Useless, I ordered an item and was told it would be delivered on March 26. I am still waiting for it. Each time I call i am told it will be delivered the next day but nothing. I have emailed them with... See more
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My order came 8 days later BUT Easyequipment customer service did best they can. cheeky delivery driver/s (third party) action caused that but hey! Good customer service , early to say something ab... See more
Company replied
We liked the price and the product looks excellent. The delivery was delayed which was inconvenient and when delivered the kerbside delivery meant we had to find help to man handle the unit over a co... See more
Company replied
Absolutely brilliant, really kind and helpful as I had a slight problem of one broken dinner plate. I had a replacement within a week. I also bought a deep fat fryer, again the guys were super help... See more
Company details
Written by the company
Welcome to EasyEquipment, where we redefine simplicity in commercial catering equipment solutions. With a steadfast commitment to quality and customer satisfaction, EasyEquipment has established itself as a trusted provider in the food service industry. At EasyEquipment, we specialize in offering a wide range of high-quality catering equipment and supplies to meet the diverse needs of our customers. Whether you’re a restaurant owner, a catering service provider, or a hospitality professional, we understand the importance of reliable, efficient equipment in your daily operations. Our product catalogue features everything from cooking appliances and refrigeration units to kitchen utensils and dining essentials, sourced from leading manufacturers known for their durability and performance. Each product is carefully selected to ensure it meets our stringent quality standards and delivers exceptional value. What sets EasyEquipment apart is our dedication to customer service excellence. We strive to make your purchasing experience as straightforward as possible, with knowledgeable support available to assist you at every step. Our team is committed to understanding your unique requirements and recommending solutions that best fit your business needs. Join countless satisfied customers who rely on EasyEquipment for their catering equipment needs. Discover why we are trusted by businesses nationwide for superior products, competitive pricing, and unparalleled service. Experience the ease of shopping for commercial catering equipment with EasyEquipment. Your success is our priority
Contact info
Bilbao Street, BL1 4HH, Bolton, United Kingdom
- 0333 3443 979
- sales@easyequipment.com
- www.easyequipment.com
3.3
Average
2K reviews
Hasn’t replied to negative reviews
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Very very bad experience
Order 2 equipment; for 1 got the tracking number and received on time for the other item there is no tracking number provided, After 1 week still didn't receive the item
After calling to support they are explaining me that I have to wait outside from 8am to 6pm in that time frame driver may come any time to deliver
Without giving specific time how I can wait 8 to 6?
Very very bad experience from Easy Equipment
At least provide the time slot so that can arrange someone to receive
August 15, 2024
Reply from EasyEquipment
Hi,
We’re truly sorry for the frustration you’ve experienced with your order. It’s disappointing to hear that one item arrived on time while the other did not, and that you weren’t provided with a tracking number or a more specific delivery window.
We understand how inconvenient it is to wait for a delivery without a clear time slot, and we sincerely apologize for this. We’re working with our delivery partners to improve the accuracy and communication around delivery times to prevent situations like this in the future.
Thank you for your feedback—it helps us make necessary improvements. If there’s anything more we can do to assist you, please don’t hesitate to reach out.
Regards,
EasyEquipment
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Reply from EasyEquipment
Hi Simon,
Thank you for your fantastic review! We're thrilled to hear that your order arrived on time and that everything is working like a dream. Your satisfaction means the world to us. If you ever need anything else, we're here to help. Thanks again for choosing us!
Regards,
EasyEquipment
After I made my order ,I was told it…
After I made my order ,I was told it was smashed in the warehouse, and it would have been a month to receive another. I purchased an alternative to be delivered and the driver left it outside the neighbours shop premises
😡
August 14, 2024
Reply from EasyEquipment
Hi Stephen,
We’re very sorry for the inconvenience you experienced. It’s disappointing that your original order was damaged and that the delivery of the replacement didn’t go as expected. We’ll be addressing these issues with our team to prevent this in the future.
Thank you for bringing this to our attention. Please reach out if there’s anything else we can do for you.
Regards,
EasyEquipment
Not pleased with the delivery
Not pleased with the delivery. It was left on the curb side. After spending the best part of £1000 I didn't expect it to be left outside the premises. I had to phone around to get them brought inside.
