Unbelievable prices in such a congested market. They have the lowest prices on coils pods and other vape related items in the UK (I'm a price comparison geek. I always shop around online t... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Awesome company! I used to manage a shop for ecigwizard and moved on to better myself! However I use these guys for all my vaping needs! Noone else even comes close! They treat you as a customer no... See more
Company replied
This company really looks after its customers, I had an issue regarding my subscription and Sam Warburton emailed me to say that she'd look into it, got back to me the next day to tell me the issues I... See more
The website is easy to use for ordering goods, there is always a prompt response with items being dis patched on the same day as ordered. Mail received to confirm dispatch with tracker. Excellent serv... See more
Company replied
Company details
About Ecigwizard
Written by the company
Ecigwizard have been supplying the vaping community for well over 9 years, whether it be the latest electronic cigarette innovation, hottest vape kit or newest e-liquid range. What makes Ecigwizard different, is we are a vape shop run by vapers. Pop into one of our stores and no doubt you'll find our staff using the latest vape devices. We currently supply in excess of 600 independently owned vape/ecig stores as well as over 80 private white label e-liquid clients. Ecigwizard is one of the largest stockists of electronic cigarettes and e-liquids in the UK and Europe.
New to vaping?
If you are new vaper, don't worry. We are just as knowledgeable and comfortable with all vaping starter kits. We were part of the e-cigarette revolution and we continue to set the standards in e-juice manufacturing and quality. With over 45 vape stores across the UK, we serve the vaping community both online and throughout the country.
Our Products
We like to offer the most popular products available on the electronic cigarette market and as a result we stock a wide and varied range of products sourced from around the globe. Our products vary in price, although we try our very best to keep them as competitive and low as possible, meaning we cater for seasoned vapers as well newbies looking for an alternative to tobacco products.
Our Team
Our sales and marketing team enjoy bringing you the most competitive prices and keeping you up to date with all the news from the e-cig world so that you never miss out. The warehouse team work hard to pick, pack and send out all orders in the quickest time possible and we have dedicated, friendly customer service staff who are always on hand to reply to any e-mails or answer any telephone calls from customers who need assistance.
New to vaping?
If you are new vaper, don't worry. We are just as knowledgeable and comfortable with all vaping starter kits. We were part of the e-cigarette revolution and we continue to set the standards in e-juice manufacturing and quality. With over 45 vape stores across the UK, we serve the vaping community both online and throughout the country.
Our Products
We like to offer the most popular products available on the electronic cigarette market and as a result we stock a wide and varied range of products sourced from around the globe. Our products vary in price, although we try our very best to keep them as competitive and low as possible, meaning we cater for seasoned vapers as well newbies looking for an alternative to tobacco products.
Our Team
Our sales and marketing team enjoy bringing you the most competitive prices and keeping you up to date with all the news from the e-cig world so that you never miss out. The warehouse team work hard to pick, pack and send out all orders in the quickest time possible and we have dedicated, friendly customer service staff who are always on hand to reply to any e-mails or answer any telephone calls from customers who need assistance.
Why Choose Us?
Written by the company
- 6 Days A Week Delivery
- Over 50+ Stores Nationwide
- Over 200,000 Loyal Customers
- Free Delivery On All Orders Over £10
- Next Day Delivery When Ordered Before 5PM
- Supplying The Vaping Community For Well Over 9 Years
Free deliveries on all orders over £10
ECIGWIZARD will incur the shipping costs for orders placed over £10
Free deliveries on all orders over £10
Order before 17:00 for next day delivery
Delivery 6 days a week
Over 40+ Stores Nationwide
Contact info
2 Bramhall Place, Storeys Bar Road, PE1 5YS, Peterborough, United Kingdom
- 0345 305 2585
- cs@ecigwizard.com
- www.ecigwizard.com
4.8
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ecigwizard
Thank you for your review!
We're delighted to hear that you were pleased with both our service and delivery. Providing a smooth shopping experience from order to doorstep is something we strive for every day.
We appreciate your support and look forward to serving you again soon.
Kind regards,
Zoe
The Ecigwizard Team
Customer service team
Contacted them about a failed order received a refund promptly i would highly recommend them I've just reordered from ecigwizard and will again in the future such a perfect customer service
June 1, 2026
Reply from Ecigwizard
Hello there!
Thank you for your fantastic 5-star review!
We're delighted to hear that our customer service team was able to assist you promptly following the issue with your order and that your refund was processed quickly.
While we're sorry that there was a problem with the original order, it's wonderful to know that the way it was handled gave you the confidence to place another order with us. Your recommendation means a great deal to us, and we're especially pleased to hear that you found our customer service to be so positive.
Thank you for your continued support. We truly appreciate your loyalty and look forward to serving you again in the future.
Kind regards,
Zoe
Ecigwizard
Reply from Ecigwizard
Hi,
Thank you for your 5-star review!
We're delighted to hear that you were pleased with our range of devices and e-liquid flavours. We work hard to offer a broad selection of products to suit a variety of preferences, so it's great to know that you found plenty of choice available.
