Ecclesiastical Insurance Reviews 595

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 165 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, kindness, and efficiency, noting that interactions are pleasant and productive. The claims process is frequently highlighted as being handled with speed, care, and professionalism, with many people appreciating the personal updates and straightforward procedures. Reviewers also commend the excellent customer service, emphasizing the responsiveness and understanding of the team. However, some customers expressed dissatisfaction with the pricing, finding it to be expensive or experiencing significant premium increases. A few other people also felt that communication was poor, citing instances of unresponsiveness, lack of knowledge, or being hung up on during calls. There were also isolated concerns about the company's ability to cover certain employment statuses or provide clear breakdowns of services for claims.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and friendly... See more

Claim

Consumers generally express satisfaction with the claim process. Many reviewers highlight the efficiency and... See more

Service

Reviewers mention positive feedback about service, highlighting its efficiency, professionalism, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers found the customer service team to... See more

Price

Customers consistently note ambiguous experiences with price. Some reviewers appreciate fair and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend this company enough - and for many years have been doing so! On contacting them you are almost immediately speaking to a warm and empathetic real human being! They follow throu... See more

Company replied

Rated 5 out of 5 stars

I didn't contact the broker but went directly to Ecclesiastal as I had dealt with them on a previous occasion. I submitted a full explanation of how the accident occurred. I provided the receipt bea... See more

Company replied

Rated 5 out of 5 stars

The ‘no extra charge for monthly premium payments’ is a game changer, as well as the £130 donation to a church or charity of our choice. There was no pressure from the associate on the phone: rather a... See more

Company replied

Rated 5 out of 5 stars

Their agent was very sympathetic and helpful -even went the second mile, so to say, when I got my maths wrong and under-represented our loss financially. The reimbursement came through quickly and wit... See more

Company replied


Company details

  1. Insurance Company
  2. Business Insurance Company
  3. Commercial Insurance Company
  4. Home Insurance Agency
  5. Insurance Agency

About Ecclesiastical Insurance

Written by the company

ecclesiastical orange logo

The home of specialist insurance

Our mission is to protect what matters most to people, with specialist insurance, dedicated expertise and award winning service*.

Ecclesiastical offers insurance products and risk management services to customers in the faith, heritage, leisure, professions, charity, education and real estate markets. We also provide a range of specialist policies for individuals including home insurance, clergy home insurance and high net worth insurance. Find out more by visiting our website.

We are proudly part of the Benefact Group – a charity-owned family of financial services companies that exist to donate available profits to good causes. This has helped us become the 3rd largest corporate donors in the UK, listed on the DSC UK Guide to Company Giving 2023/24.

Together, we are building a Movement for Good.

ecclesiastical award list

Contact info

  • Benefact House, 2000 Pioneer Avenue, Gloucester Business Park, Brockworth, GL3 4AW, Gloucester, United Kingdom

  • www.ecclesiastical.com

4.6

Excellent

TrustScore 4.5 out of 5

595 reviews

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Rated 5 out of 5 stars

Addressing the needs of the church communit

Ecclesiastical offers insurance for churches that is impossible to find elsewhere for a similar price. They have a deep understanding of the risks having been in this business since Victorian times.

April 7, 2025
Ecclesiastical Insurance logo

Reply from Ecclesiastical Insurance

Hi David,

We appreciate you taking the time to leave us such a great review and are glad to hear you're happy with your insurance.

Many thanks,
Ecclesiastical

Rated 3 out of 5 stars

The company is running as a business, not for the customer.

The company is running an excellent business but not giving consideration to the customer. I was certainly not being listened to. My claim had to be inline with your policy, instead if being beneficial to you and me. You wouldn't work with my own contractor, so sent the claim cheque for me to deal with. I didn't want your contractor because they said my colour carpet was no longer available. So you would have had to pay out for double the money. My contractor was able to get the original colour carpet with no problem saving you 50% of the claim. I'm not impressed with the insurance at the moment.

February 14, 2025
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Reply from Ecclesiastical Insurance

Hi Wendy,

We're sorry to hear that your experience led to the need for a 3-star review. We understand that you’ve spoken to one of our colleagues over the phone, and we wanted to thank you for your feedback.

Many thanks,
Ecclesiastical

Rated 5 out of 5 stars

Eccaleiiastical insurance

Simply the best Company to use
Professional empathetic and takes all the stress out of a stressful situation
Obviously know their roles
Simply the best

January 24, 2025
Ecclesiastical Insurance logo

Reply from Ecclesiastical Insurance

Thanks so much for this amazing feedback, we really appreciate it and glad you felt supported through the process.
Best wishes,
Ecclesiastical

Rated 4 out of 5 stars

Very satisfied

Easy to contact. Settled my claim in full. Low excess.

