Been using ecloud for 8+ years, customer service always first class whether buying in-store when im visiting or ordering online and getting my batteries etc posted up to Scotland. Never a hassle, al... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Absolutely amazing customer service, always friendly and helpful when visiting the shop and the delivery service is top class. The Z Bar Nic Salts are the best quality around and the weekly deals are... See more
This company delivers a refreshingly 'old skool' service. Very friendly and helpful staff, excellent products, always happy to give advice and super fast delivery - every time and without fail. Love t... See more
Company replied
Always a pleasure to do business with e.cloud great friendly service evertime I've been a customer for a long time now long may it continue 👌😊
Company details
Written by the company
eCloud is the leading e-cigarette brand in South Yorkshire with 13 specialist stores across the region, more than any other electronic cigarette retailer. Through its unique vision of the industry, eCloud aim to help people make the switch from smoking, to vaping, as smooth as possible. eCloud have helped 1000’s of smokers kick the habit leading to healthier and wealthier lifestyles. All eCloud products are made to the highest standard. All our e-liquids are manufactured and tested to the highest quality in specialist UK facilities and are fully compliant with the latest legislation. We are partnered with some of the biggest official manufacturers and are official stockists for brands including Aspire, Vaporesso, SMOK, Eleaf.
Contact info
25 Station Road, S35 2XE, Sheffield, United Kingdom
- 01142458888
- sales@ecloudonline.co.uk
- www.ecloudonline.co.uk
4.7
Excellent
117 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Got my my delivery so quick & website…
Got my my delivery so quick & website easy to use.
Thank you
April 24, 2026
Super quick delivery
May 1, 2026
Always a pleasure to do business with…
Always a pleasure to do business with e.cloud great friendly service evertime I've been a customer for a long time now long may it continue 👌😊
April 29, 2026
Absolutely amazing customer service
Absolutely amazing customer service, always friendly and helpful when visiting the shop and the delivery service is top class.
The Z Bar Nic Salts are the best quality around and the weekly deals are great value.
April 24, 2026
Ordered again,arrived on time thanks
April 10, 2026
Reply from eCloud Vapes Limited
Hi Kerry,
Thank you for taking time to leave your feedback.
We're glad to hear that you've had ease in ordering from us and hope to see you again soon!
Kind Regards,
eCloud
There's no match!
Reply from eCloud Vapes Limited
Hi Marie,
Thank you for taking time to leave your feedback.
We are glad that you are happy with the service you have received, we aim to continue provide the same service every time you order with us!
Kind Regards,
eCloud
There's no match!
Always efficient service and extremely…
Always efficient service and extremely timely delivery
April 1, 2026
Reply from eCloud Vapes Limited
Hi Kath,
Thank you for taking time to leave your feedback.
We are glad that you are happy with your service, we hope to continue providing you the same positive experience going forward!
Kind Regards,
eCloud
There's no match!
Reply from eCloud Vapes Limited
Hi Melanie,
Thank you for taking time to leave your feedback.
We are glad that you are happy with the service we have provided, if you have any further queries please do not hesitate to call us!
Kind Regards,
eCloud
There's no match!
Absolutely amazing service
Absolutely amazing service, lots of choice easy to order and really fast delivery. Will definitely order online again. Massive thank you 👍🏼.
March 27, 2026
Reply from eCloud Vapes Limited
Hi Kate,
Thank you for taking time to leave your feedback.
We are glad to hear that you will be coming back in the future! Your custom and kind words are greatly appreciated!
Kind Regards,
eCloud
There's no match!
Fantastic customer service
The staff that work at ecloud are brilliant. Always welcoming and always help you out no matter what. Customer service is always reliable and they are always there to help you with anything. Never been let down
December 17, 2025
Reply from eCloud Vapes Limited
Hi Sam,
Thank you for taking time to leave your feedback.
Thank you for your kind words, we are glad to hear that you are happy with the service you have received while shopping with us and hope that we can maintain that level of customer service we have given you already. We look forward to seeing you again soon!
Kind Regards,
eCloud
There's no match!
Great service
Great service. Didn’t have what I wanted. Was very helpful with changing my purchase for a different one.
February 25, 2026
Reply from eCloud Vapes Limited
Hi Mr Harper,
Thank you for taking time to leave your feedback.
We are very sorry that we didn't quite have what you were after, but we are glad that we could sort you out with a product you are happy with!
Kind Regards,
eCloud
There's no match!
Excellent
I have been a customer of ecloud products for many years. I buy on line and in the local shop. Customer service is excellent. The products are really good and great value for money. I will continue to buy from ecloud for years to come and would recommend them to anyone.
February 23, 2026
Reply from eCloud Vapes Limited
Hi Jackie,
Thank you for taking time to leave your feedback.
It's fantastic to hear how much you like our products! We are proud to provide excellent value for money. We look forward to seeing you again soon!
Kind Regards,
eCloud
There's no match!
Ordered on line delivered the next day…
Ordered on line delivered the next day which is brilliant
February 11, 2026
Reply from eCloud Vapes Limited
Hi Joan,
Thank you for taking time to leave your feedback.
We ship all our orders before 3:30pm to try and ensure that our customers get the fastest delivery possible, we are glad that this is getting parcels to you the next day!
Kind Regards,
eCloud
There's no match!
For the first time in many purchases
For the first time in many purchases, the Royal Mail did not deliver my package (it was posted first class). Excellent customer service from ecloud when I contacted them. Thankyou.
February 9, 2026
Reply from eCloud Vapes Limited
Hi Dawn,
Thank you for taking time to leave your feedback.
Apologies that the Royal Mail didn't deliver your parcel, but we are glad that we could sort things out with you so that you still received the products you paid for. We look forward to seeing you again soon!
Kind Regards,
eCloud
There's no match!
Reply from eCloud Vapes Limited
Hi Gary,
Thank you for taking time to leave your feedback.
We are glad that your parcel got to you promptly.
Kind Regards,
eCloud
There's no match!
Reply from eCloud Vapes Limited
Hi Paul,
Thank you for taking time to leave your feedback.
We're glad you're happy with the service you were given, enjoy your order!
Kind Regards,
eCloud
There's no match!
As usual another great service from the…
As usual another great service from the ecloud on line team. My orders are always processed, dispatched and delivered very quickly, cannot fault them Thank you
January 21, 2026
Reply from eCloud Vapes Limited
Hi Jane,
Thank you for taking time to leave your feedback.
We are very glad that you have had such a great service from our online service, we aim to get all orders dispatched on the day we receive them!
Kind Regards,
eCloud
There's no match!
Always brilliant service
January 19, 2026
Reply from eCloud Vapes Limited
Hi Mark,
Thank you for taking time to leave your feedback.
We hope to continue providing you with a brilliant service going forward forward!
Kind Regards,
eCloud
There's no match!
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