Ecclesiastical Insurance Reviews 587

Great service and reputation

Ignorant and unresponsive.

My policy was transferred by my landlord to this group.

The policy cost tripled and insured amount fell. As a result, I called to cancel the policy immediately.

Lady I spoke to assured me it was closed down and I would receive a letter in the post confirming this. I asked for an email confirmation but was told this was not their policy.

Again, I was reassured it was closed and to await letter confirmation.

This did not happen.

I phoned selecting option 2 for customer services but got passed to the claim department which is option 3. Had to go through the automated message again for the same problem to happen again.

Decided to email instead and again got no response.

I am now trying to phone for a 4th time and they are refusing to answer the call (42 mins). Dreadful company who cannot be trusted to protect your assets.

Avoid this company.

Easy claims procedure. Phoned to check details of accident (I cracked my mobile screen.) Quick deposit after verififying details.

Prompt acceptance of our claim and speedy rectification of the damage incurred.

Ecclesiastical were very proactive and empathetic at a time when I was very upset about what had happened

Easy to complete asked relevant questions

Assisted uninvoiced claim by Graham Rattray funeral directors.
After my fathers passing to which was paid in full to the ecclesiastical funeral plan I awaited an invoice from the funeral director Graham Rattray. The funeral director sent me an email advising of a part invoice of £518 for council dispersment services. I requested a full breakdown invoice for all services provided and claimed for from the funeral plan as to my father paying just under £4000. I had no response. 4 months later and I still have not received any invoice for the claim made by the funeral director to my fathers ecclesiastical plan. I therefore contacted ecclestiastical for a full breakdown of what has been claimed by Graham Rattray funeral directors and for what services he claimed for due to them not providing any invoices or breakdown of costs as to claiming a further £518 outstanding above the already paid £4000 + 5 years interest for a previously predicted full family funeral with family cars and church service etc to which was no longer required and changed to a basic graveside burial service. I contacted ecclesiastical to help provide me with an invoice for Graham Rattrays claim of which they fail to provide and failed to respond to an invoice request 4 months ago. Ecclesiastical have now provided a rattrays partial invoice for £1495?? They also advise for me to pay £518 outstanding without providing any full breakdown of services provided and claimed for to ecclesiastical by the funeral director to which was a basic service compared to the originally predicted full package funeral that was originally paid for. This has been a cloak and dagger experience from the funeral director but now being assisted by ecclestiastical! I will now be seeking legal advice and contacting the financial ombudsman service.

17/3/26

I today called ecclestiastical to challenge the £1495 invoice from the funeral directors that they paid £3894.79 to from my dads funeral plan. The advisers hung up on me on the 2 calls I made to them! I have now emailed them and await a response to this incompetent experience created by them.

My telephone calls were answered quickly and efficiently, by a human being

They are easy to contact, a good range of cover. I am also insured by them with my car. But it is expensive on a pension!

Easy to do on a busy day

Ecclesiastical are ethical, competitive, extremely helpful and professional. Our claim was handled brilliantly by their team.

Ecclesiastical appear to have been taken over bym Benefact.
I am not impressed :see my comments above.
I shall no longer be recommendng them to friend.neighbours and colleaugues

A great outcome following excellent help and advice from Ecclesiastical

V helpful UK based call centre with quick answer/response.

Claim dealt with promptly. Issues with first contractor sorted out quickly.

Nothing but the best service.
No automated recorded answering service
No AI interface
No delay
No quibbling.
What else could you want?

Ecclesiastical settled our insurance claim following an internal leak efficiently and sympathetically.