Useless, I ordered an item and was told it would be delivered on March 26. I am still waiting for it. Each time I call i am told it will be delivered the next day but nothing. I have emailed them with... See more
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My order came 8 days later BUT Easyequipment customer service did best they can. cheeky delivery driver/s (third party) action caused that but hey! Good customer service , early to say something ab... See more
Company replied
We liked the price and the product looks excellent. The delivery was delayed which was inconvenient and when delivered the kerbside delivery meant we had to find help to man handle the unit over a co... See more
Company replied
Absolutely brilliant, really kind and helpful as I had a slight problem of one broken dinner plate. I had a replacement within a week. I also bought a deep fat fryer, again the guys were super help... See more
Company details
Written by the company
Welcome to EasyEquipment, where we redefine simplicity in commercial catering equipment solutions. With a steadfast commitment to quality and customer satisfaction, EasyEquipment has established itself as a trusted provider in the food service industry. At EasyEquipment, we specialize in offering a wide range of high-quality catering equipment and supplies to meet the diverse needs of our customers. Whether you’re a restaurant owner, a catering service provider, or a hospitality professional, we understand the importance of reliable, efficient equipment in your daily operations. Our product catalogue features everything from cooking appliances and refrigeration units to kitchen utensils and dining essentials, sourced from leading manufacturers known for their durability and performance. Each product is carefully selected to ensure it meets our stringent quality standards and delivers exceptional value. What sets EasyEquipment apart is our dedication to customer service excellence. We strive to make your purchasing experience as straightforward as possible, with knowledgeable support available to assist you at every step. Our team is committed to understanding your unique requirements and recommending solutions that best fit your business needs. Join countless satisfied customers who rely on EasyEquipment for their catering equipment needs. Discover why we are trusted by businesses nationwide for superior products, competitive pricing, and unparalleled service. Experience the ease of shopping for commercial catering equipment with EasyEquipment. Your success is our priority
Contact info
Bilbao Street, BL1 4HH, Bolton, United Kingdom
- 0333 3443 979
- sales@easyequipment.com
- www.easyequipment.com
3.3
Average
2K reviews
Hasn’t replied to negative reviews
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Good replacement service. first item sent was faulty but…
The first item sent was faulty but swiftly replaced.
May 10, 2024
Reply from EasyEquipment
Hi Michael,
Thank you for sharing your experience and your feedback. I'm so sorry that you initially received the goods damaged. While we do our best to ensure quality, incidents can occur during storage or transit.
Nevertheless, I'm glad you received the replacement in satisfactory condition. We're hoping to serve you better with your next purchase.
Best Regards,
Eithan W.
Customer Service Manager
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Bought a few dishwashers and not long…
Bought a few dishwashers and not long out of warranty 2 broke down. Easywash were not able to get the parts required to fix either of them so had to buy new dishwashers! They simply are not interested in helping. They told me to try a DIY store for the parts!!
June 5, 2024
Unprompted review
Reply from EasyEquipment
Hi Russty,
Thank you for sharing your feedback with us. I understand your disappointment in expecting these parts to be available when your unit starts acting up. I'm so sorry for any inconvenience this has caused you.
Our warehouse team strives to maintain adequate stocks of parts, but availability can be impacted by factors such as demand and sourcing from overseas manufacturers. As a result, ordering and delivery times may vary, sometimes taking weeks or even months.
I truly appreciate your patience and understanding in this matter.
Best Regards,
Eithan W.
Customer Service Manager
Ordered a new salad fridge with glass…
Ordered a new salad fridge with glass surround,
great product and agreat price.
Becca Martin sorted a small issue out quickly and without fuss
Can recommend
May 28, 2024
Reply from EasyEquipment
Hi Andrew,
Thank you for your wonderful review! It's fantastic to know that you're happy with both the product and the price.
Our team strive to provide excellent service, and your positive feedback is truly appreciated.
We can’t wait to welcome you back for another outstanding experience.
All the best,
Easy Equipment
The Company name says it all
The Company name says it all. Easy to contact, easy to order easy to deal with.
May 28, 2024
Reply from EasyEquipment
Hi Richard,
Thank you for your good words and for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best Regards,
Eithan W.
Customer Service Manage
Reply from EasyEquipment
Hi Bartley,
Thank you for your good words and for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best Regards,
Eithan W.
Customer Service Manage
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Check the terms and conditions, really, no guarantee of any sort of quality of product or upholding any standard. Email thread of 100+ emails to get one dishwasher fixed, you don't want this stress.
What went wrong? Everything. How can the company improve? Care about the customer.
