Been over 2 months with ecmarket. I would say it's been pretty pleasant to use their platform. Big shout out to the manager Aby who quickly solve my enquiries without any delay especially as a IB myse... See more
Company replied
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See what reviewers are saying
After trying a few platforms, EC Markets feels the most balanced — solid execution, clean UI, and professional service. It’s not flashy, just dependable. That’s what I like about it.
Company replied
I am delighted to share my positive experience with Ec Markets' customer service. Their customer support team is simply outstanding. Every time I've reached out to them, whether through live chat, ema... See more
Company replied
Not recommended, live server always error, so Unable to exit or enter the trade at the desired time
Company replied
Company details
About EC Markets
Written by the company
About EC Markets
EC Markets is a brokerage group with entities regulated in multiple jurisdictions, providing access to financial markets through advanced trading technology and reliable infrastructure. Established over a decade ago, the company supports traders across multiple regions with fast execution, transparent conditions, and broad market access.
Regulated Global Presence
Entities within the EC Markets group (the “Group”) are authorised and regulated by multiple regulatory authorities, including the FSA, FSC, FCA, FSCA, ASIC and FMA. This multi-jurisdictional oversight ensures compliance with international financial standards and provides a structured framework for secure and transparent operations.
Trading Infrastructure
The Group’s systems are built for speed and precision, with internal data showing execution times as fast as 0.02 seconds and an average withdrawal completion rate. Traders may have access to leverage up to 1:1000, where permitted by applicable regulations. Access is in accordance with the terms of the relevant EC Markets group entity, supported by deep liquidity and reliable trade execution across global markets.
Market Coverage
EC Markets offers trading in forex pairs, precious metals, energy, indices, and cryptocurrencies, available through both desktop and mobile platforms. The EC Markets App enables real-time market access, trade management, and analytics for traders on the move.
Global Operations
Based on internal data, EC Markets has an average monthly trading volume exceeding $1 trillion and more than 118,000 active traders. EC Markets provides scalable solutions to meet the needs of diverse markets. The group continues to develop its technology and infrastructure to enhance operational efficiency and accessibility.
Transparency and Feedback
EC Markets encourages open communication and values feedback from its global client base. Traders are invited to share their experience on Trustpilot to contribute to greater transparency and ongoing service improvement.
Contact info
Suite 4B, Global Village, Jivan's Complex, Mont Fleuri, Mahe, Mahe, Seychelles
- +248 422 4099
- support@ecmarkets.com
- www.ecmarkets.com
Breach of guidelines
EC Markets is a fraud broker that delete profits.
I have trading with several brokers. EC Markets is the only broker that deleted my profits with false claims. They are scammer. Stay away if you want to keep your profit. They will not let you withdraw your profit.
September 24, 2025
Unprompted review
Reply from EC Markets
Hi Ong,
We’re sorry to hear about your experience. All trading activity on our platform is subject to compliance reviews and our terms of service, which may sometimes result in account restrictions.
If you would like further clarification regarding your account, please contact us directly at support@ecmarkets.com
EC Markets
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The company closed my account and did not give me my money.
I worked with the company for about a month, but when I requested a withdrawal, they closed my account without informing me and are not giving me my money. They said they would get back to me within 10 business days, but 16 business days have passed and they still haven't responded. I would also like to emphasize that do not trust their smarmy consultants. After my account was closed, you cannot contact them by call or email. Stay away from the company. It is officially a scam company.
July 31, 2025
Unprompted review
Reply from EC Markets
Hi Sam,
We’re sorry to hear about your experience. Your withdrawal request is currently being reviewed due to some compliance-related checks on your account. Our team is actively working on this, and we will contact you directly with an update as soon as the review is finalised.
Thank you for your patience and understanding.
EC Markets
Poor account verification
It's been A week waiting for my account to be verified and they don't respond to emails if you speak to client support they tell you wait it will be done soon .. so if it's taking ages to verify my account how about processing withdrawals , it might definitely take forever
July 7, 2025
Unprompted review
Reply from EC Markets
Hi Takudzwa,
Thank you for your review. We take all feedback seriously; however, we have not been able to locate any record of your details or communication under your name in our system.
