Easypara Reviews 

I've been looking for a particular essentiel oil and found it on the easaypara site. In order to get my free shipping I had added more products that I usually use and cannot find in the country that I live. Excited as I was to receive the box, they'd packed an other product than the specific oil I ordered. On their website there is no information on returns, but there was a way to fill in a form addressed to their customer service. -although my topic was not on the list-. I explained the matter and asked how I could make an exchange. Via their automated reply, I kept receiving the same automated message saying "sometimes it happens that a box gets damaged by transport, you can send us photos of the damaged goods and we'll consider action to be taken". This happened more than 3 times; a robot that repeats the same message, while you are trying to get to a real-person-customer service rep.

I will never order from them again. There are countless sites on the net that are more reliable and if you're looking for pharmacy products, search in countries like Spain and Italy. They are more reliable and geared to offer customer satisfaction

top class, thanks a lot for every thing

Everything went perfectly, received my order very quickly.

Terrible! Waiting for my order to arrive for months now , no explanation nobody answers! No refund..Scam website dont shop!!!

Order number : 2000195976

Great updating on delivery status. Goods arrived in good condition and are exactly as ordered. Would highly recommend.

Have been waiting over 1 month for my order! No one picks up on customer service. Horrible.

I am very happy with the item that I ordered, it was sold at an excellent price, exactly as described and arrived on time with very good communication about the order. I would order from them again. Thank you.

Order Ref: 2000194584
I did communicate with your customer service from 24th December and I'm always being asked to wait for 30 days from 27th December to get feedback
I did ask your customer service how long does it take to contact the courier company.
Trust Pilot has given us a platform to name and shame any company that is trying to play intelligent. We as customers we will never relent to report and place negative reviews for bad service

Date of experience: 15 December 2024

THANK GOD I JUST GOT MY PAYPAL STATEMENT AND REALISED I PAID FOR THE GOODS WITH MY PAYPAL ACCOUNT!!! HOORAY!!! I SENT ONE EMAIL TO PAYPAL AND INCLUDED RECEIPTS AND EMAIL CONVERSATIONS AND WITHIN A DAY I RECEIVED A FULL REFUND!!!

AVOID THIS COMPANY AT ALL COSTS! IF NOT FOR PAYPAL I WAS NOT GOING TO RECEIVE MY REFUND

I have used Easypara for many times and I have to say that they deserve 5 stars every time. Deliveries are fast, products they sell are good quality and well priced. Customer service, after sales messaging is top. I wish all companies were like this company.

Not genuine product…asked to cancel the order. You took more than 3 weeks to send it. It was ordered twice for some reason asked to cancel the order but was refused , been charged the delivery on both orders when advertising if the order is above £9 the delivery is free. Can I have my refund of£23 for delivery and £19 for the return! They have now realised their mistake on the website and raised the delivery terms to free delivery for the amount of £99.
It costs me £60 to return the package because of their mistakes, plus £60 for the products plus the hassle to fill in the documents at the post office when they should have included a return postage.
What a carnage!!! Order ref 2000194977 & 2000194974!

Very satisfied with the purchase and the shipping was very fast

I placed an order with Easypara on December 10th with delivery via DHL Express to Latvia. I noticed that my order was returned to the seller without leaving France.
I tried to contact customer support, but they didn’t respond to me. I also contacted DHL Express, and they confirmed that Easypara received my order on December 12th. However, I still haven’t received a refund.
Additionally, customer support continues to ignore my messages, and I don’t know what to do next.
I do not recommend using this service.

Super professional and quick ! What else ?!

I placed my order on 21 Nov 24 and the estimated delivery date given was 28 Nov 24 and I still haven't received anything. I am trying to contact the customer service but it seems to be an impossible task. There must be something wrong with the website and every time I try to call (usually 2-4pm) it says that the lines are closed.

Everything was okay, fast delivery!

Order respected . Perfect delivery . Competitive prices . Satisfaction are fully. Thank you easypara

The product arrived but was so late compared to what was promised, the order was placed 5/11/24. I picked the courier and was given a 14/11/24 delivery, it ended up with the 25/11 and very little useful info on what was happening.

Avoid this company, never received my order, communication is terrible, they don't answer the phone and haven't replied to my emails, will be taking this further as I am out of pocket over £400!
Very unhappy customer

The colour of the toothbrush came absolutely different from the one i ordered. The rest is good

I’m quite surprised by the positive reviews and ratings for this company, though perhaps they are more reflective of the French market. I live in the UK, and my experience has been appalling. They promise a delivery time guarantee that they fail to meet. I was informed my order was cancelled, but it wasn’t, and I couldn’t reach anyone via phone or email. There was no confirmation receipt when I emailed them, nor any response, and their phone line cuts off before you can speak to anyone. Thankfully, I paid through PayPal and managed to get a full refund, but the entire experience was incredibly frustrating and stressful.