Ecosusi Reviews 237

TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Disappointing. The strap broke on my bag not long after I got it. Unfortunately I had lots going on at the time so it took me a little while to go to customers services about replacing the strap. My e... See more

Rated 1 out of 5 stars

Horrific !! 3 ignored emails and 1 month waiting. “Lost in transit” then the product is “sold out” despite it still being available online!! Awful service,Disgusting treatment, No apology !! Do not... See more

Rated 5 out of 5 stars

I couldn't be happier with my Bag! It’s such a classic piece, and the silver-tone hardware adds a nice elegant touch. The bag has a flat internal pocket and a front open pocket, so I can easily organi... See more

Rated 1 out of 5 stars

Ordered a bag as a present over a month ago and have received no update as to whether it has even been shipped. Customer service replies are slow and vague. At this point, would simply like to cancel... See more

Company details

  1. Bag Shop

Written by the company

Shop Ecosusi online for a wide selection of heritage-inspired messenger bags, tote bags, travel weekender bags for men, women. Free shipping on orders over $50.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

237 reviews

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Replied to 28% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Big bag, little space.

While the bag is very nice aesthetically, for its size there is very little room inside. My laptop and a bottle of water and it’s difficult to get the flap to close securely. Also, when I attached the strap, I did so in a way that made sense to me. However, it ended up pinching the lid and now there are permanent marks from where that happened. I feel like the bag is going to be damaged easily.

April 2, 2021
Rated 5 out of 5 stars

I will be back

I am more than happy with my bag, the quality is really good and it was well packaged. Delivery time was ok, it took about 3 weeks to get to Ireland, just like advertised. You get a tracking number though so you know where your parcel is. It was really well packaged so it arrived in perfect condition. I will definitely be back for more socks and a backpack!

March 30, 2021
Unprompted review
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Rated 5 out of 5 stars

The product is wonderful

The product is wonderful; it is beautiful and practical. It came packaged very well to avoid damages and I knew where my product was always through tracking number.

March 8, 2021
Rated 5 out of 5 stars

Beautiful bags.

I've ordered two bags. Both bags arrived very fast, both are beautiful and well-made, true to pictures on Instagram. Shipping was prompt, packaging good. Will order again.

March 8, 2021
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Rated 5 out of 5 stars

Adorable bags and shoes!

Honestly, I was pretty worried when I placed my first order around X-Mas but my orders have all arrived safely. The shoes were a bit stressful for me - having to figure out the right size and measurements - but it turned out fine. I absolutely love them!

March 1, 2021
Unprompted review
Rated 5 out of 5 stars

Incredible!!

I didn't know what to expect, to be honest. I am blown away. I ordered a backpack and a pair of shoes. The quality is great, thick material and great metal hardware and buckles on my bag. The shoes and sturdy and very comfortable! They also look AMAZING, just like the photos. I couldn't be happier!
It took awhile for me to receive my items but the customer service was impeccable, never leaving room for doubt.
I will purchase again for sure.

February 10, 2021
Unprompted review
Rated 5 out of 5 stars

I LOVE IT!!

It’s beautiful! I love how spacious they are and everything fits! The color is a huge plus too!

February 1, 2021
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Rated 1 out of 5 stars

Shoe order

I ordered shoes according to the size guide they have on the website. The shoes happen to be a little too small but enough to scratch my heel painfully. I contacted the customer service and they told me to send them back to China, tracked from the UK, at my own expense, then I'll receive a refund. I bought the shoes on a 20% off sale and by the time I received my refund they were likely not going to be on sale anymore, so I'd be paying the expensive tracking postage to China and the extra 20% on the shoes if I wanted a bigger size. Personally this has been my worst online shopping experience, I don't buy shoes often and when I do I try for good quality and fit so this has been quite dissapointing. The expense I'd need to go through to get a size bigger is not worth it in my opinion.

January 23, 2021
Unprompted review

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