If you believe this is a mistake, please reach out to us directly at support@ecmarkets.com with your registered email and account details so we can investigate further.
Kind regards,
EC Markets
I want to delete my account and they…
I want to delete my account and they refused.
Their reply: “Our company complies with the regulations of the regulatory compliance department and does not support account cancellation. If you do not want to use your account anymore, just save your account password and do not log in again. Please rest assured that all account opening information is strictly confidential in our company”
I have never heard of not being able to delete account due to regulations. Which country has such regulations that does not allow a person the right to cancel their account, especially when I have not even traded on their account as they took a whole 5 days to verify my ID. Now my passport information have to sit in their company and I run the risk of them selling my identity. I have registered with more than 10 brokers and ALL allow me to delete my account.
May 26, 2025
Unprompted review
Reply from EC Markets
Hello Rowena,
Thank you for your feedback.
We understand your concern and appreciate the opportunity to clarify our policy. As a regulated financial service provider, we are required to retain client records and identification information for a minimum period to comply with regulatory obligations, including Anti-Money Laundering and Counter-Terrorism Financing requirements. This ensures that we can maintain audit trails and prevent misuse of accounts.
We do not allow account deletion in order to prevent potential risks such as circumvention of compliance procedures, data manipulation, or the creation of duplicate accounts using the same identification. This policy also helps us maintain the integrity and accuracy of our client database.
We want to assure you that your personal information is stored securely and handled in strict accordance with data protection laws. While your account cannot be deleted, it can remain inactive, and no further action is required on your part if you choose not to use it.
Thank you for your understanding.
Kind regards,
EC Markets
i tried to verify my account
i tried to verify my account, it's 3 weeks now without answer my emails or chats
April 11, 2024
Unprompted review
Reply from EC Markets
Hello Salah,
Thank you for bringing this to our attention. We apologize for any frustration or inconvenience you may have experienced.
We take all verification requests seriously and strive to respond promptly. To ensure we can assist you as quickly as possible, please contact our support team again at support@ecmarkets.com with your account details.
We appreciate your cooperation and look forward to resolving this matter.
Kind regards,
EC Markets
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ecmarkets is scam
ecmarkets is scam, i have use martingle statergy for my trading, when my profit is over my deposit cost ecmarkets say my trading is stream toxic flow orders,my trade is start from 0.01 for major pair and how come my trading will this problem?the ecmarkets is really scam and they dont want return my deposit too
January 8, 2024
Unprompted review
Reply from EC Markets
Hello Tan Sri Tan,
Thank you for your feedback. We understand your concerns and are sorry to hear about your experience.
Please note that all trading activity on our platform is subject to our terms and conditions, including risk management and order flow policies. If your account was flagged for specific trading behavior, it would have been reviewed carefully by our compliance team in accordance with industry standards.
If you believe there has been a misunderstanding or if you would like a more detailed explanation of your account status, we encourage you to contact our support team directly at support@ecmarkets.com. We are committed to addressing all client concerns fairly and transparently.
We appreciate your patience and the opportunity to assist you.
Kind regards,
EC Markets
John
John, I appreciate your unwavering pursuit of excellence. Your professionalism and sincere concern for your customers have made my trading experience at Ec Markets wonderful and fulfilling. I can't wait to work with you more in the future and take advantage of your excellent counsel.
October 29, 2023
Reply from EC Markets
Hello Declan,
Thank you so much for the fantastic 5-star review! We’re thrilled to hear you had a great experience with us. Your support truly means the world to our team, and we’re so grateful you took the time to share your feedback.
If there’s ever anything else we can do for you, don’t hesitate to reach out to us at support@ecmarkets.com. We look forward to serving you again in the future!
Kind regards,
Dan
EC Markets
My sincere gratitude goes out to…
My sincere gratitude goes out to everyone who helped plan and deliver this gift. It has had a profound effect and has only increased my confidence in Ec Markets as a trustworthy and client-focused brokerage.
