Ecovair Reviews 

The technician was very helpful, efficient and friendly. I have learned more about the heating system now.

Suite à mon avis concernant le service après-vente déplorable d'Ecovair, nous avons reçu un appel : « Veuillez retirer votre avis. Nous allons changer votre ballon.» Nous avons fait analyser le numéro de série du ballon par intelligence artificielle. L'analyse a révélé que le ballon (installé en novembre) avait été fabriqué en 2018 ou 2019. Des marques indiquaient que les étiquettes avaient été changées. Une nouvelle équipe a installé un ballon de remplacement, mais face à un délai de quatre semaines, nous avons commandé un ballon électrique de rechange. Ecovair refuse de prendre en charge le coût de cette pièce de rechange. Ils refusent également de nous fournir un contrat de maintenance (tout en insistant pour que nous en souscrivions un chez eux). C'est le pire service que nous ayons jamais reçu. Comment exprimer sa frustration lorsqu'on paie un équipement neuf et coûteux pour se retrouver avec un appareil ancien, qui tombe en panne et dont la réparation prend des semaines ?

Following my review about Ecovair's terrible after sales service we received a call, "Please take down your review. We will change your ballon.' We had the serial number of the ballon analysed via AI. The analysis showed that the ballon (fitted November) was made in 2018 or 2019. Marks showed that the labels had been changed. A new team fitted a replacement ballon, but facing a four week delay we commissioned a spare electric ballon. Ecovair are refusing to pay for the spare. They are refusing to give us a maintenance contract, (but insist that we should buy one from them). This is the worst service we have ever had from a company. What word would anybody use when paying for a new expensive piece of kit and having an old one fitted, which broke down and took weeks to fix.

Many many phonecalls from different numbers and different people from ‘ecovair’. Very much ‘on it’ vibe like they are so there for you. When the technicien comes over, it is just a sales guy from Paris, opening up his laptop with EDF on it, making you believe this is a valid thing, and signing with him for this heat pump is a ‘now or never thing’. Saying you could make the money transfer of an insanely high price allready today. Well it does not work like that, and it reeks of fraudulent practices. Be very aware! This is a No go!

The engineer who serviced my heat pump was very efficient, helpful and friendly. Ecovair provide an excellent service.

The installation of the system 3 years ago was well done and the information given at that time was good.
However, the follow up customer service is not good at all.
I have had a problem with my heating and despite having the 'Offre Serenitie' I have had to call several times over several days just to get a response. At 67 years old I have been 3 weeks without heating in December 2025! And, I have had to pay extra for Ecovair to come and look at my heating which is still not working!
Two days after I posted this this review, a very nice technician came and repaired my heating.
Ecovair were then very quick to contact me to ask me to review my review. If only they were as quick to answer their calls for assistance.

Efficient, on time, clean work, pleasant, knowledgable