classic car ..good product covers well and actuelly drys fast i think ...wear gloves people it sticks,,,,,,i like how easy it is to apply its like black paint......but not,,,,,,,,,,,anyway i would give it a new name called Good Stuff.............hahaaaaa

July 10, 2026
Unprompted review
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Reply from Eastwood

Thanks for the great review! We're glad you liked the coverage, fast drying time, and easy application. And you're absolutely right—gloves are a smart idea! We appreciate the "Good Stuff" name suggestion too. Enjoy your classic car project!

Rated 5 out of 5 stars

Very good service

July 4, 2026
Unprompted review
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Reply from Eastwood

Thank you for the kind words! We’re glad you received very good service and truly appreciate your support.

Rated 4 out of 5 stars

Goodbye Rust

This is my second order with Eastwood and I’m very satisfied with my purchase and their service. I ordered Eastwood Rust Converter and Eastwood Rust Encapsulator Paint. My order arrived quickly and the products worked as expected. Thank you Eastwood.

June 13, 2026
Unprompted review
Eastwood logo

Reply from Eastwood

Thank you for choosing Eastwood again! We're thrilled to hear you're happy with both your experience and the results from our Rust Converter and Rust Encapsulator Paint. We truly appreciate your continued support and look forward to helping with your next project!

Rated 1 out of 5 stars

I wish there was a way to rate no…

I wish there was a way to rate no stars. Long story short, I ordered something as a Christmas gift, it came incomplete days before Christmas, when I called they said because it was on backorder and had been for months, I told Debbie I had the screenshot of the order and nowhere did it say backordered. Then she gave me a hard time about not being able to cancel the order until I had to literally scream at her to cancel and refund the order. She said she did and sent me an RMA. I told her I didn’t want to pay shipping because this wasn’t my fault, she said I wouldn’t. Well, all lies, order was never canceled, I was going to have to pay $108 to ship back $19 worth of a $150 order, and I never was shipped the “backordered” part of my order. Eastwood steals. Lies. And turns a blind eye as long as they get their money. Screw the customer. And Debbie kinda sucks too tbh.

December 13, 2025
Unprompted review
Eastwood logo

Reply from Eastwood

We’re very sorry for the frustration and inconvenience this caused.. This is not the experience we want any customer to have. We apologize for the incomplete order, the confusion around the backorder, and the difficulty you had trying to resolve it. We have reached out privately to review what happened and work toward making this right.

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Rated 1 out of 5 stars

Cans were all smashed inside the box

Cans were all smashed inside the box. Spray can tops knocked off.

June 11, 2026
Unprompted review
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Reply from Eastwood

We’re very sorry to hear your order arrived damaged. We understand how frustrating it is to receive cans smashed and spray tops knocked off, and we sincerely apologize for the inconvenience. We’ve reached out privately so we can help make this right.

Rated 5 out of 5 stars

Everything they did was exemplary

Everything they did was exemplary. Shipped very quickly, responded to situations immediately and positively. An excellent experience. 6/1/

June 1, 2026
Unprompted review
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Reply from Eastwood

Thank you for the great review! We’re glad to hear everything went smoothly and that you had an excellent experience with our shipping and customer service. We truly appreciate your support!

Rated 3 out of 5 stars

Shady business practices

Did you know Eastwood gives. Veteran's discount? They hide it so you have to call in your orders. Eastwood also doesn't notify customers if items are on back order. Also, this is NOT an American made product company. Don't be fooled into thinking otherwise. Maybe you can search their website and find that they sell Chinese made products but that's not prominently displayed. I couldn't say if their products are good or bad. I'm still waiting on an order. I just found out it should get to them a month from now. Oh, customer service isn't helpful or polite and their phone system has a lot of noise. I could almost hear another conversation whenever the person trying to help me paused making excuses.

May 28, 2026
Unprompted review
Eastwood logo

Reply from Eastwood

We’re sorry to hear about your experience and understand your frustration. We’ve reached out to you privately so we can look into your concerns further and work toward a resolution.

Rated 5 out of 5 stars

The paint products were everything…

The paint products were everything advertised and then some! Matched color perfectly! This was the first time I have ever attempted to paint or touch up an automobile. It was extremely easy, effective and efficient, and looked professionally done in most areas! Those areas that did not look professionally done were due to my lack of experience and abilities as a automotive painter(hahaha)!! When I finally stop kicking myself for the mistakes I made, I will definitely purchase this product again to correct my errors.

May 15, 2026
Unprompted review
Eastwood logo

Reply from Eastwood

Thank you so much for the fantastic review! We’re thrilled the color match was perfect and that the product made your first touch-up experience easy and successful. You did great—practice makes perfect, and we’ll be here whenever you’re ready for the next round!

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Rated 1 out of 5 stars

Too bad there isnt 0 stars

Too bad there isnt 0 stars
This compamy has will never reply when theres a issue about their products I dont see whats the point of having a chat box that never reply when you need help with something bbut will reply when you show intrest in purchasing their products. Their equipment always breaks down because of cheap parts they use and their auto paint especially their OEM paint doesnt ever match what a joke of a online company they are.

April 23, 2026
Unprompted review
Eastwood logo

Reply from Eastwood

Hello, thank you for taking the time to share your feedback, and we sincerely apologize for the experience you've had. We completely understand your frustration, and this is not the standard of service or quality we strive to provide. Your concerns regarding our response times, equipment, and OEM paint are being taken seriously, and we would love the opportunity to make this right. We will be reaching out to you privately to address your concerns personally. We truly value your feedback as it helps us improve, and we hope to restore your confidence in Eastwood.

Rated 5 out of 5 stars

The website worked great

The website worked great. Everything got here quickly and got everything. We ordered originally.They said that one of the clamps would be late, but it came with everything else.So that was nice

May 7, 2026
Unprompted review
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Reply from Eastwood

Thank you for your kind review! We’re glad everything arrived quickly and that your full order, including the clamp, showed up sooner than expected. We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Customer Solutions Rep Bridgett to the Rescue!

I ordered two sets of four engine cleaning brushes (item no. 46035). The wire handle on one of them is 18" long. The shipping department used an undersized box, and they bent it at 90° so it would fit. They even distorted the box to make it fit.
I called Customer Solutions and spoke to Bridgett. She said that she would reorder the brushes for me right away. She made a notation for them not to bend the long brush.
I asked her for an Eastwood sticker, and she said that she would mail some to me separately.
Bridgett is a superstar Customer Rep. She was highly professional, efficient, courteous, and patient. I know that she took the necessary steps to avoid having the same problem happen again. I could hear her keyboard clicking away as she was repeating what I was telling her. Thanks, Bridgett!

April 30, 2026
Unprompted review
Eastwood logo

Reply from Eastwood

Thank you for sharing your experience—we’re really sorry about the shipping issue, but glad Bridgett was able to turn things around for you. We’ll be sure to pass along your kind words to her—she’ll really appreciate it!

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