October 24, 2023
Reply from EC Markets
Hello Dominic,
Thank you so much for the fantastic 5-star review! We’re thrilled to hear you had a great experience with us. Your support truly means the world to our team, and we’re so grateful you took the time to share your feedback.
If there’s ever anything else we can do for you, don’t hesitate to reach out to us at support@ecmarkets.com. We look forward to serving you again in the future!
Kind regards,
Dan
EC Markets
I would like to suggest expanding the…
I would like to suggest expanding the range of educational resources, as the existing materials have been helpful but I believe more comprehensive tutorials and webinars could further empower traders like me to make better-informed decisions.
October 18, 2023
Reply from EC Markets
Hello Zachary,
Thank you for your 5-star review and for taking the time to share your feedback. We're glad to hear that you've found our educational resources helpful.
We’re always working to improve the support and services we offer, and your input is truly appreciated. It helps us continue to grow and better serve our clients.
Thank you again for your support.
Kind regards,
Dan
EC Markets
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I must commend Ec Markets for their…
I must commend Ec Markets for their outstanding customer service. It is because of experiences like these that I have complete confidence in their platform and continue to trade with them. Their commitment to delivering excellent support sets them apart from other brokers, and I wouldn't hesitate to recommend Ec Markets to anyone looking for a reliable and customer-oriented trading partner.
October 14, 2023
Reply from EC Markets
Hello Connor,
Thank you so much for the fantastic 5-star review! We’re thrilled to hear you had a great experience with us. Your support truly means the world to our team, and we’re so grateful you took the time to share your feedback.
If there’s ever anything else we can do for you, don’t hesitate to reach out to us at support@ecmarkets.com. We look forward to serving you again in the future!
Kind regards,
Dan
EC Markets
It was a significant plus that payments…
It was a significant plus that payments were processed fast and efficiently. I had confidence in their financial services' trustworthiness because deposits were quickly processed and withdrawals went without a hitch. I benefited from their educational resources and improved my trading as a result.
October 14, 2023
Reply from EC Markets
Hello Spencer,
Thank you so much for the fantastic 5-star review! We’re thrilled to hear you had a great experience with us. Your support truly means the world to our team, and we’re so grateful you took the time to share your feedback.
If there’s ever anything else we can do for you, don’t hesitate to reach out to us at support@ecmarkets.com. We look forward to serving you again in the future!
Kind regards,
Dan
EC Markets
I have been trading with Ec Markets for…
I have been trading with Ec Markets for quite some time now, and this gift reaffirms my decision to choose your platform as my preferred trading partner. Your commitment to your customers is evident in every aspect of our interaction, and I am truly grateful for the dedication and support your team consistently provides.
October 13, 2023
Reply from EC Markets
Hello Josh,
Thank you so much for the fantastic 5-star review! We’re thrilled to hear you had a great experience with us. Your support truly means the world to our team, and we’re so grateful you took the time to share your feedback.
If there’s ever anything else we can do for you, don’t hesitate to reach out to us at support@ecmarkets.com. We look forward to serving you again in the future!
Kind regards,
Dan
EC Markets
I must commend Ec Markets for their…
I must commend Ec Markets for their outstanding customer service. It is because of experiences like these that I have complete confidence in their platform and continue to trade with them. Their commitment to delivering excellent support sets them apart from other brokers, and I wouldn't hesitate to recommend Ec Markets to anyone looking for a reliable and customer-oriented trading partner.
October 11, 2023
Reply from EC Markets
Hello Rhys,
Thank you so much for the fantastic 5-star review! We’re thrilled to hear you had a great experience with us. Your support truly means the world to our team, and we’re so grateful you took the time to share your feedback.
If there’s ever anything else we can do for you, don’t hesitate to reach out to us at support@ecmarkets.com. We look forward to serving you again in the future!
Kind regards,
Dan
EC Markets
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I am genuinely grateful for the swift…
I am genuinely grateful for the swift and efficient manner in which Ec Markets addressed the technical issue in my account. Their outstanding customer service and technical support have solidified my trust in their platform, and I am more than satisfied with their services. I highly recommend Ec Markets to anyone seeking a reliable and customer-oriented trading experience.