They have a disclaimer for every little thing possible to never be held to any standard, and by standard, I mean functional.
5 months to get a dishwasher fix and 100+ emails during that period, they can't even order the correct parts for their own machine for christ's sake and takes 2 weeks just to 'check' and 'label.' Mind you, just the 'ordering the part' aspect took a whole month.
They also have a seperate manufacturer probably on the other side of the world, a seperate third party engineer company and none of them bother to speak with each other and so you can guarantee any warranty process will take a damn long time.
Trust me on this, the stress and the length of time it takes to fix the machines, which by the way stopped working after a measly two months, you lose more money than you gain in a commercial business using their machinery.
Expectations: Expect to be told 'please wait while we check on this for you, we'll be in touch'
'We are currently contacting the manufacturer about the situation.'
Whoosh, a week goes by
'We are doing our utmost best to pursue this matter and will keep in touch'
Whoosh, oh look, a month has gone by.
I have never experienced such an utterly irresponsible company that doesn't take the slightest responsibility for anything and dealt with such a stressful experience for any product or service I have ever purchased.
Really, spend a bit more because it's absolutely not worth it and I'll never get that time back basically spending 2 hours a day 3 days a week for 5 months chasing it up and they make it sound like a fix is around the corner at every juncture.
May 31, 2024
Unprompted review
Reply from EasyEquipment
Hi,
We deeply apologise for the distressing experience you've encountered with our service and product. It is clear that we have fallen short of the high standards we set for ourselves and, more importantly, the standards you expect and deserve. Your feedback is incredibly important to us, and we are truly sorry for the inconvenience and frustration you've endured.
We understand that the lengthy repair process, coupled with the communication breakdown between our teams and the manufacturer, has caused significant inconvenience and frustration. Rest assured that we'll review everything that happened with your ticket and take the necessary action to improve our service and efficiency to prevent such issues from recurring.
Thank you for your patience and understanding throughout the process.
Best Regards,
Eithan W.
Customer Service Manager
all good and delivered safely
May 24, 2024
Reply from EasyEquipment
Hi Bartley,
Thank you for your good words and for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best Regards,
Eithan W.
Customer Service Manager
Reply from EasyEquipment
Hi Callum,
Thank you for your good words and for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best Regards,
Eithan W.
Customer Service Manager
Arrived late, doesn’t match description
Ordered for next day delivery, they didn’t send out on time so it arrived late
The fryer I ordered doesn’t match the description as it states it can cook in large batches which the staff agree it cannot, it also claims it can get back up to temperature quickly between batches which the staff agree it cannot as it took 15-20 mins which at an event caused major delays and queues. The description still hasn’t been edited and the staff have no clue either and the responses have been pointless
May 2, 2024
Reply from EasyEquipment
Hi Malaika,
Thank you for your feedback and for bringing this matter to our attention. I'm sorry to hear that your fryer has failed to live up to your expectations, as we advertised.
Please know that your feedback is incredibly valuable to us as we continuously strive to improve our products and services to better meet your needs. I'll be forwarding this to the management to re-evaluate and update the advertised function and performance of our doughnut fryer.
Thank you for your patience and understanding.
Best Regards,
Eithan W.
Customer Service Manager
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Great price and fast delivery
May 1, 2024
Reply from EasyEquipment
Hi,
Thank you for your good words and for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best Regards,
Eithan W.
Customer Service Manager
Good price and on time delivery
May 20, 2024
Reply from EasyEquipment
Hi Jun,
Thank you for your good words and for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best Regards,
Eithan W.
Customer Service Manager
Very efficient business
April 29, 2024
Reply from EasyEquipment
Hi Mr. Thompson,
Thank you for your good words and for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best Regards,
Eithan W.
Customer Service Manager
Excellent what a lovely looking fridge !
May 17, 2024
Reply from EasyEquipment
Hi Zoe,
Thank you for your good words and for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best Regards,
Eithan W.
Customer Service Manager
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Still Awaiting a reply on an incorrect…
Still Awaiting a reply on an incorrect item that was delivered.
May 16, 2024
Reply from EasyEquipment
Hi Mr. Woodward,
Thank you for bringing this to our attention. I'm so sorry for receiving a different item from what you ordered from us.
Kindly expect contact from us in this regard for further updates with the collection and replacement of the item. I appreciate your patience and understanding as we navigate through this situation.
Best Regards,
Eithan W.