January 25, 2025
Ecclesiastical Insurance logo

Reply from Ecclesiastical Insurance

Great to hear that you're satisfied with the service, thanks so much for taking the time to review us.
Best wishes,
Ecclesiastical

Rated 5 out of 5 stars

An efficient, prompt and friendly service

An efficient, timely and friendly service in the trying circumstance of a house fire. Claim dealt with seamlessly with no quibble. Highly recommended.

February 20, 2025
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Reply from Ecclesiastical Insurance

Really pleased to hear the service came up to your expectation. These situations are never easy and we're so glad that you felt supported.
Best wishes,
Ecclesiastical

Rated 5 out of 5 stars

Straightforward

Straightforward, open settlement of a claim by courteous and helpful staff

February 20, 2025
Ecclesiastical Insurance logo

Reply from Ecclesiastical Insurance

Thanks so much for taking the time to review us, we really appreciate it.
Best wishes,
Ecclesiastical

Rated 5 out of 5 stars

A pleasure to deal with.....

It is always a pleasure to communicate with Ecclesiastical Insurance. Their staff are well trained, polite, helpful, sympathetic (if it calls for it!) and knowledgeable.
I cannot recommend this company highly enough.

February 28, 2025
Ecclesiastical Insurance logo

Reply from Ecclesiastical Insurance

This is fantastic feedback and we're so pleased to hear it, thanks so much for taking the time to review us.
Best wishes,
Ecclesiastical

Rated 5 out of 5 stars

I liked that they tried to repair my…

I liked that they tried to repair my sofa first as there is too much waste being generated. Unfortunately this wasn’t possible and my claim was quickly sorted out.

February 28, 2025
Ecclesiastical Insurance logo

Reply from Ecclesiastical Insurance

Thanks so much for taking the time to leave this feedback, we're really pleased to hear that you're happy with the service provided.
Best wishes,
Ecclesiastical

Rated 5 out of 5 stars

Good experience

Great common-sense and friendly customer service, great prices, and nice to have a socially responsible company behind it. The sign-up process was really well managed by the agent - helping answer technical questions in a common-sense way and arriving at a good level of cover. I haven't had to make a claim on this policy but I did previously and had a good experience then too.

March 5, 2025
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Reply from Ecclesiastical Insurance

Thank you for taking the time to leave us such a positive review. We value your feedback and are thrilled to hear about your experience.
Many thanks,
Ecclesiastical

Rated 5 out of 5 stars

Good to know they are around

They are a reliable supplier of home insurance at a reasonable price. I have received excellent service. The only complaint I have is that their legal advice service and their home emergency services are long-winded waste of time.

December 4, 2024
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Reply from Ecclesiastical Insurance

Hi Michael,
Thank you so much for taking the time to leave us your review. A member of our team will be reaching out to you shortly to discuss your feedback further.
Many thanks,
Ecclesiastical

Rated 5 out of 5 stars

Good service

Good service, UK call centres, clear easy to read documentation.

March 4, 2025
Ecclesiastical Insurance logo

Reply from Ecclesiastical Insurance

Thank you for taking the time to leave us your review.
Many thanks,
Ecclesiastical

Rated 5 out of 5 stars

Ecclesiastical has fulfilled all of my…Expectations in every way.

Ecclesiastical has fulfilled all of my expectations in terms of reasonable fees, politeness, ease of navigating the website as well as the premium documents and filing claims when necessary.

February 13, 2025
Ecclesiastical Insurance logo

Reply from Ecclesiastical Insurance

Thank you for taking the time to leave us such a positive review. We're delighted to hear that you are happy with your experience.
Many thanks,
Ecclesiastical

Rated 5 out of 5 stars

In my business and private lives I deal…

In my business and private lives I deal with several insurance companies for various types of insurance.
EIG's printed communications are always clear and readily understandable, telephone enquiries are quickly dealt with by knowledgeable staff. Premium increases are not unreasonable and they provide useful information about what avoidance measures to employ so as to avoid a future claim.

February 10, 2025
Ecclesiastical Insurance logo

Reply from Ecclesiastical Insurance

Hi Chris,
Thank you for taking the time to leave us such a positive review, we really appreciate your feedback.
Many thanks,
Ecclesiastical

Rated 5 out of 5 stars

Experience of making a claim

The claims handler's knowledge and the efficient progress onward through to settlement.

January 14, 2025
Ecclesiastical Insurance logo

Reply from Ecclesiastical Insurance

Hi Eric,
Thank you for taking the time to leave us your review.
Many thanks,
Ecclesiastical

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