Shocking company and customer service
Shocking company and customer service. Placed an order for €900 and received the wrong items. Econology refused to collect or reimburse when made aware of the issue. Stay well away.
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Edit in reply: I can assure you this this review is for mvhr components purchased from econology.fr. I can also confirm I have been corresponding with a member of your customer services team, who has been both impolite and unprofessional, and appears to be unaware of consumer protection legislation within the European Union. It appears as though your customer service matches the level of competency of your dispatch and logistics operations.
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Edit 20260203
After threatening action against Econology, contacting their executive team, and reminding them of their legal obligations under EU legislation, they have acknowledged that they are obliged to provide the articles which I have paid for and not received.
To your reply: I have indeed provided photographs showing that you delivered the incorrect articles. I am also unable to return the incorrect items received previously because I am not in the country at this time.
You are well aware that under EU law, a two year guarantee of conformity exists, so your position and terms are clearly unlawful. I would suggest you review them immediately.
I am also astonished at the tone of your replies to me via email and via this platform. Let me be clear - you have failed to fulfil your legal obligations under consumer law because of an error on your behalf. You have provided no apology, and continue to infer that this is due to an error on behalf. This is shockingly poor and unprofessional behaviour.
Reply from Econology
Bonjour, après étude de votre cas, nous souhaitons le clarifier :
Vous vous plaignez d'avoir reçu 4 palettes de conduits il y a plus d'un an. Vous vous rendez compte aujourd'hui qu'ils seraient du mauvais diamètre.
-Nous ne sommes plus sensé les reprendre, car nous ne savons pas dans quelles conditions ils ont été stockés pendant un an (extérieur, soleil, gel, rats, etc...). Vous êtes sensé vérifier le matériel à sa réception.
-NOUS VOUS PROPOSONS TOUT DE MEME UN ECHANGE.
-Vous refusez de nous renvoyer les conduits que vous avez actuellement, et ne nous fournissez aucun élément qui montrerait une erreur de notre part, tout en exigeant l'envoi de nouveaux conduits tout de suite.
Si nous recevons les conduits que vous avez, et constatons qu'en effet leur diamètre n'est pas le bon, cette affaire pourra avancer.