Ebookers Reviews 

We booked a tour for my Birthday and the touring company just told us that there is no space so my BDay present is ruined

It is simply a shame that Ebookers doesn't take any responsibility for an awful establishment that they sell.
The hotel that we booked was a nightmare. We had to leave as the hotel was making us physically sick.
We had booked 11 nights. The cancellation policy was free of charge until 17h59 on the day of arrival. But since we arrived and already spent the first night Ebookers refused to do anything about a refund for unused nights. We even offered to stay for 3 nights as it was the week-end and we understand that there could be a minimum stay. They still refused any modification or refund. We had to leave and Ebookers has ruined our vacation.

their virtual agent software is horrendous - i don't believe there are any humans beings - you go round in circles with simple questions and get no answers - you reach a dead end and no resolution - don't go near them. also no emails confirming previous chats and actions being taken and then can't find previous chats

I have now unsubscribed every time I receive a marketing email over the last month. I contacted them through Facebook messenger & explained due to my husband receiving treatment fir cancer we will not be holiday for a long time (if ever again) & their emails were upsetting. They promised the emails would stop. I have received another this morning. If this company can’t do something as simple as removing me from a mailing I wouldn’t trust them to handle an actual booking.

Booked a ticket with Swiss Air via ebookers. Booked a premium economy seat, also they allowed 2 x 23 checked luggage. Chose the fare which was £1800, a message came up saying 'good news, the price has dropped to £984. This was a great result or so I thought. Once the payment went through i seen that it dropped me down to economy and for the 2 checked bags I have to pay £335. I complained via the portal and go some jargon back from somebody called Raphael. They offered me a refund which would of took 7 days, no good to me if my flight was in couple of days, then spoke to 2 advisors, 1 advisor took 28 minutes and never did, another advisor was Indian but was putting on an american accent, they said I chose the fare so nothing they could do. I then done a video of what I did and same thing happened, you choose premium and it drops you down to economy, they did not want to admit their mistake and when I said I have a video they went quiet and said they did not receive the video, I said give me a whatsapp number and I can send to you. They could not understand the fact that I did not choose this fare. Will not use ebookers again, over the years I have recommended many people to them, will not bother now.

OMG vouchers from pandemic… impossible they then want you to pay a service charge to redeem British airways flight. Had multiple bookings we had to cancel and have used and simply put it’s a voucher = 100% returned. We sadly had 3 tickets with ebookers to which come to a total £450 and they want to take £180 of this for a policy that Is made up and changes after 2 hours on the phone.

They are trying to rip people off over a pandemic who had to cancel flights.

Who owns this company?

Please do not waste your money on booking with ebookers. They have appalling customer service and reading from scripts rather than taking desecration on things.
They lie and deliberately trying to confuse clients so you will loose your money at the end.
If you are planning trip DO NOT USE THEM!!

Well I wish I would have came on this site first before booking!
Never in my life have I had such bad customer service. They took £600 of my money for a flight that I never got a booking for. I have escalated the situation, sent countless numbers of emails, evidence they took the funds and hours on the phone for them to tell me it will be returned to my bank in 72hrs on a transaction which was over 5 weeks ago.

Scammers! Don’t trust this company. They have £600 of my money, told me i have £600 worth of credit due to a cancelled flight and now can’t find any flights, any time of year under £600 regardless of what country I chose. I’ll be fighting this and taking them through every governing body I can.

Alana pension Mykonos

What has happened to me over the last two weeks should serve as a salutory warning to anyone wanting to use Ebookers to rent a car ... just because you pay money to them don't expect them to take responsibility if anything goes wrong. I arrived two hours before the advertised closing time of the rental office (Europcar) at the airport to find it shut so I was unable to rent my car. Fortunately i managed rent from Hertz but it cost €100 more than the original. That was over two weeks ago and despite emails and endless chat conversations eBookers still have my money. This morning I am told I have to wait another 10 days. All along no one has actually said that a refund would be issued – just wait ten days, each time I call. One of eBookers nasty tricks was to try to blame Europcar for the hold up saying that they needed to authorise the refund. In fairness to Europcar you can get straight through to them on the phone and although they are not entirely above blame here, they have finally explained that they have no authority over the refund as THEY NEVER RECEIVED THE MONEY FROM EBOOKERS! So, eBookers have my money and won't give it back. Shameful and horrid experience.

never use this company, turned up at the hotel to be told they had cancelled my booking, had to pay again

If I could give a zero rating I would - a nightmare from start to finish. Booked a hotel, I contacted the hotel to check my booking and discovered that 3 rooms were booked in my name instead of one, hotel could not cancel the two rooms that I did not need as I had booked through Ebookers, after several phone calls to ebookers trying to sort out the mess I was assured that everything was sorted to receive an email a few minutes later to say that the complete booking was cancelled so ended up costing me €250 extra for my booking. The hassel was just not worth it - I will never use again.

Name error on flight booking contacted 3 weeks ago and informed letter in end is missing and name needs to be amended was asked to fill name change form and it will be done within 72 hours have been chasing from last 3 weeks done form about 5 times and uploaded scanned passport copy still name not changed now have been told it’s less than 24 hours need to contact airline directly which again advisor got no idea what he is talking about as flight is on Tuesday and it’s still around 40 hours. Customer service not trained and ladki of information no process to deal with request

Absolutely disgraceful and disgusting company! Ive had to deal with them for the last month to get a chance with no progress what so ever! It is absolutely pathetic the serivce they provide. DO NOT BOOK WITH THEM

I wouldn’t even give it one star
The company is a complete fraud. In August 2021 I booked a Villa in Dubai for myself and my family for 30th April this year. Due to the uncertainties of covid I paid an extra £800 I think to pay at the property with a cancellation date of 16th April. Yesterday the company cancelled the booking because they tried to take 5000 dirhams and my bank declined because they thought it was suspicious. I rang them and told them it was a pay at property booking and part payment was not to be taken but all they do is lie. They said I could rebook for an extra £2000. For the same 5 nights in the same Villa!! They won’t reinstate the original booking which they cancelled and they just LIE AND LIE AND LIE. We now have ten flights booked and no Villa. DISGUSTING

Shocking. Will NEVER use again. Booked a trip to Rome back in Feb 2020 for travel in Nov 2020. Then covid struck. Trip cancelled. Hotel took the money and issued a voucher for later use. Iv now tried to rebook but they are saying voucher had expired. Now £440 out of pocket and no trip.

They consistently con TopCashBack customers out of the commission due on bookings and TopCashBack can’t do anything about it. This ultimately ends up costing us as we lose out on the money. I’d avoid using any cash back networks that are partnered with Ebookers as they simply don’t pay the funds that are due.

I spent all day yesterday trying to redeem two different “vouchers” to no avail.
Avoid this company!
I’m not ever going to use them again.