We appreciate you taking the time to share your feedback and thank you for choosing us. We look forward to serving you again soon.
Kind regards,
Zoe
Ecigwizard
Items missing
May 23, 2026
Reply from Ecigwizard
Hello,
Thank you for your feedback.
We're sorry to hear that your order was not received in full. We understand how disappointing it can be when expected items are missing from a delivery.
Having reviewed your account, we can confirm that a refund has been processed for the missing item(s) in accordance with our resolution process.
We apologise for any inconvenience caused and appreciate your patience while this matter was being resolved. If you have any further questions regarding your order or refund, please don't hesitate to contact our customer support team.
It was a pleasure having a nice…
It was a pleasure having a nice conversation with someone you don’t know.he was a pleasant person and very helpful
May 29, 2026
Reply from Ecigwizard
Hello,
Thank you for your wonderful 5-star review!
We're delighted to hear that you had such a positive experience with our team member. It's great to know that they were not only helpful but also made your visit enjoyable through friendly conversation and excellent customer service.
We believe that creating a welcoming and personable experience is just as important as providing great products, so your kind words are truly appreciated.
Thank you for taking the time to share your feedback. We look forward to welcoming you back again soon.
Kind regards,
Zoe
Ecigwizard
Reply from Ecigwizard
Hi,
Thank you for your 5-star review!
We're delighted to hear that you found our staff friendly and that you received good customer service during your visit. Providing a welcoming atmosphere and helpful support is something we take great pride in, so it's wonderful to know that this was reflected in your experience.
We appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to the team.
Thank you for your support, and we look forward to seeing you again soon.
Kind regards,
Zoe
Ecigwizard
Not impressed at all
Not impressed at all, had discount for many years and without warning they removed it.
June 2, 2026
Unprompted review
Reply from Ecigwizard
Hello,
We're sorry to hear that you were disappointed by the removal of a discount that you had been receiving for a number of years. We appreciate that changes to long-standing promotions can be frustrating, particularly when they occur unexpectedly.
We would like to reassure you that our existing discount and promotional arrangements are currently under review. As part of this process, we are assessing how these offers are communicated and applied to ensure the best possible experience for our customers.
We value your loyalty and appreciate the support you have shown us over the years. Your feedback has been noted and will be shared with the relevant team as part of the ongoing review.
Excellent quality service throughout…
Excellent quality service throughout with genuine items and sale prices the website is easy to navigate with advise available if needed. reasonable postage costs making the visit enjoyable with plenty of low prices
May 26, 2026
Reply from Ecigwizard
Hi,
Thank you for your fantastic 5-star review!
We're delighted to hear that you were pleased with the quality of our service, our range of genuine products, and the value offered through our sale prices. It's also great to know that you found our website easy to navigate and that the availability of advice and support contributed to a positive shopping experience.
We're particularly pleased that our competitive pricing and reasonable delivery costs stood out to you, as we always aim to provide both great value and excellent service for our customers.
Thank you for taking the time to share such detailed feedback. We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Zoe
Ecigwizard
Best customer care ever.
The fact that the customer care department got in touch and took my previous review on my experience seriously is a really refreshing to no. Thanks so much ecigwizard for the after care very much appreciated and rest assured I will remain a loyal customer whilst I battle the transition from smoking to vaping.
May 28, 2026
Unprompted review
Reply from Ecigwizard
Hello,
Thank you for your wonderful 5-star review!
We're delighted to hear that our customer care team was able to address your concerns and that you felt listened to and supported throughout the process. Providing excellent aftercare is extremely important to us, so it's incredibly rewarding to know that our efforts made a positive difference to your experience.
We truly appreciate your updated feedback and your continued loyalty. Making the transition from smoking to vaping can be a significant journey, and we're grateful to be able to support you along the way.
Thank you again for your kind words and for giving us the opportunity to assist you. We look forward to continuing to serve you in the future.
Kind regards,
Zoe
Ecigwizard
Its so easy to order
Its so easy to order, my purchase always arrives within few days, very happy 😊
May 23, 2026
Reply from Ecigwizard
Hi,
Thank you for your 5-star review!
We're delighted to hear that you find ordering with us easy and that your purchases consistently arrive within a few days. Providing a smooth shopping experience and reliable delivery is something we work hard to achieve, so it's wonderful to know you're happy with our service.
Thank you for taking the time to share your feedback and for your continued support. We look forward to serving you again soon.
Kind regards,
Zoe
Ecigwizard
Customer service is excellent
Customer service is excellent!
I had an issue with the courier and Zoe was outstanding with dealing with the issue!
Products are 10/10
May 19, 2026
Reply from Ecigwizard
Hi,
Thank you for your fantastic 5-star review!
We're delighted to hear that you were pleased with both our products and the support you received from our customer service team. While we're sorry there was an issue with the courier, it's wonderful to know that Zoe was able to assist and help resolve the matter to your satisfaction.