Customer Service Manager
you supplied us with a new ice machine…
you supplied us with a new ice machine that does not work. it has been very difficult to get an answer about replacing it from anyone, all I want is one that works
May 13, 2024
Reply from EasyEquipment
Hi,
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience you’ve experienced with your new ice machine and for any difficulties in getting a resolution.
We understand how frustrating it must be to have a product that does not work as expected. I have endorsed this to our service team to ascertain your case and arrange a replacement for you once the faulty unit returns to us.
I appreciate your patience and understanding in this predicament.
Best Regards,
Eithan W.
Customer Service Manager
Reply from EasyEquipment
Hi Tony,
Thank you for your good words and for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best Regards,
Eithan W.
Customer Service Manager
First i was trying to buy it online and…
First i was trying to buy it online and it wouldn't work. They called me after a few tries and offered to take the payment for me over the phone. After that they kept calling me to ask for the proof of payment and said they need a screen shot from my banking app..After I explained to the lady I am not allowed to do screen shots on the mobile banking app, she said to use a different phone to take a picture..I did that and 1 day before delivery I was informed that they can not do the delivery on time but the next working day, after the weekend like. We went to pick them ourselves after all...45 min drive. Unfortunately, I won't use them again.
May 14, 2024
Reply from EasyEquipment
Hi Alexandra,
Thank you for sharing your recent experience with us. We are deeply sorry to hear about the difficulties you encountered during your purchase and delivery process.
We understand the frustration you experienced with the online purchase process and the subsequent need to provide proof of payment. This process aims to protect our customer from paying without their authorization and, at the same time, validate the transaction.
Our standard delivery procedure takes days to complete, especially since they are commercial equipment and only use a third-party courier. Meanwhile, the customer has an alternative option to pick up or collect the unit if they need it promptly.
We truly value your feedback and are committed to making the necessary improvements to serve you better on your next purchase.
Best Regards,
Eithan W.
Customer Service Manager
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Worst company ever
Worst company ever. AVOID THEM LIKE THE PLAGUE!
Bought a refrigeration unit £875.99. it's in warranty. The compressor has gone. Emailed them and they asking for a engineers report at my own expense. Then it needs to go to the manufacturer to check it's authenticity before any decision is made on whether we get the part. John was rude, and spoke over me during the call. Unhappy with the level of service received and asked for a copy of their complaints procedure. They don't have one. Asked to speak to a manager and he asked me to email him my complaint. Really as if that's going to be looked at. Asked him if he was a complaints handler and he skirted around the question to eventually say no. So how can you deal with my complaint. Don't waste your money on this company. They are pure scammers. Order number 10138076. Shall report you to trading standards then if there is no way of addressing a complaint with you!
May 20, 2024
Unprompted review
Reply from EasyEquipment
Hi,
Thank you for taking the time to provide your feedback. We are genuinely sorry to hear about your experience and would like to address your concerns.
First, we apologise if our request for an engineer’s report caused any frustration. Our warranty policy requires an engineer’s assessment to validate the issue with the refrigeration unit to ensure a proper and fair resolution. This is a standard practice to verify the authenticity of the problem and to facilitate the process with the manufacturer.
I personally reviewed your phone conversation with John and he's been courteous throughout the call. Opportunities found will be dealt internally to ensure the quality of the service we provide.
We do take complaints seriously and have systems in place to ensure they are reviewed and addressed. While you were directed to send your complaint via email, please rest assured that it will be looked at by the appropriate team
We appreciate your patience and understanding in this matter. If you have any further concerns, please do not hesitate to reach out to us directly at warranty@easyequipment.com. Our objective is to resolve this matter.
Best Regards,
Eithan W.
Customer Service Manager
TOP QUALITY ALL ROUND
Great product, excellent price, top quality hot plate, great delivery service
April 22, 2024
Reply from EasyEquipment
Hi Tony,
Thank you for your good words and for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best Regards,
Eithan W.
Customer Service Manager
Ordered the Bain Marie on Thursday and…
Ordered the Bain Marie on Thursday and supposedly delivered on Friday but was told it would be delivered next week because the truck was broken down, that’s no problem, but when got the Bain Marie on Wednesday I noticed it is badly leaking when I put the water on, don’t bother to return it just bin it and never use this company again
May 3, 2024
Reply from EasyEquipment
Hi Simon,
Thank you for bringing this to our attention. I'm so sorry for all the inconvenience this has caused you. I know how disappointing it is when you receive the unit late and it turns out to be faulty.
We are here to help you. One of our service team members will contact you to address the issue and provide the assistance you need to resolve it.
Thank you for your patience and for working with us on this matter.
Best Regards,
Eithan W.
Customer Service Manager
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