October 11, 2023
Reply from EC Markets
Hello Scott,
Thank you so much for the fantastic 5-star review! We’re thrilled to hear you had a great experience with us. Your support truly means the world to our team, and we’re so grateful you took the time to share your feedback.
If there’s ever anything else we can do for you, don’t hesitate to reach out to us at support@ecmarkets.com. We look forward to serving you again in the future!
Kind regards,
Dan
EC Markets
With Ec Markets as my trading partner
With Ec Markets as my trading partner, I had a really great experience. I received a warm welcome and support throughout my trading adventure from the minute I signed up.
October 11, 2023
Reply from EC Markets
Hello Ethan,
Thank you so much for the fantastic 5-star review! We’re thrilled to hear you had a great experience with us. Your support truly means the world to our team, and we’re so grateful you took the time to share your feedback.
If there’s ever anything else we can do for you, don’t hesitate to reach out to us at support@ecmarkets.com. We look forward to serving you again in the future!
Kind regards,
Dan
EC Markets
I had a technical issue with my…
I had a technical issue with my customer account recently, and I must say, the way Ec Markets handled the situation was truly commendable. When I noticed the problem, I immediately reached out to their customer support through their live chat feature.
October 8, 2023
Reply from EC Markets
Thank you for your 5-star review! We’re glad to hear that our support team was able to assist you effectively with your technical issue. Providing fast and reliable assistance is a priority for us, and your feedback is greatly appreciated.
If you ever have any questions or need support in the future, our team is always available at support@ecmarkets.com.
Kind regards,
EC Markets
I hope this message finds you well
I hope this message finds you well. I am writing to apologize for my previous misunderstanding and frustration with your services. Upon further reflection and investigation, I now understand that the issue I experienced may have been due to various factors, and I regret any misunderstanding that may have arisen from my initial feedback.
October 7, 2023
Reply from EC Markets
Thank you so much for your message and for sharing your perspective. We truly appreciate your openness and the time you took to provide additional context.
We’re pleased to hear that your experience has been clarified, and we remain committed to delivering fast, reliable, and professional service. If you have any questions or need assistance in the future, our team is always ready to help at support@ecmarkets.com.
Kind regards,
EC Markets
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I had a question regarding a trade I…
I had a question regarding a trade I was considering. I decided to call their customer support hotline, and once again, I was met with professionalism and friendliness. The representative took the time to thoroughly explain the trade's dynamics, risk factors, and potential outcomes.
October 5, 2023
Reply from EC Markets
Hello Joel,
Thank you so much for the fantastic 5-star review! We’re thrilled to hear you had a great experience with us. Your support truly means the world to our team, and we’re so grateful you took the time to share your feedback.
If there’s ever anything else we can do for you, don’t hesitate to reach out to us at support@ecmarkets.com. We look forward to serving you again in the future!
Kind regards,
Dan
EC Markets
Dear Ec Markets Team
Dear Ec Markets Team, I hope this message finds you well. I wanted to take a moment to sincerely apologize for the misunderstanding I had regarding my recent experience with your platform
October 4, 2023
Reply from EC Markets
Thank you for your message and for taking the time to share your perspective. We truly appreciate your openness in clarifying your recent experience with our platform.
We’re glad things are now clear, and our team remains committed to providing fast, reliable, and professional service.
Your feedback helps us maintain the high standards we strive for, and we’re always here to assist with any questions or support you may need.
You can reach us anytime at support@ecmarkets.com.
Kind regards,
EC Markets
The customer service at Ec Markets is…
The customer service at Ec Markets is excellent! Since I started trading with them, I have been satisfied with their level of service and professionalism.
October 2, 2023
Reply from EC Markets
Thank you so much for your 5-star review and for taking the time to share your feedback. We truly appreciate your support and are glad to hear you had a positive experience with us. If you ever need assistance, you can reach us anytime at support@ecmarkets.com.
Kind regards,
EC Markets
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