EBRL Reviews 10

EBRL were used as a subcontractor of Stellar Energy on a green energy grant (through Oxfordshire CC) installation of solar panels so I didn’t get a choice whether to use them or not. The fitters arrived without an electrician so could only fit the panels on the roof of the garage, not install the inverter or connect and test. The electrician arrived 3 days later to install the inverter but wouldn’t go on the roof to connect up the strings, so no test either. A few days later a roofer from EBRL arrived with no equipment or ladders to connect up the strings. I asked how he was going to get up on the garage roof, to which he replied he’d been doing this for years and no problem. He promptly put his foot through the garage roof. I told him to stop which he did, and phoned EBRL. They said everything would be fine, he was their most experienced roofer and if he caused any more damage, he’d repair it there and then. He connected up the strings, but didn’t test the system as he wasn’t qualified. He also left 2 dozen broken roof tiles in his wake. I phoned EBRL, spoke to Kelly, yes they would replace. Weeks later no tiles, I phoned Kelly and texted and phoned Tom one of their QA managers, no response. I eventually emailed OCC, Stellar Energy, EBRL, National Energy Foundation who manage the grants for OCC, eventually got a response from Rachael Gavin, FD of EBRL. No problem she effectively said and that Tom would be in touch. Silence. I phoned and texted Tom and Kelly again, sent him photos and measurements of the tiles required, eventually told me the tiles had been ordered but that they would only accept one delivery attempt as the cost of the delivery was more than the tiles. The tiles arrived when I was out but were left on the driveway. Hey presto, wrong size tiles, no use at all to me. I again texted and phoned Tom to arrange replacement and collection, “I’ll sort it”, he replied, then silence. That was several weeks ago, I’ve emailed Ms Gavin again, silence.
I didn’t have a choice whether to use EBRL, if you have a choice I personally would look elsewhere. Their after sales customer service is extremely lacking, almost non existent, they seem to be only interested in installing the equipment and then getting paid without any notion of after sales care. Be warned.

The company EBRL did a great job and good price. The sales guy was a bit off to be honest, he wasn't a straight shooter as he claimed to be, I forget his name.

Edit: The sales guy, who I found to be less than truthful was Liam O'Connor or Liam Conly.

The service and reliably from EBRL was incredible. i did not think for a second that things would go as smoothly as they did. The entire installation and commissioning was done while I was away from mu house and after a few chats on the phone everything was perfect. I would strongly recommend EBRL to any of my family or friends.

We took the opportunity to allow our local council install a solar system on our 70’s bungalow. We were completely unaware of EBRL but trusted the due diligence of our council. If I tell you know that I invited them to quote for an ASHP and underfloor heating it should tell you everything you need to know. To complete the project required several specialist teams all of which were well coordinated.
From the coordination of the project in the office to installation teams EBRL need to be commended. Thank you.

Had an amazing experience with this company, from office correspondence to the installation teams, the whole installation went smoothly from start to finish and answered all of my questions and queries to do with the design and installation. Will 100% recommend

I got air source heat pump and solar panels and batteries installed at my home. EBRL were efficient and courteous and answered my many dumb questions patiently and solved problems where they arose.

I am very pleased with the systems. Air source keeps my home cosy and the solar panels and batteries are reducing my overall energy consumption which is particularly valuable at this time. I just need to get an electric vehicle and start using my EV charger now.

Helpful staff and very little disturbance or mess during installation.

Brilliant company, real professionals engineers top class.would recommend to anyone.

I have a good experience with a new system .
Always responded quickly
Satisfied and pleased

Do not have anything to do with EBRL. We have had an appalling experience, which included excessive costs, the unsafe installation of a boiler, disgraceful aftercare (1 x half hour visit in over 2 months), during which time, an elderly widow with mobility issues, was afraid to use her boiler and has not had, until this week, any heating; courtesy of Boxt - superb!! Additionally, disappointingly, a continued denial of the facts by Mr Matt Gavin, a Company Director, despite over-whelming evidence. Absolutely unacceptable.