August 6, 2024
Reply from EasyEquipment
Hi Brian,
Thank you for your feedback. We're sorry to hear about your experience with the delivery. While we work with partner couriers who typically provide curbside delivery as part of their service, we understand how frustrating this must have been, especially given the value of your purchase.
We always strive to be transparent about delivery services, but we recognize that this situation wasn't ideal. We appreciate you bringing this to our attention and will review our communication to ensure customers are well-informed about what to expect.
If there's anything more we can do to assist or if you have further concerns, please don't hesitate to reach out. We truly value your business and hope to have the opportunity to serve you better in the future.
Regards,
EasyEquipment
Great product and service
July 22, 2024
Reply from EasyEquipment
Hi Ross,
Thank you so much for your kind words! We're thrilled to hear that you're happy with both our product and service. Your satisfaction is our top priority, and it's wonderful to know that we hit the mark for you. If you ever need anything else, we're here to help. Thanks again for choosing us!
Regards,
EasyEquipment
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Reply from EasyEquipment
Our goal is to deliver an outstanding experience to our customers. However, there are unexpected incidents that might happen that are beyond our control and we're sorry that they happened to your order
Sorry to hear that you're having trouble with the vegetable cutter handle.
Your feedback is valuable to us, and we are taking steps to prevent such occurrences in the future.
We hope to have the opportunity to serve you better next time.
Best regards,
Easy equipment
Avoid like MPOX.
Ordered some in-stock catering equipment on Tuesday morning with next day delivery, urgently needed for an event on Saturday. Despite paying by card, I was told I need to prove our bank account, so I did so later that day and well before closing time. Wednesday I phone to check it's all ok - account team will look at it today and it'll definitely be out with the courier soon, I was told. No problem for Saturday.
Thursday rolls around, and they refuse to confirm it's out for delivery or even a tracking number. Definitely still time for Saturday though.
Friday rolls around, and there's been a mix up at the courier, so it's coming Monday. Nothing can be done, I'm told, but someone would personally take charge of the order to ensure the rest is smooth sailing.
Monday I phone again. Actually it was in a different warehouse and needed to be moved first. Then the courier messed up. I think it eventually came Wednesday. Which I guess is next day (...plus a week!)
Their call centre is obviously overseas.
Absolute disaster of a company. I should have read the online reviews first.
July 19, 2024
Reply from EasyEquipment
Hi James,
Thank you for bringing this negative experience to our attention. We take pride in giving outstanding service and we’re saddened to see we missed the mark.
Please do not allow this isolated incident to stop you from giving us another chance. We are confident that your next experience will be worthy of a 5-star review which we both aim for. Thanks again for sharing your experience with us!
Your feedback is valuable to us, and we are taking steps to prevent such occurrences in the future.
Best Regards,
EasyEquipment
Would have given 5 stars if non stick…
Would have given 5 stars if non stick trays were supplied with the oven (end up buying silicone sheets for great baking) Apart from that it is excellent and wouod highly recommend to everyone!
Manufacturer must supply non stick trays!
July 18, 2024
Reply from EasyEquipment
Hi,
Thank you for taking the time to share your thoughts! We're glad to hear that you're pleased with the oven overall and appreciate your recommendation. We understand your point about the non-stick trays, and we’re sorry for any inconvenience this has caused. We’ve shared your feedback with our team, as we're always looking for ways to enhance our products. We're happy to know that the silicone sheets have worked well for you. Thanks again for your review and support!
Best Regards,
EasyEquipment
Reply from EasyEquipment
Thank you for sharing your thoughts with us! We truly appreciate your reviews, as they help us enhance our services.
We wanted to inform you that due to extenuating circumstances with our courier, there may be some delays in delivery. We are actively working to resolve this issue and appreciate your patience during this time.
Best,
EasyEquipment
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Reply from EasyEquipment
Hi Agni,
Thank you so much for your fantastic review! We're thrilled to hear that you were pleased with our super fast delivery. Your satisfaction is our top priority, and it's great to know we hit the mark for you. If you need anything else, please don't hesitate to reach out.
Best regards,
EasyEquipment
Very satisfied
Very satisfied, easy to order, quick delivery, and very help delivery men, my ice machine is working a dream.
Thank you.
July 8, 2024
Reply from EasyEquipment
Hi Mary,
Thank you for your kind words! We're thrilled to hear that you had a smooth ordering experience and that our delivery team was helpful. It's fantastic that your ice machine is working perfectly. If you ever need anything else, we're here to help!