We'll be sure to pass your kind comments on to Zoe, who will be thrilled to hear that her efforts made such a positive difference to your experience.
Thank you for your support and for taking the time to share your feedback. We look forward to serving you again in the future.
Kind regards,
Customer Support Team
Helpful and friendly staff
May 20, 2026
Reply from Ecigwizard
Hi,
Thank you for your 5-star review!
We're delighted to hear that you found our staff helpful and friendly. Providing excellent customer service and creating a welcoming experience for our customers is something we take great pride in.
We appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to the team.
Thank you for your support, and we look forward to seeing you again soon.
Kind regards,
Zoe
Ecigwizard
Great service
Great service, orders always arrive on time. The rewards scheme is excellent too.
May 18, 2026
Reply from Ecigwizard
Hi,
Thank you for your 5-star review!
We're delighted to hear that you've consistently received great service and that your orders always arrive on time. Reliability is something we work hard to maintain, so it's wonderful to know this has been your experience.
It's also fantastic to hear that you're enjoying our rewards scheme. We love being able to give something back to our loyal customers, and we're pleased that you find it valuable.
Thank you for taking the time to share your feedback and for your continued support. We look forward to serving you again soon.
Kind regards,
Zoe
Ecigwizard
Came very quickly
Came very quickly, excellent customer service. Pleased with the service.
May 20, 2026
Reply from Ecigwizard
Hi,
Thank you for your 5-star review!
We're delighted to hear that your order arrived quickly and that you were pleased with the customer service you received. Providing fast delivery alongside excellent support is something we strive for, so it's wonderful to know we met your expectations.
Thank you for taking the time to share your feedback. We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Zoe
Ecigwizard
Reply from Ecigwizard
Hi,
Thank you for your 5-star review!
We're delighted to hear that you found our team member knowledgeable and helpful during your visit. Providing friendly, informed assistance is something we take great pride in, so it's wonderful to know that your experience reflected this.
We appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to the team.
Thank you for your support, and we look forward to assisting you again in the future.
Kind regards,
Zoe
Ecigwizard
Best Vape Store in Cirencester
Lloyd was fantastic. Very knowledgeable and super friendly. Told us about new
Products that were due in. Great discount for signing up with your email too. Went in a few days later and Justin was great too.
May 15, 2026
Reply from Ecigwizard
Hello,
Thank you for your fantastic 5-star review!
We're delighted to hear about your positive experience at our Cirencester store. It's wonderful to know that Lloyd was able to provide knowledgeable and friendly service, keep you informed about upcoming products, and help you make the most of our email sign-up offer.
We're also pleased to hear that Justin provided the same great level of service when you returned a few days later. We'll be sure to share your kind comments with both team members, who I'm sure will be thrilled to receive the recognition.
Thank you for taking the time to share your experience and for your support. We look forward to welcoming you back to the store again soon.
Kind regards,
Zoe
Ecigwizard
Excellent company
Excellent company
Never had any issues
Orders placed arrived within a couple of days
Would strongly recommend
April 7, 2026
Reply from Ecigwizard
Hi,
Thank you for your fantastic 5-star review!
We're delighted to hear that you've consistently had a positive experience with us and that your orders have arrived promptly. It's especially rewarding to know that you've never encountered any issues and would strongly recommend us to others.
Your support and recommendation mean a great deal to us, and we truly appreciate you taking the time to share your experience.
Thank you for choosing us, and we look forward to serving you again in the future.
Kind regards,
Zoe
Ecigwizard
Reply from Ecigwizard
Hi,
Thank you for your 5-star review!
We're delighted to hear that your online order was delivered quickly and that you were happy with the service you received.
Providing a smooth ordering experience and fast delivery is something we strive for, so it's great to know we met your expectations.
Thank you for taking the time to share your feedback. We appreciate your support and look forward to serving you again soon.
Kind regards,
Zoe
Ecigwizard
Missing vape
Missing vape meaning all other items useless would be a 1 but the customer service was actually helpful
May 16, 2026
Reply from Ecigwizard
Hello,
Thank you for taking the time to leave your feedback.
We're sorry to hear that a vape was missing from your order. We understand that this would have been frustrating, particularly when the missing item was the key product you were expecting to receive.
While we're disappointed that your order did not arrive as intended, we're pleased to hear that our customer service team was able to assist you and provide support in resolving the issue.
Your feedback has been shared with the relevant team as we continue to review our fulfilment processes and work to minimise errors of this nature in the future.
Thank you for your understanding, and we appreciate your comments regarding the assistance you received from our customer service team.
Zoe
Ecigwizard
A very helpful response thank you .
May 17, 2026
Reply from Ecigwizard
Hi there,
Thank you for your 5-star review!
We're delighted to hear about your positive experience in-store. It's wonderful to know that our team member was polite, friendly, and happy to help during your visit.
We'll be sure to share your kind feedback with the store team, as recognition like this is always greatly appreciated.
Thank you for your support, and we look forward to welcoming you back again soon.
Kind regards,
Zoe
Ecigwizard
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