Best regards,
EasyEquipment
The goods I ordered arrived on time and…
The goods I ordered arrived on time and were well packaged. Excellent, efficient service.
July 8, 2024
Reply from EasyEquipment
Hi Dee,
Thank you for your fantastic review! We're pleased to know your order arrived on time and well-packaged. Your satisfaction with our efficient service means a lot to us. If you have any other needs or questions, feel free to reach out.
Best regards,
EasyEquipment
Items in stock and fast delivery
Ordered what I wanted, at a reasonable price, and they arrived the very next day. That works for me. Thanks.
July 25, 2024
Reply from EasyEquipment
Hi Paolo,
Thank you for your review! We're delighted that you found the items you wanted at a reasonable price and received them the very next day. Providing quick and efficient service is our goal, and we're glad to hear it worked well for you. If you have any further needs, please reach out.
Best regards,
EasyEquipment
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Wow equipment arrived on time
Wow equipment arrived on time, delivery process is completed professionally and quickly responded a request of invoice at the end. Thank you. Great business
July 30, 2024
Unprompted review
Reply from EasyEquipment
Hi Ibrahim,
Thanks a ton for the 5-star review! We're so glad to hear you appreciated our team's efforts. We always aim to support our customers every step of the way, even after delivery. Looking forward to serving you again!
Best Regards,
EasyEquipment
Arrived week late I tried to cancel and…
Arrived week late I tried to cancel and was then told there was a 25% restocking charge
July 22, 2024
Reply from EasyEquipment
Hi,
Thank you for reaching out and letting us know about your experience.
After reviewing the delivery, we found that the parcel was sent to the wrong address. We've since worked with the courier to speed up the delivery. When we notified you that the package was en route, you chose to cancel the order.
Although our logistics team will make every effort to expedite your delivery, there may be unexpected issues on the courier's side that are beyond our control. Should any problems occur, our customer service team will reach out to resolve them promptly. Since your item was already at the courier's depot when you requested the cancellation, our cancellation policy—agreed upon at the time of your order—will apply.
We sincerely apologize for any inconvenience and we hope to have the opportunity to serve you better next time.
Regards,
EasyEquipment
Sent me wrong item
Sent me wrong item. 2 weeks later still having to chase my refund of nearly £800. Simply not good enough. Will not buy from you again.
July 3, 2024
Reply from EasyEquipment
Hi,
Thank you for your feedback. We deeply regret that you received the wrong item and that your refund has taken longer than expected. We understand how disappointing this experience has been, and it falls short of the service we strive to provide.
Please do not allow this isolated incident stop you from giving us another chance. We are confident that your next experience will be worthy of a 5-star review that we both aim for. Thanks again for sharing your experience with us.
Best Regards,
EasyEquipment
misleading information on cost and very…
misleading information on cost and very un helpful
report to trading standards
July 18, 2024
Reply from EasyEquipment
Hi Jane,
Thank you for your review. We’re sorry to hear that you found the information on our website unclear. While we do list standard delivery fees, we also include a disclaimer noting that certain postcodes may incur additional charges due to variations in logistics quotations for those areas.
We understand how this could be frustrating and apologize for any inconvenience this may have caused. We are always looking to improve and will take your feedback on board. If you have any further concerns, please don't hesitate to reach out to our customer service team for assistance.
Best Regards,
EasyEquipment
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Reply from EasyEquipment
Hi Karem,
Thank you for your review! We're glad to hear you had a good experience with our service. If there's anything we can do to make it even better, please let us know. We're here to help!
Best Regards,
EasyEquipment
Item arrived fast
Item arrived fast, and in perfect condition. Delivery man was friendly, and carried my item inside with no complaining. 5 stars all round
June 24, 2024
Reply from EasyEquipment
Hi Sarah,
Thank you for the fantastic review! We're delighted to hear that your item arrived quickly and in perfect condition. It's great to know that our delivery service met your expectations and that our delivery person was friendly and helpful. We truly appreciate your kind words and 5-star rating!
Best Regards,
EasyEquipment
Reply from EasyEquipment
Hi Gergana,
Thank you so much for your positive feedback! We're thrilled to hear that you had a great delivery experience and that you're pleased with the quality of our products. If there's anything else we can do for you, just let us know. We're here to help!
Best Regards,
EasyEquipment
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